I had no idea Shake Shack offered a lettuce wrap option! Win. I'm not anti-bun per se but I do like a nice, crispy lettuce bun sometimes especially if I'm feeling a double patty. I ordered at the self serve screens, picked a number, and my food was brought to me shortly after. Spacious seating area and very clean! read more

Shake Shack Mosaic District - Burgers Near Me - Fairfax, Virginia

I love Shake Shack, and am super happy that they opened one in Mosaic. I recently ordered through Uber Eats, where they had the Buy One, Get One deal for their Big Shack. I spent about $50 for 4 Big Shack Burgers (paid for 2), onion rings and 2 cheese fries. -The Big Shack: 5/5 : double patty cheeseburger; super delicious and tasted great with tobasco hot sauce in every bite. -Onion Rings: 6/5: this was the first time I ever ordered onion rings from here; not sure why I never ordered them before because it was literally the bomb.com - I let it sitting out for a few hours and when returned to them, they were still a bit crunchy and still delicious. -Cheese Fries: 4/5 - Fries itself dont taste like much but with the melty cheese fries is v good. Highly recommend Shake Shack if youre looking for a delicious quick burger to satisfy your craving! read more

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Honestly I feel like the name is overhyped. I tried Shake Shack right when it opened at Mosaic, hoping to avoid the rush, and get the freshest ingredients. I know there's a standing rivalry between shake shack and 5guys, but honestly JUST GO TO 5Guys! Run there! The lettuce, tomato, onion were fresh, and the potato bun was so soft and delicious but besides that, it was so MID. The burger patty was super flatten with no seasoning, and the fries were such a let down. The fries tasted like the ones you can buy frozen and air fry yourself but with more salt. It was so dry and did not taste fresh. I've had better fries literally any where else. The overall ambiance was very nice, with open windows and a lot of greenery but bc the food was sub par, I was not impressed. I love a good burger spot, but this was not it. read more

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Restaurant didn't seem busy so we decided to stop in for a quick bite. You place the order on a tablet once you enter and then the wait begins. We went to wash our hands and there are went tissues and cups on the floors of the bathroom. We waited about 20 minutes for the food to arrive. As you can tell from the photo the toppings were stall and the end pieces. The ketchup dispenser was empty and nobody at the counter seemed to care. Not the absolute worst food experience for the month. At least there was no hair in our food so I give them 2 stars. Luckily Fairfax hospital ER is nearby in case my gf ate the cheese we didn't order which was on her sandwich. They need to send these employees to Chikfila to learn service and quality. I won't be returning to this establishment. read more

Shake Shack Mosaic District - Shouldn't serve this to customers - Burgers Near Me - Fairfax, Virginia

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First time eating in. Kiosk ordering. We both opted for the Smokeshake and a side of onion rings. Everything was fresh and hot when brought to our table. Onion rings were perfect. Crispy, sweet onions and the breading to onion ratio was just how I like it. Thin, crispy batter and you can see the individual onion rings...perfection. Dinged them for a star because the patty had no seasoning. Service was quick, helpful and friendly. Would definitely return. read more

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Ordered through DDash and this didn't disappoint. It was my first time eating a Shake Shack meal and the person I was with me on this business trip had a craving. I ordered the Black Truffle Shack Stack: Angus burger topped with gruyere cheese, a crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses, topped with black truffle sauce, on a toasted potato bun. It was absolutely amazing. Cheesy, mushroomy, and savory. Umami satisfaction on a bun. I can't remember the price, it certainly wasn't cheap, but I don't want to misquote because it probably was jacked up due to the delivery service. My only complaint . . . it was a limited time item. I hope it comes back because we're getting our first Shake Shack where I live and I'd really LOVE LOVE LOVE to have this burger again. The fries with it were also excellent. I didn't get a shake but the one my colleague ordered looked amazing. I can't wait to eat their burgers again. read more

Absolutely best place ever! My first time coming here definitely coming back here again. They make ur order right away the staff are so sweet and kind and friendly and the place is very clean and sanitary and modern and perfect for all ages and I appreciate everything they do and give them lots of tips they deserve it. It is so awesome and beautiful and they work all day and opened and do so much for the community and very fun and relaxing environment and the burgers and French fries are so delicious and mouth watering and perfect for anytime you are craving for a burger and it is so awesome and cool and you order ur food off the computer screen! Come here get a spectacular burger and relax have fun! Happy spring everyone! From lauren read more

My first time EVER to a shake shack. I ordered a veggie burger with avocado and a dairy free chocolate shake! I was super happy with the quality of the veggie burger itself. It was not as crumbly as most others are and had a very good texture. I'm also very happy with the dairy free shake as well. It was indulgent, so I was happy to split it with my husband. Now I did think that the service to food was a little slow, we waited a little over 15 mins Overall, I would come back, and make 2x modifications, no American cheese on the burger and I would try either extra salt on the fries or the bbq fries next time. I wasn't very happy with the fries. We threw away about one tray of fries overall. read more

Shake Shack Mosaic District - 3x burgers Shake ShackBurger Veggie Shack Avocado Bacon Burger - Burgers Near Me - Fairfax, Virginia

Hamburger was delicious but fries were undercooked and kinda light yellow. We ordered from GrubHub so are used to cold fries (we heat them up) but these were not crispy ever in their life. Bold not order again based on the fries! Burger 5 Fries 2 read more

Came here on a Saturday evening about an hour before close. Tried using the app, but for some reason, it wouldn't work. We then proceeded to use the kiosk. We waited 25 minutes for a shack stack with a lettuce bun, which was the only thing that I ordered. There was only another family inside. Inside looked pretty clean from the outside, but when I have to wipe down my own table with my own disinfectant wipes, I definitely have to deduct a star... Though the food was good, I don't think I'll come back again since it took that long to receive a $13 burger on an empty Saturday evening. read more

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Ian wanted a burger. So, we walked to Shake Shack on a humid evening. A/C inside was a welcome respite! We ordered at the Kiosk. Process is easy. We helped ourselves to the condiments while our food was being prepared. Since we are not much soda drinkers, we asked for couple of cups for water. Staff were helpful in cleaning up, bringing out food and answering questions. We ordered couple of cheeseburgers, a Shroom burger, and couple of fries. Burgers were delicious. Fries were hot and hearty. A low key dinner was a success! This restaurant has my recommendation! read more

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I love shake shack and this location did not disappoint. It was a busy Friday evening when we stopped by. Here you place your order via kiosk and take a number and your food is brought to you if you are dinning in. My burger was delicious. The tea wasn't that great though. There is ample seating and the table were clean. read more

Ordered smokestack and grilled cheese. Came out looking like a kindergarten class slapped them together in playdough class. Smokestack burger was at best little bigger than a whitecastle burger at twice the price and half the taste. The grilled cheese was a sad, sorry slapped together affair...my wife said it was the worst she had ever had. I normally don't even bother with reviews, but had to say something in this case. Few people inside at peak lunch hour...now I know why read more

This location is great. Airy and spacious! Brian was really helpful with our daughter's allergy. They remade something for us ans helped with all the ingredients! read more

I really like their milkshakes, which are a great option if you're not in the mood for a burger. That said, their smash-style burgers are also quite good. While a bit pricey, they're definitely a step up from your typical fast-food joint. The restaurant itself is clean and bright. I appreciate that they have outdoor seating, which is a nice perk, even if it means people watching while you eat. Parking can be found on the street or in a nearby garage. Just be prepared for a crowd and a longer wait on weekends, as the service can be a bit slow. read more

Pros: +good location - right in Mosaic +plenty of seating inside and just outside +condiments station with water +burgers (at least the Shack burger) is tasty +kiosks to order yourself, still has a cashier if you want to talk to a person or pay in cash +can text you when your order is ready +fries are not too salty and are very consistent +tables are wiped down consistently Cons: -pretty slow for fast food - came a few times and it took around 15-20 min -burgers as small, prices are expensive (cheapest burger + fries is already close to $12) -if you place an order via mobile order, it won't be sitting at the mobile order shelf. It will be at the pick up counter with all the other regular orders -bathrooms could be cleaner read more

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The last hour of being open will show you the true colors of a restaurant. Here, they had no numbers for the ordering kiosks, trays were stacked high at the garbage area, the tables were dirty and there was trash on the floors. Even the napkin dispensers were empty (they had somehow run out, per the staff). And yet they made the food quickly (it was a delicious burger despite not having fried pickles as advertised) and handed it over with a smile. This location is very busy and they seemed understaffed. But the folks who were there kept pushing through. Good experience for me overall. read more

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So I have bern here three times so far. Once on my own, another time with somebody else, and then a third by myself but for Takeout. The first two times were flawless. It was empty and on a weekday so my order came out hot and ready. I like how they have kiosks in the main entrance. It's pretty efficient. I hadn't had Shake Shack in years, not since they opened the one in Coral Gables, FL by University of Miami. I had been craving a burger for quite some time after not having had any for a good while. This hit the spot. The first two times were perfect. My order was correct. It came out in a timely manner. The burger was hot and the bun was toasted to perfection. The fries were crinkly and my shake was heavenly with that smooth and creamy custard taste that Shake Shack is known for. The third time did not go as smooth as the last but this was on a weekend. I went to order takeout but three of the four kiosks where you place your order were down, technical issue perhaps? There were no numbers left to take to indicate what your order is as they usually have them as table signs or take out markers. The restaurant was pretty busy. My order took about an hour to be prepared. I think patience is a virtue and having come from a hospitality background, there could be a slew of reasons why they were backed up. Maybe they were short staffed? I am not sure. The manager made up for it by giving us a voucher for a complimentary burger. I returned again after a 4th time and the wait was fine, 5-10mins at most and the burger was just as good as the last time. I took a star off for the wait, but it was a Saturday when that mishap occurred. It's understandable. That's life. There are more pressing matters in the world than waiting for a burger, but hopefully the wait can be resolved for the future just so operations run smoothly in the kitchen and the crowd control can be managed because people were piling up pretty rapidly in the waiting area and I am pretty easygoing customer, but other people, not so much, especially families with kids. I appreciate the manager taking accountability though and giving those waiting like myself vouchers. I will def be back. I also forgot to mention they sell red and white wine! In a can, mind you! And it was really good actually. I was pleasantly surprised when I went by myself that first time. I have never had wine from a can, but there is a first for everything and it did not disappoint. read more

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After my last review, it appears that significant changes have been made to improve both speed and customer service. All self-order kiosks were operational on one visit and 2 of the 4 on another visit...and are in constant use by customers. Staff is both friendly and attentive. On the first of these follow-up visits, I ordered a double patty bacon cheeseburger with peppers and shallots, fries, chicken bites and a chocolate/vanilla shake. All were perfect and full of flavor! On the second follow-up, I tried the Avocado Bacon Chicken Sandwich and Cherry Hibiscus Lemonade for the first time. Both also great, well packaged, as well as photo ready. The avocado slice was a little thin compared to the beauty shot in the menu, but that's not a surprise. Of course, I ordered some fries and a shake to go along with my meal...this time chocolate. Speed could still be improved - but no orders were sitting half assembled, some improvements still need to be made to the order pick up process, and the structural changes suggested would help the overall experience, but overall, quite a difference within a short time. The first of these visits was at a peak time on a Saturday, and despite the constant orders, things were going smoothly. The second I had low expectations as I half expected to be come upon a locked door as they were less than 15min from closing, but I was able to order from the server (as well as a number of customers after me) with no problems and with a smile. For some reason the smartphone app cut off orders at an hour before closing. I also was able to see that ordering through the app is 8-10% more expensive than direct orders. All-in-all, the stars speak for themselves. From a summed experience of 2 stars up to 4 stars. Great progress! I'll be visiting more frequently - with confidence now - as this location progresses toward that fifth star! read more

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Just not worth the money...burger, chicken sando, cheese fries and a drink for $32. Bacon cheeseburger was bland, small dollop of cheese sauce on the fries, and chicken sando was just ok. Sunset lemonade tastes like the strawberry lemonade from Wendy's. His words were 'Wendy's biggie bag is way better"...enough said! read more

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My favorite shake shack location! Soooo happy they're in Mosaic. It's such a spacious store and it feels clean. The burgers are amazing and high quality. The only thing I didn't like was the menu placement. It's on the wall but too small/far away, so it's a bit hard to read when standing at the register to order. Otherwise, everything at this location was good! Standard service, nice facility and delicious food. It was also quite empty on a weeknight (no lines). Highly recommend this location! read more

Shake Shack Mosaic District - Blood orange citrusade, fries, double shack burgers - Burgers Near Me - Fairfax, Virginia

Nothing beats being down the road from Shake Shack. It's fantastic to catch a movie and easily grab a bacon burger, shake, or cheesy bacon fries before or after. The food consistently hits the mark, especially the shakes. It's an incredible option for late-night cravings. It'd be fantastic if you could consider staying open past 10 PM on weekends. Please! We really need a go-to place for snacks after drinks at the mosaic bars. The chocolate Oreo funnel cake shake is incredible, and so are the bacon cheesy fries. I adore the fact that the fries come with their own adorable little fry fork! The service is friendly, and the restaurant's interior is spacious, airy, and spotless. read more

Shake Shack Mosaic District - Oreo funnel cake shake 10/10 - Burgers Near Me - Fairfax, Virginia

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Shake Shake never misses when it comes down to the food. With this new location location in Mosaic, it has been great so far from my experience. The Food: I went with the double stack avocado bacon burger with a side of crinkle cut fries. The burger was nicely cooked and delicious as always. The fries were crisp and paired with with the shack sauce. The Service: for this location, they had multiple ordering kiosks for you to use, but there was one register taking orders as well. The kiosk was easy to navigate and very straightforward. The time it took for me to get my order was longer than I'd like, but that varies depending on time/day. Overall, solid 4/5. No complaints besides wait time. read more

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Besides the drink, I totally recommend this place! Drink: The mango passionfruit drink is very basic, barely tasting any mango in it. I'm not sure if it's the same for other locations, but I don't recommend it. Everything else: This is one of the bigger shake shacks with self kiosks and lots of open space with the high ceilings. The place was clean and the staff was alright. You could never go wrong with a shakeshack burger as they're always delicious. read more

Shake Shack Mosaic District - Mango Passionfruit - Burgers Near Me - Fairfax, Virginia

Welcome to the Mosaic area! Same great menu options as the other locations. There were several kiosks for you to order your meal from. The space was open, large, and airy! Definitely more roomy compared to some of the other shake shacks in the area. Plenty of indoor seating and outdoor seating. My husband and I ordered a burger and fries each and everything came out quickly. The staff were friendly as well. Currently their hours are only 4-9pm but hopefully they can change their hours in the future. So glad there's a shake shack in this area. Can't wait to come back for more burgers? read more

Shake Shack Mosaic District - Burgers Near Me - Fairfax, Virginia

Not typically someone who reviews fast food or fast casual chains but felt the need to shout out an employee Jules or Julia. I am certain she's a manager and a great one at that. The tables were all spotless, and she continued to ensure everything was clean. My order is always correct at this location and always pretty fast. Really appreciate the great customer service that I always receive from the manager. She goes above and beyond to make everything good! Hope she stays around as my little ones love shake shack as do I read more

So excited for a shake shack closer to us! We used to have to trek to Tysons and weave through mall traffic just for a burger. Really nicely designed restaurant - good amount of outdoor seating and a ton of indoor seating. Still have new opening struggles - 15 min wait for our order and the fries weren't filled up all the way. They corrected immediately once we brought it to their attention. Same great dependable taste as with any shake shack! read more

Shake Shack Mosaic District - Burgers Near Me - Fairfax, Virginia

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I've been craving some Shake Shack for awhile. I know that's there one in Tysons but I didn't want to deal with walking through the mall to get to it. So when I found out Merrifield had one, it was perfect. I did a little shopping in the area and headed over for lunch. I got the single shack burger and cheese fries. Service was pretty fast and I like that I was able to do my own ordering from the self checkout area. I definitely recommend as a quick lunch spot if you're in the area shopping. read more

Shake Shack Mosaic District - Burgers Near Me - Fairfax, Virginia

7/23/24: just fin a bacon burger and cheese fries. when i first came in 2022, the wait was horrible. they were so quick and speedy today, so that's a huge improvement since opening in 2022. good, satisfying food. knocked off a star for pricing. read more

Shake Shack Mosaic District - Bacon cheeseburger and cheese fries - Burgers Near Me - Fairfax, Virginia

food was great and thanks for the help karim. i got my order quick and easy so no complaints from me. you know who this is from

Whats not to like . The burgers are great. This was a nice and comfortable location.

Great food and amazing experience! They accidentally charged me twice for fries and offered to give me a free shake. Immediately refilled ketchup when I asked! read more

Shake Shack Mosaic District - Burgers Near Me - Fairfax, Virginia

Love their burgers Grass fed. Ground beef and chicken sandwiches with Shake Shack sauce. Crunkle French fries with cheese is totally awesome read more

Shake Shack Mosaic District - After Red Cross blood drive donation, Red Cross representative advised to eat a full meal since I did not have breakfast that morning - Burgers Near Me - Fairfax, Virginia

This restaurant can be way busy. Congratulations to them for this. Mosaic District can be nuts, but for a number of reasons, I cannot avoid it. My hope is Shake Shack will consider more relaxed parts of Fairfax, that still will generate a profit. I find this place to be carry out, as a table each time isn't happening. With that being said it's decent. Personally the few Fuddruckers in business, they are my favorite hamburger. Yet here they are quite delicious. I like them although wish a little more size. The rolls are so-so, although I definitely enjoy the French fries and shakes. Even though hectic, kudos to all the nice employees here. They do well, and also a clean environment too. read more

Shake Shack Mosaic District - Burgers Near Me - Fairfax, Virginia

Ate in restaurant (7/18), towards the end of the meal (9:15), two men walked in with Nando's and proceeded to sit in the corner behind us and vape. They called their friend Mo (Mohammed) - an employee over. I asked Mo if they allowed vaping in the restaurant. He stated he was unaware of the vaping policies. He sent his manager Kayla over, and she too, said she was not sure. I pointed out they were not customers of SS and were in fact violating the VA Clean Air Act...assuming that neither employee nor manager were aware of this policy I question whether any person on premises possesses a Food Handler permit. read more

My most recent visit was on a Sunday night around 8pm. I had to wait more than 15 minutes for my order. This was understandable since they were packed and were also dealing with making delivery orders. However, order pickup was a bit chaotic. People were crowding around the counter and condiment counter, waiting to hear their name to pick up their order. It'd be nice if there was a better order pickup system in place. While the wait can be long, the burgers at this shake shack location are consistently amazing. They always hit the spot when you're craving one (or more). On weeknights, it's not too crowded and you can get your order relatively quickly. I would definitely recommend stopping by if you're in the area. read more

Shake Shack Mosaic District - Burgers Near Me - Fairfax, Virginia

Ordered a burger with lettuce and onions, they gave me a burger with tomatoes and lettuce. I made this known to the cashier and returned the burger, to only be returned a burger less than a minute later. They only removed the tomatoes from the original burger and put onions on it. I plainly do not eat tomatoes nor food that it touches, so I gave that burger to a friend. I went ahead and ordered a second burger with only lettuce, and when they brought it out it had three bacon bits on the bottom of the bun. I got a refund and left. The place was empty, yet silly mistakes are still being made with a full staff on deck. Easily 0/10 experience, and never returning to any shack shake, let alone this location ever again. The absolute negligence in the kitchen is beyond me. read more

Door Dash delivered cold, nasty, expensive food with a black hair in the fries. No refund. I'll never eat Shake Shit again or order from Door Dash. read more

Shake Shack Mosaic District - Black hair. Cold fries. - Burgers Near Me - Fairfax, Virginia

People love Shake Shack. I think Shake Shacks addition to the shopping center is exciting even though there is one a few miles away in Tysons. People love Shake Shack. I hate to admit it but while I worked in Tysons Ive only had their chicken nuggets and milkshakes, never their famous burgers or fries. Swung by with my husband after the farmers market and saw that they took over the old Choolah spot (RIP). They redid some of the decor but took advantage of the large airy space which is nice since a lot of the restaurants in Mosaic can feel small/crowded which deters me from wanting to go. Only 2 kiosks were working and 1 would work all the way until it asked for payment the bug out and cancel your order. This couple next to us tried 3 times and were so frustrated they just left.. understandably. We ordered the hot ones burger, shroom burger, fries and some soda. Burgers were both very good but the fries were fantastic. I'm typically not a fan of crinkle fries, I think they're the worst type of fry next to a mushy waffle fry but these were 10/10. Tables could use more attention but there was a ton of foot traffic I'm sure for a Saturday afternoon that they didn't have a chance to reset the dining area. I won't hold it against them as they were working hard and quick to get orders out. Pretty good, pretty pretty good. read more

Shake Shack Mosaic District - 'Shroom Burger - Burgers Near Me - Fairfax, Virginia

I was proud to be the first app order! I went to pick it up, and this place was already crowded! I'm guessing it will stay that way from now on! Lots of people working there and super helpful! I guess that's always the case on day one! Really nice location! Food took about 10 to 15 minutes after I placed the order, which is pretty normal. Was the usual excellent Shake Shack fare!! I am just so happy they are in our neighborhood!! Update: I realized after writing my review that their hours are going to be 5 PM to 9 PM. That seems rather crazy to me! I'm not sure if it's because of staffing issues. I cannot imagine that's a very good, long-term, business strategy! I really hope that changes soon! Most Shake Shacks are open from 11 AM to up to 10 PM. read more

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