Can't say enough about the positive experience at BMW of Farmington Hills! Big shout out to…read moreShannon, she is bright light in the car business! Totally customer-focused and really engaging! The dealership provides the customer with the time and space to find the perfect vehicle for them! We test drove vehicles and fell in love with more than one. If you are in the market for a beautiful, sharp and stylish BMW, check out this dealership! Super pleasant!

People are nice there but I talked to at least 3 to get me where I was going and then when I got to…read morethe service advisor's (Mike) desk I was asked to get up out of my seat as soon as I met him because he was working with another guest. I scheduled my appointment online, and was on time and even a little early, a drop off for an oil change and after 3 and a half hours of waiting and no oil change I asked for my car and left. I have an older BMW and it was just an oil change so I felt like they just put me on the back burner and made me feel unimportant. I've been to BMW dealerships in Grand Rapids and Traverse City and never had a problem and always had great customer service. Will not return and I have already found other places that seem glad to have my business.

Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

Great place, reasonable prices, and seem to be honest the past few times we've used them for a…read morevariety of services. We will be back!

Very honest, reputable shop. I've been going here for years and have always been charged a fair…read moreprice and treated well by the staff. I'm rather skeptical of the negative reviews, since their experience was so different from mine. I wholeheartedly recommend this business!

I have been their customer for over 20 years. Marv (and son Shawn) are incredibly honest and…read moretrustworthy. Recently I drove over and dragged a piece of sheet metal on I-94. I had them look underneath the car to look for damage. They saw some scrapes, but said it narrowly missed the fuel line and brake line, and that the inside surfaces of the tires were fine. They could have easily billed me for all sorts of expensive repairs, but didn't. I left the area for several years. When I knew I was coming back, I just logged repairs that other mechanics suggested. When I got back to Ann Arbor, I gave Marv the list, and asked for his opinion. He looked the car over thoroughly, explained why several of the "repairs" were not necessary, and did the ones that needed doing. From being a low-income grad student in the '80's to today, I have never had a mechanic anywhere I've lived (Cleveland, Salt Lake City, Buffalo, ...) who I have trusted as much. Marv is one of a kind. The only draw back - this is a small operation. If he's out for lunch or a doctor's appointment, there is no back up. So if he doesn't answer the phone, be patient. He'll get back to you.

I've been a long time customer with imperial auto as well as everyone in my family. But after today…read moreI will no longer be working with them. I sent my car in complaining about a really loud grinding when I brake, figured my brakes needed replacing. I also asked them to change a burnt out bulb in my rear light. Got a call to come pick up the car and they said my brakes looked great and the noise was probably coming from excessive rain..... and that when they looked at the car the light wasn't burnt out on my brake, that they "stuck their finger in there and wiggled it around to make sure it" I don't even know but the light was still out when I picked up. Took it somewhere else for a second opinion because no ones brakes are okay when they sound this way. My brakes were frozen and warped in the rear and they even sent a picture along. Absolutely unacceptable service. I called and left a message, didn't hear anything back so took my business elsewhere. I'm adding the voicemail from them saying my brakes look great. Unbelievable.

I dropped my car off on December 2nd for recall repairs and to diagnose an airbag light issue. They…read moreagreed to assess the vehicle and provide an estimate. However, when I inquired about the cost, they stated that the necessary part was covered under the recall/ warranty. I had to initiate follow-up contact to inquire about my vehicle's status, as they failed to provide updates or an estimate. The service center held my car for a week, and upon pickup, I was presented with a total bill of $1,750 without prior authorization or a detailed estimate. My service advisor was Josh LaPointe and he was very rude and disrespectful.

Didn't take too long, service was good and everyone was kind but they also charged me 60$ for a…read morenew air filter which is extortionate and they also dented my door. Not worth fussing over and this might be my own personal experience with them but next time I'd go to another Kia dealer

An hour and a half and counting for an oil change and tire rotation!! Everytime I come here it's…read morelike this. I would NOT come here except for the warranty.

Had the most amazing experience with Geoff one and Samantha we purchased a Seltos for My Daughter…read moreand Telluride for myself!! I have purchased lots of new vehicles before, but this was definitely hands-down the best experience I have had from beginning to end highly recommend. All of the staff was so great!

Top rated mechanics I work at a dealership and I still use them. Very honest you won't be…read moredisappointed

I've been bringing my cars here for a few years now and have never been disappointed. Philip always…read moreexplains exactly what's wrong with the vehicle and breaks it down in a way that's easy to understand--even for someone like me with limited car knowledge. Thank you, Philip, for the clear communication and great service!

I am new to the Brighton area and stopped in to Brighton auto repair to ask for help changing the…read morelicense plate on my car today. The screws were stripped/stuck and I didn't have the tools at home to fix the issue. Matt was extremely kind and helped with the quick job! Thank you Matt for your help! Would definitely recommend Brighton Auto Repair!

I had to have an alignment after getting new tires went to them. They did a nice job as I peeked…read morethrough the window I saw them working very hard on one side of my car. I waited and actually was not bad at all - maybe an hour. I would go to them again .