I called Service Wizard to do a CO check after some false alarms. Darren S. was super helpful and informative, and he was able to address some of the other health checks I had lined up for later in the month all in one morning. Ultimately, he saved me time, had an astute inspector's eye, and got my knowledge level up to speed for all things I've been curious about regarding my HVAC system. I appreciate that. He was good with my needy dogs, too. read more

We've for about three years now and have been nothing but satisfied each time we have needed their help. The maintenance contracta have been helpful avoiding costly repairs and downtime. Andrew Black was the latest technician that was at our house and did an excellent job. We have had several different technicians and all have been excellent in their approach, knowledge, and in ensuring all of our concerns were met. read more

My HVAC has some unidentified issue . I scheduled an inspection with Service Wizard. The technician came on time and has a suspicion on the root cause, but he was not certain. He told me that he will have his manager call me after he talked with him. I never got his manager's call. I followed up with service Wizard at least 5 times in the following two weeks , simply ask for a detailed write up about " what they think the issue is, how to fix it and the estimated cost". I never got it!!!!!! The dispatcher gaves different excuses and promised call from manager, which I never received! read more

Friendly, professional, transparent. Been my go-to for almost a decade, across different houses. I have referred them many times, and they all had very positive experiences read more

I used this company to see if I needed a hydrostatic test performed. The technician was timely and after a thorough inspection, he explained why I didn't need that test and what the root cause might actually be. I appreciated him not trying to upsell or do work that wasn't necessary. I appreciated the professionalism. read more

I had Service Wizard come out for a service call today and was impressed with Daniel Lamb, an experienced professional HVAC technician who, as he said, learned everything from the Ozgoods - the men who own the company. Unlike responses I have gotten in the past from two other well known and respected Austin HVAC sevice companies, Service Wizard sent a trained and experienced technician instead of a young, recently trained tech - a welcome change. Daniel had the issued resolved in 20 minutes (the usual clogged condensate line) and was on his way. As an architect who has dealt with construction and warranty issues for many years, I can say that Service Wizards is certainly on the right track by having qualified and professional representatives a serving the customer at all phases of the work. I recommend them highly. read more

Service tech Tashawn Mckenzie provided exceptional service. He provided ac maintenance on our upstairs and downstairs units and was explained in great detail everything he did. Ive dealt with other companies before and have to say Tashawn is the best of all of them. Professional, on-time, and very detailed. 5 star service!! read more

Diego, the technician from Service Wizard came out today to service my a/c & heater. He used booties on his shoes & placed a mat outside my front door before entering. He was polite & professional, changed my filters, too. Highly recommend them for their care of my property & talking the time to c explain what he did in the attic, with pictures & video. read more

Service Wizard has been taking care of my ac and heating systems for many years. Always on time and keeping us informed. Shane is great.

Our HVAC has been going out since the freeze! At first, we replaced the thermostat, but then the fuse kept blowing. After a few weeks of troubleshooting, we contacted Service Wizard. It was Monday, President's Day, so I was surprised someone answered; as it was 4:45 and not an emergency, they didn't send anyone out that night. They scheduled someone to come between 8-12 with the understanding that the technician would call 10 to 30 minutes out. I got the call at 8:00 that he would be here in 10 min. And he was. I liked that he called, told me his name so I would know who to expect, and arrived right on time. He was kind and understanding and listened attentively to my rambling. He figured out the issue, it was a short, and he had it fixed within the hour!! He understood my husband's need to "fix things' so he circled the issue with the thermostat (a separate issue) so my husband could see. Whwbbu showed him; my husband was glad because he thought that might have been an issue. They do give military discounts, which helped tremendously!! Service Wizard is my new HVAC company!! read more

I got in touch with a manager David and he came out with a technician manager. They were courteous and made some adjustments. It's been a rough experience, but if you're persistent, they will try to help make the experience better. I'm not sure if I'll use them again. Might try some other companies to gauge whether this is just how the AC business is. read more

Service Wizard - Damage to walls - Heating & Air Conditioning/HVAC Near Me - Hutto, Texas

See all

Zach and Andrew came out earlier this week and helped fix my AC. They were extremely patient and answered all my questions. Appreciate it!

David St. Germaine from Service Wizard came to our rental unit to fix an issue with the AC, and we couldn't be happier with the service. He arrived right on time, was very professional, and even called us to explain what he was doing and offered a few helpful maintenance tips. We also noticed through our property cameras that he was extremely diligent, clean, and respectful of the space. We highly recommend Service Wizard--100% satisfied! read more

Javier did an excellent job with our annual AC checkup. Very thorough. As well, he upgraded our system with recommended needed repairs in a prompt manner. read more

Our AC went out the day before we left for a three-week trip to Japan. We needed it fixed ASAP since we had a house-sitter taking care of our dog. I was juggling communication with Service Wizard while dealing with all the traveling and they made it as smooth and easy as possible. They were able to get us fixed up for a reasonable price and I was grateful to be able to get everything resolved in the midst of some stressful traveling. I've recommended them to others and will definitely go to them again. read more

I called Service Wizard in a panic this morning because my flue pipe somehow became disconnected. They were able to send Emilio out the same day! He was very helpful explaining the issue and the recommendations. He explained the process I needed to take to get the system function as I need, which was very helpful to understanding order of operations. I have the quote and need to follow up on the actual service but their service call and estimation they provided were top-notch. read more

The technician , Evan Frame they sent was prompt, and discussed the issue. Thank you Service Wizard.

This provider has been great until recently. Used them for full system replacement a couple of years ago. Prices have gone up and margins for equipment are seemingly excessive. I'm sad to say I will be looking for a new provider. Great work, technicians are great, but it's difficult to justify the markup for a small pump to $775 when it costs around $75 or so. Edit. I was concerned and called back. Turns out the estimate was incorrect and was fixed. The charges were credited down to something one would expect for quality service. I'm grateful they listened, researched and corrected. Since this was my only issue, I'm giving the deserved full stars change. An example of how businesses can respond to their client base. read more

Excellent job by Service Wizard and Scott my technician. AC unit quit cooling last night, called at 8am and Scott came at 130 and had it fixed by 4, including time to go get the new blower motor. Great service from Tina in the office as well. read more

Service Wizard is now my go to AC company. They've now done both simple things like unclogging drain lines and replacing capacitors as well as actual repair, replacing a board in one of the units at a rental house. It's hard to get excited about an HVAC company, and really I'm not, I'm just excited to find a company I can rely on. They're easy to schedule, often call after online scheduling to move the appointment earlier, reliably text/call when they're on their way, do easy billing and payment online, and competent. I highly recommend them. read more

I cannot recommend Service Wizard enough! My AC broke down on the hottest day of 2024 (108 degrees), and the Service Wizard team took care of me. The customer service rep got me into the schedule right away, I got a quote from sales rep Allan that day and he made sure I was booked for installation before the weekend, no small feat in this city over the summer! When the unit I wanted wasn't available, Allan and manager James were able upgrade me at no additional cost. Installation from Adrian and Miguel was excellent, and they even sent someone out afterwards to check to make sure everything was ok. I have to especially thank Allan for walking me through the entire process every step of the way, and making sure my family was going to be comfortable and happy with the new unit for a long time. Thank you, Service Wizard! read more

I called them out after a new home buy with items after the inspection. They charged me 99 to check things out and everything was good, that was in April. Let us enter July heat wave, A/C unit not cooling, Service Wizard booked a week out, I called another company. Before they even got the shoulders into the attic the competitor stop, "Man I'm not even going to need to look at this, this isn't going to work, I can see it from here." The evaporator coil was nearly twice the height of the rest of the system hence only utilizing less than 1/2 of the cooling component. Me thinking a crock, I called Service Wizard, told them what I was told and guess what, they'd be willing to come out today to see and give another quote. Well, the competitor was right, Service Wizard told me they had let go of the previous guy, but that I'd need a new evaporator coil because the units don't match right, then gave me a quote higher than the competitor. Service Wizard charged me 99.00 for a service I didn't even get and then tried to charge me more than someone who did what I paid them for already correctly. I won't use them again, they should have offered me a refund, but don't care that much. At least the guy who didn't know what he was doing was really nice..... read more

Alan replaced the hose bibs on my outside faucets. He put on good quality new ones and explained everything. He then did a free checkup of all my plumbing, teaching me a lot. Very polite with excellent service. Thank you Alan. read more

Ive been using Service Wizard for both my parent's home and my rental property for almost 10 years!! This review is loonnnng overdue! Shane Hacker was assigned to me about 10 yrs ago and boy oh boy! Am i glad I found Shane and Service Wizard! I purchased these homes at a pretty reasonable price (back then!) and consequently their HVAC systems were very old. I didn't have a lot of money to renovate so I really needed to hire people who know their stuff really well and would keep my budget in mind (aka keep the hvac systems ticking!) until I had enough money to change them out. And Shane has been such a blessing!!! I'm on the service plan and so shane comes by twice a year and they keep functioning well. Granted, I did finally had to replace my parents HVAC system, but when it was time, Shane, and I worked together to address my aging parents' needs including to a really good air filtration system to help them breathe easier He just came out today and made sure that their concerns were addressed. At a time when a lot of small companies are selling out to larger corporations snd loosing their ability to retain solid professionals who really know their stuff, service wizard snd shane (thank you!) always CONSISTENTLY outshine!! read more

We have used Service Wizard for years and love our tech, Shane Hacker. Highly recommend this business

Evan did a great job diagnosing and repairing our AC. As always, with Service Wizard, they were prompt and thorough.

We have been with Service Wizard for 8+ years & there is no one else I wish to call. They are trustworthy & customer service oriented. My tech David Elving is awesome! James handles the phones & he is great as well. I highly recommend them for all your HVAC needs. read more

Huge thanks to Darron for the great service he provided on my AC units today!!! I couldn't have asked for better or more professional service and I appreciate it greatly. read more

A/C went out on Sunday evening. Monday called at 8am and technician Justin R. was there by 11:20. (11-2 arrival window) He diagnosed the problem in minutes, gave me a quote, I approved and it was fixed and running again by 12:30. Now that is amazing service!! I bought the Rewards Membership and got 15% off my repair. Now I'm covered for twice a year system checks and plus more perks that are well worth the price. I highly recommend Service Wizard. Great people and great service! read more

Alan did a great job! He was knowledgeable, professional, efficient, and informative. He also left everything clean when he was finished.

Andrew was friendly, timely, professional, and let me know everything he was doing with the tune up on our AC/furnace units. We will definitely use Service Wizard for our service needs in the future. read more

Recently had my annual spring AC inspection done under my Wizard Rewards Membership. I highly recommend that program as well as Darren Sullivan, the tech that performed the inspection. It was very thorough as always, and Darren took the time to let me know what he was doing during the inspection and then taking me through the results when he was done. The Wizard Rewards program covers annual AC and heating system inspections as well as other things at a great price. read more

I have a service contract with Service Wizard for seasonal checkups twice per year . Drew came to my house and performed the checkup and then I met him at our rental property. He did an excellent job at both locations and I can highly recommend Service Wizard, I have used them for many years and have always been very pleased with their work. read more

Excellent service, do it every 6 months. Sam did a great job today. All good communication.

Friendly, fast service by Andrew. He found the problem, explained the he issue and fixed it quickly.

I highly recommend Service Wizard for all your HVAC needs! They've been consistently reliable, punctual, professional and friendly and have a great cost-efficient program where they come check out your heater before winter and your a/c before summer to keep it working efficiently and catch any problems early on. The cost is well worth it! Andrew came out today and made sure I'm all ready for the summer heat! read more

Look, I'm happy with the service and the technician, but the price is ridiculous! The technician was here for one hour total. Diagnosed the issue, blown capacitor, changed it out. Capacitors cost less than $50. They charged me $600! I know Service Wizard has over head to pay, but come on, friggin $600 for one damn hour, F&#K. They are screwing people at that price. SUGGESTION... Research on YouTube, if it is a blown capacitor, change it yourself, save $550! read more

Fast to respond and set up a time. Quality service. I actually first came to know Service Wizard by seeking a second opinion on a separate issue. Now I give them a call first. read more

Best in the business. So professional, so fast, so consistent, and top notch quality, loyalty and honesty!! These are traits and company culture that is HARD to find these days. Service Wizard is all this and more!! Shane, my technician and the whole Service Wizard team are amazing. My HEROs!! I use Service Wizard for maintenance of my AC and my Heater....issues are rare, but when they do occur because Texas is HOT HOT HOT...they are there so fast to assist. If you are not using Service Wizard for your AC and Heat needs...you are doing AC / HEAT all wrong....The only company that I trust 100%. I seriously thank God at night for Service Wizard!!! Thank you Service Wizard Team! Thank you Shane! read more

Desperate for some cool air as we head into the dog days of summer, I called Service Wizard about my twenty plus year old air conditioner's inability to keep up. Kevin came out and found that the outside unit was not running because it wasn't getting electricity. I called a master electrician who ran some tests and determined the problem resided with the unit outside itself. Kevin returned and explained the depth of the problem: quick fix or new unit? I opted for a new unit. Markus and Cristian came out the next day and made the switch. Markus had to replace some wires in the air handler and install a new thermostat. Cristian was meticulous about his work alongside Markus. These guys are exceptional! All three of them, honestly! Old fashioned, quality care and customer focused. They are FIVE STAR all the way! read more