Owner of a Volt - First Oil Change in 20k (since I really don't use gas - not a big deal). The dealership / service area is always clean and efficient. Scott was great - I came in and dropped off my car. I was able to catch the shuttle immediately. My car was complete after lunch. I was able to pick it up with no impact to my day. I don't think you can get better than that experience - A great experience. read more

Fantastic service. We've purchased several vehicles here. Today being the latest. We will continue to do business with them. Thank you Kevin Bever and the entire staff read more

Poor communication with service writer. Reason for service was not fully addressed. Had to take vehicle back for the same issue after service. Your treated like number with money, do better northstar chevrolet. This is no way to treat customers, especially disabled ones like me. read more

Took my diesel vehicle in which was stalling and running rough. Diagnostic code said faulty fuel control module. I told the advisor this, then got a call there was gasoline in the fuel system. Long story short, their diesel tech doesn't know the difference between diesel and gasoline. Test results came back as pure diesel 3 weeks later. Unnecessary work performed, and they were rude, defensive, and lacked communication updates. Stay far away from read more

My review is for service. I needed a new transmission and was told it would take 2-7 days to get the necessary part and one day to do the work. Ten days went by without hearing anything from anyone. I couldn't even get anyone on the phone for an update. Finally, two weeks later, I got a response that the suv would be ready. Throughout the process the whole team was rude and did a poor job of communicating and explaining anything. Jason, in particular, has a horrible attitude. Anytime I asked questions he rolled his eyes and told me "you can google it....this is how we make money." These people suck. read more

last 2 inspections had a chech eng light on they reset it and passed the vehicle. there's a memo from Chevy about bad fuel injectors and for them to fix the problem. Had back brakes put on, had no parking brake when I got home. Another return trip. Now the best. 1,449 miles after having AC condenser changed the transmission cooler line came off and blew up my transmission. It didn't break just came off. The service manager said to the magistrate that I must've hit something I GOT NO HELP WITH THE REPAIR!!!! I wouldn't let them work on my wheelbarrow!!!! read more

If I could give 0 stars I would. My husband and I called about a pre-owned 2015 Silverado. We live about an hour from the dealership so called to make sure a reasonable deal could be made. We were reassured by Lauren that the deal could be pretty close to what we were looking for. We drove the hour drive, met Kevin, and went on a test drive. Kevin was friendly and was discussing all of the bells and whistles on the car we would be trading in. As soon as we got back from the test drive his whole attitude changed. He offered us way below the Kelly Blue Book pricing and refused to negotiate. He actually stated that we should go buy our car from Cochran since they offered us more. So if you're looking to purchase a vehicle with professional, friendly, and honest people take their recommendation and look somewhere else. read more

Eugene and Lauren were awesome. Then I had wait over 1.5 hours for finance guy who was upset when I asked what I am waiting for. Insurance was verified and cashiers check. read more

We recently bought a used vehicle from Dan Trotter. Great experience, he worked with us to find exactly what we needed. Highly recommend working with Dan. read more

From start to finish my experience with this company was absolutely terrible. Starting with service employee Matt his behavior was very uninviting and quite standoffish. After dropping off vehicle for five hours diagnosis was not even complete. When speaking with Service Manager Ron he explained to me he had 75 appointments that day. My issue was not resolved and they repaired something that did not need repairing in the first place. Truly feel I was scammed for a repair that was not necessary. Spoke with A Mr grey The general manager..... He allows this sort of behavior. read more

These scumbags are the worst. Brought my basically new vehicle in for inspection. The only issue I had was a small rattling upon start that I ask they investigate. After inspection they said I needed new brakes and rotors. My brakes were fine. I thought they were full of shit but I went along with it anyway though I refused the rotors and they claimed they would resurface. The noise I heard they claimed to be a cracked manifold that was under warranty so obviously they "fixed" that. When I get my car back the brakes are noisy and also vibrating badly. The noise I was hearing not only remained at start up but a new noise had materialized. It was obviously so much louder but these clowns don't test drive after they do work so they had no idea. When I brought the car back they wanted me to give them more money for a manifold gasket that wasn't under warranty and new rotors. I told them to fuck off since I had no issues before they touched my car. Since I can do simple fucking brake jobs I decided to look into the work they did. I discovered that the brakes were not lubricated which caused the noisiness. Loose brake clips accounted for the vibration. The new noise came from a completely unsecured air box. The screws that keep the box closed were completely stripped out. Assuming these assholes took it apart to do the manifold and used a drill to tighten. Instead of tightening it like a normal this clown hammered it home til it was completely blown aht. Got some bigger screws and wow, the noise was gone but supposedly I need a manifold gasket that wasn't under warranty. Yeah ok pal. Suck my ass read more

I didn't expect any good reviews about any car dealership. I just wanted to let future customers know to ASK FOR A CARFAX REPORT ALWAYS!!! Most times the salesman or dealer will offer up a Carfax if it is good. I never asked for the report so they didn't provide it. I purchased a 2011 Cadillac CTS Coupe. I traded it this weekend and the Carfax reported an accident in 2012. I purchased the car in 2014. Since it was a negative report...I lost over $2000 in trade value. Buyer beware. Check every detail BEFORE you buy. read more

Beware of the service department at the new location on liberty ave!!!!! They don't honor chevy warranties, give you the run around, make you wait longer than a doctors office for service with a scheduled appointment and then don't diagnose the problem or even fix the problem. Make sure you always get the old parts from this place. And know that before you go here, you are stupid and the service managers know it all!!! read more

Needed a wheel for my 2017 Corvette, Thought it would be under warrenty. North Star said "No" I would have to pay. They charged me $995 for one wheel plus mount & balence! Now I need another wheel but this time I shopped for it. $450 at Tire Rack! Draw your own conclusions. read more

I have bought all my cars here in the past but after this experience, never again. Had to have my Cruze towed there. I completely understand and didn't expect them to jump for me. However, I have been told bs from the beginning. First it was a few days, then it was we will stay and work to get it done, come to find guy didn't even work the next day. Then I was told the parts were all there only to find out from a different customer rep that the part wasn't coming in until the following Monday. Come today, I stop by to see what was going on and I'm told they are booked up two weeks solid and they have to find time to squeeze me in! Well if he had said that from the jump I could've made different arrangements. It has been nearly two weeks!I'm flippin real. I was told about this place and now I know why. Who knows when it will be done and now that I talked to a few folks who had dealings with them, who knows if it will even be fixed right. Stay away from this place for auto repair!! Will post update on how well it was fixed read more

Bought two vehicles from them. They smacked my brand new sonic off the lift rack that took them 3 days just to put a remote starter in and the used truck had a bunch of transmission issues that they refused to replace. I wouldn't recommend this Chevy dealership to anyone. The service department is awful. Take pictures of the vehicle before you take it in. read more

Don't go to this place! The customer service is HORRIBLE!! The head service man was so mean to my 23 year old daughter saying he can't help her reprogram her key phob and he didn't have time for it. When she asked to make an appointment he said he didn't have time. When I called they were just as rude to me! They wanted to charge me $118 to reprogram her key phob and she needed to make an appointment and they told me expect her to wait 1/12 hours. They also said the car would need a diagnostic test to make sure it ran ok. WE JUST NEEDED A KEY PHOB PROGRAMMED....my other keys worked fine with the car...the car runs FINE! They were condescending, rude, and arrogant. For a new dealership to act like this I wish them the best of luck! We took her key immediately to the Bridgeville, PA Chevy...They waved the $40 fee and reprogrammed the phob within 5 minutes! They were nice and helpful and we will forever go there.....they also will get our 2019 brand new Tahoe business! It's funny because they said they have been getting all of their customers and they have been complaining about the same things!! YIKES Northstar!! read more

My car is 1 1/2 years old. No issues with the car at all, it's great. It always goes for service to North Star. The prices are reasonable and I know that my car is being well cared for. Another plus, they always hand wash it and clean the interior for me. read more

Knew I wanted a 2019 Cruze and I loved my 2011 Cruze but decided to transfer the title to my son and buy a new one knowing that it is the last year the model will be available. Walked into the showroom and had the pleasure of meeting Joe Pegg, who helped me find exactly and specifically the features I was interested in. Never felt any pressure from this genuinely friendly young man that made my car buying experience as pleasant and productive as anyone could. I can't say enough about how helpful and knowledgeable Joe Pegg was. I had a very favorable experience and I am very aware of salespersons badgering a potential customer. That makes me want to walk straight out the door. I would definitely return to this dealership and have already recommended it to others. When my son decides to get another car, it's great to know that Joe will certainly be the one to assist him. read more

I have given this dealership way too many chances. Over the past two years, in four or five total visits, I have spent close to $3,000 for repairs/oil changes/etc. Just this past week I went in for a state inspection and it failed for reasons that another auto shop in town told me it should have never failed. I was told I needed both shocks replaced and the reset in my turn signal replaced in order to pass inspection, which is not the case. Needless to say I took it elsewhere, where all they did was replace a few burnt out bulbs and passed my vehicle. I spent $80 there, when I would have spent over $800 at Northstar. I will never be returning and never recommend your service department to anyone. read more

To all my Police, Fire, and EMS friends and family. Recently bought a CERTIFIED Silverado from North Star Chevy in Moon Twp. Worst experience I ever had with purchasing a vehicle. Not only did they promise me things they would do for the truck before I bought it that never got done. A month after buying it I took the taillights out to change a light bulb and realized there was three inches of mud, water, and a lot of rust inside the panels. Not only that there was rust under the truck and in the wheel wells. So I called the service department and got an appointment. They PROMISED ME that the panels would be cleaned and the rust would be sanded and the whole truck undercoated. When I picked it up. The only thing they did after two weeks of arguing with the service department and service manager was spray the mud out. The rest was left there and the only part they undercoated was a tiny section by the wheel well not even covering anything they painted right over the rust. Just to try to make it look like they did it. The first 7 pictures are before it went into the shop and the last 3 are the after. Which look the same because they did NOTHING they said they would. Basically it comes down to I will never deal with North Star Chevy again. Chevrolet Chevy Trucks read more

We took my car in for an inspection and the mechanic found one legit safety issue with a small leak in the power steering, one minor CV boot tear, and some nitpick issues. We addressed all issues and brought the car back. The mechanic (John) didn't like the manner in which I repaired the CV boot and failed us again. I repaired the boot using a flexible adhesive designed to bond rubber since the tear was so small. The adhesive has been holding strong for almost a month. He then made comments that I'm probably trying to hide other issues by oiling the underside of my car. Sorry, this is Pittsburgh and they go heavy on the salt. I didn't keep my car from rusting out for the last 17 years by prayer. To add insult to injury, he didn't even give us the emissions sticker we're entitled to. The service writer was nice enough, but he has no say over the power tripping mechanic. We'll be taking all of our business elsewhere and filing a complaint with the state police over the inspection. read more

Excellent sales staff. They listened to my needs and made sure I was part of the process. Thank you!

the last time I brought my car in to get serviced I had a no complaints about the experience. the workers there are always friendly; however, I was set for an 8am appointment for a simple oil change. it took over an hour and a half to get my car back leading me to be 20 minutes late to work. i genuinely think they didnt even start my car until i went at 9 to check on the status of it. It took 2 more check-ins to finally get my car back. again the service rep was very nice and seemed like e genuinely felt bad but i just felt forgotten and definitely did not appreciate this causing me to be late when i schedule more than enough time to have my car serviced and get to work early. read more

Salesman was great. Went to sign the paper for financing the rate increased and the term of the loan was longer. Was never told this and only noticed it after I got home and read the paperwork. Beware of this dealership. read more

Had two cars in over the weekend with appointments for oil changes. The first car took an hour, the other one took THREE HOURS for an oil change. They didn't even bother resetting the oil light in the second car after having it so long! I guess the bright side is that I know how to fix my own oil light next time they don't do it. Called to complain about the time spent without a vehicle and about the light, was put on hold for several minutes then told to call back tomorrow. I'll just go down the road to Valvoline next time... read more

From my first phone call to set up an appointment with Kevin Bever to driving away in my new Traverse was such a great experience. Going in I wasn't quite sure what SUV I was going to get but Kevin took the time to get to know what I needed & then discussed my options. He made my experience of leasing an awesome one! I will definitely be recommending Kevin & the entire North Star team to friends & family!! read more

I got my car from this place at the end of october. Luckily i knew exactly what i was looking for and they had it, so the fact that they were kind of pushing me into buying this car didn't bother me that much - i knew i wanted it when i came there. I am a girl who doesn't know much about cars so it was pretty easy for them to take advantage of that and they did. They didn't even want to show me the car until i agreed to buy it. The day I got the car the lights inside weren't working so I had to go back the next day to get that fixed. I also asked to take a look at the sunroof - the rubber part around it was sticking out and i had trouble opening and closing it. When they messed with it it only got worse!!! And they also told me that it is NOT SUPPOSED TO OPEN ALL WAY. Well, guess what??? It is supposed to (as i accidentally found out yesterday) - they were just lazy enough to say that instead of fixing it as they should have. There were few other minor issues that they should have taken care of but never did (for example the battery died in just about a month after i got the car). I do love the car and i am happy i have it but i really doubt that i will go back to that place when it is time to get something else. read more

I wish I could give this dealership negative stars based on the experience that I had earlier today. My daughter and I were shopping for a used "first" car for her to drive to school this year. We went to North Star Chevrolet because their website, as well as other auto sales websites, lists at least 10 cars in our price range of under $5000. We were greeted by the receptionist (who seemed really unhappy to be there), and promptly turned over to a salesman, Todd. When we explained to Todd what we were looking for he escorted us to his cube to search the website. I thought perhaps I had heard him incorrectly when he mentioned one car on the site, then said, "Oh, but you don't want that. That "ain't" been inspected since 2013." He then went on to say that any car that was being sold for less than 5K would be sold "As Is", so of course it would need work. I accepted that as his way of saying that the car would not be in perfect shape, then asked about an Equinox that we had seen online earlier, listed at just under $5000. When I asked about inspection on that vehicle, Todd rudely informed me that "As Is" means uninspected, and that they don't do "nothin" to these cars before they turn around and sell them. I guess maybe instead of writing this negative review, I should be thanking Todd for his brutal honesty, but I'm too shocked by the level of rudeness, unprofessionalism, and disrespect that we were shown to be seeing anything good about our experience here today. I will also mention that this was in stark comparison to the Toyota dealership in the same area where we were treated with courtesy and respect, and where by the way, I think we will be returning to purchase the nice little car that we looked at and that was inspected until July 2017! read more

This is my 4th North Star purchase...Since the time I first decided to visit, I've never even considered another dealer. The staff, from the receptionist to the GMs, are all class and courtesy. I've never felt so comfortable buying a vehicle. Each person I have experienced has made me feel like I was the only person that mattered, and that's good stuff. read more

I've taken my 2009 Traverse in to North Star for service three times. The first time I was having issues with the power steering. I'd received a notice indicating that this was an issue with some vehicles and that it would be converted by warranty. My service advisor indicated that I had a different issue...$1200 later as I drove out I had the same issue! I couldn't be without my vehicle for a few more days but took it back a couple weeks later. My service advisor no longer worked there. Guess what, the problem was the recall issue. I was annoyed that I was out $1200 for work I didn't need. This week my car overheated and was smoking. I called the service department 8 minutes after they closed. The scheduler dispatched a tow truck to take it to the dealership. I received a call from the service advisor at 6:45 the next morning to tell me they received the vehicle and would call me later with a diagnosis. After noon, he called again and said that they wouldn't be able to get to it til the next day. At 4:00 pm on day 2 of being without a car, I called to check on it. I am informed that it will be two more days before they can even look at it. I could have had it towed to the dealership where I bought it in Texas, repaired, and returned more quickly. This is three strikes! I'm done with them. Never again. read more

Dishonest and will lie. My Camaro was damaged due to someone at the dealership parking a manual trans car without the ebrake applied. A person that drive a manual daily doesn't expect to get into a car and it roll away as your getting your keys ready. Owners manual clearly says park the car in gear and firmly apply the ebrake. It also says to start vehicle push in the clutch place in neutral and turn the key. I guess GM is a do as i say not as i do company. Employees tell you one thing and owns up to their mistakes one day and even try to repair the problem. Then tells you "they" will fix the car that they would need to do a police report to turn it into "their" insurance. Then you make an appointment to get the car repaired or trade it in and the story is completely different now they say it your fault. I'll remind you they attempted to fix the car and did a crap job with touch up paint that doesn't even match. The body shop manager tried to fix the bumper with a heat gun and made it worse. But its your fault, why would they attempt to fix something thats your fault. And to top it off two adult managers get so angry that they are red faced and screaming and stuttering because they know your right. Don't even call corporate its a waste of time. Their dealerships are franchised so they don't have to deal with complaints. Good job GM. I got a flat tire at a ford dealership years ago while looking at cars on their lot in a Chevy and they fixed it for me. We were going to trade it in on a new Camaro or Corvette but after being treated like that from this dealership and GM i guess ill buy a Mustang or Challenger instead. I picked up the paperwork to file a civil suit against Northstar Chevrolet in Moon Township and the body shop manager Kevin for damages. read more

Keeps in touch through every step of the service process via text or phone call. Didn't charge me for fixing minor things, and didn't try to fix things that weren't broken like a lot of service places read more

Went to North Star after seeing a few trucks online that were in my price range. We arrive only to find out that the trucks advertised online were not what they had in stock. But of course they had other more expensive trucks that I could look at. False advertising, bait and switch at its best! Never would I recommend this dealership. read more

Service repair- been dealing with Matt for over a month and received great service for, one item was fixed, still making that 'funny sound' and they took care of it again though a different issue. Timely service and appointment time. Shuttle was a service greatly appreciated too. Courtesy and reasonable for my Vibe, just at 49,000 miles but out of 5 yr powertrain warranty in timing. Not usually a fan of dealers, but folks at NStar were good to me. read more

I'm totally discussed. I have only had my jeep for 1 year. This is the first time that I had to get it inspected. I dropped it off the night before and had a morning appointment, 8:30 to be exact. At 3:30 pm I still didnt have my jeep back. I went to the dealer to see what was going on and that's when they told me that they were working on it. They had all day. Then they tell me that it did not pass and that there are somethings that needed done. Are you serious? I told them that I did not want to stay there and told them that I would take it somewhere else. It took them another 45 minutes for them to bring me my jeep. The staff that was there was wondering why I was still there and what was going on. Then when I finally got the bill, they tried to charge me for an oil change that was free. I get free inspections for as long as I have the jeep, but I promise I will NEVER go back there to get anything done and will tell EVERYONE I know not to go there for anything. I can't believe that this is how they treat there customers. Even the cashier told me I had a right to be upset. This place is horrible and I want to let people know not to take there vehicles there for anything and do not by a car, truck, or SUV from them if this is how they will treat their customers. read more

WE ARE VERY DISAPPOINTED CUSTOMERS!!!!! Since this was our first time experiencing a leased vehicle, we had no clue what to expect when our daughter's lease was up. My husband called the day before in case we needed to make an appointment prior to us stopping in. The gentleman my husband spoke with ended up being the sale rep (Frank Moux) we dealt with when we came in on 4-25-17. Frank told my husband on the phone no appointment was needed. When we arrived at the dealership on Tuesday night, my husband mentioned were considering buying the Cruze if the price was right. Frank said "it was straight forward on how much the payments would be and there wasn't much he could do for us. Since the dealership deals with 80% of new leases they don't deal too much with buying cars anymore." We were taken back on that comment! Our understanding was a sale is a sale the dealership is making money! Frank mention about getting us into a new lease. We stated at this point, we are not considering a new vehicle, we wanted the car our daughter had leased or we would return it. Frank asked for a exact milage amount so my husband went out to the Cruze to obtain the number. While he was gone Frank mentioned numerous times to myself (co-signer on lease) and my daughter (main signer and who paid the payments on the car) that my husband was adamant on returning the car and not buying it. I said "well, my husband is open for offers". When the sales rep. went to talk to the gentlemen sitting at the higher desk area, he came back with two pieces of papers. One paper with the monthly payments breakdown and the other to turn in the lease vehicle. Frank said again "it's straight forward." We reviewed the payments and my husband said "if you are not flexible with the sale/payments then we will turn in the car." Frank then asked "if we wanted to license plate." My husband said "sure" so he went out to remove the plate from the Cruze. While my husband was outside, Frank received a call to "extend our payments for 72 months making the payments $199." I said "adding another year of payments is not working with us." He goes "well, you will be out of a vehicle." I said "we already have plenty of vehicles keeping the Cruze would have been an extra car." He started to give us (my daughter and I) an attitude when he talked to us at that point. He gave us the impression he preferred dealing with gentlemen than dealing with women. Very sexist with an attitude! When Frank wrote up the paperwork, he had my name (co-signer) on everything and did not even knowledge my daughter (main signer), who made all of the payments on the leased vehicle. Then he looks directly at me and goes "Terry sign here and here." I said "who is Terry? My name is not Terry. Why would I sign when the vehicle is my daughter's?" He goes "it doesn't matter who signed, just sign". Really!!! As we were getting ready to leave, Frank goes, "I'd give you my business card but I know you won't be back." Again we were shocked at that point! I took his card so I remember to NEVER get him again. This was the first time we have ever be treated like this at North Star Chevy dealership! We are very disappointed and have second thoughts of even coming back. We bought numerous cars from North Star Chevy dealership in Moon Township, PA and have been very happy with our vehicles, the sales reps. and service dept. in the past. We even recommended my husband's cousin who paid cash and bought three vehicles (one being my husband loaded Silverado truck) within a short amount of time from the same dealership. Also, my daughter's boyfriend, works in the garage department too. So we had excellent experiences in the past and built good relationship with your dealership and sales reps as a whole. Currently, WE ARE VERY DISAPPOINTED CUSTOMERS!!!!! read more

This complaint is aimed at NORTHSTAR CHEVEROLET in MOON TWP. PA. I bought a brand new, mind you, BRAND NEW Camaro. I did not go in thinking "I want a new car with some blemishes" or "I want a new car with painted body parts that they are trying to hide". Or I want a new car where the people that sell it lie and misinform me every time I go there". Yep, I am pretty sure this was not one of my goals when I walked into this dealership. Even after buying my Camaro I brought it back as I found that when I went over it, I found the windshield to be etched by mineral stains from raindrops drying on the windshield. Also noticed marks in the paint, which after painting cars for almost thirty years looks like someone touched it while the paint was just at the final drying stage. So I took it to the dealership for three days. They did not replace the windshield, (Which they offered to do) You see this is lying, it is the purposeful act of deception or misleading someone with half truths, and the buff job they did was or looked like it was dome by someone that has never run a buffer before. So this weekend I buffed out all of Northstar's amateur buffing mistakes and will try and polish the windshield, if not I will just go to another dealership. I do not know what the price is to get good service from this place, i.e. What amount do I have to spend to get good service, but I do feel it is an impossible task. Please, don't give me excuses, your dealership is full of arrogant and very unresponsive employees. I showed the spot to the "experienced" body man who said "I can't see it". So I took it home and buffed it myself, because for some reason I have super human eyes that can see imperfections in paint surfaces. Simply amazing this dealership is still in business! I feel that me and Northstar are going to part ways because, obviously, I am not a good enough customer. I do not appreciate being lied too and do you really think I am that stupid? And please take the time to browse the "not recommended reviews, as they are just as revealing as these ones are. I guess Yelp is being paid to not show these, yep, so much for unbiased accountability. And as far as improving their service, what a joke, do they realize how many customers have walked away from this funny farm of a dealership? read more

I would just like to start this off with saying a huge "THANK YOU/CONGRATS" for not only making me hate chevrolet altogether, but also for making my life hell for the past 2+ years. Where to begin? I purchased my car here a little over two years ago. It had roughly 7,000 miles on it when I decided I wanted to buy it. They ran the numbers while I was working and called me back letting me know I got the car. How exciting! Two days pass, I go and pick up my new car, only to find that an additional 2,000 miles were added to the car before I got it? That's weird? Anyways, I bought it certified pre-owned as well as having bought an ADDITIONAL EXTENDED WARRANTY. All of which was discussed while signing the paper work. "Oh you will be covered for the next 5 years Bumper to Bumper" blah blah blah. Turns out my pre-owned warranty expired two years later and that my additional warranty that I purchased is set to run out soon. This can't be? I was told that I would be covered for the entire time I made payments on my car, which would be 5 years, not 2. This shop has been the MOST INCOMPETENT and downright RUDE shop I have ever had the displeasure to run across. I have had NUMEROUS issues with the service department, which is lazy and clearly does not have a single clue what they are doing. First major issue with the service department: I take my vehicle in for a routine inspection and a brake job. No big deal right? WRONG! I drop the vehicle off at 8 a.m. and tell them I would need it back by noon for work. I hear NOTHING from them up until I decide to call at 2 p.m. Oh they were backed up and didn't get to it. Fine, whatever, another couple of hours roll by, no word. Call again and inquire about my vehicle. They STILL haven't even looked at it. I politely explain to them that I need my vehicle back, that they have had it for nearly 8 hours. Their response? "Oh well if you need it just come get it and reschedule" Are you kidding me? You take my car for a routine service and inspection, have it for the past 8 hours and then tell me to reschedule? ABSURD! Next major issue: The NEXT DAY I am driving the 5 miles home from work when my brakes feel very off. I call and explain to them, reschedule the appointment. Sit in the waiting room for hours only for them to tell me there is nothing wrong with the brakes whatsoever. I continue driving it for another week or so, the brakes still feel off. Next thing I know, I pull up to my house only to find my brakes SMOKING! Call and AGAIN make ANOTHER appointment bring it back for the SAME issue. They look at it and come back to me, "Oh our mechanic forgot to clean the brakes before he replaced them, and he also did not put the clips on correctly, our apologies" So what does that mean? Well they did not even look at my brakes the first time I brought it in, nor did the person who we are supposed to be trusting with our vehicles even about to do a simple brake job, let alone something major! Yet again another issue: My air conditioner begins to make a gurgling noise when you turn it off, as well as my seat making a "clicking noise" while driving. I call and fight my way into getting a service appointment. I drop the car off early in the morning. AN ENTIRE DAY GOES BY WITH NO WORD ON MY CAR WHATSOEVER. I finally hear around 2 p.m. the next day that I am pretty much hearing things when it comes to the seat (which was not the case) and that the air conditioning noise was a "malibu quirk" ... Yes, that's what they told me! "Our mechanic has the same model as you and his air conditioner makes that same noise. It's just something malice's do" Well guys, seeing as how that a load of crap that you are trying to feed me and seeing as how when I purchased the car it did not have this "quirk" I would like it fixed. I tell them to keep looking at the seat because I can feel it moving slightly as I am driving it. They call me immediately back (how convenient) "Oh what luck! We found the problem! It wasn't an umbrella rolling around in the trunk like we thought. It's actually a plastic backing on the seat. We have to order the part for it and since we are such nice guys, we will cover the cost of the seat for you. When you reschedule another appointment we will fix that." No word about my air conditioning problem again. I finally make another appointment after the part has come in and explain that I would also like the air conditioner to be fixed as well. Wait in the waiting room. I get a call from them, yes, they didn't even have the consideration to come to me in person to tell me the status of my car, and they say that they finally figured out the "quirk in all malibus" and that it was the A.C. actuator, but conveniently my pre-owned warranty has expired and my extended warranty has a 100 dollar deductible (WHICH WAS NOT EXPLAINED WHEN I SPENT THE EXTRA MONEY ON THE WARRANTY: SEE FIRST PARAGRAPH). So in short, if you see a car you want from there. RUN! read more

In general, I felt very comfortable with the staff and confident in my vehicle purchased. Jeff was my salesperson and I would definitely refer a friend to him. He listened to what I wanted in a vehicle (style, size and price ect). He didn't pressure me towards anything and allowed me to make a decision based on the facts that were placed in front of me. After a month's search for the perfect vehicle based on my guidelines,I'm very happy with my purchase. My only concern was cleaning of my vehicle. The outside was flawless, but the inside definitely didn't look like I just bought the car off of a lot. read more