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    SERVPRO of Lacey

    1.0 (4 reviews)
    Open Open 24 hours

    Services - SERVPRO of Lacey

    Air duct cleaning

    Biohazard cleanup

    Carpet cleaning

    3 More Services

    Damage restoration

    Rug cleaning

    Upholstery cleaning

    SERVPRO of Lacey Photos

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    2 years ago

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    Capitol Duct Cleaning

    Capitol Duct Cleaning

    4.9
    (29 reviews)

    What a great experience! Started with the initial phone call, so nice! Everything was explained…read moreclearly and had follow up texts and emails and personal call the day of service. My dryer vent was cleaned in less than 20 minutes. Both technicians were great, Dausaun and Quentin, thank you for your great service and kindness. Much appreciated and will look to refer you guys in the future!!

    I used Capitol Duct Cleaning for a dryer vent cleaning in April 2025. This year the dryer started…read morehaving problems again. About 14 months after the initial cleaning, an appliance repair company discovered a brush was lodged in the dryer duct. When I called Capitol to address the stuck brush, they denied responsibility for it. They gave excuses for why their air-hose method had not removed it, and were unwilling to do anything about it except charge me for another cleaning. Regardless of whether they left the brush there, it's clear their service did not remove it. In my view, a professional cleaning should have included removing any obstructions like this. It's pathetic that the appliance repair company discovered the probelm that the duct cleaning professionals had missed. I reluctantly made an appointment for another cleaning. The office representative said a manager would call me to discuss the situation. The manager never called. I waited for the technician, who never arrived. When I called to follow up, the office girl told me that she had canceled the appointment, which she did without notifying me. I made another appointment, again agreeing to pay for another cleaning. I sent them a photo of the brush stuck in the vent under the porch, along with details about the tight access (roughly 10 feet in with no crawlspace), and ask them to confirm that they could remove the brush at the agreed price. They did not reply to my email. When I called, the girl in the office assured me that she had seen the email and the photo, and that they could remove the brush for the quoted price. Great, but would it have killed them to acknowledge the email? After waiting two weeks for the appointment, the technicians arrived today--90 minutes early, when I was not ready for them. They had no idea they were there to remove a stuck brush. After wasting about 15 minutes of my time while I was supposed to be working, they determined they could not remove the brush. I told them I would be going with another company and asked them to leave. From start to finish, this company didn't do a single thing they said they were going to do. I don't intend to deal with them again.

    Capital Heating, Cooling, Plumbing & Electric

    Capital Heating, Cooling, Plumbing & Electric

    3.5
    (67 reviews)

    My heater stopped working and after searching YouTube and phoning a friend I isolated the problem…read morewith my furnace. I needed a new igniter which was unavailable at most hardware stores I searched and the needed part wouldn't be available for delivery for 7-10 days. Capitol did not have the part on hand nor were they a vendor, but their customer service relayed me to a local supplier, Ferguson that might have my replacement parts. I was fortunate that my house was only 60F inside but my pets were cold, and they couldn't just put on a sweater all day. I greatly appreciated the service I received for no gain that allowed me to make my home a warm place again. Thank You!

    Your company recently inspected the HVAC system in my rental. These are photos from before and…read moreafter their visit. Their technicians (Dale and apprentice) colluded with the landlord of the home to provide a report saying that there was no HVAC cleaning necessary, and no safety hazards in the home. I have Mast Cell Activation Syndrome and have been very ill in this home. I provided the company with my doctor's accommodation letters that I also provided my landlords, stating that I must have the dust removed from the home in order to reside in the home safely. And because the homeowner is their client, this company created a false report and refused to hear pr address legitimate safety concerns. Highly unethical company. Clearly just in it for the money. Avoid at all costs!

    Envirosmart Solution

    Envirosmart Solution

    4.2
    (255 reviews)

    We had insulation in the Attic replaced with new insulation in the crawl space our air ducts…read morecleaned. Aaron came and gave us an estimate after a throw check of our attic and crawl space. Aaron's attention to detail and explaining the whole process was incredible. The crew led by Luis was very professional and kept me aware of each step in the process. Eli in the front office was very helpful when we had to change a date. He was also very helpful and arranged payment through our bank. I will definitely use Environmental Solution again

    Update: I was billed twice, so you'll want to double check your statement. I paid by check--to…read moreavoid the unexpected fees using my debit card. In related news, I later found out that asking adding a surcharge for debit transactions is actually illegal per U.S. Federal law. Good to know. (https://usa.visa.com/dam/VCOM/download/merchants/surcharging-faq-by-merchants.pdf) You might bring this up when they attempt to do charge you for a debit card, which my agent did. They can charge up to 3% for credit cards. Nevertheless, the good folks are the office were very nice about reversing the double-charge. I am waiting to see when it comes through. Pro's - Basic work seemed to be done well and at a price that was competitive with others I contacted at least for the basic service. - Communication was prompt. - After some re-scheduling on their part, the team did the work swiftly and efficiently. - Most of the terms were clear in advance, using Yelp Projects. Con's - This is a fairly shiesty corner of the home maintenance world. Many providers seem to give you a low-ball estimate to get in the door and then upsell significantly. - Envirosmart is not an exception. - The initial quote was $200. This included scoping the ducts and doing the negative pressure clean-out. - Onsite, they then upsold me to $670 for a more thorough brushing of the vents, sanitation, and some other ancillary services. - They were only modestly well-organized. They called the day-of to reschedule because of a conflict with internal training. They also confirmed a different time than I had originally scheduled. It was the difference of a 9 to 11am original window and a 2:30-3pm arrival. - The Yelp Project communication could have been clearer. They did not specify whether they were calling to quote me or coming to do the service! Amid all this and with some clarification and flexibility on our part, we worked it out. I would have appreciated either a discount or additional service for the delay. None was proffered. I did not go ahead with the upsell as I had already gotten quotes for less from other providers with somewhat more transparent pricing. I think the work they did appeared fine. See attached pics. Your guess is as good as mine which are before and which are after! They did not specify when they sent them to me and email took off the timestamp. I'm hoping the cleaner ones. I probably will try another service when I do this again and with a higher rated provider. All in all, though, I had low expectations and those low expectations were met.

    Black Hills

    Black Hills

    2.4
    (127 reviews)

    My experience with Black Hills, Inc. was exceptional from beginning to end…read more It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an excellent job coordinating and scheduling the installation team. One aspect of their communication that particularly stood out was the consistent updates provided through both text and email, including photographs of the technicians and notifications regarding their arrival times. This level of professionalism and customer service was truly impressive. Brian and his assistant arrived promptly, conducted themselves courteously, and completed the split unit installation efficiently and professionally. Joshua, the electrician, and his assistant then completed the electrical work seamlessly. Overall, this team of professionals provided us with an outstanding temperature control system that we will greatly enjoy in our sunroom. To further demonstrate their appreciation for their customers, they even sent us a thoughtful gift afterward. We highly recommend them.

    We had the pleasure of working with Bobby-Joe Alvord & his apprentice. They were professional,…read morepersonable & all-around great guys. I was impressed with Bobby as he patiently explained how things had to happen to his apprentice & to the handyman our landlord had on hand. He's an excellent teacher. The work was done in a timely manner & done well. I would highly recommend Black Hills.

    SERVPRO of Lacey - damagerestoration - Updated July 2026

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