New Image Restoration was hired for a fee of $1,000 plus tax to remediate a mold issue measuring 2'…read morex 1' x 2' x 1' located within the wooden structure above the bathroom ceiling (sheetrock). The contractor(s) from New Image Restoration removed and disposed of approx. 2' x 4' x 2' x 4' of the ceiling (sheetrock) that exhibited signs of mold, treated the exposed wood with a mold and mildew killer, identified the source of a leak, and recommended that I hire a plumber. I found the quality of the work to be satisfactory however, the identification of the leak was inaccurate, as no pipes were found to be leaking. The contractors were courteous and presented identification upon request before entering my home. Nevertheless, I consider the cost of the work particularly expensive for seniors given that it represents only (1) component of a (3) part job. Additionally, I was asked to sign a blank contract that stipulated a 50% charge, the cost was not explicitly detailed in the agreement. I had to inquire further to clarify this matter. Despite the fact that New Image Restoration was aware of my insurance company's $500 deductible, I was required to pay (2) both payments of $500 plus. Moreover, I began to receive multiple invoices totaling over $1,500 for services such as drywall repair, patchwork, priming, and painting, which were not performed by New Image Restoration or Super Steamer Carpet. It was also concerning to discover that New Image Restoration billed me through a subcontractor, Super Steamer Carpet, without prior notification regarding the involvement of subcontractors. Ultimately, I found it necessary to hire multiple contractors to complete the work on the ceiling mold issue. This experience has underscored the importance of inquiring about the entire scope of a project, including a comprehensive written description and a complete estimation of costs, accounting for any deductions.

Pretty responsive as far as generating the quote for a mold and asbestos remediation.read more

We have been displaced from our home due to an accident in the home from January 2025 to april 20…read more2025. The house was condemned. For 7 weeks no workers came once we were allowed inside the home since the HVAC and gas were restored. I had another contractor take a look at house to see if the repairs justified 4 months. Apparently the repairs could be done w an entire crew in a week. We have been told not to contact Steve, the contractor, when we were looking for updates. Instead Steve went on vacation and I have patio furniture in my living room making it unusable. DO NOT EVER USE BELFOR!! THEY MILK EACH JOB FOR CASH AND TAKE AN INORDINATE AMOUNT OF TIME TO DO LITTLE TO NO WORK. next stop BBB

First contacted them mid August when we found out our newly purchased home had bats. We had the…read morebats remediated by a professional company who does such things and called Belfor to deal with the clean-up efforts for the waste and damage left behind by said bats which would be removing the drywall and existing insulation, removal of the guano, and replacement of insulation and drywall. When I first called, the operator was not at all friendly and in the end, begrudgingly agreed to find out if that was something they even handle and told me if they did - I'd be contacted by an estimator, which I was. Ben came out the following week to do an estimate 19 Aug at no time did he indicate they couldn't do it. And we never heard from them again. I followed up on the 23rd of August and again in October to Ben directly and he never had the professionally courtesy to respond in any way - even to say "we don't want the work." Ben/Belfor, what do you think the odds are that we'll ever reach out to your company again for our next project? Spoiler alert - ZERO.

I must say I was stunned at the previous review written about this firm. My experience with…read moreServpro was the exact opposite of what was written in May of 2015, I'm guessing they hired or updated their staff! I came home from vacation to find a pipe burst and my finished basement completely demolished by water. I was angry, frustrated and miserable, I was wallowing in self pity. I called John at Servpro around 6:45 that evening and he assured me he would have a crew out as soon as possible. I expressed to him my concern of mold, I have two young sons and I did not want to risk any possibility of black mold getting in their playroom. He said he understood completely and would make my situation a priority. My next call was from an employee named Hugh, he let me know what time to expect his team and what to be prepared for. He arrived on time, immediately put a large plastic tarp on the floor from the hallway to the front door and both he and his partners put plastic booties over their shoes. They worked hard for about FIVE hours, ultimately leaving my house at 3:00 a.m. (mainly because they had one of the large wet vacs that went out to the van jam) during this process Hugh's partner would routinely ask me about items to see if they were OK to discard or not. One point he had a stack of children's books and told me he didn't think they could be salvaged and that he was sorry, I told him it was OK but he responded saying that sometimes a kid can get attached to something silly like this and to please let him know if they're were any sentimental items to watch out for. The next day a young man named Jason contacted me and reviewed the drying strategy and how billing would work. Again he was incredibly professional and made everything easy to understand. In total they had their equipment in the house for about 5 and a half days and they kept me in the loop daily. At one point the manager of the firm came out to review everything and meet with the claim adjuster. Lastly, the final day Hugh actually decided to remove an additional piece of drywall because he wanted to "error on the side of caution" he did this free of charge and did not bill me for the time. This company made me feel like my needs were important, they treated my house with respect and did an excellent job. They returned phone calls within the hour and constantly updated me on what they were doing. If you ever have the misfortune of having a flood, fire damage, pipe burst your first call should be to Servpro.

Servpro of central Chester county was amazing !!!! We had a huge problem with our powder room…read moretoilet leaking into the basement and caused so much destruction. This happened over the Christmas holiday and when I tell you these guys worked around the clock to get My house back to the way it was , I mean it. Very dependable , very knowledgeable and extremely clean and very very quick. If you have an issue you NEED to call them !!!

Best Waterproofing Company in the tristate area. From the office worker, to the inspectors and the…read moreinstallation crew they do fantastic work and provide a lifetime warranty. If you have a wet basement this is the business to call.

awesome family owned business! Did an excellent job waterproofing my basement has been dry ever…read moresince! I would highly recommend using

Lee does a great timely job. He moved our furniture and everything. spring cleaning made easy.read more

Lee did a great job. Brought our couch back to life. Carpets look great and urine smell is gone.read more

Last July I had to file a homeowners insurance claim with my old insurance company Encompass…read moreinsurance for a pin hole leak in my hot water pipe . It destroyed my finished basement. I thought it was fine but last month I went downstairs and noticed a paint bubble in the paint under a section of drywall in my ceiling down there. After further inspection I noticed that they did not replace the section of encased wood they cut out because of needed mold removal. also they did not re wrap the air duct behind that drywall as required by PA building code. Before my Lawyer files a civil suit in court seeking damages I would like to give them one last chance to fix it at no cost to me . The damage is a result of improper repair by the company the address I have is Mark Steigerwald Claims Service Consultant PO Box 660187 Dallas, TX 75266-0187 518-480-2823 Toll Free 800-588-7400 extension 5184802823 mark.steigerwald@ngic.com I have lost access to use the space because of this improper repair as I am afraid mold will grow now and I am not in the best health condition and if mold does grow from as a direct result of the improper repair my health would drastically worsen. I am adding this bad review here also because Miller restoration is the company that acutally did the repair and they did it inproperly thus the new damage is a direct result of them not doing the work correctly.

The folks at Miller were extremely professional and easy to work with. Phil (the owner) and Steve…read moreF. were very helpful. Steve came out promptly and assessed the damage. Equipment was set up and monitored regularly to mitigate the damage from my hot water heater leak. I will gladly recommend them for your restoration needs.

better options and better service available low class service and non english speaking. better…read moreoptions out there

I had a very favorable experience working with Andrew on my mold restoration of my new home. Our…read morehome inspector noticed fungal mold in our attic and we needed to get it remediated and sealed. Andrew provided a helpful consultation by phone, arrived right on the date and time requested, and worked quickly to resolve the issue. He also gave us some tips for additional enhancements we can do to make sure our attic and home stay dry. I would definitely recommend Andrew for anyone needing home restoration services - he is super professional, responsive, and skilled.

Really pleased with the service andrew provided. We had mold about 3 feet up all around our…read morebasement wall that I wanted properly treated for pet health reasons. He responded super quickly, was very reasonably priced relative to other quotes, and was able to do the work within a week. He even brought our garbage cans up and vacuumed the space he was working in and around.