Ordered a chicken sandwich to go and the waiting area smelled like piss(???). The chicken was fried well with a nice crisp, but boy was it DRY. It's literally dry chicken, bread and a piece of lettuce..no sauce no nothing. Would not recommend it. read more

Shake Shack Dedham - Single SmokeShack and Coffee Shake - Burgers Near Me - Dedham, Massachusetts

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Place an order on Saturday for lunch and it told me to come pick it up around 12:45 PM . I didn't get my order until around 1:20 PM , so I had to wait an additional 40 minutes to get the order. I ordered all the new items from the new gochujang series (fries, nuggets, chicken sandwich). The sandwich comes with their new sauce and some kimchi. To me it didn't taste like gochujang and was closer to a sweet and sour sauce. The kimchi did not taste like kimchi at all and it had a mild pickles flavor to it. If you like sweet and sour chicken, then you'll like the sandwich. The fries and the nuggets are the same as the regular except they come with the new gochujang sauce. It was very watery which is not what I expected from seeing other users photos. I got the order and it didn't come with any sauce for either one, which defeats the purpose of ordering the gochujang version through the app. Overhead other customers not get any of their gochujang sauce so it seems like a systematic issue with the ordering system. read more

Huge orders from online are done before walk up. Took 30 minutes for me to get a grilled cheese and a burger. No warning. Parking here is horrible and service is worse! read more

Solid burger spot that makes chicken sandwiches just as good fries weren't as crispy as they should be I guess the lunch rush was a bit much for them. read more

Shake Shack Dedham - Shack shake bacon burger shake shake crispy chicken avocado mango passion & beer with fries - Burgers Near Me - Dedham, Massachusetts

They talked over the food as they prepared it. The whole time nonstop talking. The girl is sing and pointing the hot dog she setting up for someone to purchase. Very unprofessional. I will not be returning to this shake shack. read more

My daughter straight lives at this place, the chicken sandwich is my go to, decent place sometimes they DON'T have stuff on the menu and in like??? How??? But all in all a decent place to eat for the low read more

Have visited many of their locations around the Boston area and it does seem like they're mostly the same with minor differences. One orders at the counter and pays, then is handed an electronic buzzer device that will go off once your food is ready so you can pick it up at the counter. Love their curly fries and cheese as well as their cheeseburgers burgers overall. Easy to ask for custom orders at the cash register and have always had my order come out perfect. The 3 stars is due to the food presentation / service overall and the pricing. Noticed several times that workers make a drink or milkshake right away when a ticket is served, the issue with that is that it sits for the five minutes that your burger is cooking. After receiving very melted ice creams or milkshakes that were liquid I stopped ordering as I could always see my cup watering down in the kitchen (they don't serve it up on the counter unless all the food is out - in my experience). The presentation could also sometimes be nicer, I get its a burger and fries but once you're paying around $15 per meal combo I expect a clean non-greasy tray at least. Overall I will continue to visit because I love their fries and burgers - but will do so even more sparingly than I would like to because the pricing is very high from soda to burgers. Recommend visiting and be aware that long lines are the usual but they do move quick. read more

Shake Shack Dedham - Burgers Near Me - Dedham, Massachusetts

My shake burger is over cook again !!!! Again again!!! The food quality is not good!

Stopped by on a Friday afternoon for some lunch and was happy that we did. Parking can be tough at this location, but it was a beautiful day and we didn't mind walking around legacy place. At 1pm on Friday the place was busy as expected. We ordered right away, waited for a table and received our food within 5-10 minutes which was expected. Two burgers, two shakes and crinkle fries came to $25. In terms of fast food, Shake Shack is at the top of the pack. There is nothing better than a chocolate shake and a burger, but I was disappointed with the fries. Although a little pricey for fast food, we were pleased with our delicious meal, fast service and this location! Would certainly visit again! read more

Shake Shack Dedham - Nothing better than a chocolate milkshake and a burger! - Burgers Near Me - Dedham, Massachusetts

I was looking forward to my dinner here but was sadly very disappointed with my experience at this location. Wasn't very busy when I came so it was easy to find a seat and there wasn't a long wait for food but the place itself was very dirty. There was some type of sticky sauce all over the tables and counters. I tried to ignore it and focus on the food but when my order arrived, my burger and fries were already cold. Fries still had some crisp to it, which is good, but my burger was just cold and dry. Nothing like the typical juicy, flavorful burger you'd expect from Shake Shack. Only reason I am giving 3 stars is bcus the employees are incredibly nice and friendly. That was probably the one good thing here. read more

Shake Shack Dedham - Burgers Near Me - Dedham, Massachusetts

This Shake Shack location is a big one in the Legacy mall in Dedham. Ultra-clean and in a really good location. The folks are friendly at the counter and they even comped us a Brownie Shake because they had already closed the registrar late last night. Good customer service. The burgers are awesome and if you've never had a Shake Shack burger I suggest you go as soon as possible. Quality! read more

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Got my mobile order wrong twice in the same night. Requested a plain double cheese burger, and they messed this up twice. The first order was not even a double patty as ordered and advised that the order was incorrect. For them to give me another incorrect order again. Not all Shake shack's are like this it is just this one. read more

Tables are dirty! And they have someone delivering food to the tables does that person not clean them?? I stood at the register for about five minutes no one asked if I needed help and when I asked if anyone was working at counter they all looked down and ignored me. Will not be returning!! read more

Shake shack is a great spot to go to. My Burger is always cooked thoroughly and is very tasty and I like that they have a decent beer selection to add to your meal if you want. The ice tea selection is great and it's always worth the wait for your meal to be cooked correctly. The cashiers could be a little better when it comes to good customer service. They don't care sometimes and are busy talking to each other about whatever? All and all I don't let that stop me. read more

Shake shack is one of my go to spots when I'm craving a burger. The burgers here are filling but at the same time don't make you feel sick of grease afterwards. I've had burgers from many places but the taste just doesn't compare to shake shack. The buns are also very light and I think that's also one thing that makes the burger not feel so heavy. I usually get the single shack burger and it never disappoints. The crinkle cut fries hit the spot every time. The amount of crispiness in the fries is the best part and it doesn't feel like they're soaked in oil. read more

Shake Shack Dedham - Single shack burger, double smoke shack burger and fries - Burgers Near Me - Dedham, Massachusetts

Pretty good beer, but the worst fries. I love fries, and honestly it's hard to get it wrong. I don't think their food is good, but the only fast burger place you can get beer with your burger. It took them forever, considering 'fast food', yet my fries came out cold and stale. I did't have time to wait around when they offered to re do it. I give 2 stars for decent beer! read more

I came to Shake Shack with a few of my colleagues from the near by RevD Spin studio in legacy place. The line was very short and it was moderately full as well. There is plenty of setting inside with booths, tables, high tables and outside seating on the front patio. I can imagine during the summer time, the outside seating is an ideal spot. I ordered the Crackin Chicken with fries and a drink. The meal came out quickly, and the presentation was very nice as well. The sandwich was solid and the chicken was very fresh and juicy. The fries were golden brown, with a nice crunch to them but soft inside. My colleagues also got burgers and chicken sandwich's and were all very pleased. The food all came out around the same time, and all orders were correct. read more

Shake Shack Dedham - Chicken and Shack with Fries - Burgers Near Me - Dedham, Massachusetts

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The one thing I love about shake shack is there gluten free buns, plus they are courteous with food allergies. What I dislike about shake shack is there expensive prices. I'm a west coast guy, I could get a double burger, fries, and drink for 7 bucks. At this place you'll pay 13-15 dollars. As a Amex gold card holder I get 10 dollars towards this place every month. So I'll continue to eat here. I'd recommend it, if you don't mind the expensive priQuality is great, much better than your local McDonald's read more

Used to love coming here. The food is still amazing but lately the place has become a pigsty. Chocolate shake spills all over the floor, the condiment station empty, the girls bathroom with trash all over the floor, and the trash cans filled to the brim. All things considered would rather go to 5 Guys. read more

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Absolutely terrible the burger is really bad with the buns being soggy and they had my burger wrong and the cheesy fries were stupid they had only a side of cheese and that's it. read more

I got the Chicken sandwich and it was delicious, and my partner loved her classic cheeseburger with bacon, and the fries. Parking sucks at Legacy Place. read more

Shake Shack is great. If you are a burger lover, this is the most elite burger spot around. The closest thing I would compare it to is Five Guys, but Shake Shack is the clear superior. However, this experience was tainted. The restaurant was a complete mess, I almost felt obligated to help clean up. The service was a step behind. Slightly rude and slow. They have a buzzer system to notify customers when their food is ready but it doesn't stop the workers from screaming names. It's clear that the employees don't care at all. Might just be an off day. Shack Shake is great though. I love eating here! read more

Shake Shack Dedham - Burgers Near Me - Dedham, Massachusetts

Dear Management, please properly train and supervise your staff to adhere to safe handling and mask coverings during this pandemic. Went to order takeout today around 1240pm, and given it's an open kitchen you can see directly inside. All 3 young men directly preparing the food did not have the masks worn properly (only the gentleman on the other side bagging did.) The masks were below the nose. I understand it is hot, but please ensure food safety first. At one point the gentleman cooking the burgers had his mask down to his chin and was clearly panting and the air droplets can drop into the food. While there's no evidence that COVID-19 can be transmitted via food, all precautions should be adhered to. read more

I have been eating at Shake Shack for many years now. I frequented it's Back Bay Boston location often. Since moving out to the suburbs I've visited the Shake Shack in Dedham. Tonight the manager and his staff went above and beyond to accommodate my wife's gluten allergy. And even checked in to see if everything was perfect. Which it was. read more

Shake Shack Dedham - The ShakeBurger - Burgers Near Me - Dedham, Massachusetts

Short skinny girl at the front counter rude AF. 2 burgers, 2 fries, 2 drinks = $47 expensive. There milk shakes are terrible, like water. Not a fan of this place read more

Ordered two chocolate shakes and they were the consistency of milk and barely cold. No flavor whatsoever, almost tasted like chalk. Disgusting. I was already in my car so too late to wait on the long line to bring them back. They should also post a menu outside so customers don't have to squint at the tablet that the borderline impolite employee is reluctantly holding up for you. Fries here suck. They are frozen crinkly fries with no flavor at all. Burgers were good but very small. Five guys is way better. read more

Food was good.But terrible Customer service. Yelled at us for grabbing ketchup when another employee told us to. Very grumpy behind register and will not be returning. Do not recommend or support. l read more

Ummmmm, yes!!! I so, so, wish they were open when I was living in the area. I am still dreaming about all the Shake Shack deliciousness. Parking can be tricky at Legacy Place so I recommend going straight to the garage since one of the stairwell exits is literally right next door to Shake Shack. I ordered the Shack burger which was a cheeseburger with bacon caramelized onions. Can you really go wrong? The burger was greasy deliciousness and I wish I was eating another one right now. The peanut butter shake was the perfect compliment to the tasty, tasty, burger. My friends got some of the specialty holiday shakes and they also really enjoyed them as well. I guess I am a purist when it comes to that type of thing. If I am in Legacy Place it will be hard to eat anywhere else. The interior is bigger than you would think from the outside. I was there on a crowded shopping day and everyone seemed to find a seat without a problem even if it was the last one open at the moment. When it is nice out I'm sure that patio gets a lot of use. read more

Tables and bathrooms gross and unkept. Horrible experience. Ordered at self serve kiosk and the order never went through, I waited patiently well over 40min and was dismissed by employees with some rediculous excuse. I'll never go again. Orders are set on counter and random people come over and hover and paw all over the food because nobody knows which is theirs. People literally pick food up and walk away and then bring it back because they realize it's not theirs. Completely unsanitary and disgusting. I went with my daughter and a burger, two fries and two lemonades over $30 for what was a disgusting experience. No excuse. Never seen anything like it. read more

Ordered a chocolate and vanilla custard. The server couldn't find the button (was new) and looked around for help but then just put it in as a shake which is more expensive. I looked at the receipt and then had to explain to someone else I didn't order that. Had to wait for my card to be refunded and then charged for the custard. Custard was prepared and then sat in the back until a staff member moved it to pick up area. It was melted by the time I received it and wasn't given a spoon. Won't be back Also, I remember them having more flavors than just vanilla and chocolate in the past? What happened? read more

25 minutes to get anything... to go orders are kicked outside. This place is pure garbage. Employees are rude and inconsiderate to everyone.

Another visit another moment of attitude. Went to pick up my food which was cold. I asked for new fries and while I was watching them , they took fries off the counter and put it back in box of my food . I yelled ew ! And told my friend they put fries on the ground back in my box . Before I can correct my self the cashier is yelling at me giving me all sorts of attitude . The counter where you put your sweaty arms isn't much better than the floor. read more

My wife and I went there today for lunch around 12:30. We were greeted by a very nice guy. (Don't know his name). We order and he repeated our order to make sure everything was right. Not only did he nail it, my wife and I both work in a kitchen. We watched him change his gloves, and take the trash out, do bathroom duty, and take care of guests and change gloves and washed hands because of the glass that everyone can see. He went right back to the register to make sure every guest was getting what they want! I'm not sure you do employee of the month or whatever, but he deserves it if you do!!!! My only complaint was that the restaurant was literally just as cold inside as outside! So cold in there!!!! read more

I never write online reviews, but after having A few bad experiences with this location, I feel it is necessary for management to understand what is going on in their establishment. Working in the plaza going to Shake shack is one of the most convenient things to grab for lunch especially when in a rush or when you have to feed multiple people. Last week my boss and I went to Shake shack to order lunch for us and five other employees. We had ordered our food and were told that they would be about a 30 minute wait we agreed to the wait and decided to stay until our food was ready. After about 45 minutes they had told us that their machines had gone down and that they could not see anybody's order and that the wait would be longer. Working in the industry I understand that things happen and that it would only take a little bit longer for food. We had waited about 15 more minutes before we asked employees how much longer they think our food would be. They had later responded saying that our order was not in the system at all. At this point me and my boss agreed that we had been there too long and to ask for a refund. Since they had not started our order anyways. The manager on duty didn't seem to have any recollection as to what was going on and that people were waiting for over an hour for their food. Although I was upset with my last experience at Shake shack the food there is generally Good for what it is and it's good when you're in a rush. I decided to stop by there for lunch today after my shift. I have a pretty long commute so I decided to eat in the car on my way home once I started eating my burger I realize that it was completely undercooked and was almost raw. I would like to say that I am generally pretty easy to please and do not get upset when it comes to places like this because I understand that it is considered "fast food". I think that the management of this establishment needs to be more organized and take more consideration when it comes to the quality of food that is going out. read more

Shake Shack Dedham - Single shack burger. Undercooked - Burgers Near Me - Dedham, Massachusetts

Celebrating the birth of my oldest, and he loves a burger. . . so we debated -- Johnny Rockets, Five Guys, but my mom just kept talking Shake Shack. . . so we literally drove way out of the way to go to this location since it was also near a toy store. . . and another must-do was some birthday toy shopping. I loved this location. Legacy Place is just fun and bustling. Parking was easy and free in the garage even on a busy Saturday afternoon. We waited 1 - 2 minutes for a table, got situated, and then we ordered. The line seemed long, but moved along very quickly. My son enjoyed a rousing game of foosball with other kids who were eating there. We played again after we ate, and that was so fun. They give you a buzzer when you order -- more relaxing than waiting for your number to be yelled out at Five Guys, and the food was out in 10 minutes or so. I haven't eaten here ever before (only in NYC), so we decided that Five Guys and Shake Shack are a draw. I like the seating way better at SS. . . so much more comfortable and eye-appealing. My mom and son loved their burgers (more than 5G). I don't eat meat, and I loved the Shroom Burger way more than the grilled cheese I get at 5G. The fries at 5G are way better, but the SS cheese fries and regular fries were fine. And, the SS shake is much smaller than 5G. . . but also good, and I like all the flavors that you can order. The prices are high, but this was a fun way to celebrate a birthday and enjoy some time together. Also the servers were really friendly and came around to check on us and helped us throw away trash. Totally great experience. We'll be back! read more

I love this place! Super cute, very nice aesthetic. I love the shroom burger, which has a crispy breaded, fried portobello stuffed with cheese instead of a hamburger patty, and lettuce and tomato as usual. It's delicious and a great option for vegetarians and meat eaters alike! The fries were perfectly crispy but still soft inside and the chocolate shake was delicious and a classic. The only downside is that their menu is only on the side wall and there is not a lot of room to line up, so when the place gets busy it can be difficult to see the menu and order. read more

Shake Shack Dedham - Shroom burger, single shack burger, chocolate milkshake, and fries - Burgers Near Me - Dedham, Massachusetts

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Quick and Quality!! Awesome I was able to have a Chicken Sandwich and Cheesy Fries before a movie. On top of that deliciousness, a beer! Nowadays, I'd probably just get a few burgers and Fries to go. read more

Was pleasantly surprised to see that this had just opened. Very short wait; this is a refreshing change from the ludicrous lines in NYC. The burger--got the one with cherry peppers. Very delicious, and dare I say....delicate? It looks like it will be quite messy and need to remain nestled inside the paper wrapper, but lo and behold if it doesn't hold together to the very last bite. Fries:average. Not special. Excited to order the salted caramel hot chocolate. Waited 15 minutes for them to bring it out, only to be told that the machine was broken. Offered me a free soda to compensate. Then, 20 minutes later, the manager came out with a free salted caramel hot chocolate---very nice touch. Three comments about the salted caramel hot chocolate: 1. Possibly hot. Just slightly cooler than the core of the red giant star. Had to sip it gingerly for about 20 minutes to get it all down. 2. Didn't really detect any taste of either salt or caramel. 3. Disregard point number two. The actual chocolate flavor was so luscious, smooth, velvety just like a Ghiradelli bar of chocolate melted down slowly... Perfect! read more

Shake Shack Dedham - Looks messy, but it is not. It is delicious. - Burgers Near Me - Dedham, Massachusetts

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Wow, it's rare that I encounter a restaurant (even a fast food one) that has so many great and terrible reviews during the same time period. This was my first ever trip to a Shake Shack, which is kind of strange since I dream of a good burger and I constantly walk past the Shake Shack in Harvard Square. So, after years of hearing the hype, I decided to make it a day of firsts: first trip to Shake Shack and the first time to a Uniqlo store. And folks, both were worthwhile. One thing I like to do before writing a review is read other recent reviews because it's good to see whether or not things I've noticed are common complaints. But a second reason is to dispute some unreasonable things other reviewers say. One reviewer said that the manager of this Shake Shack should go and get lessons from the manager at the Harvard Square location. Anyone who knows Harvard Square well will point out that the foot traffic at the Harvard Square Shake Shack probably can't compete with the Dedham one, especially on a weekend. The Dedham one is in a prime location in the Legacy Place Mall and it's about 100 yards from a major movie cinema, so foot traffic is significantly higher. It would seem that the answer is to hire more people, but that's an overly simplistic solution. A high-volume place like the Dedham Shake Shack can't just hire anyone; they have to hire people who know how to work quickly and accurately. Such hires also have to be durable and rarely call in sick because that screws up everything. Finding people like that who haven't been hired by establishments paying far more (e.g. Fidelity and Microsoft) is tough in this market. And even if you could find an endless supply of such employees, the other major problem is that the kitchen can only comfortably accommodate a certain number of people. Try cramming in more and everyone starts bumping into everyone else, and it's like what happens when you overcrowd any organism in a space: things go badly in a hurry. Sometimes, the size of the kitchen is inadequate for the number of customers and this can lead to long wait times. I figure that on a big shopping weekend before Christmas, this place was getting hammered. So yes, the wait to order was long, and then the wait to get my food was also long. That's just the situation. As for shakes and concretes, yes, they do get served too melted because they were made too soon. But that's because the person making them is not really connected with the person who puts the final food order together, so they are made sometimes before the burgers are even being cooked. That's why I deducted a star, and the answer to this problem is simple, but I'll let management figure it out. I need to give kudos to the woman who was in charge of putting my order together. I watched as the entire order was just about on the plate (note: I had ordered for me and my two friends, so all three orders were on a single plate), and she picked up a burger and sent it back because it wasn't correct. That's impressive quality control for a place that was scrambling to get through the mountain of orders that had piled up. The food was delicious. The burgers were great (thanks to the right blend and smashing them thin to increase the Maillard reaction), the crinkle fries were solid (note: the fries themselves are not amazing, but there is something about the crinkle cut that just always makes them taste better than straight-cut fries), and the concrete (at least the parts that weren't melted) was also solid. Was there grease on the wrapper holder that the burgers were served in? Yes. But folks, that's why the place has napkins. The burgers themselves weren't oily, but of course some oil is going to seep into the wrapper. The only other option is to serve a dry burger, and no one wants that. I also have to give the cashier (I think his name was Fred) some major props. That place was getting absolutely slammed with customers, yet he was calm and personable. That's exactly what you want at the point of sale. All in all, if they fix the problem with the shakes and concretes, then I'd give this place 5 stars. read more

Can't go wrong. NY'er glad you came north! Only complaint would be your rumored secret menu (PB burger) but your employees didn't know what I was talking about. Bummer. read more

Shake Shack Dedham - Concrete | cheese fries | reg fries | smokeshack | shackmeister (the best!!) - Burgers Near Me - Dedham, Massachusetts