If you have a choice go elsewhere, literally anywhere else. Incompetent staff from the front desk workers, the nurses, the financial coordinators and most importantly the doctors. Dr. Gannon is worthless. We spent 10 months going to appointments and doing testing for nothing, absolutely nothing. NEVER got a straight answer on anything. They kept billing my insurance even though we told them from day one they would not cover anything. They are condescending and were upset with me that I was frustrated with them for not being able to answer any question. Also gave my husband a lecture for not knowing my birthday (really???? who the hell cares). Had an appointment with a doctor at another facility today. In my 30 minute appointment I got more answers and information than 10 months with Shady Grove. I would say Shady Grove only cares about money but since they wouldn't even do any treatment I think they only care about their success rates. They don't want to help low odds patients. So if you aren't 20 with no health issues go elsewhere. Fertility treatments we know are pricey and were prepared for that. We were not prepared for the emotional turmoil caused by Shady Grove. It is a stressful situation already go somewhere that cares. Stay away from Shady Grove. read more

If I could give this practice 0 stars, I would. TriCare no longer covers any care at any Shady Grove location. Federal employees and military (active duty, reserve, and veterans) are no longer covered and Shady Grove has increased their prices. Their doctors are impersonal and unresponsive. I have been called other patients' names on multiple occasions, and my physician has misquoted my medical history. My doctor has also complained that she is spending too much time on me (during a 10 minute conversation after 5 failed cycles) because she's very busy. Their financial department blatantly violates HIPAA by refusing to release medical records (PHI) until they have received out-of-pocket pre-payment for a full IVF cycle. The care is not individualized, and the care teams make no effort to adjust the patients' course of care based on current data. In addition, my partner and I are federal employees and we were refused care and forced to discontinue an active IVF cycle because we are not getting paid during the government shut-down. Please go anywhere else. This practice is only about their bottom line. Their doctors have poor records of acheiving pregnancy because it benefits them more to keep receiving payment while you do not achieve your goals of having a family. They take advantage patients and routinely the financial department cancels cycles on Friday afternoons with weekend appointments scheduled. Please try the following practices: Columbia Fertility, CCRM Associates, Dr. Rifka, Washington Fertility Center. Best wishes in your journey. *edited to add, please view the hidden reviews about medical complications from care at Shady Grove* read more

Wish I could give zero stars. Extremely poor customer service and multiple billing errors that never get resolved. Please avoid this business if you can and try to find a better suited infertility clinic to address your needs. This business is completely unprofessional and when I contacted them multiple times regarding billing issues they say they will be resolved but never do. This is extremely disappointing and frustrating. I will never return and never recommend this business to anyone. You have been warned. read more

OVERALL - Avoid Shady Grove not for the treatments but because of customer fiscal mismanagement Bottom Line - Worst billing and fiscal management company I've ever worked with. Despite being done with Shady Grove for over a year and having a settled account (which included a $10k down payment to cover fees not covered by insurance), we continue to get bills. After paying one bill 3 times just to get them to stop, in the same week we got both a refund of our payments and a notice of overdue payment for the original bill that is going to collections. Whenever we call about the bill, the wait times are over 90 minutes and we can't get through to anyone. This is absolutely unacceptable customer service that may also impact our credit score due to absolute ineptitude. Further Details of our experience: (1) When we started the process, we provided a lump sum of $10,000 to collect any fees not covered by our insurance. Once we moved on from our treatments, they billed their final amounts and refunded us the remaining money close to 6 months later. Not happy about them holding onto money to "catch up" on collections that are delayed getting through their system, but it is what it is. We got our money and moved on. (2) Since the closeout, we have received the same $25 bill in the mail 3 times over the last 6-9 months. We continued to just pay the bill so we could move on. With each subsequent bill, we got more and more frustrated since we not only wanted to move on from Shady Grove but we actually couldn't because they could not figure out a simple billing process. As an aside, I am a CPA and I've seen bad billing processes but this is by far the worst. (3) Every time we've called them to resolve the issue, the wait times are over 90 minutes and we cannot get through to anyone. Also, we both work so we don't have a ton of disposable time to dedicate to helping Shady Grove understand how to post a collection (they have no problem billing, even though it takes up to 6 months to process). Overall, avoid Shady Grove. We have tied up a lot of money there, and despite giving them a lump sum up front to avoid this issue, it continues. read more

Poor customer service. Poor communication wjth wasted driving and appointments. Profits over common sense medical care with things such as requiring genetic counseling that has already been done. Zero callback and zero desire to make the process less stressful or timely. They stated that we have no other choice due to it being through tricare. Complete malpractice treatment of the military community and have only made our stress levels during a limited window of shore duty even worse. read more

The billing practices at Shady Grove are shady at best. I would advise anyone who gets their care here to always comb through your itemized bill. On the morning of February 13th, I went in for an IUI monitoring appointment at Shady Grove Fair Oaks. The physician and NP who did my ultrasound informed me that I should have my IUI on February 15th. They gave me all of my instructions and scheduled my procedure before leaving the monitoring appointment. Then on the afternoon of the 13th, I received a call from a nurse who told me that a different physician now wanted me to have my IUI on February 16th. So I rescheduled the IUI to February 16th. Fast forward to today March 8th, I receive notification that I owe $700 for a canceled IUI cycle even though I didn't cancel anything, it was simply rescheduled. Why should I have to pay $700 because the providers at Shady Grove changed their mind about when I should have my IUI procedure? read more

Very unresponsive but too expensive service. They are very negligent about prescription and any medical care that should be provided without any error. read more

We were driving across the country when we had our first video appointment with Dr. Browne at Shady Grove Fertility. Little did we know at that time that it would lead us to getting pregnant and well on our way to a delivery date in November 2023. From day 1, Dr Browne was empathetic and sensitive to our situation, we had one previous unsuccessful IVF. We know that in this process no one can guarantee a successful IVF but Dr Browne gave us hope that we were good candidates and our chance would be good if we tried again. Going through this process is tough, very tough for a women, but tough as a couple as well. I am happy and highly recommend this facility and particularly highly value our experience with Dr Browne, so much so that we feel compelled to share our experience. Thank you Dr Browne, we hope that you allow us to consider you part of our growing family! read more

I was facing chemo treatment and needing to preserve my eggs prior to treatment. First thing I must say is that this facility will pressure you to start doing unnecessary test as often as they can get you in just to run up your bill. I would caution to not start any testing with them until you are 100% ready to start the process (don't let them pressure you). I went to Shady Grove fertility Fairfax for an HSG procedure, which was required by my insurance company to approve my egg retrieval. I had researched the procedure and watch videos to make sure I understood how the procedure was supposed to go before hand. I understood that it could be a little uncomfortable and cause cramping, but that did not bother me because I have a high threshold for pain. This is a procedure where they insert dye in your fallopian tubes to detect any blockages. The technician and nurse were having the hardest time inserting the catheters with the dye and the next thing I know the dye exploded all on my exposed body. This was very traumatizing. The nurses attempted again but it seemed like they didn't know what they were doing and the pain was horrendous. I couldn't continue with the procedure. Never in any of my research did I see a potential situation like dye exploding all over you mentioned. Fast forward a few weeks later I get a bill for $500, for a half done job for images that were not of good quality to determine anything. The experience was so horrible that I gave up on my hope for future egg retrieval, as I had to start my chemo ASAP and didn't have time to start the process all over again somewhere else. I tried to call the SGF Fairfax, VA location to discuss the situation and the manager Stephanie had very little sympathy for my situation and experience. "Nothing she could do" she said bluntly. Well, I will make sure to never recommend anyone to Shady Grove do to their lack of concern and care for their patience experience and well-being during such a challenging time. read more

Billing department is the worst. My case was cancelled by Dr. and I had to call 5 times to get the money back .they ask us pay the money before procedure, but I don't understand y they are hesitating to give money back to patients when the procedure is not happened. read more

Anuthama K The treatment journey was long for us in shady grove fertility center. Dr.Browne was extremely supportive to us in all the setbacks. She did her best to bring the smile in our face and give us a new hope and life. Nurse Anne always answered all my doubts with care. Thanks for being with us. read more

I will give Shady Grove credit for what they are good at - efficient and very focused. It IS a business and despite how personal it is for the patients at the end of the day; businesses are about the bottom line: numbers and profit. I get that. What I didn't get - nor liked - was the feeling that I was in a "baby mill" and that regardless of my expressed discomfort (in fairness who is comfortable in a fertility clinic) they never treated me more than just a number on a patient chart. It made a bad situation worse because on top of the shock of fertility you have to cope with being treated less like a person and more like 'just a number'. From being made to wait in the waiting room on each appointment past my scheduled time to the lack of answers it was not a great experience. It didn't help that the phone calls weren't always entirely reliable (oh you have an issue; oh wait no you don't) and that I felt like I was being rushed through the drive through at each appointment. I didn't understand everything that was going on but never got the answers I sought. Here's what I can say positively; the gal who drew blood was amazing. I know they see alot of people; I get that but we are PEOPLE with feelings and emotions about our situation and a little bedside manner would have been nice. read more

I had a bad experience with Shady Grove and have since gone to Dominion Fertility, which has been a more pleasant experience. I do not doubt that success at Shady Grove would have eventually happened, but we didn't switch to Dominion because of success rates - we switched because of mass communication problems that I believe stem from the "baby mill" feel others have quoted. After 3 unsuccessful IUIs - so over 4 months as a patient - Dr. Browne called me to tell me that I needed to seek a genetic counselor to discuss how we are carriers for Fragile X. This was the first I had heard of it and our genetic testing had been done months before. I tried to ask Dr. Browne more questions, but she told me I needed to speak to the genetic counselor and wouldn't talk to me further. I had to call Counsyl, set up an appointment and wait. When the genetic counselor called me, she was confused. She said that there were no records of me or my husband being a carrier. I called SG back and the nurse, who finally called me back, told me they think Dr. Browne must have been looking at the wrong file. She said she would confirm that. I waited a week. Neither the nurse nor Dr. Browne called me back to confirm anything or apologize for what was, truly, very upsetting. We moved to Dominion. They have been much more attentive and I am happy to say after 1 IVF I am now pregnant. read more

We use Dr. Browne and are very, very happy with how professional and understanding they are. They really try to work with you to develop a plan to conceive. I had issues with other clinics about age (was only 33 at the time). They assured me on the age issue. I never felt that I was a "baby mill". I liked how efficient they were with appointments in the AM. When I lost my 2nd child, I was comforted greatly by the nurses who shared their experiences of loss with me. I was very impressed with how professional and kind Dr. Browne was when I had my ectopic. It took a lot for us to conceive, but those are *my* issues and I am not going to use a review to blame a Dr for them. We ended up being very successful with SGFC. I have recommended them to many friends who have had many, many issues with other clinics like Dominion and they have also been happy with their experiences. Infertility is a business, but it is also a very hard, personal issue and they "got" that, something other clinics like Dominion never got. Insurance covered our IUI's. The confusing thing was that you had to call the insurance company that then had to get an authorization to cover the treatments. SGFC handled this very efficiently with me and even called me to let me know that they could now do the treatments. In a nutshell, I would not have my beautiful daughter if I had not gone here and I credit Dr Browne for that. She was born in 2012. We will be going back to Dr. Browne in 2014 for our second child. ETA on 9/23/2013, we are currently in the process of going back for our second child. The office has expanded since I was there originally and the new look gives it a more sterile feel. I liked the other look as it made you feel more welcome. Now having said that, I still like Dr. Browne and am glad we are working with her again. ETA on 11/5/2013: I have had some "issues" with their new front desk help. I called once and was placed on hold for 15 min and forgotten. Hung up and called back and got my questions answered. But I really should not have been placed on hold for 15 min and forgotten. read more

How can I not rate them a 5? I got a baby!!! Dr. Greenhouse was my doctor and Patrice was my nurse, but I saw other staff including other nurses and technicians - all of whom are polite, and sensitive to the delicate nature of dealing with a women undergoing fertility treatment. Their bedside manner is on point, which is really important, again, due to the delicate nature of fertility treatment. The stress, fear, and anxiety were assuaged when I was in their office. The best part of being a patient at Shady Grove is the complete and thorough explanation given every step of the way. At no point did I think "What just happened?" or "What's going to happen?" Even though fertility treatment is "jump and hope for the best of luck" (because meds can work, work too well, or not work well enough. Because treatments and procedures can work or fail, not due to anyone's effort, but just because sometimes they don't work), the staff and my experience were positive. I have recommended Shady Grove to 3 friends who are currently seeking fertility treatment at SGFC. Plenty of other friends have heard my praise of Dr. Greenhouse, Patrice, and the rest of the staff. At no point did I feel like I was part of a conveyer belt or "baby mill". Yes, the ever-2/3-day morning check-ins are routine, and you see plenty of women and couples coming and going, but everyone was met and greeted intimately, and the staff did not rush me. And like I said - I got a baby out of it!!!! read more

I am grateful for our daughter that was conceived by using Shady Grove, however, we had a lot of billing issues along the way that was super stressful and due to wrong medical coding, long wait times at the offices and now we find out there is a, "no children allowed" policy in the office? It seems odd that a place dedicated to building families doesn't allow families in their office. read more

Dr Greenhouse is the best doctor a girl could ask for! After going to two previous Doctors with no luck I ended up at SG with Doctor Greenhouse 7 years ago. I'm excited to say with the help of their amazing team and knowledge I have been able to have two boys through IUI and now due with a healthy baby girl via IVF. There is no other place or doctor I would recommend my friends to other than Greenhouse. If you want a supportive practice that follows you every step of the way, cares enough to work with you GP and OB to make sure you high risk is managed and drugs are under control to have a healthy baby, you should look no further. I can't even begin to say how much I appreciate this Team. Best doctors in Northern VA! read more

By far some of the nicest medical practitioners I have ever encountered. Dr. Malik is so sweet and understanding, as is the rest of the staff. Even the front desk is wonderful and that is rare in the medical field. I like that they are so upfront with your insurance and provide you costs and coverage analysis right from the beginning. They also do early morning appointments so you do not have to be late for work. I do have one grievance with them and that is that they are very hard to get on the phone. You will commonly encounter an answering machine. Nevertheless, it's a good practice and it's nice to feel like a person instead of number! read more

I usually don't complain but Shady Grove Fertility billing department needs one big time. They are the WORST in communication and integrity. Kept sending wrong bills and system does not show payment sent even 2 months after the complete payment. They never submitted the claim to my insurance and hence insurance never knew I made the deposit. NIGHTMARE. Alexandra is the worst and keeps lying that they are working on it and will get back to us in a day or 2. @ months later she hasn't responded. They save your phone number to your account and name so when you call it tells the name in the caller ID and hence they never pick up. If you call from different phone they respond right away, which is not very professional. Their fertility service is good but billing is a nightmare...However Dr Levens is awesome and the best. And Nurse Mary is amazing too and super helpful. I am not sure why they dont get their financial/Billing department's act together. read more

Dr Greenhouse is the best thing that happened to us. He explains the issues to the point with the best possible solution. On time, very accommodating, great listener and the best bed side manners. He and his team at Fair oaks made us feel so comfortable in our visits. We would highly recommend them. read more

My Husband & I are trying to get an appointment at any of the locations, we used the 1888 761 1967 line, we got an appointment in one month, so after talking with my husband I called again, in my second call, I was trying to ask if they have any other date, closer, but they said NO, because the location you get is the one you are going to have to go all the time, and the Dr. you choose in that moment is the one will be always with you, Shady Grove DONT ALLOW you to change Doctors. I asked how about if I dont feel comfortable with the Doctor, she said you can switch only once... I CANT BELIEVE IT ... read more

Dr. Greenhouse and Shady Grover Fertility Fair oaks is amazing. The front desk and staff are always pleasant and are more than happy to work around schedules and changes. They are always welcoming even bright and early in the morning. I went to Dr. Greenhouse who was amazing! Although all the doctors were great. They kept you very informed every step of the way but also made you feel at home and comforting. read more

Good afternoon All, I think Dr. Greenhouse, Laura, and Maritza were such a great medical team. It was such a great process, everything was explained, and went through my 1st IVF cycle. Since Dr. G passed, got switched to Dr. Browne. Her communication method isn't strategic, she said the goal was for SGF to help us have a baby, she address SET, but not MET, implantation failure, or PGS. The Office Mgr was very responsive and asked for Dr. B to contact me with the female/male specimen results. Dr B contacted us and would be more aggressive in treatment. Next, the clinical team transitioned from Laura to Kim. Kim did not contact me or email me until I was departing the practice and asked why I'm leaving. The finance dept is very professional, schedules meetings, but they were waiting for a new protocol treatment and Dr. B changes to treatment. Spoke to the Office Mgr, she said the protocol never changed since 2018, the clinical team didn't forward the form to Finance. We discussed the IVF process. The clinical team was waiting for me to accept IVF cycle and I'm waiting for the insurance company to pre-approve which takes 2-4 weeks. So much miscommunication. Then the VA Regional Manager sides with the Doctor, Clinical Team, and Finance dept. I also told her SGF sent an estimated bill to my insurance, but I never asked SGF to bill cryo or egg storage. I flagged my insur company, BBB, and yelp. read more

Thanks to Dr. Greenhouse and the staff at the Fairfax office, I'm newly pregnant with my 2nd IVF baby. Because of the number of appointments involved with treatment and the friendliness of the staff, it was always a pleasure going to the office for appointments. Everyone knew me by name and it was a bittersweet day to 'graduate' from the practice into care with my OB/GYN. Dr. Greenhouse is the absolute BEST! He's so patient and takes great care to answer questions to your satisfaction. He provides his professional recommendations but ultimately leaves many decisions up to you (after explaining risks and possible outcomes). While in treatment I had dozens of appointments for labs and ultrasounds. Phlebotomists India and Sumatra are wonderful! They do a great job of making all those needle pricks as pleasant as possible. Carmo, one of the sonographers, is awesome. She's careful to make you feel as comfortable as possible (while undergoing a transvaginal ultrasound) and doesn't rush through the exam at all. Very pleasant bedside manner. Barbara at the front desk is a real gem. It's very easy to check-in and check-out as well as make appointments for followup visits. I don't think she's ever had a bad day, and I've seen her at 7am! My first nurse, Marci, is lovely. She's quite competent and funny and tells it like it is. She showed me how to do my own injections and always followed up with me to be sure I was doing ok and didn't have any questions. I miss her so much! But whatever you do, DON'T call her Marsha. :) Jenn is another fantastic team member. She was always available to answer medication questions and give hugs. It was so great getting to know her. Everyone here is so competent and friendly. It really was bittersweet to graduate from care. read more

I was assigned Dr. Brown and very happy with the support, care, and guidance she provided us. If you're skeptical as we were, try to remain open-minded and optimistic. We weren't sure if IVF was our path but we at least wanted to know everything about our odds and what we were up against. We moved forward with various testings and I took heed to the advice from Dr. Brown and that's all that was needed. The fair oaks office staff were incredibly supportive and kind from the scheduler/billing to even the ladies who drew my blood. read more

I am sure they are good, but I felt like a cow in a meat factory.

Dr Browne gave me the baby I had always dreamed about. My husband and I tried for years to get pregnant, I went for testing and was told I had hardly any eggs left, my mother had gone through menopause at 35 and I was 34 so I knew time was running out! Dr Browne kept my husband and I positive when I failed out of and IVF cycle with very aggressive medications, she gave us realistic advice to try for more IUI cycles to maximize what we could do with the money we had. We were successful with an IUI cycle and our healthy baby boy was born this May! Along the way her and the staff were so kind and understanding through tears and positive, and made the experience so easy, I also was refunded money when I failed out of my IVF cycle and that was an easy process. read more

Highly recommend Dr. Greenhouse and his staff at the Fair Oaks office. Dr. Greenhouse is very knowledgeable, patient, and explains things in a clear, easy to understand manner. His is compassionate and his calm demeanor helps alleviate some of the emotions involved in what can be a stressful process. I always found the front desk staff and nurses friendly and welcoming, at both the Fair Oaks and Rockville offices. Anne was my nurse and she was available 24/7, supportive and always available to answer my many questions. Thanks to Dr. Greenhouse and his team, we are now expecting our second IVF baby. read more

After actively trying for over three years my husband and i sought assistance through Shady Grove Fair Oaks and were assigned to Dr. Browne. The entire Shady Grove team at Fair Oaks, Fairfax, and Rockville are outstanding. I never left an appointment with out feeling completely informed and satisfied with next steps and what all procedures entail. Dr. Browne was especially easy to talk to and very informative. She is a doctor that truly cares about her patients and does everything she can to help them conceive. Thanks to her we are now expecting! Every question i had, no matter when i had it, i was able to get an answer within 24 hrs. Being well informed, feeling like my doctor actually cared, and the friendliness and ease of working with the support staff made this last year of working with Shady Grove a pleasant experience, no matter how awkward and uncomfortable you are physically. While all the doctors at the Fair Oaks office are great, i would highly recommend Dr. Browne for her knowledge and her ability to make you feel at ease during this process. read more

Dr. Greenhouse and his staff are amazing! Prompt patient care, clear plans, quick appointments, and a sense of humor are just a few of their great qualities! My husband and I had been trying for a little over a year on our own without success. We went to Dr. Greenhouse and from the very beginning, he set a very clear path. Now, after a successful round of IVF, we are 12 weeks pregnant. Their staff truly makes you feel like a patient and not just a number. read more

Dr Greenhouse and the entire SGF staff were amazing during our fertility treatments earlier this year. They were always so kind, accommodating, and informative. We highly recommend SGF and are now expecting in January! read more

Dr. Malik, my nurse Nishat, and all of the staff at Shady Grove are extremely professional and caring. I wish I would have known about Shady Grove earlier because this was honestly a wonderful life-changing experience. Dr. Malik made me comfortable during the whole process and her positivity was encouraging. I suffer from PCOS and my Husband and I were able to conceive with their amazing help. We are now expecting our little bundle of joy in December 2018. I would highly recommend Dr. Malik and the Shady Grove team to anyone suffering the heart break of infertility. read more

I am so grateful to Dr. Greenhouse and his staff at SGF. Over the years of working with them, they truly feel like family. Dr. Greenhouse was the most thorough doctor I have ever worked with - he drew diagrams to explain each process, took time to answer all our questions (and believe me, we had a ton), he responded to emails promptly, and most importantly treated my husband and I like people rather than just a number. He provided very sound advice and took into consideration our opinions and requests to ensure we were comfortable and part of every decision. Coping with infertility was difficult for me but Dr. Greenhouse, the front staff and the nurses were so friendly and helpful that it made the process more tolerable. It's a tough journey because the human body is somewhat unpredictable but I am extremely happy with choosing to go through this process with Dr. Greenhouse and this office. I did read through some of the negative reviews for this office and wanted to mention a few things since I was a patient for a couple of years (not negating others opinions.. just trying to divulge my personal experience): For the "factory" stereotype - I think it's important to realize that they do have a lot of patients - it's because they have some of the best rated doctors in the area and northern Virginia is overpopulated (haha). Those reasons as well as the fact that everyones body reacts differently to medication/treatment might mean that sometimes your appointment may be running late or there are a TON of people in the waiting room. This is because unfortunately too many cycles synced up ;) I didn't find this to be too frequent of a problem, but worth mentioning in case. Also, I always scheduled the earliest monitoring appointment of the day to try and mitigate my wait. The silver lining is they will ALWAYS fit you in during a cycle for your appointments. For the front office - Barbara is amazing. She has to schedule so many appointments, check people in and out, and is helpful compared to many other doctors front office staff I have dealt with. I have always had her refer me to the appropriate individuals if I had billing issues/questions, or questions on which types of appointments I needed. For billing - I have had instances of requesting ledger detail to ensure I was billed appropriately, especially since infertility treatment can be expensive (ours was since our insurance sucked at covering infertility). I am extremely type A so I always look at my insurance policy or call them to determine costs rather than rely on the doctors billing office. So overall, SGF always submitted bills to my insurance and never overcharged me. Wow, I never write reviews but was SHOCKED to see SGF fair oaks only at 3.5 stars. They are amazing and at the end of the day, I had the best doctor/nurses and I have a healthy baby girl (and several friends with success stories from this location). I plan on going back to this office in hopes of conceiving another baby. Thank you SGF Fair Oaks office! read more

Dr. Browne is very knowledgeable, caring and very matter of fact. She clearly laid out all our treatment options and took the time to explain the pitfalls of each of them. She understood the choices that we made and was very supportive of them. We would highly recommend Dr. Browne. read more

Shady grove fertility charged me and my two health insurance companies and refused to refund what was over paid. I was told my case was processing but i never heard back from them. After many calls i was told the case was still pending ans that was after months and years and i still haven't got a refund yet. Be away from this people at all cost. You will be charged the cost of all tests upfront and you have to send your paperwork your self to your insurance to get reimbursed instead of them send it and charge you co-pays like any other doctor or dentist etc. Avoid at all costs if you can. read more

I don't know where to start! Currently I am in my third cycle of IUI in Shady Grove and I should have pulled the plug after I met Dr. Browne for the first time or even when I went for my second IUI day On Sunday morning to their Rockville location. One thing for sure though I am not going back after completion of this cycle, I am writing about my personal experience with the hope to help some other couple in making better decisions and choices. Here is my experience: First time meeting Dr. Browne for consultation with my husband. Dr. Browne who was meeting me for the first time and did not have any data or lab work on us made a quick diagnosis that my problem is 99.9% due to old age, she managed to use "you are old" comment within 15 mins at least 20 times in different phrases and sentences. I am 42 years old and in a very good health, I do exercise regularly and take a very good care of my body, I had my first and only baby at age 40 and we want to get pregnant for our second child before I turn 43, so we wanted to proceed with IVF. She told me IVF is for younger people who have other conditions that prevents them from getting pregnant, whereas my problem is my old age (again, are you serious Dr.B!!) Anyways, some how she convinced us the IUI is the best and only way for us and it will cost us a friction of the cost of an IVF. So we are in third round and so far spend 15K with zero result, how is this different than IVF in terms of cost? Plus the emotional turbulence you are in, being hopeful after completion of each cycle and not getting any result! Second horrible experience: My IUI day was unfortunately on Sunday in my second cycle so we had to have our sperm collected at 6:30 am, Our appointment for sperm wash was at 7:30, so I made arrangement for our nanny to come in super early on Sunday which she did (and I am very thankful to her!!) We went there on time and filled out check in form and waited for 1hour with a container of sperm in a brown bag, finally my husband decided to approach the lady on the front desk who was really busy eating Krispy Kream doughnuts one after another in a very continuous tempo. Turned out she forgot to check us in and they did not know we are there. They took our sample and assured us that nothing will happen and sperms are very resilient so they asked us to come back in 90 mins for IUI. When we came back again after waiting for 30 mins, my husband decided to not take a chance and went up to front desk to see how much longer we should wait. We immediately got shoved in to a room, then the nurse walks in and asks us why are we seating there?? Then she said we are not in their system and she can not locate our file??? wait a minute I thought all the offices are electronically connected!! Anyways, another 20 mins went by and finally Dr. Munn came in to perform the procedure. At that point I was having a nervous break down and shaking and crying non-stop, so much of being relax and getting all that acupuncture treatment prior to IUI for relaxation!! By the way relaxation technique prior to IUI and being there on time for sperm wash was all their recommendation that I followed precisely yet the experience was very nerve racking and far from relaxing. Third and last strike that broke the camels back!! Despite all this I decided to go for third round, because I do not like to change doctors specially when it comes to ob and any doctor who deals with those type of issues. I started my third round on Monday morning, business as usual, checked in, had my blood drawn and ultrasound, came out and made the payment and received a call at 3 pm saying I should start my medications Gonal-F 225 mg that night and come in on Thursday morning. They already placed an order in Grubbs pharmacy. I called the pharmacy and had the meds delivered with express carrier, called in and scheduled my appointment on Thursday morning at 8am as I was instructed and started my injections on Monday night. So I went to office this morning for my blood work and ultrasound, waited for 25 mins. before I went up to front to see how much longer it would be because I have to be at my office by 9am. I was told my Nurse Marcia wants to talk to me!! So I waited another 10 mins before she comes out and takes me to consultation room. She told me there is a mistake and I should come back on Friday morning since I only have taken two days of injection. I was confused and told her I started Monday evening as I was told and Monday was my third day of period and I was told I have to give my first injection that night so I did, Mon. Tue. Wed. adds up to three injection and here I am on for screening. So, she looked so confuse saying no you were here on Tuesday. when she went back and checked the computer she realized that she had made another mistake. Three strikes and I am out, going to Dominion Fertility for IVF! read more

Excellent staff, very courteous and compassionate. Wait time was always under 5-10 minutes. Dr Brown was awesome. Very knowledgeable and explained everything from step one. Would and have recommended her to friends and family trying for a little one. read more

After 3 failed IVF cycles at Virginia Center for Reproductive Medicine ( Dr. Sharara), we decided to see Dr Malik at the Shady Grove Fertility Centr and fell in love with you in our first visit. She was extremely nice,understanding and very knowledgeable. She took the time to read over 100 pages of our medical records from the 3 failed cycles and went through everything with us. She's been always in touch with us since day one and she was just as happy as we were when I found out I was pregnant after the first transfer. We wish we saw her before. she is a rising star!!. All the staff was professional and nice read more

We used Shady Grove in Fairfax and really liked Dr. Browne, the nurses and the front desk staff. We had one failed round and the next round was successful. Followed by two more rounds - 1 of which was successful with twins read more

Very unhappy with Delphina sales associate at Frederick. She is a SHARK with sales. I did not feel like a patient I felt like a number. Dr Bromer seemed annoyed by my questions. Dr Bromer said I had unexplained infertility then changed that to aging eggs. read more