Nov. 15,2019 We have had several boiler/furnaces installed in our rental properties and in our house. They all had a light to indicate that it had power. Service Today installed a boiler system in one of our rentals. No light. 2 technicians(?) came out and stared at the furnace. The manual was right there on top of the furnace. They indicated we needed an electrician to hook it up some more. An appointment was made for a electrician to come out. My husband came over to let the electrician in, he, my husband, walked in to the boiler room before the electrician got there. The furnace had a light on and was producing heat. Under certain conditions that system shuts down and does not produce a light. We don't appreciate a big bill for a wrong diagnosis. The technicians(?) need to become more familiar with the products they deal with and read the manual. read more

I'm going to write this review because I really like the electrician who came out to work on my thermostat's wiring. Their staff seem to be pretty friendly also, I got an email next business day and when I schedule an appointment it was quick and easy :) I have an old thermostat that has 4 wires, I really want to upgrade to the new Honeywell Wifi thermostat. I need a professional for the wiring process; I called up many electric company... Boy's responded quickly and they also took jobs on Saturday!!! Awesome!!! They send out their electrician Alissa! She's amazing she fished new wires and help set up the new thermostat to make sure it works!!! Very professional and she's also willing to answer any questions we may have. I'm impressed because she very helpful and very neat with her work. After she cleans up and make sure everything is in working condition. The rate of the work was very reasonable!!! She's very patient even though it was super hot day and inside my home is super humid also ... Usually people get moody to work on hot and muggy environment. It's done! All thanks to Alissa :)) great job ... I recommend Boy's Electric, LLC they are professional and reasonable rates I must say. I'm not sure about other Boy's Electricians but Alissa made it worth the 5-stars rating! read more

DO NOT TRUST Service Today Company St Paul MN. Electrical problems This company is "NOT TO FIX IT" " Do the diagnostic instead, he charged me $851.75. I don't want diagnostic, I just want light fixed, what reason they are offering diagnostic instead of fixing ? And instead suggested an unnecessary expensive wire replacement. $2600.00 to $74,900.00 this is crazy (Internet electrical diagnostic prices are $87.00 to $111.00 plus tax.) Fixing Electrical problems in my area I do know, My area is $150.00 to $300.00 the most, And my case wire is already included in the price, They didn't know Maybe better to File a Complaint MN Department of Human Right/Minnesota Government PH 651-539-1133 read more

Ridiculous $80 trip charge + $520 diagnostic fee. You'll probably end up with an option for 10k for repair afterwards. Do yourself a favor and find another company. read more

My service technician was Mike. He called ~20 minutes ahead of arrival, which happened to be before the service window so I had to rush home from work, which is somewhat frustrating. When I got home, he had been sitting in my driveway for 5-10 minutes, and handled the ordeal professionally, even though it was frustrating for both of us. Then he did normal inspection-type things. At a point, he realized one of my fuses wasn't working. He didn't have any spares in his truck, so he ran out to a store to buy more instead of leaving me to fend for myself. It was much appreciated. Finally, let's acknowledge that my dog was probably the worst host in the history of the service industry. My pup didn't stop barking/growling the entire time. It was really embarrassing, but Mike patiently ignored him. The service was expensive. But it's HVAC service. It's going to be expensive 100% of the time. Charge it. read more

Do not use this company. Charged $79.00 for a trip fee which is OK. But charged me $457.75 to replace a leaky water on/off compression outlet value under the kitchen sink. The job took about 30 minutes. Lowe's has that part for under $10. They take advantage of the SOL situation you are in. read more

They advertise $55 for any electrical repair, then when you call they tell you it's $79 just for the call plus what ever they want to charge for the repair. Blatantly false advertisinf. read more

Symptom was 8 yr old furnace would go into lockout due to combustion fan problems. Called for service. was prompt but spent time disassembling furnace to point out tiny crack in hi-temp heat exchanger. Left after 3 hrs disabling furnace after quoting three alternate levels of fix at ~2500, 4500, and $5000. Inspection charge was over $300. Combustion fan still wouldn't reliably pass lockout. In desperation I took it apart myself again (I'm a retired engr) and found: 1) Few small leaves plugging the furnaces' air intake screen, 2) Gross goobers plugging the condensate drain line and pump, 3) Dirty air blower wheel - even though I earlier offered use of my air compressor etc. Furnace is working normally now. What do these people do for a routine service call? No way will I let them at my furnace again. read more

Thorough vent cleaning and Tech Mike was competent and pleasant. Went over all work completed in walk through. Great job! Thanks

Beware!! Way over priced! Charged me $79.00 to come to my house and quoted me $459.00 to hang a dining room light fixture! I told him to beat it! He was still in my driveway when I called a local electrician and he came out and did it for $120.00. Don't ever call Service Today for any work! read more

I had them out in Sept to do a tune up on my boiler. The tech that came out said that they were unable to do the tune up do to some updated needed on my boiler. He gave me a list of the things that needed to be done and and headed out. Now I am a single mom and don't have much time to deal with my boiler. So I didn't get a second opinion. He said for $1200 which was the discounted price that they would fix everything and it would be good for the winter. I decided that it sounded a bit high but I needed it done. They came out the tech was very nice and it looked as if everything was done correctly. I got my bill, which was not detailed as I had asked. I did call 7 times to try and get a breakdown for my bill and was never called back. Their serves were guaranteed though so I though perhaps I was good. A couple weeks later I heard air in my line so called them back. The same tech came out and fixed it no charge. Then when it started to get chilly a week or so later, i hear the air in my lines again. I was going to call when my whole system went down. I did call since it was guaranteed. The new tech that came out was in my basement for about 5 hours trying to figure out what was going on. He had put in calls to 5 different techs about the problem. They all said it was the same thing, the relay. He did not have the correct relay and cut the wires to my transformer/relay and tried to rig another relay instead of getting the correct one. He then told me i needed a new relay and main board. He told me the cost would be around $800, this was with my discount since i had signed up for the comfort club. I said no, because I knew the parts hardly cost $100. I ordered the parts myself and went to fix it with the help of my neighbor who was an electrician. Only then did i find what a mess my boiler was left in. He had cut the wires to my relay to jimmy rig them to a relay that didn't fit. I know he was trying to help but had made it worse. I then had to find a new transformer/relay another $80. I called to see if they would fix that part and asked what they were charging $800 for since I knew the parts cost and time. I was told i was paying for their employees drug testing, background checks, education and a various other things. They said they do not separate parts/labor and go on a national average for pricing. And that I was paying for the knowledge of the 5 guys that this tech had called when he couldn't figure out what the problem was with my boiler. I then installed all my parts myself, with the help of my electrician neighbor. It took me a total time of an hour and a half install. After my new parts were in my boiler still would not work. So my neighbor checked the thermostat! It was a $24 thermostat, not all the new parts i had just put into my boiler that was making it not work. So none of it needed to be done if the thermostat would have been checked! My neighbor also load tested my old relay/transformer to see if it was really that and it wasn't, it tested out just fine. I could not use it due to all the wires being cut though. The company then had the nerve to call me 3 days later after I had fixed my own boiler and told me they could get me a "hard date" to come fix my boiler. I told them i fixed it myself and what the culprit really was. I had told them to cancel my comfort club membership, which even though i canceled it. I was still billed for it!!! Never again. Nice techs and all but you need to know what you are working on. I called another company which told me the $800 fix would only be about $275 since i had the parts. I also told them what was done the first time and the price, which i was told i was overcharged. As a single mom that watches every penny, I would not use this company ever again. read more

I had an outlet stop working so having seen multiple TV advertisements I decided to call Boy's. They get one star because when I scheduled my appointment they told me 1 PM and when the technician did not arrive I called to ask about the delay. They told me there was a window of time used for scheduling but because that's not what I was told they discounted the trip charge to my house and also took $50 off because I called them before Wednesday as was advertised on TV. That's the ONLY reason they get one star. When their technician David showed up to my house he started right into the sales pitch pulling out a shiny pricing presentation and flipping through the pages. I made the mistake of telling him that I had a healthy fear of electricity. He played on my fears from that point on, looking at the outlet that needed fixing and immediately claiming it was a fire danger. He asked to look at my breaker box and claimed it too,was a fire danger. He used the words "melting wires" and "fire danger" multiple times. I was so scared by his words I initialed his paperwork to perform what he called a "diagnostic" which in retrospect was just him walking through my house examining outlets and switches in his effort to convince me that my house was in need of a complete re-wire. He used a measuring tape to calculate the square footage of my home, even after I told him I'd refinanced my house recently and could provide the square footage of my house as calculated by an appraisal expert. The estimate came to $28,915 and he fully expected me to say yes immediately! I said I'd get a couple more bids and he launched into a diatribe on the lack of experience of any other electrical service in the area, claiming Boy's was the only trustworthy knowledgeable experts. I asked him if he could install an outdoor light fixture on my garage and he said he could, for an additional charge of $112. I said no. After all was said and done he charged me $460 dollars. He didn't fix anything. All I got out of it was a shiny folder with an exorbitant estimate. There was no follow-up and they cashed my check immediately. Do yourself a favor and call anyone else instead of this company. All they want is your money read more

These guys were great! Knowledgable, considerate, friendly and informative. I was glad to have an person of color. I think it says a lot for the company. The cost seemed more than reasonable for the work they did. read more

This is the new version of the company formerly known as AirTech. They have bundled pricing now which seems to guarantee they will maximize their profits. It cost me $450 to be given a quote to repair my system of another $1400. But they tried to up sell me to replacing the whole system (12years old) for $15k. My 'second' opinion cost $450 but this (almost) fixed my system. Unfortunately the Service Today! Technician had incorrectly unwired the control board to my furnace fan motor which burned it out. Otherwise, I'd be set. I still need about another $400 for the repair. I received a full system quote of almost $7000 less from my second opinion as well. We are talking thousands of dollars saved by not using this company. In my repair, I'm out about $850 for having them into my home while having another company clean up their mess. We have a saying in engineering "you can have good, fast, cheap - pick two". Well with ServiceToday! You get fast alone. read more

Very poor company. Simple issue with light circuit, they wanted $500 to even diagnose the issue. I asked what if it was a 15 min problem, he said it was still $500.00, plus the $70 rip, or trip charge. Pay attention to all the similar reviews. What a rip off. 3/5 UPDATE. Had another electrician come out. Outside light was on a ground fault circuit which was tripped by accident. Problem solved in 15 min. Not $500 worth of time. BEWARE of the "Boys". read more

We had Service Today! Install a new furnace 2 years and 4 months ago. The person installing it told us it was their first time installing a furnace in a home. We noticed some water damage on the ceiling and wall inside, and on the outside wall, where the PVC pipe for the furnace, installed by this HVAC person from Service Today!, had caulked. The caulk had not done it's job and there was a crack where rain had gotten into the wall, causing some rotting wood. We called Service Today! this week and they charged us $300, using a camera snake to see the damage in the wall, and caulked. This HVAC person said that the warranty on labor was only for 2 years, and the crack was probably caused by the long length of the pipe inside which shifted, or by rains storms. He did a thorough job of caulking and told us to check the caulking after one month and if it seems to be working after one month, it should work for "20 years". The novice HVAC person who originally installed the PVC pipe did not tell us to check the caulk after one month. It appears to us that the original HVAC person's poor caulking job caused the problem, not the length of the pipe or rains storms, because we live in a townhouse community and there are other townhouses in it which are similarly built and subject to the same rain storms! Bottom line: this company seems to use inexperienced workers and then blame shift when it appears the work was deficient. They do not seem committed to quality work or to compensating the homeowner who suffers as a result. read more

I found this company on a home improvement web site. Paul came to my home. He did a diagnostic test on what I needed done, repaired the circuit breaker for the stove/range, fixed the kitchen ceiling fan, and tightened an outlet in the dining area. He gave me several options for more work, and I will think those over, probably doing some of them after other things in my life settle down. I was very pleased with Paul, his efficiency, professionalism, and courtesy. I highly recommend this company. Whatever is paid for this type of work is worth it so that it's done right. read more

the electrician came put all i wanted done was 2 ballasts in a florescent light changed, he quoted me 1067 dollars to change 2 ballasts in 640 to install 2 new light fixtures. what a rip off company changing 2 ballast is a 2 hour job max. do not use these rip offs p.s the electrican just called me and said he made a mistake his supervisor said they is only one ballast in the light and instead of 1067 it woujld only be 579 these people are crazy to put in on ballast. ripoffs read more

GROSSLY OVERCHARGED - We had a beeping fire alarm. I called at 5:15pm they said they would have to charge the $250 after hours rate, I knew it was a 10 minute job, but I really felt better about them doing it. It was weird that they charged this fee up front over the phone, but okay. When they got here they said it would cost an ADDITIONAL $500 to install the fire alarm ... WHAT? I told him I couldn't pay that, and wondered what kind of an alarm he was installing exactly. We just needed an off the shelf kind of product. After insisting that I couldn't do $500 he said, oh we do have a $300+ option. At that point we just needed the beeping to stop. I figured any other electrician might have charged the $300 to come out. So I paid it. Then he had me sign like 6 different things on his ipad. I'm sure they get threatened with lawsuits all the time. He swapped out the detector in about 10 minutes. Did that well I guess, but grossly overcharged. I'm feeling pretty sick about it. If you are desperate, they will be out there. I'm guessing they have zero repeat customers. BTW - next day, I had another alarm go out in the house. I watched a youtube video and chose to do in myself. 10 minutes and $22 later- VOILA. New life skill I guess. read more

I called them after seeing an ad on TV for fixing an outlet during the holidays. They aren't service today, they came over a week later and arrived very late. After a lot of messing around and talk about diagnostics my Xmas tree no longer lit up and I had people coming over the next day! They said they would be back the next Friday but were again running late and wanted to reschedule. They said they had ordered something to fix my tree lights but it arrived after Xmas. It felt like the ad on TV was bait and switch. They never made good on any offer and I would NEVER recommend them. read more

Airtech replaced a new AC at our house in May 2015. It has not worked well after we spent close to $6,000 for the brand new AC . I called them and they came and said our duct system did not have enough vents. (The duct system worked fine before!) Well, we did increase a couple of vents as suggested but it still does not work well. I called them in spring of 2016 for AC tune up. Two very young guys came and told me there were some parts that could be replaced (capacitor) because they were not at 100%. After a couple of months I noticed our carpet at lower level was wet. I immediately called a roofer, a wet basement person to come look. They told me I was lucky that our house was not on fire because the AC was leaking water badly and leaking close to the electrical wires. I called Airtech for emergency service. Brad from Airtech came did a temporary fix. By that time, I did not trust them any more and hired another company who actually had to charge refrigerant and cleaned the coils for me. I talked to them multiple times and they accused me not having them replace parts, which apparently was not the issue to cause the leak. I thought when they came for maintenance, they were supposed to clean up things for me and charge refrigerant for me. I feel Airtech does not have experienced service people and are not responsible to their work. They do not take care of their customers, instead they are more interested in finding parts they could replace so they could make more money. They did not do any tune up work they were supposed to do, not even cleaning the coils or drains. Our system was running perfectly fine until they came and did things. It almost caused a fire at our home! After seeing the damage caused by the AC that they just serviced, they denied any responsibility. I do not trust them and would never hire them again! read more

Sales pitch for over priced and unspecified work. Very suspicious approach. Beware

BAD EXPERIENCE: Heidi changed the times for this appointment three times then today they were suppose to show between 1-4. At 3:45 I looked outside and their truck was in my driveway with the guy talking on his phone. I unlocked the door and waited for him. Heidi called at 3:55 to say he will be late and is "on his way"..I told her he was in my driveway but NOW he was gone. They wanted me to wait even longer... Guy Never called nor knocked on the door. They want YOU to be on call for THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I have a ceiling fun in my staircase with switches on three levels. Wanted a dedicated juice wire just for that fun, independent from the ceiling light (they are at present on the same circuit). Have done a lot of DIY, but thought a would get a professional for this particular job, since our condo has six levels. The fellow came with a "fully equipped truck" as the girl on the phone said (what professional doesn't come with the tools of his trade?). Before even asking what was to be done, he presented books of their company's BBB rating which made me wary. Than It took me more than 15 minutes to explain what I wanted a ceiling fan hooked up on a separate circuit - got the feeling that the guy tried very hard not to understand a very simple procedure I wanted. After spending another hour looking at the switchboard and writing estimates he came up with three figures ranging between 3 and 4 thousand dollars with a small discount if I subscribe to their "club" with a monthly fee... Which would include the rewiring for practically the whole house. And all that for hooking up a ceiling fa... I assume it was the same Paul mentioned in another review (like taking a car for an oil change and being told you need to rebuild the whole engine. This is a classical scam procedure and I don't care how many stars they have from some people they can scare with their ridiculous sales pitch. BTW. On their flier they advertised a whole house inspection for $49, than after I called, the girl on the phone said he could come within three hours for $59 or within two hours for $79 which already sounded fishy. Hands off is my advice. AHG read more

Selling my house and buyer requested a furnace tune up. Per ServiceToday's website "will also conduct any necessary parts cleaning and/or minor repairs, test for carbon monoxide, and do a full check of all safety controls" They failed to do that so I called and talked to Christi on the phone and they said those can be done at an additional charge usually. I was not made aware of this at all. I thought the $79 tune up was for everything. They also told me I had a cracked heater exchange via a remote controlled camera. I had another Company come out a couple hours later determine that my heat Exchange was not cracked. I showed them what ServiceToday showed me was a crack and they actually removed parts of my furnace to get an eye view and determined there was no crack and then also did a C02 combustion test which came back clean. I asked Christi why they did not perform a C02 test to assure the crack was there and she gave me an excuse that they see anything they red tag it and tell me to replace my furnace. After looking at other reviews this seems to be a common practice with them to get more business. Run as fast as you can from these scam artists. I will be disputing my charge on the my credit card and recommend everyone else to avoid them. read more

Jeff was prompt, professional and friendly. Explained all of the work that needed to be done, the cost, and when it could be accomplished. Overall a very positive experience. read more

Great company values. They offer a lot compared to other contractors. First class service all the way.

Clay was a superb electrician who showed up on time, kept me fully informed on what he was doing, did an excellent job without any surprises, and charged me exactly what he had quoted. I could not ask for anything more. He was the consummate professional and gets an A+. I also had some work done by Boys Electric about one year ago. Alyssa was the electrician that time, and she also was fantastic--very well qualified and a nice person. She also gets an A+. If Clay or Alyssa is doing your work you will be in great hands. David is a different story. He was overly gushy, almost in a smarmy, salesman-like manner. "Our house was beautiful, our furniture was fantastic, I love this neighborhood", and on and on. He needs to dial down "I'm your good buddy" persona and simply be a professional. I have to say I didn't fully trust him from that first overly pumped handshake. That gut feeling was justified when he offered to evaluate our home's electrical system as a "favor" at no charge. (I really didn't think this was necessary as we had installed a new kitchen only 18 months earlier and the electrical work, new and old, was fully approved by a Minneapolis city inspector.) Fifteen minutes later David had finished his free "analysis" and handed me an estimate for $11,500, and all I was having done was the installation of a single 110V outdoor box! I felt like the guy who goes into the hospital with a hangnail, and they tell him he needs a heart transplant. If David comes to your house be wary and hold on to your wallet. read more

I seen their commercial on TV I gave them a call several days later they came to my home we set down and discuss the issue they took care of it clean friendly professional I'll definitely call them back if I have any electrical issues read more

Needed 2 bathroom exhaust fans installed (old ones were already removed.) needed 1 other bathroom exhaust fan replaced. I had already purchased the 3 fans to be installed. I was charged almost $1100 for this! The technician also helped himself to my venting parts which I had laying on a table with multiple other items I plan to use during the remodeling of our home. He did not ask if he could use them; he instead told me he used one as he had run out of parts to use as he handed me my bill. THIS IS OUTRIGHT STEALING!!! He removed the electrical panel front and did not replace it . He left trash for me to pick up. i asked for a partial refund which was denied. Service Today did offer to pay me for the part, however, not my time to replace it. Service Today did offer to send the technician back out to replace the electrical panel front and check out the 15 second delay in all 3 fans. I declined as I prefer not to have THIEVES in my home again. I will NEVER use this company EVER again. read more

Really disappointing. Booked these guys for a specific day and time as we needed the job done in a tight window. They contacted us just a couple of hours prior to the appointment to let us know they couldn't make it (decided to prioritize other jobs over ours). Their only option for still getting the job done that day was an evening appointment - at 2-1/2 times the cost. When they weren't willing to budge on price for a situation they caused, we decided to move onto another contractor. read more

Beware of high pressure sales and scare tactics!!! Over Thanksgiving weekend, we noticed there was cold and hot air coming from the vents while the heat was on. We called and scheduled an appointment for that Monday. David called ahead and showed up just after 8:30a. About 40mins into the appointment, the main office left a voicemail on my phone letting me know that no one was available for my scheduled appointment and they would have to reschedule. This was concerning--at the very least, the miscommunication was unprofessional. David was checking the furnace and taking things apart, when he took a break to "explain more about who they were." He proceeded to show me a list of awards and ratings the company has supposedly received. Once he showed me that, he hurried through a form which needed my signature--that stated we would pay (not $79 as we had been told, but) $355 for this appointment. That would cover a "Level 1 or Level 2 repair," however there was no telling yet what the upcoming repairs may be. As he hurried me through and had me sign (I would never do this again...now I know better), he promptly announced that we had a bad thermostat (not covered), and that he would now be sure nothing was damaged due to the heat and cold air running at the same time. What do you know, he stated next that he found a crack in our heat exchange--which he was sure to tell me could "only be seen using his "high tech, $6,000 camera." David proceeded to tell me that these cracks were large enough to be leaking deadly gasses that most likely would cause us to not wake up in the morning. David assured me he would look into everything near our furnace while he was there. And he began pressing me to schedule a sales appointment for a new furnace--a 90min appointment that my husband and I both had to be present for. He said doing any repairs to a furnace as old as ours was a waste of money. His quote to fix were around $4000 and $6000. While we pressed for the cost of a new furnace, David could not answer that question. As he listed a number of items he red flagged on his report, he turned off and red-tagged our furnace, and we had a scheduled visit from another tech that same evening. David told us our duct work was out of code and needed to all be re-run. He said our hard-wired humidifier was broken and the tubing was not secure--as he said it, he pulled it off. I had never seen this tubing come apart so easily before. We were left with a laundry list of "unsafe" issues to deal with, an earful of scare tactics, and high pressure sales tactics. We were less than impressed and quite upset. I called and canceled the evening appointment, and my husband and I began talking about options of a second opinion. The next day, David called and left a long voicemail on my phone, reporting that he HAD LEFT A TOOL LODGED INSIDE OUR FURNACE. HE SAID HE WOULD LIKE TO COME GET IT OUT, "WITH NO CHARGE" TO US, OF COURSE. I called the main number to report this and to report the scam we felt we were being pulled through. The high pressure sales and scare tactics were too much!! I was talked in circles over and over. I want my $355 back. This is terrible! We had a second opinion and there are no cracks in our heat exchange. Our duct work is all up to code, and the second company fixed one bad wire causing the humidifier to not work properly. Our second opinion costed $80--and they cross checked EVERYTHING we were charged $355 for by Air Tech. I reported this back to Chris at Air Tech--the customer service rep. and he continued to push to have his people back out to our home to check his tech's work. I would not let any of these people back into our home. He would not address the fact that David left a tool lodged in our furnace. They have refused to refund our money. Do not be fooled. read more

This company is in the business of lying and deceiving customers. Their only interest is to make as much money as possible and then burn the bridge between customer and company. I purchased a new smart thermostat for my house thinking I could install it myself. I was able to install the module upstairs, but the module needed an extension plugged into the main circuit board in my HVAC system. Called this company on 12/4/2019 the day after installation because the thermostat was not linking to my HVAC system correctly. I paid $79 for the tech to come out. as soon as he arrived around 2:15 pm I reminded him of the situation. I told him that i'm pretty sure the furnace is fine. I just installed my wires incorrectly. I showed him to the furnace and he stopped me in my tracks to tell me that my furnace was 30 years old and that he wouldn't touch it unless I paid $500 for a diag fee. I kindly asked if he could just look at the wires (like you know for the reason I called) he said no. it is suppose to be 11 degrees next week and I couldn't imagine having my pipes freeze so I had to say yes. After spending about 45 minutes digging through my HVAC system I asked him to just look at my wires. He immediately noticed the problem. Boom my system turned on but it was blowing cold air. He explained that my pilot light failed and a rattling noise coming from the fan means my motor was about to fail. He turned off my furnace and said there is no reason to turn it on because its broken. The tech proceeded to try and sell me on new HVAC systems. after he left I went down stairs turned my furnace back on . I heard the rattling and decided to let it run for a bit. I went up stairs to my main thermostat i could see the temp was going up but still cold air. I checked the wires behind the thermostat (he never looked at). During a panic state that morning I had accidentally placed my AC wire into the Furnace plug and my Furnace wire into my Ac Plug. after switching the wires my house warmed back up to 70 degrees my pilot light is perfectly normal there is no motor noise. This job cost me $579 for a misdiagnosis of my system and the company claims they did everything right. got to give it to them if their right is lying and stealing from customers they deserve 5 stars. read more

SCAMMED!! Half of the outlets in my bedroom did not work and I called to see if someone could come look at them and get them working. Well they 'couldn't figure out the problem' and needed to do a whole house inspection, $750 later those 3 outlets worked. I was told I needed to rewire and update my entire house and get a new box because all the electrical was on one circuit- which is is most definitely not on one circuit. The grand total to do that was over $8,000 or they could just update the outlets upstairs for $3,200. Well I should have only paid for the service call but I was stupid and took the bait so I could have working outlets in my room. NEVER again will I fall for that, from any company. Shame on them for doing a diagnostic that they know they do NOT need to do to figure out what is wrong. So upset I fell for their scam. Happy holidays, you just spent $780 for no reason. DO NOT FALL FOR THEIR DIAGNOSTIC TEST, YOU DO NOT NEED IT!! read more

The biggest regret I ever made was making an important purchase like this for my home from Service Today! Over $8,000 for a furnace that continually fails and we have made several service calls on in JUST ONE YEAR. Just some advise I wish I was given, DO NOT USE THIS COMPANY! read more

We had electricity out in 2 rooms of our home. Service Today came out for 3 hours and charged us $700 to tell us that they had no idea what the issue was and needed to spend an additional $1,000-2,000 to re-wire the rooms. The Service Today tech said he in 2 years has never been able to not find the issue. Had a different company come out, charged us $150 and had the issue fixed in 30 mins. They only had to re-connect 2 wires. The electrician from the other company stated that he was going to go back to the office and tell the other techs how much Service Today screwed us and how incompetent their tech was. When we called Service Today to get our money back and complain, their best fix was to tell us someone will call us within 48 hours. Terrible customer service. I would advise everyone to choose a different more reliable company. read more

I knew I was in trouble when the technician got out with a 3-ring binder giving a sales pitch and pricing for different levels of diagnostics starting at $299. Within 20 minutes he was up to $1700 in repairs and was not even 1/3 through his diagnostic checklist on a 7 yr old furnace. He said in order to finish the diagnostic checklist, he needed to replace the circuit board for $800+. At that point, I asked him to wrap it up and give me the invoice. That came to $355, which I refused to pay for the full amount as he did not finish the complete diagnostic due to the fact, I would not pay $800 for a circuit board. His manager and I agreed on a amount of $200 for his one hour of time and trip charge of $79. I called out a different local company and the technician had my furnace running within 20 minutes, checked a few other items, tested the carbonmonoxide output and charged me $120. Shame on this company for taking advantage of people. I am sure they get many people who pay those ridiculous charges because they are desperate to get it fixed and do not know any better. One last item, the gal who I spoke with on the phone stated "we have a 11am available. I said , great, I will take it. She than proceeds to state, ok, we have 2 prices. One price the arrival window is 11 - 1 pm for $99 or 11 - 3 for $79 , I thought this was odd, as, she just told me we have a 11am opening , I said 11-3 for $79 is fine. He was there at 11. This company has thought of all kinds of ways to increase their revenue starting with the person who schedules the appointment. I am still angry the next day when I think about this ! read more

Jeff was on time, courteous and went the extra step to communicate with me about the job and other things I should consider. Excellent work.

An Air Tech Heating & Cooling technician just performed a service call on my air-conditioner. David was very friendly and courteous through out the visit, seemed very knowledgable about all aspects of heating and cooling and then patiently explained what needed to be done. I also appreciated that he called 20 minutes before arriving. Thank you, David. read more

If you happen to find Service Today add and need any type of heating, cooling or electrical work done, please run like crazy. These people are nothing but scam artists. All of the reviews I read are exact duplicates of what happened to me. A technician came to the house and charged $79 for the service fee which was expected. What was not expected was the refusal to give me any info as to what my problem was unless I paid a diagnostic fee of $440 up front. When I declined to pay he commenced to bring out all kinds of company brothers and proceeded to try to hard sell me on why I should pay this unethical tactic fee. Fortunately, I finally was able to "politely" ask him to leave. I have been trying to contact the company to request a refund of the $79 "service fee" since no actual service was ever performed. However, as you may have guessed by now, I have had no luck in contacting anyone and have had absolutely no response to my inquires. Please avoid "Service Today" and you will be better off and not lighter in the wallet. BEWARE !! read more