We came here for Sunday dinner. I was impressed to see how spacious and clean the store was. We put in our order via kiosk and grabbed a table. They had 4 all gender bathrooms, was to see everyone can use. Took them about 10 minutes to bring out our order. One of the sandwich had missed our request of no mayo and shake sauce on the side. But rest of the items were fine and had the Shake Shake taste. Loved the beef burger patty, so good as usual. The mango passionade was a solid drink too. read more

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This Shake Shack is located inside a busy plaza. Many restaurants and a movie theater sharing the parking lot. Quite busy at meal time. We placed order with kiosk. Standard menu. Food quality is same as other location. Great flavors. They did mess up a bit with one sandwich but overall good food. Many seats and tables around. Spacious. Bathroom needs more cleaning for sure though. read more

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Ordered: Dubai Chocolate Pistachio Shake (~$10): real pistachio frozen custard mixed with toasted kataif shredded phyllo in a crackable dark chocolate shell, topped with chopped pistachios and crunchy kataifi Aya's take: Dubai chocolate is taking the world by storm and Shake Shack is one of the few chain restaurants that I know of to hop on the trend! At ~$10, the Dubai Chocolate Pistachio Shake in line with the cost of other Dubai chocolate desserts I've seen. I love that it's made with real pistachios and even real kataifi! The pistachio frozen custard is actually very pleasant - lightly sweet, nutty, and not too thick. The crackable dark chocolate shell was good in theory but didn't actually work out that well. It was hard to get any of the chocolate off the sides of the cup but the bites I did get were actually tasty. Considering it's a limited seasonal item, it was a good one time try! read more

Shake Shack Secaucus - Dubai Chocolate Pistachio Shake (~$10) - Burgers Near Me - Secaucus, New Jersey

SO. GOOD. We have become regulars here because we crave it so often. Food is always fresh, perfectly-done, flavorful, correct, and not greasy. We love that they use quality meat and that everything is cooked fresh. Staff are pleasant, kind, and on-point. Restaurant is clean and well-kept. read more

Great tasting burger but small and expensive! Im from CA and never made it to Shake shack until now. Tried the fries with spicy cheese- meh cold fries and colder cheese. My partner had regular fries and they were hot and tasty crinkle cut. Also had a delicious chocolate shake with whip which was a good size and delicious. I would return and know its gonna be costly and small portions. read more

Shake Shack Secaucus - Single burger spicy fries and chocolate shake - Burgers Near Me - Secaucus, New Jersey

Adriana, the manager, was incredibly kind and professional. She treated us as if we were regular customers at a full-service restaurant. Unlike other restaurants, even the fountain soda tasted great (I suppose no tap water was added). Burgers and fries are all well cooked and taste great. The interiors are very well lit and clean. read more

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This is a good shake shack. They bring you the orders. They've never messed up my food. Service is always quick and I love that they have free water cups and nice bathrooms. read more

Shake Shack Secaucus - Chicken Shack - Burgers Near Me - Secaucus, New Jersey

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Food was what you expected at shake shack. Service lacked. I get that we live in a digital world- but the place was empty and we were directed to a kiosk to place our own order. End of the world- no. But that isn't customer service. It's self service. And customer dining area floors are greasy. read more

Was welcomed right away. Joe helped me set up my order. Manager passed by to say hello. Place was very clean and organized read more

Shake Shack Secaucus - Double cheeseburger and fries - Burgers Near Me - Secaucus, New Jersey

Shake Shack has always seemed a little expensive for what it is, but it can still be a tasty and quick meal. It's too bad everything is ordered individually, and a burger, drink, and fries will be $20+. But still, there are some good sandwich options. I got a chicken bacon avocado burger, and the wait wasn't too long. It was crispy like it was really fresh. They bring the food to your table, so that's nice, no standing around. The crinkle fries were okay but nothing special. I did consider a shake but it was already becoming a bit much for lunch. Lots of seating, clean, nice, new fresh interior. It definitely fills a void left by the old Burger Fi. read more

Shake Shack Secaucus - Avocado bacon chicken - Burgers Near Me - Secaucus, New Jersey

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The Shake Shack is a little old place where we can get together... Grand opening and everything was just right. The staff was very helpful. They greeted everyone at the door and were available for assistance at the kiosk. The managers were helping clear tables and walking around asking patrons if we needed anything. Food arrived in a timely manner. Everything was freshly made and delicious. The Pride shakes were creamy, thick and perfectly sweet. I will definitely return to this shake shack m read more

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Here's the thing... for me there's no one doing it better when it comes to fast food than Shake Shack. And I'm guessing at this point I've written more reviews about them - from various locations throughout the tri-state area to all the way down in DC (where they had a liquor license) - than any other chain. But this specific parcel of land? It was once the home of the almighty Pier 1 Imports. That store was essential when I was a bachelor first entering the real world (aka - being kicked out of my house when my mom said it was time to get my own apartment). So this review is bittersweet. But time marches on, they tell me. A mix of high-tech (a row of tablets ready to take your order when you walk in) and low (that unfinished concrete floor that doesn't seem to go with the rest of the restaurant's look) - this place has been absolutely bursting at the seams the few times we've come. (I'm guessing the hungry masses trickle down from the theater right after a movie is over.) The sandwiches are always top-notch (including one of the better vegetarian offerings you'll find). Those crinkle-cut fries are hot, crunchy, salty and delicious. Their various drink concoctions are always yummy. At almost $20 a person - it sure ain't cheap. There's a big parking lot right across from their location - which never seems to have enough spots. And they have plenty of competition in the area (from that overrated diner around the bend to Dave's Hot Chicken rubbing elbows with them to Red Lobster just a stone's throw away). Overlooking our most recent visit (where they goofed on one of my kid's orders and he complained, "Just three stars tonight!," as we got back in the car to leave) - we always leave satisfied and full. I'll always fondly remember - and miss - Pier 1. (Long love Shack Shake!) read more

In-house food and service is solid. I appreciate eco-friendly food packaging. Ambiance is modern and often quiet enough to enjoy being inside. Ordering is streamlined with the screen kiosks. As far as ordering delivery, I had a very poor experience from both the delivery and restaurant service. The uber driver was designated for pick up and drop off in 30-40 min, the tracking showed a delay at the restaurant. By the 1-hour mark, I wasn't able to speak to the Uber transporter (direct or via Uber customer support), the Shake Shack manager/storefront also did not pick up. I went to go pick up my food myself and apparently Shake Shack staff do not care to check how long food is sitting at pick-up shelf. I left with my cold food/warm drink because I was generally upset, but to top it? I was also missing food from the take out bags I mean, if the customer's name and number is on the outside of bag and it's been longer than expected Pick up time by Uber. Do you call 3 hrs later, or never? Why have staff assigned to the pick-up shelf? Improve your quality standard read more

The ShackBurger was good, but the fries were disappointing. They were hard, over-fried, and tasted stale. Shake Shack should consider replacing the frozen fries with fresh hand-cut fries to match the quality of their burgers. read more

Have eaten here a couple of times with Red and will make it a semi-regular spot to enjoy a great burger. Unlike other fast-food places, you get a number, and someone brings your order to the table. We are not fond of the order kiosks, but the first time in someone helps us out. Regular or specialty burger it is always flavorful and brings you back to the burger places of old. Crinkle cut fries are hot and crispy. A delight plain, topped or with ketchup. The specialty drinks can really change the enjoyment of your meal over a regular soft drink There is a difference between a well-done burger and a burger done well. At Shake Shack why not have it both ways? read more

We stopped here for dinner on a Friday night, the place was sparkling spotless with super helpful friendly staff. I had a cheese dog and cheese fries and an iced tea, my daughter a double cheeseburger, fries, and a shake all amazing. Parking lot in front. read more

I stopped by for lunch. Used the kiosk to order , the process was very easy. It took about 10 minutes for my food to be ready which was not bad. I noticed staff checking the order before providing it to customers which I thought was great customer service. I really enjoyed my meal. I would definitely return. read more

Shake Shack Secaucus - Burgers Near Me - Secaucus, New Jersey

Last night I was starving. So, I went on Uber Eats and ordered a burger (buy one, get one free) and a order os cheese fries with a side of extra cheese sauce. OMG. I finished less then half a burger and about 4 cheese fries. Not 10 minutes later, I was nauseous beyond belief! If I weren't 55 and single for 4 years, I would have thought I was pregnant. But I'm not. I was practically food poisoned. Ugh. And it's so bad, I haven't had anything to eat all day. I feel weak. I post MY honesty. I could never purposely hurt anyone or anything. But this is unacceptable. Their main concern should be the well-being of their customers. To provide quality, actually edible food. And good customer service THIS restaurant failed in every way. In fact, in my opinion, they should be investigated...thoroughly. Lastly, this is my own personal experience. I cannot speak about others' experiences. In fact, if there's anyone that disagrees with my opinion of this specific location, please do not hesitate. I welcome any and all comments. Stay safe out there and I wish you all a very Happy Thanksgiving. Enjoy! And many, many blessings to you all! read more

The food was well prepared, delivered quickly and with a smile in a nicely active location but the $28 price seemed like a lot! The order machine said I would have the choice of tea but that option was not presented. read more

Shake Shack Secaucus - Double truffle burger, fries and a 50/50 - Burgers Near Me - Secaucus, New Jersey

Came here for their friends and family opening event. The service was good and food came out quick. Everything was made as stated on the menu and ingredients were fresh. Nice addition to this area, we'll definitely be back. read more

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Have been waiting months for this Shake Shack to open! I went during opening week and the staff was welcoming and courteous. We ordered through one of the kiosks, which was helpful as the restaurant was super busy. The chicken sandwich was super crispy and the size of the fries were enough to split with 2 people. read more

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I was pretty happy when I saw that there is a Shake Shack closer by in Secaucus. Ordered take out and tried the NC burger special and Strawberry Frosting shake. I liked the burger but all the sauces/toppings were a little overwhelming. The shake was pretty good and definitely reminded me of frosting with the texture and colorful sprinkles; I was a little sugar high for awhile. It's a little tough to find a parking spot in this outdoor mall near Shake Shack but there is a hidden little area around the corner for 15 minute parking for food pick up. It was a bit of a walk but still better than trudging through a huge indoor mall to satisfy your shake shack fix. I'm coming back for the salted caramel shake! read more

Went here on Veterans Day with my dad and Hubby. We usually go to TGIF but they closed down. The manager Christian was very helpful, kind, and considerate. Get here before 12pm or you will be waiting on a long line. This will be our new Veterans Day spot. read more

Went just for the milkshake! With whipped cream at almost $9. And a little on the small side..... BUT, it was SOooo good... read more

Very professional and accommodating staff. Did was ready when promised. Enjoyed the meal. This was takeout.

Great place!! And even better people. Justin and his team were great and hospitable. Appreciated their friendliness toward me, wife and kids. Excellent food and service they have down to a T. Wish them nothing but success in their business. When my son was throwing a tantrum, I took him outside to calm him down. When I came back, Justin gave a free ice cream. What place does that!! Nobody!! That's how you take care of your customers. You may spend a little more money but Justin and his crew deserve every single penny not only for their good food but their first class customer service. That is how you run a business ladies and gentlemen. read more

Food was amazing, service was astonishing, and Ambiance was perfecto, I definitely recommend this place if your around the area or want to eat food before going to the movie theater! read more

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My boy Anthony and Rocco got me right, burger good as fuck. Milkshake good. Service fast. Place chill, 100/10. I would let these ppl cater my wedding and funeral. read more

Though they didn't appear to be busy the service was rather slow, and my hamburger was undercooked and there wasn't a straw for my milkshake. fortunately, I had one in the car. It was a to go order. The parking lot is a disaster with people parked at the curb for pickup for several restaurants which makes driving difficult. I'm going to another location next time. It's just not worth the hassle and aggravation. read more

Great food and service, would definitely go back. They did very well for their opening week!

Ordered through Doordash. They let someone else walk away with the order. Never bothered to remake the food after the driver came to pick up. Completely left me hanging. Had to call CS for a refund. read more

I'm glad they've opened a Shake Shack that's a bit closer to my area. I went here today and this is my first time trying Shake Shack burger and I can't say how much the first time was very great! The burgers here, such as the Shackburger, are very good and the staff was welcoming and kind, and the place is spotless! It's also a great spot to have a meal before going off to the movie theater. Highly recommend to come here to eat if you're around the area! Again, Great job guys! Cheers for Shake Shack Secaucus! Definitely will be coming back here again! read more