After a few years of being a membership customer I had to cancel my membership. Your membership is supposed to get you discounts on repairs. A pump unit on my furnace needed to be replaced ...estimate $600 got it done for $300. You get a free drain cleaning. The technician refused to use the cleanout ...went through the kitchen sink. Couldn't put the pipes back together again ...new pipes $250. Some free drain cleaning. I guess their high prices are needed to pay for the radio commercials that run 50 times a day everyday. read more

I no longer trust this company We will not be using Service Professionals again. My biggest issue is not simply that they are expensive--it is how the pricing was handled. I was not home during the appointment, and my wife understood the approximately $1,400 total she was asked to approve as relating to the actual plumbing work being performed in our basement. Neither of us understood that $325 of that bill was simply to replace three customer-supplied cartridge filters under our kitchen sink, a job that takes only minutes and that I would have done myself had the price been clearly disclosed to us. Service Professionals maintains that the price was approved. I can only describe our experience: my wife was not made adequately aware that she was agreeing to a separate $325 charge for this incredibly simple task. I felt they took advantage of a situation where I wasn't home and the pricing wasn't clearly explained to her. I tried very hard to resolve this privately before writing a review. I spoke with customer service, remained polite throughout, repeatedly asked to speak with the owner or another member of management, followed up multiple times over more than two weeks, and made clear that I wanted to give them an opportunity to resolve this before we stopped using them. Ultimately, upper management refused to speak with me. They did refund $100, but that still leaves $225 to swap three filters that I supplied myself!!! When I quoted the other work to another plumber after the work had been completed, it also showed that the true plumbing work was also dramatically inflated. Adding insult to injury, the technician also left garbage at the work site and accidentally left his pressure gauge behind--both of which the company subsequently acknowledged. For me, the issue is ultimately trust. I need to be able to send someone to my home when I am not there and trust that my family will receive clear, transparent pricing before work is performed. After this experience, I will NOT be using service professionals again. I would strongly recommend any homeowners who hire them be home, ask many quesitons, get clear pricing before the work is performed, and understand exactly what each individual line item will cost before authorizing any work. read more

Quality of work and techs are very polite and work is very good. As far as price expensive but it washes out in the work and experience. I would highly recommend them read more

So I called them for a sewer problem, I am not the owner but my brother owns the house and trusts me. I was told that because I am not the owner I needed to place a credit card on file, I said no, I will pay wjhen the service is provided, they refused to take the call!! Look around there are much better companies out there. read more

I lost heat as my furnace would not turn on. I called and a technician came out in a matter of hours and fixed the problem.. The only charge was for a service call. read more

Company was a no show. Left me waiting around for the appointment. I found another company that resolved my issue

Overpriced. Make sure to get bids. Technician t trying to make me buy some filter for 20k and all I wanted was them to just tune up one of my water heater. read more

Called someone to come and look at a garden spigot that was leaking. Gave me a $1200 estimate. Estimates I received from other plumbers were anywhere from $150-$300. This estimate is a joke. read more

I found them from angi.com. I asked them to come give estimate on shower faucet cartridge change, they gave $800+ (I guess that's their "standard" quote). I have dealt with plumbing issues/plumbers for a long time, and knew this price is way out of proportional. It should not be much more than $300 including parts/labor. Certainly I declined their service. Fortunately I negotiated a dispatching fee of $39 instead of $89. I will never let them come again to gave "estimate" that will never be reasonable. read more

Had a very bad experience with this company,$15000 job and they did not finish job in the 24hr guarantee promise. When I ask for compensation they did not give anything off. Never again!!!!! read more

Both HVAC techs were outstanding. They arrived on time, worked efficiently, and took the time to explain what needed to be done in terms I could understand. You could tell they really cared about doing the job right. I appreciate their attention to detail and friendly attitude. I highly recommend Service Professionals for your HVAC and plumbing needs. They are the best!!! read more

I had a service request for a nonemergency plumbing issue. The shutoff valve for the water supply to the toilet was leaking. The toilet was also continuously running/filling. The technician, Joaquin, was knowledgeable, quick, and thorough. I spent a little more than I wanted to for the completion of the job, but you can't beat the quality of the service that was provided. read more

I am very disappointed with my recent experience using Service Professional's plumbing services. While the repair was ultimately completed, the entire process was marked by repeated communication failures, broken scheduling promises, and poor coordination that caused significant disruption to my family and work. Key concerns: * I was repeatedly assured of service times that were not honored, with no proactive updates and conflicting information from multiple representatives. * I literally waited over 8H for a technician to arrive after initially being given a 2H time frame. The technician spent 3H on a Friday night trying to unsuccessfully unclog a drain. * Your company's lack of direct communication with technicians left me uninformed and forced me to take an unplanned day off work, as well as incur additional costs for a hotel stay. * I felt highly pressured into agreeing to and leaving a large deposit for a costly repair estimate without the opportunity to seek alternative quotes. * The technician arrived over an hour late again on Monday despite assurances he would not be late and I would be notified if there was any delay. The work area was left messier than I expected, requiring me to spend time cleaning up. Positive notes: The repair was completed, and the technician shared helpful photos of the clogged pipe. However, these positives were overshadowed by the overall lack of communication and scheduling reliability. I also had a boiler, water heater, and a new electrical panel installed by your company back in 2021 and the process and service was 5 star. It is very disappointing that this latest service went downhill the way it did. Summary: To improve customer trust and satisfaction, Service Professionals really needs to focus on: * Clear, consistent communication and proactive updates on scheduling appointment times. * Reliable scheduling and honoring promised commitments * Allowing customers time to consider alternative options without pressure to leave a large 25% deposit to "lock in" future services right now. * Ensuring technicians leave work areas clean and presentable. * If your company provides a means to email customer service, at least respond to the customer to acknowledge their concerns. * Proactively reach out to the customer for a general follow-up on how things went especially after services were completed. I feel as though you just took my money and ran. Until these issues are addressed, I am not sure if I would use your services again or recommend them to others. read more

If I could leave zero stars I would. They do not stand behind any of their warranties since such as the 100% moneyback guarantee and or their lemon clause. My issue started five years ago when I purchased a brand new AC unit we had nothing but problems and asked for it to be replaced was denied was told I couldn't claim their 100% satisfaction guarantee and now today I'm being told that it's leaking refrigerant on a unit that's less than five years old and it's no longer under any warranty but when I called Amana the unit manufacturer it still is under parts warranty after they told me it would not be covered. They also told me that all of this would cost me over $4500. Spent all day trying to speak with a manager about the issue. Only to be told that one will not be calling me back. Matt the operations manager refused. I would not recommend using them whatsoever. They do not stand behind their own warranties and do not care about you as the customer. I was also told 3 times on the phone it was still covered but once the tech came out the story changed. read more

They are a ripoff. Tried to take advantage of woman wanting to charge $650 for a simple repair. I supplied the toilet parts that I was requesting to replace a flush valve and fill valve. The Service Professional plumber got to my home late, then looked at tank and quoted me over $650.00 to replace the parts I provided. When I said I can buy a whole new toilet for that. He asked me how much I wanted to pay? Are you kidding me! I'm already in for the $80 visit fee. He then said he could replace the fill valve and one rubber ring from the flush valve for $150+. So I had him do it to get the toilet working. Totally tying to take advantage of women! You should be ashamed of yourself, clearly NOT Service Professionals at all! read more

BUYER BEWARE In 2024, after hearing Service Professional's radio ads, I called to schedule an AC tune-up. My husband was home during the service call, but I was not present to ask questions. Following the appointment, I was bombarded with texts, emails, and phone calls soliciting me for service contracts, etc. A few weeks ago, a representative called me offering another special to perform my AC tune-up for 2025. This time, I was home. After the service call, I was disappointed to learn that the tune-up was nothing more than checking the system and its components, providing photographs and videos of dirty condenser coils, and mentioning other issues of concern. The technician then attempted to sell me a service contract and suggested several high-priced services, including a condenser cleaning at almost $600.00. I decided to do some research on cleaning condenser coils. I performed a close inspection of my condenser unit and found that the coils were not "compacted with debris" as indicated in the technician's report. I also determined that the picture I was shown of clogged, dirty coils was not my condenser. I now have to question if the other issues were fabricated as well. read more

Called for an estimate to replace a bathroom faucet. Right off the bat there is a service call charge at $89. However since it was my first time I was charged $39.00. The technician quoted me $850 to replace it, I said wow! Too much! I said I'd need quoted $550 elsewhere, immediately that price went down to $500, with approval from his manager. I said don't bother. At this point he tried to upsell me to a water filter. He said if I went with it the faucet change would be thrown in. To me this just seemed like a scam. read more

I was assured my room dehumidifier was an appliance Service Professionals repaired. An appointment was made for mid afternoon 2-4. I was contacted by Service Professionals at 4:15 saying Oops, we do not service room dehumidifiers, over 24 hours later. A waste of my time and definitely not professional. read more

They made it right! The true definition of professional is maintaining a high-level of committment even during challenging situations. Service Professionals did just that. We had some emotional years with our basement due to the impact of IDA a few years back and when our sewer cleaning/flush went poorly, we were furious. We reached out to Service Professionals to address a horrible mess and they not only handled the clean-up $, they repaired our floor and made us a priority until we were 100% satisfied. Which we are. Thank you. Thank you. Thank you. read more

Fixing of toilet was twice the price of replacement toilet with installation. my tenant should have been made aware that replacement was a better option than extensive repairs on an old toilet as a reputable professional. I consider this company to be a ripoff. Do not use them unless you want an overpriced repair. read more

My tenant in Edison called Service professionals to come over and check out our AC System and I agreed Service tech arrived and all checked out perfectly except we needed 1 lb. Of A-410 A Freon Tech advised the Freon was $500. On top of the $100.00 service call . When I balked at that outrageous dollar amount the tech said he would come done to $400 for the Freon plus the $100.00 for a total of $500. I asked him to leave and I just got the same work done for under $$250.. all in. Clearly Service Professionals are not professionals and try to gouge unknowing homeowners . Do not use them unless you want to be ripped off . Only one S read more

Extremely overpriced and looking to upsell even before providing a quote for the original job. Came in to bid on a job to install 2 bathroom sink faucets. They quoted $1400. Four other services quoted between $200-500. read more

They came in for a job & the service for that was great. However, when I asked them for a second job they quoted me for prices that looked to ridiculous & roughly twice what it should be. read more

The exact same thing happened to me, but they charged me for two lbs.! The going rate should have been $75.00 per lb. I was taken advantage of because I am disabled, and I couldn't use my phone to check prices. The tech. must be on commission. I called the office and the woman who answered the phone said I signed for it and was very nasty. I also will be filing a complaint with the Division of Consumer Affairs. read more

AC had been working fine. Had annual maintenance on Sat. July 8th. Tech told us we needed to replace our compressor. Total bill for maintenance call and compressor was a little under 500.00. The tech seemed very professional so we gave him a 5 star review. 12 hours later AC stopped working. Called the after hours number twice (it was very hot and humid). Left two messages with their on call people and did not get a return call until Monday Morning. On Monday the same tech came out and charged us another maintenance call. Have called their customer service dissatisfaction number to discuss but did not get a response. Emailed them to tell them what happened but still no response. The worst customer service I have encountered in a very long time. The 5 star review has turned into a 1 star review. read more

They were more interested in getting a person down here to charge me a guaranteed $100 than to ask rudimentary questions to determine whether they could even do the job I requested. Avoid. read more

THEY DO NOT HONOR WARRANTY! They installed 3PTAC Units in my apartment with 5 yr warranty in March 2017. One of the units is not cooling so I called them (5/28.2020) and the service rep checked my account and confirmed that I was covered under the warranty. The service appointment was confirmed and the technician was less than 20mins away from the apartment the next day. Then another rep called me to say that they had made a mistake and that the unit was not under warranty and they do not service them. I had to pay $750 to another company to fix the unit because it is leaking freon. Do not waste your money with this company. read more

Would absolutely NOT recommend this business. They gave my parents a quote for replacing a leaking faucet in their shower. Because my elderly parents were desperate for a working shower they said yes - even though the price was a whopping (ridiculous) $2600. The next day I found someone else - $950. They came in, wore booties, covered all floors, did an absolutely professional job, same shower fixtures we would've been getting from "Service Professionals" (haha) and even did a bit more work than Service Professionals were going to do. Service Professionals took less than a minute to charge my parent's credit card for the "deposit" (the other plumber didn't even ask for one) and we are still waiting for our refund 2 weeks later. Take my word for it and check out different plumbers. read more

This company is a rip off! You cannot get an approximate estimate of a simple job (like mine was...replacing a kitchen faucet) without them coming out and charging you $69. Once he looked over everything and told me that all the plumbing was good it would cost me $818!!!! I even had the faucet! They are an absolute rip off and I would NOT recommend them to anyone!!! read more

Service Professional did 3 jobs for me this year. I had an excellent experience with each job. All were exceptionally well done. I had no issues, from the salesman through the installation and working with the office staff, I was very well pleased. read more

Knowledgeable and professional. Explained what was needed and how it would improve our system. the most important equipment in your house you should use the best! read more

Left a review on another platform and they deleted it. Ridiculous high quote and tried to over sell on a whole new system and testing instead of repairing. read more

Paid $1,100 to run a short pipe from a gas meter to the other side of the wall. Paid another $850 to pressure test that same pipe and another old pipe in the house. Whole thing cost a little over $2,000 with taxes. Could have totally had this done for less than $600 with a handyman. Not happy with price at all read more

Was initially happy to book a next-day appointment with a service technician. Then no one showed up all day. No calls or texts, either. Not professional to leave a customer hanging. read more

Amazing company. Remarkable technicians and results. They show up on time and do the work the right way the first time.

I would not use them again and would discourage others from.using them. They are price gougers. Its absolutely criminal and I have every intention of reporting them to the appropriate authorities. We had a leak in our drain pipe and needed a plumber to replace the hot water valve in our bathroom, it got stuck open. Went to Home Advisor (who I doubt, I will be using again)and found Service Professionals. Great reviews, A+ BBB rating. They charged us over $3700 for a new vanity and sink, a new drain pipe and two new shut off valves. The job should have been less than $2000.00 with a nice profit for them. I was stupid for being taken and there is no excuse for that, but if I can help someone else, I will. If you are reading this and are considering using them, move on and don't waste your time. They are thieves, plain and simple. read more

I needed a main water valve replaced in a 10 unit condo. The plumber wanted us to "get air behind water" by opening all the faucets in a bunch of units. We coordinated with the other owners and were able to get 8 of the owners to comply. After many calls to his manager, the plumber insisted that wasn't good enough, didn't even check if the pipe was dry enough to work on, and left. I got another plumber to do the work. He replaced the valve without touching any faucets outside of my own. He was on site less than an hour. The charge was 1/3 what I was quoted by Service Professionals. S/P had the gall to charge me a dispatch fee. Myself and my neighbors were highly inconvenienced by what should have been a very easy job. Not competent at all. read more

I was WAY overcharged for the services. I was quoted $250.00 but was charged over $900.00 Would not recommend this company. Very disappointed. read more

Please check out my review in 2014 about converting from oil to gas. I stick by my dismal experience with Service Professionals. And if the woman 'reached out' to me she didn't listen to my message which says I do not answer w/o knowing who is calling. If she left a message, I wouldn't call them back and it should have been one of the two men who sold me their services in the first place. Since it is now 4 years later and I am selling my house, I checked all my permits to be sure all were closed. Guess what - Service Professionals who were SUPPOSED to make sure they filed and finished all permits, did not (surprise!!). I had to make appointments for electric final & furnace final myself these years later!). My buyer wanted to know who put the furnace in and if there is/was a warranty. While it is a great furnace, I was WAY over-charged for it and since my dismal experience with them 4 years ago, I have used my own plumber for fall service. I would never recommend these people and I doubt her explanation about who they were using for services is true because they use a variety of sub-contractors for their services. Also, their own offices obviously do not do what they promise the home owner ! ! ! read more

***BEWARE OF SCAMMERS*** Service Professionals has tried scamming me twice in a span of 4/5 months & I am convinced they are trying to take advantage of people as they must be desperate for some cash due to the pandemic. First, back in July, I started having problems with my 5-year-old Rheem water heater that stopped turning the gas on. I identified the issue was a defective vapor sensor. Service Professionals came & told me I should change it claiming Rheem wasn't reliable & that it would cost me between $4500 to $6000 depending on the type of water heater I wanted. Knowing it was only 5 years old, I insisted to get the cost to fix it instead so the technician tried convincing me a few other things were wrong with the current install & I should change them at the same time. I was quoted a minimum of $450 to change the sensor & over $1000 to fix the other things. I bought the sensor for less than $25 & changed it myself (despite being the least handy person possible) & the water heater has been working fine since. I decided to give them the benefit of the doubt and moved on! Six weeks ago, Service Professionals came to perform my yearly maintenance on my 2 high-efficiency furnaces. What normally takes 30 mins to do for both units took the technician 2+ hours. In the end we were told the 2 units had a laundry list of problems, were extremely dangerous & must be changed immediately. Not only the technician shut the 2 units down but he also zip tied the gas pipes to freak us out! How convenient that both units are defective at the exact same time despite working perfectly fine until now and should be changed right away with the cold weather coming up 2 days later. I questioned it and the technician told he recently did a very detailed training & now knows what to look for when doing the maintenance... despite doing it for 30 years! Later that day, a sales person came & told us it would cost between $15K to $18K to change both units. Needless to say, we became extremely suspicious of the diagnostic and decided to get another opinion two days later. The other company performed the maintenance & confirmed they tried to scam us. I contacted Service Professionals back to express my concerns & requested my money back. Someone called me back (I assume one of the owners or managers) standing behind his technician's diagnostic, & advising me the other company I hired wasn't reputable enough and I should get another professional opinion from a reputable company & he recommended a few of them to me. I followed his advice, got another opinion from one of those companies he suggested. Once again, they also confirmed my furnaces were fine, did not need to be changed nor required any immediate repair. I tried calling the owner/manager back but he conveniently has not picked up his phone nor called me back despite my multiple voicemails. There is no doubt in my mind that Service Professionals must have tried to pull this same trick on a bunch of people this year. While I don't think I will get my money back at this point (or the extra money I spent on getting a two other opinions). I hope it will help avoid other people getting scammed by this company. read more