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    Shake Shack Hilldale Center

    3.4 (78 reviews)
    Closed 10:00 am - 9:00 pm
    Updated a few days ago

    Order Shake Shack Hilldale Center Takeout or Delivery

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    SHAKE SHACK HILLDALE CENTER ATMOSPHERE

    What's the vibe?
    Hipster
    Casual
    Moderate noise
    Outdoor seating

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    Recommended Reviews - Shake Shack Hilldale Center

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    Reviews With Photos

    Dog in the restaurant
    Theresa B.

    Yikes. My daughter and I decided to stop because we were in Madison dropping my son off at the university. Neither of us had ever been to Shake shack. I placed my order online ahead of time. We parked and walked over and found a seat. My order was ready about three minutes later, I grabbed the order and we sat down to eat. Immediately, after we sat down to eat a family of three walked in with their dog. They ordered their food and decided to sit at the table right next to us. Dogs are not allowed in restaurants unless they are a service animal, and as you can see from the photos attached this is not a service animal. About 3 to 4 minutes later another couple walked in with their dog. once again dogs are not allowed in restaurants unless they are a service animal. Not only that, am I fearful of dogs, having been bit in the past. our food was another issue. My daughter is a selective eater so she got the grilled cheese. She literally ate three bites and threw the rest away. She said it was cold and just did not taste good. I ordered a chicken sandwich which was very fresh hot and made properly. We also ordered the spicy fries with ranch and they were lukewarm at best. My daughter also had a sprite which she said was the best part of her meal, sadly. The restaurant itself was relatively clean, staff we did not interact with as I ordered online and my order was placed on a shelf when complete. There is a very nice outdoor patio, which is where the dogs should have been......

    Shack Red- Can
    Yolanda G.

    Finally went to this location. I've heard lots of great things about Shake shack. There was quite a wait. We did come during the peak lunch hour on a Saturday. The staff was awesome super friendly and helpful. The size of the location is a bit small, people were circling like vultures trying to find a table. We were able to find a spot and enjoy our meal. The burgers were great. The buns in particular are super soft and tasty. One thing that was great about getting this fast food is that you could have beer or wine with your meal. That is always a nice treat to have. We will be back.

    a hand holding a drink
    Allison N.

    We've visited here a few times just to get a chocolate shake since they are sooo delicious! So although I can't speak to the food, I can say that even during busy times it seems that everyone's orders are delivered quite quickly. Even today when we walked in and two of the three self-order kiosks were down (they really need to work on that) and we almost skipped out on our beloved shake because so many people were in line, we were able to order, pay, and leave with our shake within only a few minutes. I was truly impressed by the staff and the employee taking orders did not seem phased at all with the long line. Kudos to her, for her relaxing demeanor is what made us think it might be quick. Glad we were right! PS please note in the photo that we always ask for no whipped cream on top :)

    Dreamsicle milkshake
    Justin M.

    Ordered a ShackBurger, fries, and new dreamsicle and tiramisu milkshakes for pickup. I grabbed the food and did a quick review to make sure I had everything and noticed the dreamsicle milkshake wasn't filled up completely which was disappointing. Most places it wouldn't bother me, but their shakes cost $6.50 each which I consider a premium price. If I spend $6.50 on a shake, I at least expect it to be full. I understand it is with frozen custard, but Kopp's in Milwaukee also makes shakes with frozen custard for about a dollar less and they serve you a full cup in bigger size. Their burger and fries are ok. Not my favorite in town, but decent. The staff are friendly as well. I just feel you don't get what you expect for their prices.

    Winter blood orange lemonade.
    Joyce G.

    Ok how did they jump from a 2 star to 4 star 1. That shroom stack works. Officially called "Shack Stack." 2. Quality meat. 3. Toasted bun. 4. There's a check box for the various allergens but never noticed if it shows in the store on the menu board. 5. Basic hamburger 6. They finally stopped allowing guests to reach and get condiments. Gloves staff hands it over. This matters as mustard and ketchup are on the table. 7. Will return to try the beef dog & thinking the toasted bun will make it pop. What doesn't work: 1. No other cheese options. Just American cheese 2. The app doesn't allow you to remove cheese 3. The app doesn't take their gift card 4. Their shakes are made with custard which has egg. I know this will excite many but I'm not a custard human. 5. Condiment packages. I guess their ketchup is name brand but it's not one I'm familiar with. I want to see the dipping packages like CFA & other overpriced places have in stock. Overall, I must give a shout out or kudos to the manager for being open to the feedback and explaining how a few things are not working for this location because they are new. Apparently this location didn't show in the app for a while. At any rate, it's not my forte for the lack of seasoning but I trust my mother would love it due to such and the toasted bun being hot while all the toppings are cool. She detests when folks toast that bun then let it go cold while cooking the meat. This place avoids such and for that plus the reasons above... The score increased from 2 to 4.

    Classic shack burger and fries
    Anna P.

    Love love love shake shack!! My absolute favorite burger, perfect size and flavor, not too heavy! The fries are always hot and fresh at this location and the workers are always friendly! Food usually takes about 10 minutes or less and is always fresh and hot. Love the clean and comfortable atmosphere as well!

    Sophie Y.

    Ordered lunch at a nearby restaurant and saw that Shake Shack got new shakes: tiramisu and dreamsicle. Both are my favorites. Decided to get both and they tasted creamy and thick! Over $6 each but the quality is good when compared with Chick-fil-A, Arby's.

    Fries are awesome!
    MaryDan H.

    Hurray! Shake Shack has finally arrived in Madison at Hilldale Mall. I recommend using their app in order to schedule your food pickup in advance. I scheduled an 11:30am pickup at around 8:30 am. Parking is a bit tight, so plan accordingly. Plus there is not a drive-through option. Since it was my first order pickup, I followed the texted directions to enter the restaurant and give my name at the counter. But instead, a helpful employee just inside the entrance told me to walk straight through into the outside seating area where an employee will bring out my order. I wonder if next time I could simply hang out near the outside patio and avoid walking through the restaurant all together My (picky) husband really enjoyed his cheeseburger. I tried the 'Shroom Burger because it looked interesting. It's a large cheese-filled portobello mushroom that is crumb-coated and fried. It was yummy. We also ordered one shake each: pumpkin (seasonal) and a cookies-and-cream. Both were great, but they needed wider straws. We shared one order of fries....which were in-credible! Loved them.

    The not rare, but raw second burger I was given to replace the raw burger I originally was served.
    Stephen V.

    Hated the shake shack at Hildale Mall first time around. I think for good reason. Screwing up a burger, returning to request a resolution. Return home to discover the same raw meat in the replacement. So a couple weeks ago my wife and son are on a tear and can't survive the night without red meat, and ask me what or if I may like to order. First thought was absolute not gonna do it. Fool me once, fool me twice... you've likely heard the expression. But upon rethinking my options: making a trip myself, because neither of these familial loved ones will even consider, the possibility of getting dad/husband something such as Jimmy Johns which would require two additional minutes. JJs is literally 3 minutes from our house, where Shake Shack is 20 each way! If I hadn't already been busy doing something in the first place, I'd already be on top of things and in the kitchen preparing something for dinner. But I was busy doing something that likely was little more than hiding in the garage from being roped into sweeping dust bunnies from the furnace closest or worse. So I caved. I'll be damned, yessiree I'll probably find that my words often are as valid as the effort I might put into them when I stop to write something favorable or negative about someplace I loved or didn't. I found that this time around I was either really hungry or the burger I received this time around was simply a reason this chain burger factory can sustain amidst countless others selling the exact same thing! The burger was spot on. Bacon crisp as were the lettuce and tomato. The fries were so good I even recall eating the cold ones in the bag and perhaps even a couple I beat the dog to off the floor! As Jules in Pulp Fiction said to great aplaum: "Now that's a tasty burger!" I've been converted perhaps.

    For the goods!
    Thuy Dan T.

    Got a Shake Shack fan right here! The long awaited for Shake Shack is here in Madison and it's 300th one at that! I no longer have to drive to Milwaukee to satisfy my cravings which is amazing. The space is great with floor to ceiling windows for lots of light but ample space for outdoor seating either at Shake Shack or in the surrounding Hilldale area if you want more social distancing. You are preorder your order for pick via the app only currently (not on website). Use the code SHACKFAM for 20% off your first order. After you order they have a table with a staff member waiting for you to pick up (at your specified time). Very clean, simple process. You can also go in to order where they are 6ft apart marker stickers to stand by. Appreciate all the adherence to social distancing guidelines. Now onto the food, fast food time, but not fast food burger. The burger was juicy, lots of fresh veggies (get all the extras) and you have a side of ranch. I got the single shack with a lettuce wrap (no bun) and they successfully put enough lettuce around so that whenever I took a bite, it wasn't falling apart. Woot woot! I also ordered the pumpkin shake which has a nice flavor of pumpkin but definitely on the sweet side. I love the pumpkin seeds on top and was spooning those out with my straw afterwards. Lastly, I order the cheese fries with FIRE seasoning. The crinkle fries were good, this shape really grabs the cheese sauce well. The cheese sauce was so/so. They separate it for pickup which is nice but definitely solidified by my pick up time, leaving the ooey gooeyness ness for my imagination. The seasoning was hot as well, but not fire IMO (I have a high spice level). Dry seasoning can be a little all over the place sometimes too. Overall, will 100% be back. My friends got the chicken sandwich and the portabella mushroom stack with good praises too!

    Fries
    Jenna M.

    I wish I could give zero star. This is not the first time I'm unsatisfied with them. I LOVE Shake Shack but somehow this branch always disappoints me. You charge $2.99 + tax for a hall full fries order? The quality is not even good. I complained to the customer service department directly but no answer so far. I've fooled myself going back, hoping they would provide better food. Every time getting more and more disappointed. I wish I can get a refund.

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    1 year ago

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    1 year ago

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    2 years ago

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    3 years ago

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    1 year ago

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    Ellie K.

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    1 year ago

    Delicious burger for fast food. Meat was fresh and not cooked beforehand. Service was quick and friendly. Will definitely go back!

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    5 years ago

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    6 years ago

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    1 year ago

    Solid chicken sandwich great smoke shack burger said friends very quick delivery bacon cheese fry's and shakes were great

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    2 years ago

    Love the cheeseburgers can't stop eating them find myself there at least a few times a week

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    6 years ago

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    3 years ago

    Best mushroom burger ever and friendly staff. Too bad they don't have more than one location around here.

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    Page 1 of 2

    Ask the Community - Shake Shack Hilldale Center

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    First, the good news: The food is great…read more However, I have been a customer of Wings Over Madison for about eight years, and over that time, the quality of service has steadily declined, particularly delivery, and the past two years have been especially bad. Deliveries have arrived over an hour late, orders have been deleted without notification, and I have had to drive to the store myself to resolve issues with delivery orders. These problems are recurring and point to breakdowns in the delivery process, not one-off mistakes. After last night's situation, I will no longer order delivery from this location. The current delivery operation is unreliable, and after years of patience, I am done rolling the dice.

    I'm usually more of a Wing Stop guy but today I felt like giving this place a shot because I've…read moreheard it referenced positively in the past. I can't tell you how their food is. Before I could order while I was looking at their menu a guy in the back was yell something. Couldn't understand it and it didn't seem directed at me because he was in the back and i was at the counter. He pokes his head through the window to make eye contact with me and yells "IS YOU PICKING UP?" I said no and he said "ALRIGHT THEN YOU CAN ORDER RIGHT THERE" I turned and left then went to Q Doba next door. They have free gauc. And nobody yelled at me. Wing Stop it is next time.

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    Shake Shack Hilldale Center - burgers - Updated July 2026

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