This Servicemaster by First Response was a great company to work with. The team kept me up to date with the progress of my project and they are extremely friendly and professional every time. I would recommend them to anyone who needs their services and I would definitely use them again! read more

This Servicemaster by First Response was a great company to work with. The team kept me up to date with the progress of my project and they are extremely friendly and professional every time. I would recommend them to anyone who needs their services and I would definitely use them again! read more

This review is long overdue! I was overwhelmed and quite honestly at a lost on what to do. My water heater had burst and caused quite a bit of flooding in my home a few months ago. I can't thank Diana and her team enough for helping get my home back together. Their communication and guidance were truly a blessing and got me through this tough time. Their service was quick and impeccable. I can't thank them enough! read more

We experienced a fire in our laundry room upstairs in Feb. It was totaled and we had smoke damage throughout our upstairs, all bedrooms, clothes drapes, carpet etc. we had to seek temporary housing for 3 months. Within in minutes of the fire a Service Master's Representative showed up at our door. We couldn't have done this without the help of Richard Cruz at Service Master's. He stayed with us for at least 6 hours that night clearly walking us through what the process would be. He immediately ordered air filtration machines to help with toxic smoke particles. Their team took care of everything from packing us up (furniture/clothes /cabinets) , cleaning, painting, re-building laundry room, new carpet, insulation replacement, and then at the end moved us back in placing things back where they were. We are completely back in our home now and it's so great to get back to a whole new clean upstairs! We couldn't have managed all this without the help and the wonderful folks at Service Master's. It was a lot to manage at times but the reward is better! Thank you again!!!! read more

We were sent a bill 18 months after ServiceMaster came to our property at the request of our home insurance company. They performed mitigation without a contract signed by us approving it, and are now asking for 963 dollars including almost 300 dollars for an "emergency service call" that we never made, after insurance denied the water damage claim, for setting up dehumidifiers. read more

Servicemaster was a lifesaver when we had smoke damage to our house. We did not know what to do as this was the first time we had to deal with this situation. Diana and her team was professional, knowledgeable, and extremely fast with helping us with cleaning, packing, and coordination to get us back in our home as quickly as possible. Her staff was also very professional and I felt very comfortable with having her team in my home to handle everything. I can't thank them enough and I highly recommend them if you ever have any fire, smoke, flood, or other disaster happen to you. read more

Extremely kind to my home, great customer service, and fast communication with my adjuster. I highly recommend their services, especially if you are short on time. Very responsive and knowledgeable. read more

I had an unfortunate plumbing disaster in my home. Service Master arrived promptly to assist me. The service I received from service master was of the highest quality. Ovie and his team were professional, friendly, hard working and communicated often. Gabi, the first person I spoke to,was professional and always friendly. She kept me up to date on all services. I highly recommend this company. read more

It has now been over 2 years since we did business with Service Master and I now feel I can leave a fair review that is not over shadowed with anger and emotion. This company was hired by our home owners insurance to pack up our home in preparation for new flooring following a flood. Everything went smoothly until we arrived back home 2 weeks later. My entire standing jewelry cabinet had been opened up, and every single piece of my jewelry, including family heirlooms, single stud earrings and numerous necklaces had been dumped into a card board box. It took me months to even get the nerve to try to go through it all. All my necklaces, silver chains were tangled up together my 2 of my diamond stud earrings never found. Most likely fell out the bottom of the box which wasn't secured properly. It was heartbreaking to come home and find that something so important to me had been treated so poorly. All that needed to be done was to secure my jewelry box with plastic wrap as they did with my furniture. Instead, they dumped my precious belongings into a cardboard box as if it they were trash. I would not recommend this company if you want your belongings treated responsibly and with kindness read more

This company has given me such a headache. The actual owner of the company, Diana, comes to my house to review the damages. right away, she started saying a lot of the walls need to go away, that the carpet upstairs needs to get replaced, that all the rooms must be packed upstairs. she was amazing at first but then turned on us when we advised this company that we did not want them to handle the repairs because it was taking much too long to get anything done. Diana came on Feb 7th to look at my house, maybe a week later her crew began to come in. The very first week, one of her employees went into my garage without permission, he did not have authorization to go in there, point being two medicinal containers of cannabis extracts were missing. you know the saying the customer is always right, well Diana got very defensive, even after I send her the video of her employee going into my garage for 5 minutes each times. this was our first red flag. I spoke with Diana's husband, we about the situation and I said I was going to let it go if they punished their employee. next, her head person coming to the house, Javier, was very upset because I called him incompetent. I did not curse or say anything else. but apparently, that really upset Diana and said we were disrespectful when all I said was incompetent, which he was. Javier even said if we didn't like their work to go with someone else, rather than being patient or trying to win the costumer over, his attitude was very arrogant. this was around March 28. our stuff too was not packaged carefully, my kids bed is still not taken apart and there's still carpet under the bed. they did not take out a wall that clear had to water, I have pictures of the initial day when they came in. oh and now Diana wants to sue me for defamation for giving her my review. but the funny thing is that I was being truthful about everything I posted: her workers would show up late, sometimes not even show up unless we called to find out what's going on, would take long breaks, when I would drive by, I would often find them outside. the workers broke my desk chair and said that State Farm would pay for it but why should they do it when they broke it? now let's discuss how they left my home, completely disgusting. the toilets, the workers left it so disgusting, that when I had other Licensed contractors come in, they wanted to throw up when they saw the two toilets. overall, a very horrible company. they were pleased with us as first because the damages are a lot and they were going to get a very good profit off the work. but once we pulled the work from them, the nightmare begun. Now State Farm is claiming they need to do an investigation on the damages. to this day, April 20, my roof has not been repaired and my home is a complete utterly disaster. please I urge people to stay away from this company. it will only cause a headache and more work for you. read more

ServiceMaster Restoration by First Response - Disgusting toilet left by workers - Damage Restoration Near Me - West Sacramento, California

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In Sacramento this is the best water and fire restoration response done by service master. That's right: his name is Mario "Marius" the men that we all need in case of a property disaster. Very friendly and more over they know how to deal with this Covid 19 social distancing procedures. I was amazed by the professional equipment they carry, vans, employees all over to deliver the best job in town, like a real army ready for any operation. read more

Grateful for ServiceMaster out of Sacramento! Diana, Daniel, Ovi, and the entire team provided first class service from start to finish. We had a huge job, at least for us, where multiple rooms had water damage from an attic leak that needed full water mitigation and reconstruction. Their communication was excellent, which I've not come to expect from contractors. They always promptly returned phone calls and texts. They talked us through what to expect, as well as all of our options, putting our mind at ease during what could have been a much more stressful time in our lives. You can't put a price tag on that. After the initial hand off, they dealt directly w/ our AAA insurance provider, and claims person, making this easier on us. And the end result, which was completed on-schedule, was a high quality home repair - you can't even tell any damage ever occurred. My wife and I would like to thank ServiceMaster by First Response and we enthusiastically recommend them to our family and friends. Hire them with confidence. read more

We really appreciated this highly professional team. The Lead was excellent. He explained everything and his work was very thorough to test carefully and he stayed late to make sure our huge leak and water damage was cleaned up, tested; and demo was careful and complete. The whole team was quick but thorough and what we liked the most was their attitudes of EACH one working hard and professionally. They had to pack out our furniture and bookcases. They went above and beyond to care for and carefully protect and keep track of everything. I highly recommend this franchise of Service Master. read more

ServiceMaster Restoration walked me through the whole process. They explained in detail how they were going to restore my home back to pre-damage. Knowledgeable and friendly. The office kept me appraised of when the workers would be at my home. I am happy with the craftsmanship as my home is back to normal. I can now enjoy my beautiful home! read more

We were so happy with the mitigation and reconstruction work we received through ServiceMaster after our home had water damage--they are reliable, communicative, kind, and do excellent work--their entire team are awesome! Hire them with confidence-- read more

Service master cleans my place of work and they doing a pretty shitty job. They don't wipe down anything in my office, they don't wipe down anything in the break room, they barely clean the bathrooms and I don't even know if they are doing the vacuuming. If I could give a no stars review then I would. read more

This was literally the worst experience of my life. If you think things are bad after a home catastrophe, think again. This company did such terrible work, I don't even know where to begin. They were also very misleading about the insurance coverage. They told me that the insurance covers everything, but they waaaay overcharged, like criminally! And then we're so misleading, and I found out that the tens of thousands of dollars actually were taken from my personal property settlement. My belongings were absolutely ruined, and just shoved into hundreds of boxes. Broken, torn, expensive items were missing. Not even organized. Just dumped off the boxes and kept trying sneak in a letter of satisfaction. Which did get unknowingly signed. Once that was signed, then came all of the EXTRA charges and a letter from their attorney demanding payment. Even though my bill had already been paid. This company ruined my life, and I hope you will heed this warning. Also, I received boxes of trash, AND items that didn't even belong to me. Worst experience EVER!!! read more

I don't even know where to begin. This was an amazing experience. Our home flooded due to a blocked pipe and it was in the last week of my recovery from surgery. To say I was stressed and freaked out is a huge understatement. The plumber who came referred Diana and Mario with Service Master Restoration and the minute Diana walked through my door, I knew we were in good hands. She is confident, knowledgeable and took over. She coordinated EVERYTHING, including assessment, working with insurance, managing pack-out, helping us with reliable construction, pack-in and psychological support . She was so capable, I didn't really have to do anything. The damage was extensive and it was a huge project. They ripped up all floors, cut 2ft up every single wall, kitchen cupboards gone and more. All said and done, we were home in 7 weeks, impressive for completely moving out and in plus an extensive remodel throughout. Every detail was handled and while it was a crappy event, it wasn't a hard one because we had so much support. I would recommend them to ANYONE without hesitation. As I've gotten to know them, I see Diana and Mario are extremely hard workers. They love their family and are doing all the can AND an amazing job to build an empire based on hrs work and too-notch customer service. read more

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We recently had ServiceMaster help us with our mold problem. Very professional, knowledgeable, clean and on time. They also helped me deal with all the confusing and sometimes frustrating process of dealing with the insurance company. I can definitely say this was probably the best experience I've had with anything construction. I highly recommend them to everyone, a BIG Thank You to Diana and Mario!! read more

This company knows what their doing - and does it with compassion and efficiency. We had a major water leak in a rental property. Two families were displaced and had to leave their belongings behind when they found alternate housing. Diana and her crew were there immediately. Of course it was worse than we expected. Ended up involving three rooms in each residence. The crew worked with the families to protect their belongings from damage, while still getting things done as quickly as possible. If your dealing with an insurance company - ask for these guys - if you're paying for it on your own you'll be glad that you choose them!! They are a first class operation!! read more