The young man who came to clean our carpet was kind and professional. It couldn't be cleaned by not…read morehas fault.

Ted from Naturalist came and cleaned the vents in this 100+ old house I live in, and also the…read morecarpets upstairs in the rooms that are "mine". He did an amazing job and a stain on the carpet in my little "living room" (my fault) is gone and seems like it might be for good!! I am really quite pleased. Thanks, Ted and Jackie!!

I was recommended to go to Peninsular Heat for my mini split ductless system…read more I met with Will Johnson and he provided me with excellent service in deciding which system to purchase In addition he provided excellent service regarding fan and ducting I cannot recommend this company more highly than 5 stars !!

Nice people, good service, good value. The serviceman and estimator both went out of their way for…read moreme.

MORE TROUBLE WITH THE UNIT I BOUGHT FROM THEM I have had…read morefurther trouble with my Lennox ductless heating system that I purchased for Knight Heating and they refuse to help and service this unit and they refuse to stand by the heating unit I bought from them. What do you think my review of this company is ..................!!!!!! I know the truth and so do they .............NO SERVICE at all. Be aware of this truthful review.

They do not handle my problem, but were very kind to refer me! Very personable and answered my…read morequestions.

Our house was built in 2005 and we haven't had the ductwork cleaned. We were concerned with the…read morefrequency we were having to change filters in the furnace and it seemed that our seasonal allergies were getting worse. We called our builder and friends at Joe Gates Construction and asked for a recommendation. Judy said call Jerry's. We got on their calendar and we're amazed at how professional everyone was from scheduling to follow up to reminders. And, they arrived on the day scheduled at the time scheduled. While this should not be extraordinary for a service contractor it is. The work was done and they were careful around the furniture and fixtures, they were very thorough. We had them clean the dryer vent too which should reduce drying times and energy costs in addition to reducing the fire hazard of lint buildup! We highly recommend Jerry's and we highly recommend cleaning your ductwork.

They appear to not care to respond to any questions about their service. I received a quick…read moreresponse when I initially inquired. I'm assuming that it was an auto response about the service and the power of the vacuum being able to suck your shirt off. However, when I asked a few follow-up questions about if they use any form of mechanical disruption to loosen the caked on dust, if they check airways with video monitoring, and if they are National Air Duct Cleaners Association certified I've heard absolutely nothing back from them. It has been 2 weeks.

Naturalist responded to my request immediately - offered a very reasonable quote that we happily…read moreagreed to - scheduled us for an appointment 4 business days later - and showed up precisely on time! What more could I ask for? Well, Elijah did the work exceptionally well, was very courteous and professional - and completely removed a stubborn stain that we had tolerated for 10 years. Highly recommend this company.

They came in at a great rate, scheduled quickly, were patient with me around an address mistake as…read morewell as entry problems and recently varnished floor next to the carpets that was giving off fumes. I wish more people had the warm demeanor and patience of Naturalist Carpet Cleaning. And they did a great job!

Very disappointed with this company. I had my vents and furnace cleaned 11/24/11 and while I…read moreassumed they did a good job, and the gentleman were very polite, my question and comments concern the use of the voucher and the extra costs added to my bill. Firstly, my voucher (#3021-3345) stated that I was entitled to 10 vents and 2 intakes to be cleaned. Having counted my vents, I have 14 heating vents in my house with 2 intakes. So by my calculations any number above 10 vents gets an additional charge, in this case 4 extra for $40.00...I was billed $80.00...4 extra vents seemed to have been added. What am I missing here? Secondly, I was told there was drywall dust in my vents. That could very well be as we had some work done recently and even though the vents were covered, I concede that some dust may have gotten in. I was billed $130.00 for an "Eco + Construction" cost. This is unacceptable. I know that Ellice Point Recycle charges 25 cents per kilogram of drywall at their recycling centre. An 8x4 sheet of drywall or gyproc would cost approximately $32.00 to dispose at this depot. 4 sheets would cost around $130.00. It is obvious that your people did not extract this much drywall DUST out of our vents. I feel I was grossly cheated on this cost. Therefore you can appreciate my anger in this respect. My total bill was $433.88 ! After using a voucher to cover much of what I thought would be the bulk of the cost...this far exceeds what I expected to pay. The voucher is not clear that a furnace cleaning is not included but I understand, after the fact, that this voucher was only good for a "Furnace Inspection". Seriously? I did show the two gentleman the voucher and stated I wanted it cleaned, but again it was not clear, nor did they make it clear, that this was going to be extra. So, I paid $180.00 for a cleaning. I'm curious, did this voucher account for anything? I intended to pursue this however, if I am reimbursed the cost of the "Eco" fee (or at least 75% of this fee) and the extra $40.00 for extra vents that they must have miscounted -- total $170.00 returned to me, I would be happy and complain no further. After receiving $65.00 back (admittance of inefficiency?) I decided to say "to hell with this. I'll eat this experiment. The Boss was always away when I called and it seemed they were not prepared to discuss the issue or exercise any integrity. I took this as a life lesson. Oh, and their e-mail address conveniently is invalid! They obviously need to re-word the vouchers and make it clear to potential return customers of exactly what the customer is entitled. It seems that in my case, the purpose of the voucher was defeated by the unusually high cost of this service. In any event, for me, this is a one timer.

We recommend this company 100% Excellent service!! Very…read morefriendly, thorough and efficient. The service reps were professional and paid attention to detail. We will definitely be calling Universal for our next cleaning.