Very hard to get ahold of. Willow was especially nasty when I got her on the phone. We are…read moreessentially homeless due to the negligence of this branch. They refuse to give us their insurance information to put in a claim...they told us to get a subpoena. Why not give us the information and let insurance investigate it? Corporate is no help either, they couldn't care less about what we are going through. Our son was hospitalized because of mold exposure due to improper mitigation of water in our house. Aren't these people supposed to be in the business of helping people? I wouldn't recommend them to our worst enemy or wish the hell we are in on anyone. Attached are just a small amount of the pictures we have. Wet furniture was left behind, walls were NOT probed for moisture. It's a joke that these people call themselves professionals. ***In response to Steven's claims*** To start this response, I want to put out there that I do not relish having this conversation in this forum. Nobody wins arguing over the internet. That being said, I did want to set the record straight after your response. This is frustrating as I provided you with this information both verbally AND in writing, and yet several points STILL need to be clarified. 1. You were indeed called to our home on Saturday, August 18th, 2018. As per your paperwork, you then removed your equipment 3 days later on August 21st, 2018. The dated photographs performed by industry professionals show water saturation both on August 21st, 2018 and August 24th, 2018. I do not consider that to be a completed job. According to multiple other people in the SERVPRO family, the proper procedure is to obtain a signed waiver if you are instructed to cease work and remove equipment before you deem the mitigation to have been completed. As per our conversations, you did not obtain a signed waiver and you felt the job was complete. 2. We have 2 separate issues with mold in our house. One is improperly placed siding. This left a small section of the sill plate at one corner of the house exposed and thus allowing a small amount of water penetration. This has accounted for a small fraction of the mold problem in our home. The other source of the mold in our home (and by far the larger of the two factors) was the intrusion and poor mitigation of water in 2018. The small area of mold caused by the exposed sill plate cannot and does not explain the large amounts of mold throughout two floors of our home. 3. Your recollection of our conversations is incomplete. I relayed that multiple experts in your field said the water mitigation was incomplete and likely directly contributing to the mold issue. You told me that they were wrong, that you couldn't just go around opening walls and ripping up floors- that if you did, you "would no longer be SERVPRO, you would be StevenPRO." Yes, I was and still am dissatisfied with the mitigation and repair work performed by the contractor, I am also dissatisfied with the water mitigation efforts performed by your company. 4. You did not provide any data the Farm Family insurance adjuster requested. He explicitly requested your insurance carrier information so that they could start communicating about this claim and discussing where the fault lies. You also declined to provide us with that information, stating that we would have to "subpoena it out of you." 5. The claim has not yet been denied. The company is in fact sending a professional engineer to our home this week to evaluate our home and will report to Farm Family insurance. Therefore, your portrayal of us being denied and then pursuing you is not even possible. You really should get your facts straight before you begin accusing people of actions they did not commit. In conclusion, I appreciate your well wishes for my family. It is hard for me to believe them as we have been left homeless by this situation (one cannot live safely in high levels of Stachyboctris, Aspergillus/Penicillium, and others) and all that we asked of you was to provide us your insurance information so that we could have them investigate the matter along with Farm Family insurance. I can see how this matter is incomprehensible to you. Perhaps if you take the time to fully read this information along with the other information I provided, then you will have the correct facts and possibly start to comprehend the situation. As for the at fault party, a higher authority will evaluate this matter and determine the levels of fault of all involved.

Just a quick update to anyone reading these reviews- my lawyers contacted this franchise which…read moreFINALLY resulted in a claim process starting with their insurance company. Did it really have to come to this?! Thanks so much for "wishing the best for my family." I truly hope that by the end of this process you are not allowed to ruin other people's lives the way you did here.

they were hired to boardup a home and do dry out services. The bill they sent to insurance company…read moreand what the insurance company paid are extremely off and now they threaten to lien home for the difference. Beware of them they pull up in fancy trucks and equipment at the end of the day your stuck paying them the differance to remove the lien off your home Because your insurance company only allows a certain amount and they over bill we know from experience. Beware

I hired this company for emergency fire damage restoration and would urge anyone considering them…read moreto get a detailed, written quote first -- they would not provide one upfront. Response times were a serious problem throughout: it took many hours to secure the property after the fire and several days to send someone for the damage evaluation. Every subsequent step moved at the same, painfully slow pace. When they did secure the property, they used a different code/method than what they'd told us, and changed it without notifying us -- leaving us in the dark about how our own property was protected. The billing was the most troubling part. We were never given an upfront quote, and they did not disclose that they would be charging $35/hour per man for unskilled labor. For four men on site one day, that math comes out to roughly $1,100. The invoice we received was $5,000. I followed up directly with the company about these issues numerous times before posting this review. Their response was to call my concerns "uneducated" rather than address the pricing discrepancy or the unauthorized change to how our property was secured. If you're dealing with fire or water damage: get competing quotes in writing, and go with someone else.

On time, excellent work, on budget. Fantastic experience. Alexis our rep made the whole thing…read moresimple and efficient.

if I could give them a zero I would. Four years ago, All Island Restoration worked on our whole…read moredownstairs of our home after a flood we had in the kitchen. we needed our floor replaced because the water warped our pergo floor. When it was time to pick our flooring, my husband and I went looking for a floor in our given price range. We went to Home Depot and Floor and Decor and picked out flooring that we liked. Alexis kept telling us that she had a place for us to pick out flooring and kept avoiding talking about flooring we like from other companies. Since we were into the project for approximately 8 months already due to COVID, we decided to go with her contact. We wound up picking a floor with their contact, but we're concerned about how thin the flooring was since it was going over tile that was under our original pergo We were told not to worry about it and that they would make sure that everything was done right. About a month after install, the floor started buckling. We callEd All Island to ask Jay, the owner to come take a look at the floor. He said it would cost us $7,000 to redo the floor. We explained that we had reservations about putting this thin floor in, given our circumstances and that Alexis assured us that it would be fine and they'd take care of it. Jay told us flat out that he would replace it for another $7,000. Since then the floor has been separating in many places and even sticking up. We cut our feet on it and my husband had to tape it down. Since we only looked at samples and don't know the company they got this floor from, we have no warranty on it and have to redo the entire floor ( in four rooms of my home) costing us $9,000 more only four years later. The reason we waited these few years was because we knew it was going to cost a lot to redo this floor. Now we are in the process of getting it done right at a big cost. Home Depot professions said they don't even sell less than 8mm thick flooring, but All Island installed 5mm even after our concerns. I have many pictures of this disaster. When Jay visited us, he went around our kitchen kicking the planks to close up multiple gaps. The flooring was a big part of this disaster, but there is way more that happened with the crew that was working on our project. Paint splatter on our brand new windows and screens, holes left in corners of the room, kitchen cabinet handles screwed in crooked, grout started falling out of the backsplash tiles, and I could go on. Wish they would have done right by us.

Called them for a no heat situation before hours. They responded with a call back within the hour…read moreand came to my house within the hour. My furnace is older and the parts are discontinued. Nick searched, found the part locally, ran out and got us going. Many thanks!

In the middle of a heat wave, our AC went down. It turned out our air handler motor failed, and…read morethey diagnosed and repaired it within one day of us calling them. We got the bill, and it was less than expected. They are our go to HVAC guys.

Chris did my central air 11 years ago. I needed a new furnace so I called him for an estimate. His…read moreguys came in did quick install and friendly removed old equipment including an old cast iron oil fired water heater and left the place spotless. highly recommended

amazing co with amazing customer service!!! nobody better -…read morehighly recommend Cunningham Duct

As a new homeowner, I needed repairs, and the owner took the time to come by and walk me through…read moreeverything

These guys saved me a lot of money a few months ago with their expertise. I forgot to give you guys…read morea shout out. I highly recommend this company. They're very nice , knowledgeable and honest hint hint lol thank you guys

Great people to work with and quality work. They make dealing with them very easy. And our full…read moreservice contractors.

They were good but their plumber stole my gold and jewelries…read more If they care about their reputation, they need to background check their employees . Now my home insurance do not renew my policy. because of them.

Great workets loved my new floor!!! It was beautiful,Thank you so much for doing suvh a great job!!read more

True Restoration was with us from start to finish. They helped us contact our insurance carrier…read more. Explain everything that needed to be done to repair our garaged. The men are professional, courteous and very knowledgeable. Our garage was spotless when they were done. I would call them again if needed.