As many here have stated, this company will trick you by quoting you a lower rate, but pile on fees for absolutely nothing. This apartment only uses gas for heating, all other appliances are electric. They started adding fees to our bill in October, before we had even turned the furnace on they charged us $36. I would never have chosen this company had I not been coerced and manipulated by their door-to-door rep. I always shop suppliers online and have not had any issue doing so when I am choosing a company. The experience has left me hostile to any organization that sends reps door to door. I just paid a cancellation fee to avoid subsequent unexplained charges after the current month and I'm looking into filing a complaint with the PUC. read more

This company is a SCAM! Do not do business with them! They will send con artists to your door, and make promises they will not keep. They will add on extra fees and charges, then lock you into their system, and you will not be able to get out of it without paying their high exorbitant fees. Beware, stay away from this company! I should give less than one star, I should give them negative a million stars. read more

Door to door POS scumbags who make you think its cheaper to go with SFE than sticking with PG&E (absolutely not its a complete ripoff). Don't show them your bill nor sign absolutely anything. Just think about it, if they worked with PG&E, wouldn't they already have access to your bill? Slam the door in their face and tell them to GTFO your property. read more

Who are they? Scammers. Stay away from them but if they do scam you, then fight to get your money back. Feel free to read on and get details of my story. We moved out of California in the beginning of Aug 2022. I received an account closure notice from SFE Energy dated Aug. 30, 2022. For being a first bill ever from SFE Energy, it stated to pay $254.04 by Sep 14, 2022 to prevent collections. Upon calling SFE Energy they couldn't locate the account after providing them the customer ID number, agreement number, name or address listed on the bill. I informed her it was a scam as PG&E was our electric company but would happily pay the $44.04 gas charge if SFE Energy could prove the bill was valid and we were a customer but I would definitely not be paying the $210 in cancellation fees. She took my information and said she would send the account in for review and someone would get back to me in 5-7 business days. My husband paid the bill to avoid the collections threat. SFE Energy never called back. I sent them a letter in Nov. 2022 informing them that failure to respond to my inquiry within two weeks would result in a complaint being filed with the Better Business Bureau (BBB). On the 14th day I received a response via email, which was interesting since that information wasn't provided in the letter. They informed me they were looking into my inquiry and would get back to me. Then they proceeded to give me the run around. After several stall tactics I told them I was going to the BBB if I wasn't refunded as I had provided them with proof of current address. They finally sent a reimbursement check in Jan. 2023 for the $210 cancellation fee and thanked me for being a valued customer. SFE Energy didn't prove that I was a customer and they didn't reimburse the $44.04 gas charge. It took almost 6 months but I did receive the bulk of the money back. read more

They show up in our neighborhood and go to door. The sales rep pushes an energy plan through PG&E that is suspicious. They push hard and fast, asking to see our PG&E bill, attempting to sign us up without providing any detailed information. No written material, no mask, and he was unable to explain any details. Then this evening after dark another salesperson knocked on our door to "complete my application". When I asked for something to read he hesitated and gave me a business card. Online research confirmed my suspicions. An F rating from the BBB and numerous complaints about the high-pressure shady practices of his company. He left and continued going to our neighbors in our apartment house. read more

Rates change all the time. Does not save money at all. Agree with all the people commented that they are ripping off the customers to make profits. Stay away -- Do not use their service. Ever. read more

Do not even think about signing up with this company. They are crooked. They promise a lower rate, get you to sign a massive contract then you realize rate is not lower and you signed up for 18 months and they want an early cancelation fee. I let the contract expire. Now it is tough just to get them to cancel the service. Near impossible. They are cheaters. And worse of all, they call you like 5 times a day trying to get you to stay with them after I have told them at least 20 times to never call me again. They just keep calling. This company is as crooked as one can be. Don't even think about using them. read more

SCAM !!! SCAM !!! SCAM !!! Please be aware if a door salesman shows up and asks for your utility bill and says your bill will be half if you opt for SFE, please do not believe it. I fell in their trap and ended up paying around $450 in 2 months. My monthly bills used to be maximum $40. You can see what they are trying to do. LOOT people by saying lies. Please read the contract before signing, you will be locked in for 3 or 4 years contract, you will pay cancellation charges more than $150. It's a very big scam. The door salesman will tell you something and the reality would be completely different. They should educate the door salesman, they seem to get commission for each contracts they sell. HUGE SCAM !!! Please let me know if there is a consumer governing body whom we can reach out to to stop this massive scam. read more

The representatives who helped me were fantastic. They were very detailed, explained every single detail to the core. They also were very courteous when I was asking a million questions. Thanks to the great staff, especially Stephan. Thanks again for all the wonderful help that they provided and the attention to detail. read more

I cant express how disappointed I am With SFE . IT ALL SOUNDED GOOD. You all know the saying"If it sounds to good to be true, it probably is" I knew it was going to a increase after a few maybe 6 months, I never expected my delivery fee is almost 4 times more than usage or therms. Thanks SFE thanks for destroying our trust in believing someone ,someday really wants to have our best intrest in heart. read more

over priced, horrible energy company. They will lie to you and tell you "oh the price will go down" "you won't have to pay PSE&G anything every month." biggest bullshit i canceled my account the second month because the first month i called they said it will go down the next month.. instead of going down i got charged extra on top of my normal utility bills.. BIGGEST SCAM read more

Like many others have said this is literally a scam!!! Do not sign a contract with this company. I was mislead, deliberately lied to and ultimately pressured into signing a 3 YEAR contract when I was told that they were a provider working with my local utility services. They will charge you hundreds of dollars when you read the fine print of their contract and realize it's a scam and request to cancel. read more

scammmmmmm do not participate if they come to your house.. was charged more then my normal gas and electric bill and now a cancellation fee. i sent a complaint as well to the bbb. customer service told me they cant do anything but keep emailing me and telling me what i owe and wont let me talk to anyone else just a fyi a girl named jalyzn santiago rep # nj3038 came to my house.. all lies. shut the door in their face. im paying a huge amount for nothing read more

So I fell for this company and now I am in the process of trying to cancel. I just recently signed up for it, yes very stupid mistake, lesson learned. Has anoyone else had big issues with trying to cancel even though they have early cancellation fee which I rather pay if it means cancelling? read more

one star is way too high, total lies right from the beginning, came to my door said he was with PPL my local utility checking on the new meter's my area received, asked for the current bill said I was mistakenly over charged while he was filling out a contact he said was just a notice to avoid being incorrectly billed. If he would be half the energy in actually being up front and selling his product he would surly do better. Next email is to the PUC read more

One star is too high for this company. I recommend you don't even talk to them if they contact you. They contacted me at my home with two sales people and wanted to "verify" my bill of my local utility. After a few questions back and forth, they couldn't tell me just what they were offering as a service or product. I see from their website they are competing with my local utility. When I asked the lead sales person whether they were a competitor, he said they were not. Clearly a false answer. The more we talked, the more I could see they simply would not give me straight answers. I know a fair amount about the energy markets, but nothing they said was consistent or showed a clear story about their role. He cited some alleged facts, but when I questioned him on those, he changed his story. He gave me a hard sell attitude, like he knew it all, and I was the ignorant one. If you want to manage your energy use better, there are a lot of reputable companies and sources that can explain their product/service and what they are offering. Don't waste your time with those who can't. read more

This company is a scam . They come to your home and make you believe that they are from National Grid, if you ask them weather if they are national grid or not they do not give you a straight answer . They came to my house a few times and I never signed up , but last time they came in I did , the guy kept asking me if I did not wanted to save money, that they would give a lower "fixed " rate on my gas for 3 years . I said ok , why not ?! That's a lie the only thing they provide you is a lower rate on your gas , National grid still charges you for gas delivery and generator which is what cost the most . The last bill right before I canceled the service was like double of what I usually pay , never paid $250 something dollars for gas before . Don't fall for them , ask if they have a license to be soliciting they have to have one and they don't . Also when I called to cancel I had to pay $170 to cancel both electric and gas . read more

This is an energy provider company. In my area, you normally have PGE, but they offer natural gas at a different rate. They send door to door salesmen, and in my experience, the salesman told me I could get energy more cheaply than I was currently paying. I had used a lot of energy for a pool heater, and for the span of a year I was using a large amount - and paying for it! Hence the lure of a cheaper rate. However, I was not informed at contract signing of important things, like its a 3 year contract, and you only pay a low rate for 41 therms a year. After that, it's higher and not a cost savings after all. When I looked at my bill the next month I was being charges as a large user. But since my husband passed away, I was the opposite. Nevertheless I was charged an extra fee each month by SFEE as a large user, regardless of the energy I really used. When I called them - and it is very difficult to get through, they said there is nothing I can do. If I wish to switch back to PGE I would have to pay almost 200 dollars in cancellation fees. Bottom line, I am posting this because I do not recommend them, as they fail to inform you when they come to your home of the facts. I intend to file with PUC about them, but if you see them, it is too good to be true and don't fall for it! read more

This Company that sends young kids going door to door is a big freaking scam. They ask you for your utility bill and promise that you will pay less for electric and gas distribution. They are big con artists and they are full of shit. They act as third party suppliers. I fell for this scam and I strongly recommend that you do not give them the time of day. Your utility bill will be much higher if you sign up with them. Their paperwork states that you have until 5 business days to cancel. Well I cancelled within 3 business days and still got billed from them through my utility company, because it goes by your utilities company billing cycle. These guys are a bunch of freaking con artists. my advice is if anyone from SFE Energy knocks on your door is curse them out and slam the door in their face. They have many, many complaints with the Better Business Bureau. I am really sorry that I fell for their shit but got out of it but not before I got billed from them. The Better Business Bureau should look into this company and other regulatory agencies and put these bastards out of business for good!!! SFE YOU ARE A DAMN SHAME OF A COMPANY!!!!!! F U. read more