This rating is for the outlet side not the store, workers are always super friendly, kind and personable with me. Most of them will help me out with bagging my items (I usually have over 200 pounds). They always are nice to other customers and keep it clean. I see other reviews about gross stuff in the bins, I've come across a few gross things but I'm pretty sure that comes with the territory. As for them selling higher end items for more online, Ive found some pretty nice stuff YSL, Louis Vuitton, etc. you just have to be patient and go through everything. The only thing you won't find here are good shoes, not sure why. The Richmond outlet has excellent shoes but is almost 2+ hours from Me. Plus the staff are awful. I'll stick here we're people are friendly and I feel comfortable. read more

I am not the kind of person who turns their nose up at thrift stores or yard sales, I love the thrill of the find and I don't mind digging in bins. I've been to the one in Hampton a hundred times and found tons of great stuff. But this outlet is gross. It smells awful inside, like mildew, must, and urine all covered with a febreeze dryer sheet. It's so smelly in there it's hard to keep a straight face when you're digging because that just ruffles the smell around even more. Also, the Hampton outlet will occasionally have socks, bras, or CLEAN underwear in the bins, but this outlet has clean AND unclean ones. It's not uncommon to see stained underwear in the bins mixed in with clothing. And the last time I went in I saw several items of clothing (jeans and shirts) that clearly had blood stains on them. I feel gross when I leave there, and I didn't feel that way in the Hampton store at all. I was also shocked they charge you for a bag. It's less than $1 but I hadn't heard of another Goodwill doing that. I'd really hoped that I had just come in on slow, off days, and that most days the outlet is cleaner, has better stuff, and doesn't smell to high heaven. But I've now been in 3 times on a Saturday, Tuesday, and Wednesday and each time was as displeasing. read more

The Goodwill Outlet is quite an experience. Nearly everything (clothes, housewares, etc) is sold by the pound. Clothing and handbags were $1.39/lb and everything is arranged in large bins. There's a lot of merchandise to sift through so you have to have some patience to find good stuff. I went on a weekday during the day and there were some "regulars" who were there just waiting for new bins to be brought out from the back. The second the bin was parked, about a dozen people just descended like locusts grabbing the merchandise. People were nice, but they were definitely aggressively trying to grab as much as possible. I enjoyed the new experience, but didn't find anything awesome. Next door at the Goodwill Store the shopping experience was much more relaxed. The clothing was priced really inexpensively compared to the DC area Goodwills -- about $3.50/shirt compared to $6/shirt. Of course, the quality of the merchandise was lower as well. The store was very clean, and well organized with clothing sorted by color. I found a few good books. read more

Sign in front of the store says 50% off of ______ color STICKER & NOODLE but they only refer to noodle when checking out. Other than that the store is wonderful, organized by color, and has friendly staff! read more

I've been to 4 virginia GW outlets and this is the worst. Very unorganized, dark and messy. I found some things but didn't do as much digging as I normally would Definitely a disappointment read more

It as ok, just another goodwill, clean organized. Only thing is that there isn't enough merchandise.

Things are very neatly organized in this store....was surprised as i am new to the area. Ended up making it excellent with a find of a practically new Calphalon pan that is worth $129 brand new! Great place for decorating your home for cheap too! Loved the selection. For a better selection on clothing, try the other goodwill superstore instead. read more

We dropped off a few donations here. Every time the work was rude and complained about it. Like we we're putting him out for dropping off donations. Those donations pay his wages, it's his job! Not one thing we dropped of was broken or in bad repair. I could have sold them. Will not go back. read more

You have to want to dig through mountains of things of all shapes and sizes if you want to go to the Outlet, but you can get some amazing deals. I saw more disembodied Mr Potato-Heads and creepy dolls than I have in my whole life, but walked away with some amazing deals. Just make sure and wash your hands really well after digging through all the junk. read more

A very large guy took my donation. He didn't say hi or anything during the entire transaction. I thought this was very rude considering that I gave hundreds of dollars worth of new clothing. read more

So I went here last week for the first time-I visited the store and outlet! As you can tell from my others reviews, I'm a frequent Goodwill shopper, you can even say I'm addicted. I have found so may good things that I figure it's worth it to continue to hunt for more treasures. So...... The outlet, I've been to a few other outlets and I must say, I was not completely amazed, My sister and I spent at least two hours there and I didn't find any clothes that were worth my time. She found one shirt, literally, one shirt after all that shifting! If you have never shopped at an outlet, it's a lot of work! They also didn't bring any new bins out while I was there. The outlets I've been to in the past seem to change the bins more frequently. I was expecting at least one new bin while I was there. They had a few bins of shoes but I didn't find any that I wanted. They looked pretty worn but I wanted to find a pair, what a great deal that would have been! I'm just going to say today was not a good "goodwill" day for me but I will definitely give this location another try. The store which is next door is pretty nice, its spacious, clean and organized. I did find a nice pair of Nine West vintage black booties for 4.99. So overall, it's worth checking out at least but don't get your hopes up, it's not like other Goodwill outlets! read more

This goodwill store is poorly managed and customer service is abysmal. They sell a lot of their higher-end items on ShopGoodwill.com along with the entire country's goodwill stores who are on to this selling technique. My experience with them, for the first and last time, has been with ONE item, that somehow turned in to FIVE orders, and all charged to my credit card. For the past four days, I have been communicating with a mystery person who will not identify themselves. You can imagine the sordid details in an anonymous person's emails when they don't think they need to be responsible for their actions, inactions, inappropriate behavior and lack of any professionalism in representing this retail store. It bothers me a lot since all of these goodwills state that they are selling their high-end donations to help train those in their community that needs a helping hand. Makes me wonder who's training, evaluating and monitoring the management of this store. This "person" finally managed to reverse three of the five charges today. They continue to ignore the other two charges that are in plain view of my account when I go to my open/unpaid auction items and they're just sitting there. It also bothers me that anyone who has an account on this website has a maximum of 15 items that can go unpaid for a period of seven days, to allow for combined shipping should you win another item from the same store, and that these two outstanding and incorrect items are helping me reach my maximum unpaid items much quicker. If that wasn't poor enough management for anyone reading this review, this person then blocked me from making any future purchases/bidding, due to my "disrespectful" and "foul" language in my email communications. They finally said that they are in the midst of a huge overhaul of their computer software that supports all of their sales on this site. That would mean that ALL GOODWILL STORES WHO PARTICIPATE ON THIS SITE ARE GOING THROUGH THE SAME 'HUGE' OVERHAUL WITH THEIR SOFTWARE. I've had no such problem with any other goodwill store and have been doing business on this site with hundreds of goodwill stores for years. You may want to do your buying IN PERSON and ensure that you check your credit card statement regularly if used for a transaction at this goodwill store because their runaway train charging technique can get quite expensive! read more

I love this place! Im friends with the staff, it helps the community and they have tons of weird crap in there. Its like the antique stores downtown, but the prices are what they should be! read more