I was traveling back to Florida and wanted to have my oil changed before leaving…read more I ended up being told that I needed not only an oil change but I also needed rear differential fluid and gasket, new tires, muffler, front idler arms and possibly new brake lines. After having the work done, my car broke down within minutes of leaving their shop. I am now stranded in Willoughby,Ohio with no vehicle or living arrangements. I really hope that I wasn't taken advantage of by the service crew.

Came in for an oil change and the service was really quick. The staff informed me of things I…read moreshould look out for, but didn't pressure me into buying anything I didn't want to. The oil change was fast and I really enjoy not having to get out of the car. The prices are reasonable and they always have coupons online!

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

I went here for an oil change and tire rotation. They previously replaced my rear brakes, a caliper…read moreseized and it was a mess. This time, they said i needed my front brake pads and rotors replaced, because the pads were 90% worn. Mind you, i have a 2021 Nissan Sentra with not even 20,000 miles on it. I told them no, i'm not replacing it now. I took the car to a different mechanic , and had him look; the front brake pads are only 50% worn, and the rotors are perfect; he showed me the pads and rotors. He then told me that places like NTB tend to try to upsell you and take your money, especially if you're a female. He said I probably wouldn't need my pads replaced for another year. This chain used to be great but now they're sexist and full of shit. I would avoid going here unless it's for something extremely simple like a tire leak, oil change, or tire rotation. They just want your money, they're not honest 24/7. AND THEY TRIED TO DELETE MY COMMENT ON GOOGLE!!

Repaired a tire but damaged my rim and manager Mitch refused to take care of it…read moreDon't let these amateurs touch your vehicle. They do not honor their mistakes!!

After leaving car for 2 days, repairs were not complete. mechanic said he watched you-tube video to…read morenavigate diagnosis , which was never repaired. Many Screws and nuts were missing after job was reassembled. Do Not Trust this auto repair shop,. Billing at $160 per hour, what a ripoff! These guys are clueless and expensive!

I've been a customer here for several years and have taken multiple cars here for service. I have…read moretrusted them with multiple BMWs and highly recommend them whenever I can. Their prices are great and their customer service is unmatched.

Nicholas (Manager) and his team went above and beyond today. I appreciate GREAT customer service…read moreand great customer service deserves a shout out.

very honest. took my mustang in to get an oil change,…read moreinstead of doing the oil change they said if it was them, they wouldn't get it done because it hasn't been driven much since the last one. appreciated that. will always be back here.

Started coming here years ago after our longtime trusted mechanic retired (well deserved). It is…read moredifficult to find a mechanic team you can trust to be good, honest and fairly priced. John and his team are our new team. We take our entire family's cars, trucks. Vans and SUVs here now. As far as broadview heights for this quality work. While they won't up sell like a dealer, they will let you know of things they notice. Usually wearing hoses or dirty cabin filters. They give you the choice to do the work or not. Love the advice and willingness to work with us. Thank you John and team for the great work you do on our vehicles ranging from 2008 to 2024!!!

If you are looking for a reliable and trustworthy auto mechanic Joe and John and their team will…read moretake great care of you! They have always been up front and honest with repairs, costs and expectations for when car will be ready! My entire family as well as friends I have referred all are 100% satisfied and would not go anywhere else! Nice to know there are guys out there that give you options to pick on what you can do for your budget and necessity! Thank you Chick's Automotive for being a great resource for Wickliffe community and surrounding areas!

Jerry and Robert are the best!!! They're always so friendly and funny. You can tell they really…read moreenjoy their jobs and working together.

This location always has problems. Today I stopped by and nobody was outside, with traffic cones…read moreblocking each bay. I waited a minute because I couldn't tell if they were open or not, then as I was pulling away *all four* employees on the clock ran out at the same time. No idea what was going on here but none of the four folks on the clock had their act together today. Which, as I said before, is par for the course. When it's that common and widespread, and only at this one location, it's usually the management that's lacking.

Great shop, a bit hard to find if your using Apple Maps. As the address is for the old building,…read morehowever after conversing over the phone I eventually found the shop. Correct address is 7445 Mentor Ave. Highly recommend these guys!

Very professional staff, fast service and reasonably priced. I wouldn't go anywhere else for an oil…read morechange (or more extensive repairs should the need arise).

This place has great service!! From the front desk clerk to the service guys/girls. 10/10read more

I'm still upset from three years ago.Trying to get new tires from firestone at this location versus…read moremidas where I already have a line of credit. i paid cash money for my Firestone tires Cheap ass. I'm a Goodyear. I bought the cheap ass tires, but one of my tires gave me a problem before I left the site, I told the girl which tire she checks the opposite tire and still charges me. I have been driving around on said tire now for three years cause all sort of shit issues. the Tire had a pin hole in it. I was not to bust to get it fixed but i did not feel heard.

Quick, affordable, and flexible staff. Worked with me in a friendly and timely manner to fix my…read moremuffler and coolant leak. They accommodated me without hesitation to replace parts that were missing from my muffler kit. I would recommend this shop to anyone needing a muffler replacement or basic maintenance on their vehicle. In and out within an hour.

Came in for a 200$ car part they had my car for 16hours I will never be back to any rainbow muffler…read moreI asked for my rear brakes changed and my summer rims to be put on there in my truck he told me they didn't have time because they close at 6pm why could they improve close for good