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    Seven Builders

    5.0 (1 review)
    Closed 7:00 am - 3:00 pm

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    5 months ago

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    COIT Cleaning and Restoration

    COIT Cleaning and Restoration

    (19 reviews)

    Awful communication. Dropped couch cushions off to be cleaned and they said 1-2 weeks. About two…read moreweek later got a call saying someone was on their way to come clean the cushions at our house that we had already dropped off with them. It then took another two weeks for them to finally give them back. When we received the cushions back they were dropped off on our porch with no warning. Best part is they now smell like second hand smoke. 0/10 experience.

    I would give this a 5 star review if their scheduling and call team got their act together…read more COIT was quick to respond to my inquiry about carpet cleaning and set up an appointment to get a tech out to provide a quote for carpet cleaning at our house. The tech was prompt, courteous, and provided a good quote. We decided to go ahead and booked the cleaning appointment over the phone a few hours after the visit. I was told we were on the books, and would get a call the day before to nail down a specific time. Unfortunately, it took 4 phone calls to get ahold of someone. On the first call, Monique hung up on me. On the second call, she told me I should receive a call, text, and email from dispatch between the hours of 4pm and 5pm. This call took place at 4:45. I was never contacted by dispatch. I called again after 5 and got another worker who said she would take my information and have them call me in the morning. The morning of the cleaning, I called again since I hadn't heard anything still. I spoke with Monique again, who said she would reach out to the tech and management to call me, but that my appointment was on the books for that morning. About half an hour later, I got a call from management, who told me that they had me on the books for a different day. I told her that was unacceptable, as it was not the day we originally agreed on, and I had taken off work to be able to be home for this appointment. I told her also that Monique had told me I was on the books for that morning. The manager told me that Monique was not able to see any of that information, yet Monique was able to look at my appointment and address...I'm not sure which one was lying to me, but I don't appreciate being lied to by a business. The manager I spoke said she would check with the tech to see if he could squeeze me in today, and made it seem like she was doing me a favor. Eventually, I got a call from the tech that he would be coming in 30 minutes. The tech was prompt, courteous, and did a thorough job. I asked about the appointment time mix up and if they were really busy trying to squeeze me in, and he said my appointment was the only one he had today. The work done and cost of service are worthy of 5 stars, but I have to knock down the rating due to the poor communication, poor customer service, poor scheduling, and dishonesty about the appointment time.

    Nashville Water Damage Flood Repair

    Nashville Water Damage Flood Repair

    (4 reviews)

    Emergency restoration services were needed this last week right before I got home for Thanksgiving…read moreI came home to almost 2 feet of water! Plus, I had my entire family coming over for from Memphis for turkey. It was quite the emergency and I had no idea what to do, luckily the company Nashville water damage flood repair came right out that day the same day and began their water extraction Clean Up Services and talkinh to my home warranty company and got everything squared away with all of the insurance stuff it took a couple days but they were able to get the house back in order which was such a relief because I was really sweating having family coming into town and not being able to feed them or needing to stay at the hotel or something. But problem avoided, this company's hard work and desire to help me when I really let them know how much it would make a difference and it really made a difference for me during the holidays to be close to my family and have the whole thing go off without a hitch. Thanks again and I really wish you guys the best and will recommend anyone who needs damage restoration services should give this company a call they will give you five star service like they did to me.

    Can't say enough good things! Very professional company, and you can tell they have your best…read moreinterest at heart. They take care of everything. My basement flooded and I didn't even know where to begin with getting it fixed. I contacted Nashville Water Damage Flood Repair, and they took care of everything. Preston, the business owner, came out and made me feel totally confident in his expertise. He was always available to speak with me, he was on time, and completely professional. I didn't have to worry about a thing. I can't thank you guys enough!

    Seven Builders - contractors - Updated May 2026

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