I moved to Texas and got a new dentist. They were going to charge me for new x-rays. I called Cavka…read moreDental, my old dentist, ten minutes before they closed and they emailed me my x-rays within minutes to save me the extra expense at my new dentist. Cavka gets my highest recommendation. They are awesome!

Sitting in the ER at 4:30 in the morning because of extremely bad pain after a tooth extraction…read morejust to get sometbing for the pain is really unfortunate. if I'm taking 600 mg of ibuprofen and one Tylenol every 4-5 hours and it ain't working. You should be able to do more for the pain. That's what pain killers are for. I should not have to go through all this just to get a little bit of comfort. I don't know what's going on but pain killers are for people that are in pain. That's why they are made. Just because some people decide to kill themselves by being stupid with drugs that they aren't supposed to take doesn't mean I should being going through all this. Let the people that need what they need get what they need. I don't get to just rest at home for days after an extraction I have a job to do I can't just take off, so going through a job all day long in extreme amount of discomfort and pain is completely unnecessary!!( UPDATE 6:30am) at the hospital doctor comes in. I tell him my dentist won't write me another prescription because it's illegal to write me another one. He looks at me with the most confused look and said that's absolutely false they definitely can write you a prescription... so who the hell am I actually supposed to believe. This is crazy

I am extremely disappointed with my experience at this dental office. From start to finish, the…read morelevel of professionalism and patient care fell far below what I expected. Communication was poor, appointments were not handled efficiently, and I felt my concerns were dismissed rather than addressed. The staff appeared disorganized to my case, and the overall experience left me feeling frustrated and undervalued as a patient. What was most concerning was the lack of transparency regarding treatment recommendations and costs. I did not feel that adequate explanations were provided, making it difficult to make informed decisions about my dental care. I originally came in for a routine cleaning about a year and a half ago with no pain, sensitivity, or concerns regarding my teeth. During the visit, I was told I had a couple of cavities that were not a major concern, but I agreed to have them treated anyway. Since that treatment, I have experienced constant pain and sensitivity that I never had before. I can no longer comfortably bite into foods as simple as chicken without pain, and drinking anything cold causes significant discomfort. What should have been a straightforward procedure has turned into a year-and-a-half-long ordeal. Over this period, I returned multiple times to report the same symptoms. Rather than seriously addressing my concerns, I was repeatedly told that the work had been performed professionally and that the discomfort would eventually go away. Days turned into weeks, weeks into months, and now more than a year later, the pain remains and has only gotten worse. The treatment was redone five separate times, yet the issue was never resolved. Despite acknowledging the ongoing problem by repeatedly redoing the work, the conversation than became that there was no need to continue and that "these things happen with age." This explanation is difficult to accept considering the pain began immediately after treatment and was never present beforehand. What has been most frustrating is feeling dismissed throughout the entire process. During my most recent visit, after more than a year of consistently reporting the same symptoms, I felt as though my concerns were not taken seriously. At one point, I was even left with the impression that the dentist questioned whether the pain I was experiencing was real. No patient seeking help for a persistent issue should be made to feel that way. I have placed a tremendous amount of trust in this healthcare provider. I trusted this office to improve my dental health, and instead I have been dealing with pain, sensitivity, repeated appointments, and unanswered concerns for over a year. I want to make it clear that this review is not directed at the dental assistants or "most" of the front desk and scheduling staff. In my experience, the majority of them were kind, professional, and genuinely seemed to care about helping patients. My concerns are specifically directed toward the individuals responsible for handling my ongoing care. Is what made this such a frustrating and uncomfortable experience.

It's a very clean office and their staff is wonderful. Dr. Martinez is an honest dentist and…read moredoesn't push expensive procedures on you against your will. He's patient and kind. I'm looking forward to getting started this year.

They are super nice people. So far everything is pretty good. But appointments and fees are…read moreconfusing. Fees are high in general all around Florida .

the staff turn over was awful. i use to go to this office because it was close to my house . they…read moreweren't truthful about my invisiline ( sp?) and what it was correcting during the process i was in serious pain and they brushed it off and i had to beg for help. i go a filling and it didn't even last for 5 year. i got a crown and the color was so off one of the hygienist told me how ugly it was not knowing it came from their other office. .the once changed my appointment time the day off the appointment.

I've been going to Dr. Willette for several years now. I cannot say that I've ever been to a better…read moredentist than her!! My personal experience going to her is above outstanding! She never fails at keeping my teeth & well being in consideration we she recommends what options I have for the work that needs to be completed. She's beyond welcoming, warm hearted, very gentle and amazingly smart. I always feel like I'm part of the Shaeffer dentistry family, to which I must add that pretty much all of her family are in dentistry as well; which goes to prove to you that all of her family has passion & gets satisfaction in their work! Over the years I've gotten to know her friendly staff that are always willing to answer any questions I have, they never hesitate when I need to be squeezed in to see the dentist if there's ever an emergency! I couldn't ask for a better dentist, nor staff. I will continue going here indefinitely! Casey Hodges

When we moved to Jacksonville finding a trustworthy dentist was important. We went through a few…read moreuntil we found Dr. Willette Shaeffer. There are a family of them but I can only speak on Willette. She is AMAZING. She makes you feel very calm and answers any and all questions. The staff has been there as long as we have been patients there (6 years). It is not a super modern looking decor but I don't mind it because of the quality of care. I would 100% recommend Dr. Shaeffer to anyone looking for a dentist!

I was your typical nervous wreck patient coming in for my wisdom teeth. Scheduling, communication…read morewith staff/office and my insurance where never a problem for me. Everyone including Dr. Sklenicka where very nice, answered all my questions and listened to my concerns during my visits. I had a consult at a different oral surgeon several months ago and just wasn't comfortable when leaving so I never went back. Consult and surgery all within a week which was very convenient for me and my work. I tend to bruise easy but had little to NO bruising on my face, some bruising with the IV(to be expected). I iced my face to help with the swelling but also had little to no swelling! Took antibiotics and Ibuprofen as directed so I truly wasn't in ANY pain just some muscle soreness. Never woke up during procedure. Although I do suggest they should manually weight patients rather then just asking. All in all, I am very very happy with my experience with this office and my results from having all 4 wisdoms teeth out. Don't be a chicken! It's a relief to have it finally done and over.

This office is very clean and the staff, the doctor, and the entire experience was very…read moreprofessional. I went to have a tooth (that was under a temporary bridge) extracted. The procedure went smoothly and I was out of there in no time. Amazingly, I have not had any pain and it has been three days since the tooth was extracted!

I came in for an endodontic consultation regarding a possible retreatment of a tooth that had…read morepreviously had a root canal. While I arrived on time and was promptly taken back for imaging, I was unexpectedly charged $160 for an X-ray the doctor said he needed. After that, I was left waiting for over an hour with no updates. When the doctor finally arrived, he was dismissive, defensive, and showed a complete lack of respect or compassion. The experience was upsetting and unprofessional. I left feeling unheard and very disappointed. I would not recommend this practice based on my experience. Debbie Conrad

Scheduled an appointment for my son and I at Normandy which put us out April 14th. I get a call…read moretoday from THE RUDEST rep to tell me the doctor wont be available for the date that was scheduled and they need to reschedule my son. I explained I need a date that works for both of us because of my work schedule. The rep immediately got an attitude because I asked her to DO HER JOB and disconnected the call. I wouldn't refer my enemy to this place.

Scammed me out of $ had me pay for a dental flipper and then I found out he made it himself in his…read moremakeshift lab and double dipped and put it through insurance ..horrible manners...very aggressive and horrific in every way

Searched around for an orthodontist who could help me while being self pay. They were able to give…read moreme a quote same day and an appointment within a week. I was very thankful for the speedy service. The dentist and his staff were professional and friendly. Would recommend.

Great staff! Was such a pleasant experience. Everyone was very welcoming and you could tell…read moreeveryone genuinely cares about their patients.

On August 20, 2026, my wife arrived for her scheduled dental appointment at 12:30 PM because she…read morehad been experiencing pain and discomfort in her tooth. Approximately six months earlier, she had been advised that she might eventually need a root canal and was prescribed ibuprofen to help manage her discomfort. During today's follow-up visit, my wife explained that she had begun experiencing discomfort again and simply asked whether she could be prescribed ibuprofen. She specifically requested ibuprofen--not narcotics or any controlled substance. Unfortunately, according to my wife, Dr. Elaheh Habibi's response and demeanor made her feel as though she was being treated like someone seeking drugs rather than a patient seeking appropriate treatment for dental pain. This was completely unacceptable and deeply concerning. There is a significant difference between appropriately evaluating a patient's request for pain management and making a patient feel judged, stereotyped, or accused because they asked for a commonly prescribed non-narcotic medication. My wife deserved to be treated with dignity, professionalism, and respect. I work in the medical field myself, and I understand the importance of responsible prescribing and the need to protect patients and providers. However, professionalism also means communicating with patients respectfully, listening to their concerns, and avoiding behavior that can make a patient feel stigmatized or humiliated. I believe this incident warrants serious attention. No patient should leave a medical or dental office feeling as though they were treated like a drug seeker simply because they asked about ibuprofen. I am requesting a formal apology from Dr. Habibi and an explanation regarding how my wife was treated during this encounter. I also intend to pursue the appropriate channels for reporting this incident to the applicable licensing and regulatory authorities so that the matter can be properly reviewed. This is not about demanding medication. This is about demanding respect, professionalism, accountability, and appropriate patient care. I will not tolerate my wife or any patient being treated in a manner that compromises their dignity. I expect this matter to be taken seriously and addressed appropriately.

Great dentist, very gentle and friendly. Staff is great and friendly. Very good communication thru…read morethe phone and text messages

From the owner: Dr. Lysandro Tapnio graduated in 1977 from University of East Philippines and earned a Doctor of…read moreDental Medicine degree D.M.D. He did a postdoctoral residency at the New York University Dental Center from 1983 to 1984, studying clinical courses in general dentistry. After he completed his courses at New York University, he began his own dental practice in Jacksonville, Florida, in 1985. Since then, Dr. Tapnio has proudly served families in the Jacksonville community and has become one of the highest rated dentists in North Florida. Excelling beyond the basic scope of dentistry, Dr. Tapnio offers Orthodontics, oral surgery, and facial aesthetics Botox, Juvéderm. At Beacon Family Dentistry, you are so much more than a number. You are family.

Amazing doctors, Amazing Staff!…read more If you don't like pain call dr Russel and Dr. McRee Just go over the treatment plan so you understand it completely!

Kind. Efficient. Would highly recommend. Easy access off of 295 from where I live. Excited to start…read moremy dental journey!