This was my second experience with Sew Easy. The first time I had no issues or complaints whatsoever. Not so this time. While returned in working order, it was presented in a plastic bag. Strange, right? When I removed the machine it was covered in a thick oily film. They had to put it in a plastic bag because they had "cleaned it with sewing machine oil to make it look pretty". Totally useless at that point. I was so angry I didn't dare write a review then. I tried to clean it off with Sparkle glass cleaner and a razor blade which took 2+ hours. THEN I did some online research. They had used so much oil that it had started to lift what is called the clearcoat. read more

JL at Sew Easy has been exceptional. His expertise is always more than what I could ask for. Pricing on goods sold here is super reasonable and the quality is excellent. They'll have my business as long as I live in KC! read more

I found Sew Easy on Google maps and they were close by so decided to try them for trouble with my Brother Sewing machine tension. The owner was very friendly and indicated it was likely the thread I was using. He sewed a small strip with my machine using the same thread and then changed to a better brand of thread and I could clearly see a difference. I purchased new thread from him (he stated the other would be fine for hand sewing). He charged only for the thread and not the time he took to demonstrate. I was very impressed with his service and will go there if I have any sewing needs. I highly recommend trying his shop. read more

I have been doing business with Sew Easy for 14+ years. Friendly and very attentive to needs. I really enjoy going there and never go anywhere else Because I know I can trust them. read more

Thank you guys for the great service. I am the 3rd owner of my machine and I took it in to make sure that it was in good working order and to give it a good tuneup. The quote that I got before they did the work was accurate and fair. And my machine is now working great. read more

They tuned up my 17 year old sewing machine and fixed some parts that weren't operating and now I have a machine that's just like new. They do an excellent job at a reasonable price. I highly recommend them. read more

I am one happy customer. My almost 30 year old Husqvarna Viking 1+ locked up. I took it to 2 different sewing shops for service. Both repair shops informed me that it could not be fixed. I was on my way to retrieve my machine from the 2nd shop. I stopped into Sew Easy Sewing Center to look at possibly buying a new embroidery machine. I causally mentioned that my Viking machine was locked up and deemed unrepairable. The gentleman I was talking too said he would like to check it out and there would be no charge to look at it. I think he was looking forward to the challenge. I dropped off my machine. He called me after looking at it. Told me it could be repaired. I gave him the go ahead. Two hours later he called me to say it was ready. read more

I had not used my electronic sewing machine for over 10 years and it was gummed up and inoperable. Sew Easy repaired my machine at a very reasonable price and I'm back to sewing again. FYI, they also sharpen shears and pinking shears. I have expensive Gingher shears that had not been sharpened for over 10 years and were rusty in spots. Ron sharpened and balanced them for me, again at a reasonable price. PLEASE do not take your shears to a hardware store where they are likely to get ruined. read more

This morning I needed urgent sewing machine repair. I checked with three other sewing centers first. They are all good companies with qualified, professional staff but I ended up going to Sew Easy because they could address my need sooner. It turned out that they provided exactly what I needed when I needed it and at an incomparable price. Sew Easy went way above and beyond. I would drive out of my way to do business with them in the future. read more

I inherited a sewing machine a few years ago and have been trying to get it repaired forever most places would not even look at it telling me that it was not worth fixing but this place was more than happy to fix it. I brought my machine to the store; an employee helped me carry it in, for a free estimate. I had the 10 point inspection done and had them address an issue that I was having with the bobbin tension. She pointed out that it might be the way I was threading it but that was not the issue, and it was fixed within a week. The estimate was also spot on. I was happy with the work done on my machine and all the employees were very helpful. The store has new and used machines available and they offer classes. read more

Rudest people on the phone....and you go in there and they stare at you as if you're going to steal something. I called to find out if they had classes available to give me some tips on how to use an old machine. The mean lady replied, "You know, we do that but only for people who have made a choice to support their local business." WTH? Extremely rude, rude, rude! Where did these folks get their training in manners? Un-called for behavior. read more

Buyer beware. I did not read the fine print and could not return a serger after only 6 days. A piece broke on it that was cleverly hidden before I bought. I was also made to feel like an imbecile by condescending employees. read more

I highly recommend this business. My Singer sewing machine needed repair. I called and explained the problem. I was told it was an easy fix and I could bring it in and wait while they repaired it. They were true to their word. Gave me some good tips for best practices and sent me on my way. They were friendly and professional. I have sewn for over 30 years and know when I have gotten good service! read more

I have too tell you I have been in the shop a few different times in the last 2 years as the person I had has passed on. The first time in I went with 2 machines that were not working right and just bought a new one ( not from this shop) he got both those machines working, so I could put away in case my new one needs to go to the shop. He did not charge me he said it was a burr on one and go figure the other one was just fine but old. So I bought some threads. Now 1 1/2 years later my new machine is squeaking so im sure it needs professional cleaning so I take it in , gonna be 10 days, I dig out a spare and use it, now im gonna quilt with my mid arm broke a needle change it , I can't get it to sew, took it to his store he says I don't work on these anymore but let me see. He tips it side ways and says your needle is in wrong ( no charge) I go home with it and my other machine that he has cleaned for $120.00. Today I'm trying to sew with my new machine and it keeps breaking the thread. It's Monday he's open I take it in he tryed it out and says burr on the plate he files it off and sends me on my way no charge again. I feel like I'm taking advantage of him. Needless to say all my machines go into him , when im ready for another machine I will be buying from him. Thank you so much read more

I purchased a high-end 20-year old serger from an estate sale, and found that the mechanicals were seized up when I got it home. The repair person took a look at it, said he thought it just needed a soaking/cleaning and adjustment/timing. I asked if they thought it was worth servicing, and they asked about my uses and what accessories came with it before offering an answer that they thought it was well worth servicing rather than getting a newer lower-end model. I dropped it off for service, and had it back 2 days later, all for less than I expected. Both employees I talked to were friendly and considered my questions and situation before offering solutions, and didn't try to sell me more than I needed. Very happy with the outcome of my experience, and I'll be visiting them for future needs. UPDATE: The serger is working amazingly well, smooth and perfectly adjusted, and flies through projects. read more

I bought a embroidery machine from this store, it was brand new and when I got home I of course tried it out and it just wasn't twitching right. I brought it back two days later to have them look at it and they agreed that something was not right and they needed to have it fixed. They didn't have another one of the machines in stock and suggested I either wait for this machine to be fixed or choose a used one of another brand that they had there. I did not want a used one and I didn't want the broken one. I wanted a brand new machine. The owner an older man threw an absolute fit and started to yell at me. It was so unprofessional. He refused to give me a refund.. I left and filed with the credit card company that I was disputing the charge. I got a call the next day from him that I could now have a refund because the part to fix the machine would be a while before they could get it and fix it. I now had to lose time at work to go back and drive all the way from Liberty to get my refund. I get a call a few weeks later that the machine is fixed and we could come repurchase it.. this is after telling them multiple times we didn't want that machine and wanted a new one. The were extremely dismissive of what I wanted as the customer. Needless to say we went elsewhere to spend our money. I do not recommend using this place unfortunately. read more

I've been bring my machines here to get serviced for years and as long as I don't have to talk to them they are fine. But god forbid I have a question. They are the rudest least helpful people I've ever encountered. I'll be going somewhere else with my business henceforth. read more

I don't understand the negative reviews. I took a vintage machine for repair and had many questions about my machine and different items in the store. They were very helpful and friendly and my repair was done in less then a week. read more

This is the absolute worst place to buy a sewing machine. After 6 months of payments, they still did not have the decency, respect nor integrity to tell me my sewing machine was broken when i finished paying it off and picked it up. read more

Took in my machine to have a new drive belt put in. I found the people to be friendly. Not only did they fix my machine for 45% less than a quote I received from another repair place (just down the street), it was ready the next morning at 11:00! My machine runs so smoothly now. I highly recommend Sew Easy for your machine service. read more

I have recently taken up sewing with a simple beginner machine that I was given. The bobbin kept getting jammed so I wanted to just ask the experts in Sew Easy what I should try before paying $80 to have it overhauled. The employee wouldn't even speak to me. I came home and googled all the possibilities. Finally, I changed the bobbin and thread and the machine is fine. I will not go back to Sew Easy when my machine is ready for an overhaul. Thank you elderly lady for not being willing to give me a bit of human kindness and advice. Business loses its edge when its only about $. read more

I had been in this store before and was baffled by how rude the lady was. When it came time to get my serger serviced I took it in. $80.00 bucks later it was supposed to work. I pulled it out to use it and it did not work I called them and they were rude again. Ultimately I took it somewhere else and the new service man showed me it had not been properly repaired. A needle was hitting the looper. You could immediately hear it. After seeing the problem, there was simply no excuse for the shoddy work. Won't be going back there. read more

My machine had a thread-ball that dislodged the bobbin casing. The gentleman helped me carry it in, put it back together properly, and adjusted the tension AND the automatic needle threader that hadn't worked for years. Incredible, friendly service. Do I recommend this place? Absolutely. I looked for a place close to where I live, but I'd drive a long way to use them if I had to. read more