I went in with my kids to let them pick out a dresser. We also just moved to the area so we are…read morebrowsing for a house full of new furniture. I told the worker we were just looking and wanted to browse. I guess that's not allowed here. We got the grand tour from the salesman with a memorized high pressure question and answer session. It was so scripted that when I asked a question, my question was never answered but instead he just went back to his sales pitch. It got so comical my kids started laughing which made me start laughing. Then the salesman got offended that we were laughing. I couldn't escape from this place quick enough! Definately an experience we will never forget.

Desperately in need of new dryer, I placed an on-line order, paying with PayPal. I received several…read moreemails along with the final one confirming the order and approval for for pick up. The very next day my nephew drove the substantial drive (1hr 15 min round trip, excluding in house time) only to be told there was NO RECORD of the order & he was not the only one this happened to! In checking with PayPal we confirmed the completion of the transaction. Same day subsequent phone call to AM Freight Customer Service garnered us NOTHING as we were told nobody was there that day that could verify the transaction completion with PayPal. In the end we were told we had to wait until Mon, a work day, to take it further! This is Mon and I have been told my order "DID NOT BRIDGE OVER TO THE PICK UP LOCATION, SO IT WAS CANCELED & I MUST REORDER!" Consider my story when you place an on-line order with this company!

Ferguson is always my first choice as a contractor. Laura F., Mike R. and Ashley O. in Lee's…read moreSummit, MO are some of the most knowledgeable in the business. If you need some help, that's who you need to call.

Do not do business with this company. Zero chance you can get what you need when you purchase here…read more Time and again I have had to call and try to get parts I don't have when they should have been included. Data I need to have on hand, phone number, email address, order number, part number, when it was ordered, who ordered it, how did you pay for it, what was your weight that day, etc changes and prevents you from speaking to someone who can rectify the issue. Way to much time wasted and you don't know the time delayed bomb that will explode at anytime to stop the job. I'm so mad I can't see straight!!!

Had to use this place for my appliances when house built. Otherwise would have never used them…read more Home Depot/Lowes much better choice. They sold/installed a microwave with missing filters for the vents underneath, refused to call me back, refused to give me the parts that I paid for. called them when I moved in and asked why the buttons were so hard to push and the vent does not pull up the steam. they told me "I had to wear it in". called back recently when I noticed the filters missing, First called GE and they indeed told me those should have been included. But Factory Direct Tim refused to return my calls or fix the issue. very poor customer service trying to cheat people with the poor quality of their appliances. DO NOT USE

Moved to a new house and bought our appliances from Factory Direct in Lee's Summit. Months later…read moreour Subzero fridge is STILL missing a front panel. We also bought a Wolf range and the back section STILL has not been installed meaning we can't use the double griddle (which is a significant feature of the cooktop). Our wine fridge needs to be balanced and the door swing changed. Save yourself the grief and shop somewhere else.

They were nice and got us a fridge fast, reasonably priced. Will go back when the need for an…read moreappliance arises.

From the owner: Used An New Appliance'sread more

I was going in there and of course with my kids I had a six-year-old who had a basketball (plastic…read moreone) . He didn't touch any glass. He didn't break anything and I guess the lady who claims she's the owner of the store othe manager, she told my son not to touch a ball that I was going to purchase as well as purchase a bunk bed. If I were you I would stay away. Don't give them your money. It's like a thrift store and they claim its new, but I'm sure it's not. Please stay away from that place. I don't give my hard earned money to nobody who treats me or who treats my children bad so I hope you all rethink that.

We went in because we have never been. and about halfway through the store an employee started…read morefollowing us, and then our autistic daughter sat on one of the couches. The employee proceeded to confront my daughter. telling her to get off. Then Say something about our children when we were already taking care of the situatio. We have 5 kids, that being said it's a lot to handle. so we went to leave and she followed us out of the store. once we were outside she was standing and yelling through the window At us I will never go back.

I got busy at work and asked if they could use my lockbox to deliver appliances without me being…read morehome. I was kind of hesitant but I was in a bind. They installed my appliances and even brought in my Amazon packages. This is the second time I've bought used appliances from them and I will continue to refer people here.

From the owner: Miguel's Machine offers appliance repairs, and refurbished ovens, refrigerators, washers, and…read moredryers to the Independence, MO, area.

We bought a washer & dryer and our experience could not have been better, from the facilities, to…read morethe salesperson, to delivery. We were very happy with them.

I rarely leave negative reviews, but my recent experience with Warners' Stellian warrants one…read more While the delivery team themselves were excellent--professional, courteous, and efficient--the sales and logistics side of the process was extremely disappointing. I was given a confirmed delivery date and time window, which required me to take time off work. Five minutes before delivery, I received a call informing me that the associate who sold me the appliances had set up the order incorrectly, making it impossible to complete the delivery as scheduled. I fully understand that mistakes happen; that part is not what frustrated me. The issue is the financial impact this oversight had on my family due to missed work--and the fact that I will now need to take additional time off when the remaining appliances finally arrive. I recognize that Warners' Stellian is a business with its own processes and interests, but there should be some level of financial accountability when an internal error creates a burden for the customer. As a result of this experience, I will be sharing my story with others so they can make informed decisions--just as Warners' Stellian protects their interests, customers deserve the same consideration. Delivery team: excellent. Sales and logistics: extremely disappointing.