Purchased my glasses here and they started pealing after a few months. I asked for them to be…read morereplaced with another pair as it is clear the frame is no good and it will continue happening. Shah agreed to the price of $90 to replace my defective ones. I get a call 2 weeks later to let me know that my glasses were ready to be picked up and that I had a balance of $200. Her receptionist (probably the 4th I've known to work there since I've seen her) said the doctor won't come to the phone to further discuss this discrepancy. Only after I started posting bad reviews did she call to say she'd give me the frame and with a much cheaper lens for $99.99. I won't give her one more cent of my money. Don't bother with this place. Go to another place the stands behind the products they sell and that hold some degree of professionalism. Her frame selection is awful too, so don't waste your time. I should have ran out of there the minute I walked in. It never felt right and now I know why. Whatever you do, get it in writing because the people there keep switching and Shah won't keep her word.

Have you ever wondered why the protective coating on your prescription glasses will start to crack,…read morelook scratched, or fade in certain areas? I brought this problem to two different eye doctors, who all swore that it's some defect with the lens and that the lens I buy from THEM wouldn't do it. Yeah right... So when I walked into More Eyecare and mentioned this problem, Irving had an answer for me right away.* The customer service here was above and beyond amazing. Irving was the one who walked me around and this guy is SO willing to take the time to discuss frames and lenses and anything else about eyes with you. He really knows his stuff and is happy to make recommendations and keep things within a certain price range. So... I walked in thinking of only ordering a pair of lenses for my current frame. I walked out having bought the lens PLUS three pairs of sunglasses.** Although I was fine with the prior shape of my lens (I have a frameless, so the shape can differ), Irving went out of his way to suggest frames that will better job of complementing my face. He even went so far as to cut a sample pair of lens for me at half prescription so that I could see how it looked. Of course, this new shape looked better, and I was thrilled with it. Once we were set on the shape, hubby and I headed to the nearby mall while Irving went to cut the real lens. They then spent almost an hour helping me adjust the fit and bend of my glasses. As for the decor - It's not a huge store, but there are plenty of chairs, and a large comfy leather sofa in the middle of the room. There are two back rooms, both with sinks and a small tray of contact lens fluid and free contact lens containers for if you need to take them out, rinse them, or anything else. When I started to use the already opened contact lens cleaning fluid (which was close to empty), Irving said I didn't need to use that one and then he gave me a new unopened box of contact cleaning fluid that I could use there and then take home. The store has been quite busy on the weekends that I've been there, but no customer service is ever sacrificed. Chung, who is the owner of the store also works there and he's a bit more quiet and doesn't talk as much, but he knows his stuff just as well. This place is not open on Sundays, but there is another More Eyecare in Ridgewood*** that is open on Sundays. I've seen lots of people just walk in and ask to have some small aspect of their glasses/sunglasses fixed. I don't believe that each pair was bought from this store, but it doesn't matter to Irving and Chung. They are happy to help and are great at building a relationship with their customers and any potential customers that walk into the store. Lastly - Irving sold me on this new type of protective coating for my glasses that is dust and fingerprint resistant. I was hesitant because it costs about $75 more, but it was SO worth it! less cleaning, less smudges, I can touch my lens w/ my finger and not get prints. AMAZING. Also, if you have some discounts with your insurance, the price difference drops a bit too. 2 year warranty on the coating so if anything happens**** I can just bring it back to More Eyecare and they'll make me a new pair of lens. With this kind of customer service, I don't doubt that the procedure will be a breeze, should it be necessary. Lastly - depending on what you get and how many things you buy, there may be some room for negotiation on some of the prices. Not guaranteeing anything, but, yeah... you should definitely visit this store. ------------------------------------------------- * You'll have to visit his store to get the answer***** ** In my defense, one of the pairs of sunglasses was for my husband, and the other was a specialized clip-on for my prescription glasses. *** I think it's Ridgewood NJ ... Google Maps says the place exists, so that's good. **** See ***** below for the possible things that could "happen" to cause problems with the coating on the lens. ***** Just kidding - the reason the coating cracks or scratches is because you can't run the glasses under hot water to wash them. It must always be cold and must be cleaned w/ a nice paper towel thingy. Don't use the soft cloths they give you with your glasses for dust. Only use those for finger prints or smudges because the dust will collect in the cloth and cause scratching the next time it's used.

I have been a patient of James Tracey for over 10 years. I have keratoconus, and my previous doctor…read moresaid that the only solution was using very painful and damaging hard contacts. I decided to switch doctors and went to Tracey for an assessment. They said that I could most definitely switch to glasses and actually achieve better vision. This was over 10 years ago and I've been wearing glasses ever since, which has drastically improved my life. They are also extremely friendly as have a great selection of frames, Highly recommend their services.

I contacted them by phone and sent emails asking them to send me the results of the tests I took on…read moreDecember 6th, which I need for medical reasons, but they did not respond or send me the results that I am required to receive and for which I already paid. I am tired of asking for them. I will not go back to that place for treatment, they are not serious.

Been going here for 10+ years. Quality and service better than anywhere else. High quality frames…read moreand lenses. I have no plans to get glasses anywhere endlessly!

Don is the absolute best. My son went to Don when we found out he would be needing glasses. Being…read morethat he was only a year and a half, we were a little nervous but Don made the entire experience exciting and positive. He started out by fitting my fiancé and I with stylish glasses (with a sun tint) to show Jesse how cool glasses can be. Jesse is now 3 and looks forward to seeing Don as his prescription adjusts. We will be life long customers of Levato Eyewear. Don is passionate about his work and is extremely knowledgeable and precise in his fittings. He truly loves caring for Jesse. Our glasses are always the perfect fit and he takes care of us right away any time his lens is scratched or frames are bent. :) We feel a part of his client family, and lucky to have found such a cozy lovely place. You're the best "Uncle" Don!

We went in there this past Saturday for glasses for my son. There were 2 people upfront with ZERO…read morecustomers inside. We had gone in asking for help to find some glasses for our son, one of the ladies leads us in the back opens up a cabinet and gives us a tray of plastic frames. She then tells us these are our options plus a section on the wall. She then leaves and doesn't help us with any questions. We start trying on glasses thinking it's very odd for no one to be helping us... when we see her walk by. We ask her 2 questions about color and options for fit which she gives us literally 2 word answers for and proceeds to walk away. It was clear we had more questions and could have used some help. I walked out with my kids and husband completely turned off by the lack of basic customer help. We were ready to buy at least 2 full package glasses.

Ridgewood Eyewear is by far the best of the best for glasses and incredible customer service. I…read morehave been wearing glasses for most of my life, and I've always struggled to find glasses that look great and fit well. At Ridgewood Eyewear, they have an amazing selection of high quality, distinct, fashionable frames to choose from. I was really impressed with how many different top-of-the-line, beautiful frames they have. I also really liked how they helped me find frames that fit and looked good. I have never encountered such helpful people who guided me to find the best frames for me. Mostly, I want to express my gratitude for the tremendous customer service that I have consistently received at Ridgewood Eyewear. I had to get a few adjustments on my glasses to get them to fit just right, and each time I went in, they really listened to where the glasses felt too tight. They were always cheerful when I went back, and they always made me feel welcome. It was just amazing how they were able to make the fine adjustments needed to make my glasses fit perfectly. Ridgewood Eyewear is the ONLY place I will go for glasses and I will continue to rave about how magnificent they are. If you need glasses, head over to Ridgewood Eyewear, you'll be glad you did!

I have been with Dr Janiga since 1997 and just 3 years ago I met Dr mola both doctors are the best…read morein New Jersey very smart very knowledgeable also the staff are great always helpful this is a 50 star review

I went to Dr. Mola - and she's FANTASTIC. Great personality, was very knowledgeable, and was just…read morea great eye doc. The office staff is great as well. She's in the same practice as Dr. Janiga - so if you go, definitely ask for her!

I've been coming here for years for my eye care. I've found…read moreeveryone here courteous and professional. So the negative reviews are puzzling to me.

After seeing so many positive reviews I chose this place to get my glasses. After going there…read morepersonally I DID NOT FEEL ANYTHING EXCEPTIONAL. It was just REGULAR, ORDINARY eyecare center. They were professional and gave me space to choose the frame. The staff who attended me was polite but personally I felt they could have been little more friendly. When I asked her to explain the pros and cons for a particular frame she came out with a one line answer "It is a personal choice". i felt the staff did her job but there is nothing like super friendly or plesant or anything helpful that makes me happy and choose maple again. Atleast I did not see anything like that. Just a REGULAR, ORDINARY eye care center. 1) As I stated very clearly this is my personal opinion based on my experience which I had with you guys 2) Seeming satisfied and being satisfied are two different things. I may have seemed satisfied but I was not. When I asked for frames I was just shown few frames and when I raised few questions about a frame I was just told its personal preference. This answer for you may seem satisfied but to me I was not happy. 3) FYI,My first glasses were not made else where. This was bought in your showroom only last year. I think before you respond me please do some homework. I asked you for a pair of nose pads which you replaced for free and thanks. Is this what you meant as repair?

Very positive experience at James Tracey over past two visits in the last week. Extensive…read moreselection of frames at all different price points, very knowledgeable staff and overall a great customer experience. Staff made the use of my vision plan simple, getting the details in advance and having that end of things all figured out before I arrived. The optometrist (Tracey) performing my exam was friendly, professional and efficient. Optometrists are a husband wife team, James and Tracey, who clearly care about their patients eye health. I definitely recommend James Tracey Eye Care.

Went to both Midland Park and Wyckoff sites for IPL treatment for severe dry eye. Due to an eye…read moreoperation I had at 5-yo, I am very anxious with anything or anyone going near my eyes. Dr Sara and Dr Tracey were both very patient and careful with me. Glasses took longer than expected to come in, however worth the wait. One staffer at Wyckoff seemed a little distracted, but otherwise both locations provided me with excellent care. Travis at MP and Rich at Wyckoff were also patient and acted like they cared that I got the lenses I needed. Each location also gave me a little bit of a discount on minor things - very appreciated, as they did not have to do this. (I did get 3 pairs of glasses in addition to the IPL treatments, so I spent some cash there). Yes they are more expensive, but in my opinion you get what you pay for. Thoroughly recommend. Bonnie H.

Stay away! zero customer service. Avoid at all costs. overpriced and up charges, asking them…read morequestion is not an option, you will be considered rude and demanding. When the "Dr" was finally coerced to taking my call she, under her breath yet obvious said "this is ridiculous" as she took the phone up to her mouth. THAT customer service?! not for my money...I can not use the prescription given and need to get another one. I wanted bi-weekly contacts and was given as script for daily's. I was not given the choice at the start and now I need to go elsewhere for a new perception...and pay again! I guess the "Dr" ASSumed I would be purchasing the MORE EXPENSIVE daily contacts from her. When I mentioned I would be purchasing from1-800-contact the "customer service" worsened and the rudeness doubled. I will say she offered another exam for daily's...AND PAY AGAIN! you can get the same exam elsewhere for substantially LESS MONEY. And ACTUAL customer service.

Well, apparently, if you call and have an accent, the employees would literally hang up on you…read moresaying "You got the wrong number" after the only word you said is "Hi".

Great patience and customer service. Great local eyeglass center, big difference from the Warby…read moreParkers of the world. More expensive but worth it in the long run if you're a four-eyes :)

This was my first time here, all I have to say that Dr. Benjamin Rubinstein is beyond amazing. He…read morewas very patient with me, I am very annoying and picky. He was very honest about the glasses I was choosing. I appreciate it so much. He helped me pick out the right fit for my face. On top of all that, my glasses were ready for me the same day. His service is outstanding and the office is so comforting. I recommend everyone to come here. You won't regret it!

Dr. Cauchard solved my blurry vision when other doctors couldn't…read more After suffering from unexplained blurry vision for years and finding no help despite visiting a long list of NYC eye doctors, neurologists, and other medical specialists I was finally referred by a friend to optometrist Dr. Ron Cauchard in NJ. I was able to get an appointment without a long wait and was surprised by how much extra time Dr. Cauchard spent with me during just my initial appointment. After taking an in-depth medical history and performing some basic vision tests, the doctor asked me if I had the time for some more detailed tests. I assumed that would mean having to come back on another day, but wanting to find me a fix as soon as possible the doctor instead gave me a comfortable place to sit in an extra examining room and continued coming back to run added tests on my vision in between treating other patients he had scheduled that morning. All together, Dr. Cauchard must have devoted over two hours to my case on what was supposed to have been just an appointment for my initial eye exam. Then Dr. Cauchard explained the results of the extra tests to me and dialed a completely different eyeglass prescription from what I had been using into those large examination lenses you typically look through when having your prescription checked each year. The new corrective prescription Dr. Cauchard came up with eliminated a huge amount of the blurred vision I had been struggling with for years. Of course, I would still need to wait for new lenses to be made up before I could get the benefit of this new prescription--but that's when I was surprised a second time by Dr. Cauchard. As soon as he saw how much the new prescription he developed had cleared up my eyesight, he personally began telephoning a number of his optical suppliers until he found one that had lenses already in stock closely matching the new prescription I would need. When he found a supplier that had these on hand he ordered the lenses sent to his office overnight and his excellent on premises optician immediately fitted them to my existing frames while I waited. That gave me a huge vision improvement on the spot and eliminated the need for me to rush in selecting new frames and ordering new permanent lenses. The doctor charged me nothing but his cost for the temporary lenses and didn't bill me anything at all to have those lenses cut and fitted to my existing frames. When I later received the monthly benefits report from my health insurance carrier I also saw that Dr. Cauchard had only billed me for a basic eye exam despite having literally spent hours working out a solution for my problem on a first visit. You will not find a more dedicated and kind eye doctor anywhere than Dr. Cauchard.

Have been going to Dr Cauchard for many year and have always had excellent care. His staff is…read moreefficient and pleasant. He has a selection of frames in his office for one stop shopping.