Very good! This location delivers on the original concept (maybe even better). I had the single shack burger and fries, more than enough for 1 person. Staff was very nice and helpful, I was able to order and pick up in less than 15 min. read more

Decided to give this place another chance since my first experience before the pandemic where it was terrible. It did not get any better. I ordered a burger and fries which totaled close to $14. No drink. The fries were cold and hard. The burger was cold and rubbery. I sent everything back and asked for fresh hot product. They replaced it but the burger was not the way I requested it. I wiped off the sauce because I just didn't want to wait anymore. The staff was polite but obviously were not into their work. I will never go back to this shake shack again. I just wish I could get by tip back. I will never tip up front again. Tipping should be at the conclusion of the meal. read more

Great customer service right at the door. I was the first one in at 11:00am and they were ready to go. I recommend the stack shack burger and a shake is a must. The manager here knows what he's doing and the whole team is following. Excited to come back and eat in the back restaurant very spacious and nice! read more

Shake Shack Hoboken - Burgers Near Me - Hoboken, New Jersey

Thought I was getting a Chicago (Shake-ago) dog but just got a sad, plain hotdog. Apparently they don't have the full menu here but they don't do a good job of explaining that and when I called to ask about clarifying this before I ordered it just went to the manager's voicemail. Not impressed. I can remember standing in lines FOREVER in Madison Sq Park for delicious food but now wondering if Shakeshack has expanded to fast and is now just like a cooler version of McDonalds. This would be sad. read more

Is this a real Shake Shack? I placed an order on the Shake Shack app earlier this evening and 30 minutes later I got a text from Uber saying my order was canceled and to call them back. I called them and they had no record of the order ... so then I called this location - nobody answered and the "message inbox was full." ... so then I filled out a complaint form on the Shake Shack website - they'll get back to me in "2-3 business days." I just have the munchies. Why are you torturing me?! please give me my money back. read more

Shake Shack is becoming a staple in most towns/cities in america! Thank goodness for that since it is always spot on. A location recently opened up in Hoboken so I figured to try getting it delivered. I had a bacon avocado burger to start and it was your typical Shake Shack burger. Cooked just right with a soft bun and the right proportions of other ingredients. I also tried the chicken bites and honestly I am never really a fan of them. I find them rubbery and prefer chicken nuggets from other fast food places. The french fries are always sneaky good. They look like cafeteria fries but taste much better! We also had the vanilla/chocolate shake and how can you go wrong with a shake. The place is called shake shack! I haven't been inside the location to say what it looks like but the delivery process was solid and food was good. This is higher quality fast food that is pretty consistent. I am a sucker for Mcdonalds honestly but Shake Shack does hit the spot! Check it out. read more

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Got some burgers with my friends, wait was pretty long but got our food eventually. The burger was a bit hard and overcooked but edible nonetheless. The service was okay. The cookies and cream milkshake was really good though! Only wished the lemonade was a bit sweeter it was too sour for my taste. read more

The fries are delicious. The service is very good and very fast. I like the music that they play.

Freshly prepared burger served hot and juicy. Best burger around. Cheese fries are outstanding. Shakes too

Poor customer service. Rude, didn't pay attention to customers, unhelpful when trying to order. I guess it's why it's the only shake shack I've ever been to with no line. The employees don't want the business to make money. read more

Bad, just like my other experiences at Shake Shack. Over rated and over priced. Got my order wrong again for takeout. Called in for assistance immediately, no one picked up. Left a voice-mail, no call back. Completed online feedback, no response for that either. That was the last chance for Shake Shack. Considering where we live, there are better burgers for the same or cheaper price along with a variety of other foods to eat. The choices are nearly endless. I won't be eating at any Shake Shacks ever again, and will not just refuse to eat there again, but actively dissuade anyone that suggests we go eat there. How did Shake Shack ever get so hyped to be compared to In-N-Out? Ludicrous. read more

I have to give props to this Shake Shack location. One day after a really long day at work there was delay in my delivery because of a late delivery driver. It wasn't Shake Shack's fault but the awesome staff (leads by someone whom I believe was a manager. I'm sorry I don't remember his name!) did everything they could to make it up to me and get me my order and it honestly made my night! read more

Two hours later and my delivery order was now canceled through Uber eats. Impossible to speak to a representative at the actual store. Never received my food. read more

We ordered on the app, a full meal for delivery. After entering in our order, agreeing to a slight change in delivery time, waited for nearly an hour before checking. The restaurant cancelled our order with no notification or heads up. Just cancelled it. Our receipt read "cancelled due to item damage" it looks like the credit card machine isn't damaged though, as our charge hasn't yet been refunded. read more

Is it that hard to add a side of shack sauce. 4th time in a row ordering that they don't include, each time I've taken extra steps to leave notes, then leaving notes with delivery driver as well. Sauce literally makes or breaks a meal. IF I REQUEST A SIDE OF SHACK SAUCE PUT IT IN THE FREAKING BAG! read more

I had gotten food from this Shake Shack a few times and it's been pretty good. My last visit was a couple of days ago and I got a Shack Burger, fries and a shake. Everything was good, but I feel like the burger was a bit on the salty side this time. I'm definitely willing to try again. Perhaps it was just an off day. read more

Shout out to Brian for being so patient as well as the rest of the wonderful staff!!!!!

Great food, reasonably priced (for this day and age)! The service was friendly and efficient!!! Nice to see!

This was the largest and most convenient Shake Shack we've been to. Food quality was great and the kids loved it. Good location in Hoboken and clearly they were very focused on customer satisfaction. I hope they continue to get good business and foot traffic. If they want to open a branch in Weehawken/Edgewater/Fort Lee area, I feel like it will do well because there is a lot less competition vs Hoboken. read more

New, spacious, and the delicious Shack Burgers you've come to love. So why not a higher score? Hoboken's Shake Shack is plagued with seemingly never ending bombardments of Uber Eats and Door Dash orders. Why should you care about the array of delivery drivers, particularly when they've been carefully segmented to the side and out of sight? With that level of orders to fulfill, the staff can't keep up, so be prepared to wait 30 minutes or more for yours. I wasn't when I walked in and unwittingly placed an order one afternoon. read more

Has practically been closed longer than it has been open. Went to go there Friday night (4/16), was told by an employee that they had to close indefinitely because their computer system was down and they can't take orders. Has been closed ever since. Was so excited for Shake Shack to finally come to Hoboken, now I'm wondering if it will ever reopen? read more

Usually, Shake Shack is on their A-game and I tend to enjoy the experience there. I ordered the Parmesan Truffle fries on Grubhub and the order was exactly on time. I had extremely high hopes, considering the amount of articles praising the fries. It's marketed as fries topped with garlic parmesan with black truffle sauce. The sauce was missing in my order so it was just a generous sprinkling of parmesan on some fries. As usual, Shake Shack's fries slap but the addition of parmesan didn't make or break the experience. Willing to give the benefit of the doubt that this might've been a packaging error and these are much better in person, but still disappointed. read more

Any time I order from here it is constantly messed up. Don't do it. The manager also is extremely rude. We ordered from seamless at 10:30, they close at 11.. our order was NOT fulfilled yet seamless and shake shack took our money then the manager had the fucking nerve to hang up on us. read more

Location was visited for the first time after attempting to order delivery twice and never receiving my order as the store couldn't apparently locate my order(order was clearly never made and demands cannot be met). This location has very high communication with a low performance behind the fact. May need to look into leadership. My order was also confused with someone else's besides a long wait time. read more

Happy to see one in Hoboken. Tried it and still as good as the ones in Manhattan. Great addition to Washington Street burger joints. And for sure, one of the best... read more

I went in to order two burgers and fries at the kiosk. My boyfriend wanted no salt on the fries so I tried to make note of it on the fries order from the kiosk but since it wasn't an option, I just ordered the fries at the front. The manager saw that I had an issue and he gave me fries on the house which was really nice. I should have asked for help but got it anyway because the staff noticed. The food quality was great and expected from shake shack from the city too. There's also a great seating area in the back that has a glass roof and decorative lights. It was really cute! Went again a few days after and had a good experience. The staff is very on top of it with the cleaning for covid and really helpful even if you don't ask for it. read more

The food is generally good, but the wait and attitude are not worth it. I understand they get busy but they are S-L-O-W even when they aren't busy. The management rather than helping gets pissy at the staff and the customers. read more

Makeing this short but the comments can be true depending on the workers that you get some of them are so kind and you leave with a smile but if you have bad ones they are not good like the one with the soggy grilled Burt Cheese depends.. read more

Amazing food with even better service! Vanessa provided us direct table delivery! 11/10 would recommend

They need new management. After waiting over an hour for my food. They decided to cancel and have the driver tell me to let me know. Stating he is unable to do anything because the restaurant is closed. Terrible service read more

This is my first review ever made on yelp, I don't take the time out of my day to do stuff like this, but for a staff like this, I had to. Went inside the store and saw that you can order only through DoorDash or Uber eats, entered at 11:30 and asked up till what time I can order they told me 11:40 I order at 11:33 and process my order, they locked the doors so no one can go in, okay that's fine. They see me standing outside waiting for my order and they don't tell me until 11:51 that they can't do my order cause it passed the time they're allowed to make the food. It's just being a decent human being to tell me the first moment they see me waiting outside the glass door that they haven't received it. It took them 20 minutes to tell me(waiting outside in the cold) to tell me they can't make the food anymore cause it's passed the time opposed to telling me the moment the manager and the worker made eye contact with me. Worst customer service ever. read more

Scheduled a delivery in afternoon for dinner just to stay ahead of things and was excited to try this place after it was closed when I went in person. When the food arrived everything was cold. I couldn't find any sauce on my burger either. All that hype for nothing. I don't recommend getting delivery directly from them. read more

Best Shake Shack I've ever been to. Great staff with infectious energy. Two of the guys even saw that my buffalo chicken sandwich didn't have enough sauce as it was going out and were like "nah we're not letting it go out like that" and made sure more was added! read more

Managers are super diligent and offer great customer service. Service is typically really fast, but when it took too long one time they refunded me and gave me a free drink. They're on it in Hoboken. read more

Hits the spot every time! not a long wait at all, comfortable spot to eat, very juicy burger and tasty milkshake to go along with it.

Amazing hospitality. Came on a Saturday for (a delicious) lunch and every single person we interacted with went above and beyond. Definitely so much more than a fast food joint. So happy this is in our neighborhood!! read more

Horrible delivery and customer service- food never arrived and I can't get a refund! I placed an order through the shake shack app at 3:00 with an expected delivery time of 3:18. Nothing arrived after an hour so I called Shake Shack. No one picked up for over 30 mins. Finally someone answered the phone and it was cutting in and out so they said they would call me back. They never called back so I continued calling to no avail. I then called Uber eats via the app (now 2 hours later) and they said your driver just arrived at shake shack and will be to you soon if you still want the order. I said I wanted it but if the food was cold I wanted a refund which they said they would provide if I just called back once it arrived. While I was waiting I completed a survey on the shake shack website and asked for someone to contact me. It's now been 3 hours and still no food so I called Uber eats again asking for a refund at this point. The next customer service person from Uber eats said my order didn't even exist so they could not refund me and I had to contact shake shack directly-WTF?!! So I can't get ahold of shake shack and Uber eats won't assist either. I'm owed $22.24 and will NEVER use the app again or order from this location!! Please see email pic for proof of order. read more

Shake Shack Hoboken - Email receipt with time stamp - Burgers Near Me - Hoboken, New Jersey

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Let me start off by saying that I am Shake Shack's biggest fan. I love love love their burgers. I've tried all of their NY and NJ locations. With that said, when I heard that they were opening a location literally 5 minutes from where I reside, I was stoked......UNTIL, I actually tried their burgers. ( Hoboken location that is). The fries were not as good, as let's say their Paramus location, the cheese for the fries was hard, and the burger meat had a funny taste. The meat was actually falling outside of the bun which was burnt. Even with this negative experience at this location, I decided to give it another go today and the burger was still not good. The cheese fries however were better this time around. I'm disappointed in the way they make the burgers here and I suggest for anyone new to Shake Shack to try another location before trying this place. I guarantee that the burgers are way better anywhere else.... read more

230 Saturday afternoon and it was not crowded! Score!! Employees were very nice but the experience was disappointing. I ordered a burger and fries. They asked if I'd like condiments. I requested ketchup and they replied oh sorry we don't have any. I said you don't have Ketchup? She replied sorry, no, we ran out. She said somebody's going to get some. I asked if she knew how long it would be 5 min? 20 min? She did not know. When I got to my table I noticed my soda had NO ice. I returned to the counter to ask for ice for my drink. She went to get it. It took awhile but she returned with a soda with ice. Success! Then I returned to my table to discover my burger was very overcooked. The employees seemed to be trying and were nice but the overall experience was pretty bad. And then as I ate my food in the back area I got dripped on from the AC unit. That wasn't really their fault but it would make sense not to put a table beneath the AC unit. Expect better from Shake Shack. Danny Meyer would not be pleased. read more