DO NOT USE THIS COMPANY
"Like it happened but worse" is a fitting slogan
Wish I could say something good about their services but I can't and unfortunately zero stars or negative stars is not an option. They are actively scamming people without any care or concealment of that fact. Our home caught fire on Mother's Day and life has been hell ever since. It was made very clear in every single call we have made to them that nothing is to be done without OUR approval due to the fact that only we know the value of the items and if communication was present there would be no hiccups in the process.
1. They cleaned two boards of a captains bed that was non salvageable, why should we pay for needless unapproved services? Nonsense!
2. They threw away a completely salvageable rolling countertop stating that the vignette effect on the wood top was burns. I have a hard time believing that it was actually thrown away. The shady ways that they act leads me to believe that it was taken home by one of them.
3. They took all of our shoes for cleaning and when received there were many pairs incomplete. How do you explain that? If one shoe is non salvageable you throw away both. So that also means we were charged for more needless services. What else would we expect from them.
4. They took full laundry baskets for cleaning and when received we are missing clothing that was 100% salvageable and they didn't document any of the clothes! My wife is missing her favorite shirt that states 'Hell Yeah Mother'. It's a discontinued shirt for Mother's Day from our favorite YouTuber. Can't convince me that it wasn't stolen, the rest of the undocumented missing items are easily replaceable.
5. They failed to clean or damaged an astounding amount of items and still packaged them with a restored sticker on the packaging! Our fishing poles were still coated in soot, not even wiped down until I brought it to their attention. ALL of our kitchenware still had smoke residue on them and they packaged them in a way that we had broken items to unbox. My daughters clothes came out stained with blue spots and some items destroyed from the dryer since they disregarded all washing instructions. We put everything in a large box to show them their mistakes and state that they are not to clean these items because they will not be receiving another penny of our money. Their response is that this will not affect the bill. Not a single care about charging us for services that were not performed.
6. They never sent us a quote to approve or deny for the cleaning of our tv's. The cleaning cost double what the tv's cost us brand new!!! We signed the disposal waver so they can go where they should have gone in the first place. We will not be paying that amount under any circumstance, that service was not approved by us.
7. They still have the audacity to hound us like thugs over the small remaining balance. WE ALREADY PAID YOU $15,000 TO SCREW MY FAMILY OVER! every non criminal company has to eat a little bit of the bill from time to time, even I had to when I ran my own business.
Our lawyer will be in touch. read more