Sitting in the ER at 4:30 in the morning because of extremely bad pain after a tooth extraction…read morejust to get sometbing for the pain is really unfortunate. if I'm taking 600 mg of ibuprofen and one Tylenol every 4-5 hours and it ain't working. You should be able to do more for the pain. That's what pain killers are for. I should not have to go through all this just to get a little bit of comfort. I don't know what's going on but pain killers are for people that are in pain. That's why they are made. Just because some people decide to kill themselves by being stupid with drugs that they aren't supposed to take doesn't mean I should being going through all this. Let the people that need what they need get what they need. I don't get to just rest at home for days after an extraction I have a job to do I can't just take off, so going through a job all day long in extreme amount of discomfort and pain is completely unnecessary!!( UPDATE 6:30am) at the hospital doctor comes in. I tell him my dentist won't write me another prescription because it's illegal to write me another one. He looks at me with the most confused look and said that's absolutely false they definitely can write you a prescription... so who the hell am I actually supposed to believe. This is crazy

Shayla (hygienist) is so funny and will make your day with her silly self!(: also very helpful with…read morerecommendations to keep my teeth nice and healthy(:

do not come here I use to go here for years even before it became sage and i regret it ! the turn…read moreover with staff is awful.they don't listen and they don't care . i was in pain from my invisalign and i have to beg for help. i had a filling done and it failed and my root canal left my tooth rotting because they didn't put it on right and left a gape in the tooth so bacteria can grow. after my invisalign they didn't remove all those nubs off my teeth . they also didn't tell me that it didn't fix other teeth on the side

One of the worst dental experiences of my life. Just another corporate dental program trying to…read morescam you for all your money. Went in for a consultation and cleaning they only ended up doing the consultation saying they didn't have time for the cleaning even though I had scheduled for The cleaning. The receptionist later told me the cleaning is only if they have time. They tried to trick me into signing their dental treatment plan agreement, which include included all of this work that I did not want to do. I just wanted a Cleaning like I would at a regular non-corporate dentist. They tried to say, just sign the paper to acknowledge that you read our treatment plan but at the bottom of the page it said, I agree to pay the full amount and consent to this treatment . I didn't so I didn't sign it. So I scheduled for another day to come back and do Just a regular cleaning. Go to my appointment today after waiting 20 minutes past my Scheduled time the dentist says I need to sign their treatment plan or they can't Do the Cleaning. I said I do not consent to your treatment plan. I don't want it. I only want the cleaning. They refused so I left. Biggest waste of time. Then I get in my car and get a notification of the treatment plan being signed, which I never signed so now I have to review if they forged my name.

I am extremely disappointed with my experience at this dental office. From start to finish, the…read morelevel of professionalism and patient care fell far below what I expected. Communication was poor, appointments were not handled efficiently, and I felt my concerns were dismissed rather than addressed. The staff appeared disorganized to my case, and the overall experience left me feeling frustrated and undervalued as a patient. What was most concerning was the lack of transparency regarding treatment recommendations and costs. I did not feel that adequate explanations were provided, making it difficult to make informed decisions about my dental care. I originally came in for a routine cleaning about a year and a half ago with no pain, sensitivity, or concerns regarding my teeth. During the visit, I was told I had a couple of cavities that were not a major concern, but I agreed to have them treated anyway. Since that treatment, I have experienced constant pain and sensitivity that I never had before. I can no longer comfortably bite into foods as simple as chicken without pain, and drinking anything cold causes significant discomfort. What should have been a straightforward procedure has turned into a year-and-a-half-long ordeal. Over this period, I returned multiple times to report the same symptoms. Rather than seriously addressing my concerns, I was repeatedly told that the work had been performed professionally and that the discomfort would eventually go away. Days turned into weeks, weeks into months, and now more than a year later, the pain remains and has only gotten worse. The treatment was redone five separate times, yet the issue was never resolved. Despite acknowledging the ongoing problem by repeatedly redoing the work, the conversation than became that there was no need to continue and that "these things happen with age." This explanation is difficult to accept considering the pain began immediately after treatment and was never present beforehand. What has been most frustrating is feeling dismissed throughout the entire process. During my most recent visit, after more than a year of consistently reporting the same symptoms, I felt as though my concerns were not taken seriously. At one point, I was even left with the impression that the dentist questioned whether the pain I was experiencing was real. No patient seeking help for a persistent issue should be made to feel that way. I have placed a tremendous amount of trust in this healthcare provider. I trusted this office to improve my dental health, and instead I have been dealing with pain, sensitivity, repeated appointments, and unanswered concerns for over a year. I want to make it clear that this review is not directed at the dental assistants or "most" of the front desk and scheduling staff. In my experience, the majority of them were kind, professional, and genuinely seemed to care about helping patients. My concerns are specifically directed toward the individuals responsible for handling my ongoing care. Is what made this such a frustrating and uncomfortable experience.

It's a very clean office and their staff is wonderful. Dr. Martinez is an honest dentist and…read moredoesn't push expensive procedures on you against your will. He's patient and kind. I'm looking forward to getting started this year.

They are super nice people. So far everything is pretty good. But appointments and fees are…read moreconfusing. Fees are high in general all around Florida .

the staff turn over was awful. i use to go to this office because it was close to my house . they…read moreweren't truthful about my invisiline ( sp?) and what it was correcting during the process i was in serious pain and they brushed it off and i had to beg for help. i go a filling and it didn't even last for 5 year. i got a crown and the color was so off one of the hygienist told me how ugly it was not knowing it came from their other office. .the once changed my appointment time the day off the appointment.

I was your typical nervous wreck patient coming in for my wisdom teeth. Scheduling, communication…read morewith staff/office and my insurance where never a problem for me. Everyone including Dr. Sklenicka where very nice, answered all my questions and listened to my concerns during my visits. I had a consult at a different oral surgeon several months ago and just wasn't comfortable when leaving so I never went back. Consult and surgery all within a week which was very convenient for me and my work. I tend to bruise easy but had little to NO bruising on my face, some bruising with the IV(to be expected). I iced my face to help with the swelling but also had little to no swelling! Took antibiotics and Ibuprofen as directed so I truly wasn't in ANY pain just some muscle soreness. Never woke up during procedure. Although I do suggest they should manually weight patients rather then just asking. All in all, I am very very happy with my experience with this office and my results from having all 4 wisdoms teeth out. Don't be a chicken! It's a relief to have it finally done and over.

On April 1, I underwent extraction of two wisdom teeth at North Florida Oral &Facial Surgery with…read moreDr. Scott Sklenicka. Following my consultation, I was provided with an estimate of over a thousand dollars. The office correctly charged the contracted in -network rate for the office visit and X-rays, but charged me the out of network, max price for the 2 wisdom teeth extractions. I immediately questioned the amount of the tooth extraction because my dental plan provides an approximate range of $170.00-$250.00 for this service, at 80% of covered charges. The staff member acknowledged that the estimate was likely incorrect and instructed me to speak with the front desk personnel on my way out. I proceeded with the extractions and, upon checkout, spoke with the front desk regarding the charges. I was informed that this was the rate they charged for tooth extractions, despite North Florida Oral & Facial Surgery being an in-network provider under my dental plan. When I questioned this, I was told, "This is how we charge." Therefore, it is unclear why the office applied the proper in-network pricing to part of the visit while charging me the maximum out-of-network rate for the tooth extractions performed during that same appointment. After recovering from the procedure, I contacted my dental insurance and was informed that I had been charged incorrectly. Once the claim was finalized, my dental insurance determined that the in-network contracted rate for all the services was much less than I had paid and I was owed over 800.00 in a refund for overpayment. According to my dental insurance, payment was issued on May 29, the Explanation of Benefits (EOB) was sent on May 30, and the payment check cleared on June 1. On June 10th, I participated in a telephone conversation involving my dental insurance, myself, and a representative from the oral surgeon's office. During that call, the office representative stated that someone would contact me by the end of the day regarding the EOB and the refund owed to me. I never received that call. On June 11, I contacted the office again and was told that a refund check of over 800.00 had been mailed on June 5. I was instructed to allow seven to ten days for delivery. I waited until June 24 to allow sufficient time for the check to arrive, but I still had not received it. I left a message for the billing department and then called the office and spoke with the office manager. During that conversation, she stated that the refund had been approved on June 11 and mailed on June 12, contradicting the previous information I had been provided. When I informed her that the check had still not arrived, she stated that she would contact the billing office and call me back. As of the close of business today, June 24th, I had not received any return call. It has now been twelve days since the refund check was allegedly mailed, and I still have no resolution, no refund, and no consistent explanation regarding the status of my funds. SECTIONS 456.0625 AND 408.12 OF THE FLORIDA STATUTES ESTABLISH REQUIREMENTS FOR HEALTHCARE PROVIDERS TO REFUND PATIENT OVERPAYMENTS WITHIN 30 DAYS OF DETERMINING AN OVERPAYMENT HAS OCCURRED. THESE LAWS APPLY TO LICENSED HEALTHCARE FACILITIES AND INDIVIDUAL PRACTITIONERS WHO FILE CLAIMS FOR REIMBURSEMENT WITH GOVERNMENT OR PRIVATE HEALTH PLANS. Based on the facts described above, I am deeply concerned about the billing practices employed by North Florida Oral & Facial Surgery. At a minimum, the conduct appears deceptive, evasive, and inconsistent with the obligations of an in-network provider. I WOUND NEVER RECOMMEND THIS PRACTICE TO ANYONE! This review reflects my personal experience and is intended to help other patients avoid similar billing and insurance issues.

I came in for an endodontic consultation regarding a possible retreatment of a tooth that had…read morepreviously had a root canal. While I arrived on time and was promptly taken back for imaging, I was unexpectedly charged $160 for an X-ray the doctor said he needed. After that, I was left waiting for over an hour with no updates. When the doctor finally arrived, he was dismissive, defensive, and showed a complete lack of respect or compassion. The experience was upsetting and unprofessional. I left feeling unheard and very disappointed. I would not recommend this practice based on my experience. Debbie Conrad

Scheduled an appointment for my son and I at Normandy which put us out April 14th. I get a call…read moretoday from THE RUDEST rep to tell me the doctor wont be available for the date that was scheduled and they need to reschedule my son. I explained I need a date that works for both of us because of my work schedule. The rep immediately got an attitude because I asked her to DO HER JOB and disconnected the call. I wouldn't refer my enemy to this place.

Scammed me out of $ had me pay for a dental flipper and then I found out he made it himself in his…read moremakeshift lab and double dipped and put it through insurance ..horrible manners...very aggressive and horrific in every way

Searched around for an orthodontist who could help me while being self pay. They were able to give…read moreme a quote same day and an appointment within a week. I was very thankful for the speedy service. The dentist and his staff were professional and friendly. Would recommend.

This place is a NIGHTMARE! They will bill you and or your insurance company for services you never…read morereceived, such as fluoride treatments that not only did I not have or authorize but it was never even brought up during my cleaning visit. After dealing with that billing issue and never getting the office manager to return my calls or even send me an email, they are billing my insurance company for Botox services which 1.) I paid in full the day of service 2.) they know is not covered under insurance but if I already paid you in full WHY ARE YOU TRYING TO DOUBLE DIP AND SUBMIT A CLAIM WITH MY INSURANCE??!!

I am extremely disappointed with my experience at Shore Haven Dentistry. In December 2025, I paid…read more$1,602 out of pocket for a crown that failed within a few months. The crown repeatedly fell off, and during a follow-up visit I was informed that the underlying tooth structure could not adequately support a crown. After learning this, I sent a formal written request for a refund and received no response. I also called the office twice requesting to speak with office management and never received a return call. As a patient, I expected professional communication and accountability, especially after paying a significant amount for treatment that did not succeed. Because my concerns were ignored, I reported the matter to my dental insurance company for review. While treatment outcomes vary, patients deserve timely responses when problems arise and reasonable efforts to address failed treatment. Unfortunately, the lack of communication and refusal to address my concerns has left me with no confidence in this practice. Their office manager or financial person will not return my calls, and I have been professional in the handling of this matter.

Great dentist, very gentle and friendly. Staff is great and friendly. Very good communication thru…read morethe phone and text messages

From the owner: Dr. Lysandro Tapnio graduated in 1977 from University of East Philippines and earned a Doctor of…read moreDental Medicine degree D.M.D. He did a postdoctoral residency at the New York University Dental Center from 1983 to 1984, studying clinical courses in general dentistry. After he completed his courses at New York University, he began his own dental practice in Jacksonville, Florida, in 1985. Since then, Dr. Tapnio has proudly served families in the Jacksonville community and has become one of the highest rated dentists in North Florida. Excelling beyond the basic scope of dentistry, Dr. Tapnio offers Orthodontics, oral surgery, and facial aesthetics Botox, Juvéderm. At Beacon Family Dentistry, you are so much more than a number. You are family.

My wife took a root canal 2 months ago or more. After that the pain still in the same spot. We was…read moreback 3 times after that service, for the same problem in the same spot. They didn't find the problem, but they sent us to another store and we have to pay for another appointment because they think that maybe maybe my wife is allergic to something, but anyway we have to pay more even we already pay $1300.00 just for one teeth than still in pain. My name is Jaime Fontalvo. 9048665015-9048665013

RUN from this place....switched my whole family here and every time we go " they have no record of…read moreus" then they find it.....I called this time and asked when my last cleaning was, after long holds and confusion and frankly disarray.....she could not tell me...." We are backed up for a year anyway as we only have one hygienist now" my reply was " wow, in any case you just lost a customer " very dumb, slow, uncaring staff, the bottom of the barrel, again ...run away, do not walk.