This Shake Shack absolutely delivered, especially considering the extraordinary Fourth of July crowds. Even with the restaurant packed, the team kept everything running smoothly and provided the level of service you'd hope for from a well-managed location. The self-order kiosks are fast, easy to use, and allow for plenty of customization. For anyone who needs assistance, several team members are readily available and happy to help, making the ordering process efficient from start to finish. Most importantly, the food was prepared exactly as ordered and arrived hot, fresh, and made to order. The staff remained enthusiastic, welcoming, and engaged throughout the entire visit, greeting guests and keeping orders moving with impressive speed and accuracy. I've visited quite a few Shake Shack locations, and this one stands out. This team operates like a well-oiled machine, delivering excellent service even during one of the busiest days of the year. Great job all around! read more

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I will not deny that Jamie W and I may have had a few too many by the time we staggered into this familiar-looking spot. After all, we rolled into a Shake Shack in WeHo after PRIDE wrapped up (review: https://yelp.to/tyjYJCsMF_), so why not go to another one in NOLA after sauntering through a few watering holes in the French Quarter? Laissez les bons temps rouler! Oh don't you judge us. There was little activity in this space on a Saturday night around 10:30PM, though there were a few raucous regulars. It was no surprise we couldn't stomach any burgers because we had more munchies on our minds. That meant $5.69 Krinkle Fries (Photo 2) and $5.69 Onion Rings (Photo 4), of course. Both were on the greasier side, but that didn't stop us with our $4.39 Coke Zeros in hand. FOOD - 3 stars...not great on the munchie meter AMBIANCE - 3 stars...pretty empty for a Saturday SERVICE - 3 stars...did their jobs TOTAL - 3 stars...when in NOLA... RELATED - Exploring New Orleans? Here's a collection of places I've visited and reviewed: https://yelp.to/7c9hgVjbRI read more

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Good late night Burger joint on Canal street in New Orleans. Loved the cheeseburger and spicy cheese fries with ranch!!! Good location, fast service. You place your order on a kiosk. It was very popular 11pm-12pm. read more

Shake Shack Canal Place - Cheeseburger single patty & spicy cheese fries with ranch - Fast Food Near Me - New Orleans, Louisiana

Perfect for midnight munchies. Easy tablet ordering. They are cooking up a storm. Got the split top dog-- tasty Chicken bites -- perfect Crinkle fries ---ok read more

They have a few vegetarian options, which is amazing. The veggie burger is actually really good & the fries were also very fresh. It was about a 5 minute walk to the restaurant from the hotel. Is it pricy sure but it's good so that makes it worth it. You order on a kiosk & your food comes within a few minutes. Can be busy depending on the time you're going. read more

I'd never experienced a shake shack franchise before so here was my chance while I was visiting Bourbon Street. I ordered fries and a cheeseburger with various toppings was given a number and waited approximately five minutes. This was a to go order to take back to my room, so I just didn't check the bag being that I only ordered two items. Once getting to my room, I realized the fries were not in the bag. The cheeseburger was great. The staff was nice. It hit the spot after a couple of drinks. read more

Shake Shack Canal Place - Fast Food Near Me - New Orleans, Louisiana

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Service is wonderful here. No extended wait time. The food is freshly made and tastes good. I love the fact there is plenty of seats and nice and clean. The server that took my order was so polite. They also have self order machines read more

Shake Shack Canal Place - Menu board - Fast Food Near Me - New Orleans, Louisiana

I must say this was the worst experience since I've been here in this beautiful New Orleans the girls taking the food to the table need more friendly customer service you can just tell they hate their job the burger was amazing!! read more

$60 lunch with a crappy attitude from some chick working there. If you have a picture of something, in this case it was cheese fries, and mine looks nothing like that(cheese) and I ask for a little more don't mock me. If your life sucks hang it up.... But at least do your bottom feeder job correctly(hint: politely and friendly). That said, my triple avocado burger was good, the chicken avocado burger needed a fresher chicken and the vegan burger was good. 4 orders of fries were cooked correctly but the cheese was seriously lacking on the 2 cheese fries. With the interaction with this employee I will never, ever, whichever is longer, visit a Shake Shack ever again. read more

Shake Shack Canal Place - Fast Food Near Me - New Orleans, Louisiana

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Over priced and over hyped they must be taxing cause they next to SAKS , I went in there and was met with rude customer service and poor quality food. Food wasn't even seasoned for the price you pay read more

We don't normally stop at fast food chain restaurants especially when visiting such an amazing food centric city like New Orleans, but we were very hungry and fried chicken looked like it might be a good place to stop for something quick. We were pleasantly surprised by the taste and quality of ingredients in our orders. I got the Chicken Stack - a crispy chicken breast with lettuce tomato and mayo on a bun. My husband got the Chicken Bites. Both were good and came out piping hot. They definitely filled in the empty spots. Ordering can be done online, or on pads at the restaurant. Meals can be ordered for eat-in or take-out. Pretty straightforward for fast food. The dining area was moderately clean. Typical fast-food ambiance - well lit and hard surfaces. read more

I don't typically go to Shake shack because of the price, but it's actually not as bad as I had thought. Thanks to T-Mobile Tuesday deal I was able to get a free shake shack burger with a purchase. The quantity of fries was better than I remembered too. Burger: Quality was fresh and the potato buns were soft. The patty is made with Angus beef. It comes with lettuce, tomato sauce, cheese, and a patty on a potato bun. Crinkle cut fries: crispy on the side potato in the middle. Since I took it to go and had to wait until I got home it got a little bit cold, but they are great fresh. I ordered through the app and my order was ready 10 minutes before I could even get there. I was able to walk in tell them my name and pick it up immediately I like that the paper bag it comes in has reinforced handles and is open so that the steam doesn't make the fries soggy. They also included three packs of ketchup in the bag. Parking: difficult. Luckily, I ordered pick up and was able to street park temporarily. There are some premium lots nearby because it is next to the mall. Great for tourists who are taking public transit or staying at the hotels nearby. This location is on a busy street so can be more difficult to get to by car. read more

Shake Shack Canal Place - Crinkle cut fries and shake shack burger - Fast Food Near Me - New Orleans, Louisiana

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This is the slowest fast food place I've ever been to. It took me 45 minutes to get a burger.

I came here once and got one of their veggie burgers, and their Dubai chocolate shake, honestly the food was delicious! Wasn't a big fan of the Dubai chocolate shake, but I know that it was a new thing they were testing out, I'm sure their other milkshakes are a lot better. The veggie burger, though was incredible! I think they have two different veggie burgers on the menu, I got the one that was a patty, not the mushroom one, but I don't really remember what it was called. But we had it with fries and the sauce and the grilled onions on it made it taste so delicious! Can't wait to come back read more

I am sitting at a table in the Shake Shack area at 3:00 Wednesday, October 8. A street person just came through asking all three occupied tables to give him money. He walked by the security guard to do it. After he left I asked the guard if she was aware he was begging at tables. She said "What? Huh." Don't eat inside if you want to avoid being hassled by beggars in the afternoon. read more

Absolutely delightful. Everything is so delicious from the burgers to the custard. We got 3 burgers, a cookies and cream shake, vanilla custard, and cheese fries. So good!!! The food came out really quick and the store has a nice atmosphere to it. Only thing is it is pricey. read more

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We ordered this food to go; my boyfriend is a fan of Shake Shack due to his home state and we decided to fit some of our hungry cravings as we hadn't eaten in awhile that day. We both went for the avocado chicken sandwich with a side of fries & he had the hot dog as well. It was all very good! read more

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Ok, this is the second time in a row I've ordered subpar food from this Shake Shack. The first couple of times, the food was great. But if an eatery isn't consistent, they won't get any more business from me. I ordered three burgers and all of them were not smashed with the crispy outer layer the franchise is known for. I specifically order WELL DONE for all the burgers. Whatever ground beef(?) they are using now is gross and disgusting. The whole patty was wet and filled with gristle. Horrible! Never again! The only reason I didn't give 1 star is because the fries and shakes were still good. Do better! read more

Shake Shack Canal Place - Too much truffle sauce and undercooked. - Fast Food Near Me - New Orleans, Louisiana

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shake shack more like shit shack. I had to wait 40 minutes after everyone was done of my table of four, and when asked about the order, said that they simply did not have it. read more

Happy to see they have the GF buns at this location too, even though they fall apart a little. Fries were crispy, burger was crispy and juicy, and the avocado was ripe. Took like 5-10 min to come out but all was good. read more

I've been to various Shake Shack locations throughout the country - a Double Scoop Frozen Custard means the cup is FULL! (see the photo for a double scoop - it's disappointing) I approached the counter and verified that they indeed gave me a double scoop, and they said - YES! read more

Shake Shack Canal Place - Double Scoop Vanilla Custard? I don't think so - Fast Food Near Me - New Orleans, Louisiana

Shake Shack can never do wrong. Lol. Those tiny little burgers are the way to my soul. I strongly suggest ordering online at this location. The lined moved fast but it was long. read more

I dont know what took so long for me to try Shake Shack! We had just fi wished a night cemetery tour and were hungry. Ordered the 2 veg options on the menu-the mushroom veg shack and the one with the party. Also got an order of fries. The burgers were delicious. A bit on the smaller side for the price and the fact that this is a fast food joint but tasty nonetheless. I would skip the fries-tiny portion,cold,limp. read more

Ordered a Shake burger and a strawberry milkshake from Uber eats for dinner. It arrived super fresh and delicious. I can't get over how soft the bun was, and how fresh everything else tasted. Very very impressed, especially for fast food delivered! read more

Nothing better than a half of burger exploring through town. The burger was awesome but would have found a full burger super heavy, so it he share-on-the-run was a solid option. read more

Shake Shack Canal Place - Fast Food Near Me - New Orleans, Louisiana

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This was my first time eating at Shake Shack! I wasn't disappointed! I ordered the BaconStack or whatever it was called (and fries)! The fries were so good that I ordered more! Why not!? It's my birthday! Don't forget the shack sauce on the side! read more

Shake Shack Canal Place - ShackBurger- - Fast Food Near Me - New Orleans, Louisiana

The smash-style burgers here are amazing. So much so that Shake Shack has fast become my new favorite spot. The fries (Crinkle-cut style) are always crispy and perfectly salted. The Shakes are good but their Burgers steal the show. I wouldn't recommend the chicken or portobello mushroom options. Service is fast and easy, which starts by ordering at the Kiosk. You can order at a register, too. Finding a table isn't usually a problem, and your order is brought out to you. The location of this franchise is conveniently located in the heart of the city, with an open view of busy Canal Street and Decatur Street. read more

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Surprisingly one of my fav meals in Nola. So good I ate here twice when i got tired of crawfish and Cajun everything. I love how they cook the meat and smash it down to get it crispy on the flat top and the fresh ingredients and amazing soft fluffy bun. Run, don't walk here. 4 stars, fries were just ok, the place was super busy and not super organized. Pro tip: order online ahead of time and schedule for pickup. read more

Shake Shack Canal Place - Single shake shack burger - Fast Food Near Me - New Orleans, Louisiana

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Food was fine. The fries were soggy so they must have set out. Service was fair for what you would expect. Ambiance was really clean inside but overall food and service was less than other shake shacks I've been too. read more

Shake Shack has become big quickly coming New York and also very popular who enjoy burgers very much. This is my first time at Shake Shack also my wife,we went into Shake Shake first we people ordering at these Kiosk. We went to one of this kiosk machine order our food. We pay there we went find a table and wait for our number. They our number I pick our order then our food looks good but how it taste. I order the Shake Shack burger with cheese fries and a no way Shake it's a coffee mocha Shake. I took a bite of it but it good but it was average burger but the Shake was too much coffee flavor. The cheese fries were good. read more

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I had never been to a Shake Shack before so this was a new experience for me. I liked being able to order from a kiosk which allowed me the time needed to make a decision without the pressure. The options were limited but I landed on a vanilla shake (after all it is the Shake Shack), fries, and a Bourbon Bacon Cheddar Chicken Sandwich. The fries and shake were as expected, not exceptional but not bad either. I was pleased that the chicken was a legitimate chicken breast rather than a processed, reconstituted chicken patty. I didn't care for the flavor of the bacon bourbon relish but that didn't stop me from finishing off the chicken itself. The shake was initially so thick It was hard to suck through a straw but that problem resolved itself as the ice cream melted. I likely won't return to Shake Shack in the future (I am not a huge fan of this type of food) but I was grateful to have escaped my hotel room and satisfied my hunger. read more

Shake Shack Canal Place - Fast Food Near Me - New Orleans, Louisiana

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This one never let's me down. The food always comes out really fast and the people are polite for fast food standards (not quite Chick-fil-A standards, but close enough). read more

Shake Shack Canal Place - Veggie Shack- Fries Mango Passionade - Fast Food Near Me - New Orleans, Louisiana

The food was great . Really enjoyed it . Good area for it . Loved the burgers and fries

Shake Shack is one of the few places that gives that cooked in the kitchen burger taste. Always clean and service provided with hospitality. Although a bit pricey but I feel it is worth it. Even with the food options available in the Big Easy you can always do a good burger. read more

Shake Shack Canal Place - Even busy New Orleans they we're constantly cleaning. - Fast Food Near Me - New Orleans, Louisiana

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Having a delicious and reliable place to eat while we were in New Orleans was appreciated. Seems like everything here is a bit disorganized and disorienting (Shake Shack isn't immune), but at the management has the ability to see beyond the chaos. Glad to be able to get good eats in NOLA. read more

Great Shake Shack location in New Orleans here. The burgers are great and the service is friendly and fast. Definitely a great spot to check out. read more

Shake Shack Canal Place - Fast Food Near Me - New Orleans, Louisiana

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Food was great, really good hamburger to satisfy my craving. Service prompt and efficient. Ambiance was sufficient enough to get me in and out quickly with my order read more

Great burgers and fries. Good custard. Only "complaint" is that it's pretty pricey for burgers and fries. Still I'm sure we will go at least once every time we are in the vicinity of a shake shack (there are none where we live). Place was clean, with limited space to sit inside, but we found space and enjoyed our meal. (It was cold outside, at least by New Orleans weather standards). read more

It can't be easy to run a fast food place at this location, and yet this place makes it work. Very well run. Good service, good food quality for what they do. I would go back in a minute. I work nearby read more

Okay I love shake shack. It's my favorite fast food burger place and I was really excited this was underneath the hotel I stayed in. I ordered on the little tablet because I like to make changes to my burger and I don't want to bother someone with adjustments or have them accidentally get it wrong. My meal came up in a reasonable amount of time. But here's the bad thing. I ordered cheese fries. And did I get cheese fries? No. Was I 23 floors up by the time I realized that. Yes. Made me want to cry. Order accuracy could be better. read more