great customer service and atmosphere. can't wait to come back! thank you!!!!!!!!!!!!!!!

Terrible customer service. I ordered online and was given a pickup time. I got there and waited, unacknowledged, at the pickup counter for 10 minutes. I eventually just grabbed bags (which didn't have names outwardly showing) and found mine and left. And still not even a peep from the folks working there. I watched them change the cheese sauce literally right in front of my face without even a hello or "be right with you." Nothing. This place is pathetic and doesn't deserve the prime retail location it has. read more

We came to Shake shack in Ardmore on 7/11/26. Brought my 3 grand children. Food was OK but the place was so dirty, bathrooms disgusting and tables never wiped down. Trash cans over flowing. We will never go back to that location again. What a disappointment! read more

The server was one of the most annoying people I have ever met. I walk in with my group, we line up at the kiosk and she yells at us to leave or order at the kiosk even though we were already ordering. The food was overpriced and just mid. Very disappointed. read more

I used to drool over these burgers, they are still top 10 but not overwhelmed with this location. My burger was hot, it was also a hot mess like someone didn't try too hard to assemble it, it seemed thrown together. My fries were barely warm, not freshly cooked for sure. The shake was good, at least that didn't disappoint. But overall I'm there for the burger so I'd appreciate a little more effort in the preparation. Service was friendly and the food was ready for pickup on time, I used the app to order and pay. I was also lucky to get a parking spot right out front which is not always easy, but great for picking up your to go order. read more

0-10 I HIGHLY NOT RECOMMEND!!!! The store was filthy ., the hamburger was cold, the wrapper was exposing the hamburger which sat on the counter collecting germs before I even received it and then it was just thrown in the bag exposed.TOTALLY DISGUSTING STAY AWAY don't eat there unless you want a stomach virus read more

My mom and I went to shake shack yesterday afternoon on our way out of town. We have always been fans of shake shack, and we were excited to stop because we don't have one where we live. We ate, and then we got on the road to our next destination. Immediately when we got to our hotel, I felt super nauseous. I ended up throwing up throughout the whole night, barely getting any sleep. At first, we thought it might have been motion sickness from being in the car, but then a couple of hours later, my mom started throwing up too. If you're looking to avoid any sort of stomach bug or food poisoning, I would steer clear of this shake shack. I wish I had read the previous reviews regarding sanitation issues. We never would have walked in the door. read more

All Shake Shacks are the same, but this is the one my baby liked.... So , 5 stars!!!! read more

Shake Shack Suburban Square - A little pop pop baby date - Fast Food Near Me - Ardmore, Pennsylvania

See all

This store went downhill fast. Just ordered a chicken sandwich that was inedible. I don't know if it was frost bitten or what but it fell apart in gross soggy flakes - almost like it wasn't chicken or it was processed. Fries were cold too. Definitely won't be going back. read more

So I have patronized this location a few times over the last few months. As far as my orders went, They were fine. Everything was in order and tasted fine. Customer service is lackluster here. It almost looks painful when the workers ring you up. The biggest issue I'm having at this location is over all sanitation. The doors are always smudged and filthy. The floors and tables always have food remnants. I do not claim to be an expert here but I worked in the restaurant industry for many years including fast food once upon a time. You have a large workforce here typically. It would help if Management would assign a dedicated worker on clean up duties throughout the shift. This would absolutely insure a consistently clean environment. If management already does, you have a problem here. In the end, If I'm paying a premium price for " fast food" the environment should be clean. read more

This shack has never gotten one of my orders right. I will never come back to this location. Usually it's just the cheese sauce for my fries that's missing or the burger not actually cooked right etc but today a whole entree was missing from the order. This place needs an overhaul and a restaff read more

IOrdered on the Shake Shack app. Super easy and you can pick your pick up time. Order was on the shelf right on time and included ketchup.I'm usually ordering a burger but thought I'd try the The chicken breast "Chicken Sandwich "- so crispy and moist not greasy. Nice thick chicken breast sandwich with pickles . Fries are generic but go so well with the meal. I'll def order this again! If I can spare the calories next time I'll pair it with a Strawberry shake! read more

Shake Shack Suburban Square - Fries - crispy - genetic but goes well with their sandwich - Fast Food Near Me - Ardmore, Pennsylvania

See all

This Shake Schack recently opened up in the new section of Suburban Square. After hearing that it opened, I have tried to go for about the past month and decided to drive over after playing some tennis in Gladwyne. There was actually a bit of a line out of the store because of capacity restrictions as a result of the COVID-19 pandemic and this location being on the smaller side. That said, I came in after waiting outside for a few minutes (and talking to a friend of mine from tennis who I saw in Suburban Square). The gentleman handling operations at the door was very kind and informative. There are two kiosks to order from with a credit card and a cash option where you pay with a cashier. I used the kiosk option, which had good interface to place orders. I believe they use Square for their credit cards. I order a hamburger with tomato, french fries, 6 pieces of chicken and a chocolate milkshake. I will say that I was a bit disappointed by the extraordinarily long wait time for my food. It took close to 20 minutes to get my food, which was inconvenient. They also forgot my milkshake, so it is a good thing that I double checked before leaving. Upon getting home, I ate my meal and it was quite delicious. The hamburger is similar to others I have had at Shake Shack. The bun was soft and went well with a flavorful beef patty and fresh tomatoes. I also love their french fries! The chicken nuggets were also very good. The chicken itself was very moist and flavorful. The chocolate milkshake was quite sweet, but creamy. Nothing extraordinary, but tasty. Altogether, with Ruby's Diner closing in Suburban Square this Shake Schack provides a good new eatery. read more

For a chain, the burgers are always juicy and the shakes are always thick. Their new suburban square location makes it easy for me to grab a quick dinner and dessert after work, and their end cap next to the fire pit is a great spot to hang out and make a burger and shake into a date night or lunch with friends by the fire (when it's not 90degrees out) Touch screen ordering makes customization a breeze. 4/5 as they've either been out of bags or ketchup the two times I've visited read more

Shake Shack Suburban Square - Fast Food Near Me - Ardmore, Pennsylvania

Food is standard for Shake Shack (meaning we enjoyed our meal), but your staff is very rude. Please educate them on proper and friendly customer service. Their attitude alone is reason for me to second think returning to this location. read more

Mediocre burgers and terrible chicken sandwiches. Chicken is processed, overy salty and spongy. Mayo and pickle are good on sandwich but chicken quality is aweful. Vanilla icecream cup was overly sweet and just not good. read more

Rude ass people food is good but I will never buy A TINY LITTLE GRILLED CHEESE FOR THAT PRICE AGAIN! Seating area is always filled to the brim with high schoolers read more

I have tried their food twice. I had the cheese burger the first time and it was really good. The second time I had a chicken burger and fries. The chicken burger was too salty and I hate crinkle fries. read more

See all

I got a chicken sandwich. All the spice was in one place. It was a bigger gift of red than Krasnodar, and its name literally means gift of red! Still 5 stars. read more

Ordered delivery and had the shroom burger, fries and my fiance had the truffle burger. It was okay. The shroom burger was good, but looked like someone had pre-squeezed my burger and I could see finger indents. The truffle burger was good tasting, but sort of looked like the truffle hunting pigs stepped on the burger. The fries were pretty good, would eat again. Overall if there was Shake Shack and another restaurant next to each other and the other one had a long line I'd get Shack Shack. read more

I am a shake shack fan so can't go wrong with their burgers . No two opinions about it . The location is ideal to bring the kids as they can run around at the suburban square park after having a meal . Customer service is decent as well . Now that they have the ordering on a self order kiosk probably things have improved compared to the other reviews I have seen here. read more

I don't get the sub par reviews. Third time getting a burger at this location and every one has been as good as the last. By far the best "fast" food burger around. Clean fresh beef with great flavor, perfect portions of sauce and cheese every time. Hot pepper relish puts it over the top but it's good without too. And customer service has been great. Even when busy the wait hasn't been bad. And staff was nice. No substitute for shake shack in my opinion. read more

You should never feed this hamburger to children. The first hamburger I ordered was not cooked, so I requested it again and received it. The second hamburger patty I received came out raw. I'll never come here with my children again read more

Shake Shack Suburban Square - ShackBurger- - Fast Food Near Me - Ardmore, Pennsylvania

Shake Shack is fast food at its finest. Went for lunch at noon on a Saturday. Ordered the double shack burger, flat-top hot dog, and crinkle cut fries. Wait time was minimal and the food was delicious. Obviously not as tasty as the kind of burgers one might find at a higher end restaurant, but for the price and convenience, shack is the best. It gets extremely crowded thurs-sun evenings, so plan accordingly. Recommend. read more

See all

This doesn't even deserve one star. First they give me a blob of cheese on my fries. Cold. We asked for another one because that was not normal. Then they bring fries with no cheese. Very disappointing.... We will definitely not come back again! Very disappointed. read more

Retrain the entire staff. Wait on a Friday night for a single shack burger was over 1/2 hour. Staff could care less, moving at the pace of turtles, no urgency whatsoever, no sign of anyone in charge. Their attitude is always that they are doing you a favor. I cannot support this location. read more

Due to seeing mice in Shake Shack's outside seating area... the trash area is right behind the restaurant...

I did an online pick up & when I went to grab my food whoever wrote my name on the bag added a little heart! Definitely the little pick me up that I needed today. Food was also great! read more

Shake Shack Suburban Square - Fast Food Near Me - Ardmore, Pennsylvania

I used the delivery service to have the burgers and fries. The burgers are very tasty but the lettuce is crap and needs to be replaced, all wilted not edible at all. The fries were stone cold- I have gotten very good crispy fries in the past so I assume it was the delivery driver. I was Charged 1.29 extra for crispy onions THERE were six pieces of onions on the sandwich. That is a disgrace. And the milkshake was milk. Never again!!!!! read more

Skip this location. I've eaten at other locations, so I know that SS serves a good quality product. However, the burger I got here was so smashed that there wasn't any juice left in it. It was dry and tasteless. My brother's burger was even worse. Not only were his patties smashed, but his bun was smashed as well. His patties looked like two micro-thin hockey pucks. He did not eat his burger. This was no accident. The cook had to have done this on purpose. Why? Who knows. We ordered thru the kiosk and had no reactions with the staff. read more

I can agree with all the other reviews... this is definitely not the best shake shack. I never leave satisfied. I've also been observing the staff at this location. Is there a specific type of person hired here? Def not a diverse staff. I have numerous burgers messed up. The cheese on my fries is never hot. And the chicken nuggets I just ordered were suspicious! This is Ardmore, get it together!! read more

Food was good. As expected based on my previous shake shack experiences. It took a little longer than I expected, but not at all unreasonable. The establishment was clean and open. Tried the spicy Korean fries. That were good. Nothing spectacular though. One bathroom was closed. Water fountain is nice. read more

If they actually get your order right through first time, count yourself lucky. If you order via app and it's on time, buy a lottery ticket. worst service of any shake shack i've been to. read more

Ordered on doordash. Did not receive cheese fries and regular fries that we ordered. Chicken was pink and not cooked fully. Cheese burger was very undercooked, not even pink but red. And to top it all off there was a hair inside my burger. I never leave reviews but I'm very dissatisfied. read more

Delivery order through the Shake Shack app. I ordered (and was charged for) a 10-pc chicken bites (nuggets) but they delivered only a six-piece. And didn't include the dipping sauce. I ordered two orders of French fries but they delivered only one. Okay, no big deal; mistakes happen. So I called the customer service number shown on the app for addressing delivery issues. It connects to a call center in the Philippines. The agent looked up my order placed me on hold for 10 minutes and returned to say that he couldn't help me and that I had to call a different number. This is what made me upset. What's the point of providing a customer service number that can't resolve issues and gives you the runaround? I'm not going to spend 20 minutes on hold playing telephone tag over a $3.09 order of fries. But I am never going to order from Shake Shack again. read more

Shake Shack Suburban Square - Fast Food Near Me - Ardmore, Pennsylvania

I bought a shroom burger here and it was delicious. However, with my order, I also ordered cookies and cream milkshake via DoorDash but unfortunately I was never given my cookies and cream milkshake. I am very disappointed as I make 950 an hour and I think I deserve better. Now I am left in my dining room sad and without my cookies and cream milkshake. Usually their food is good but the service is not up to par. Please double check your orders. read more

Today my kids really wanted shake shack. I went to get them shake shack and ordered. My chid is incredibly allergic to cheese and loves bacon. So I got her an avocado bacon burger WITH NO CHEESE. I got home and opened the box and Low and behold THERE WAS CHEESE!!My daughter was so disappointedI love shake shack but recently quality control has not been good read more

Shake Shack Suburban Square - Fast Food Near Me - Ardmore, Pennsylvania

Every kiosk to order was out of order. Line was ridiculously long to order with live cashier. For a busy Saturday seemed their was short of staff with one person working the orders. She was too busy to help me and seemed annoyed and just told me to wait in line with 2 hungry kids. Teenagers in front of me allowed 5 more of their friends cut in line which at that point we left. Went to M2O which was a much friendlier, good food, and way better experience ordering. Glad we did considering the previous bad reviews of the chicken and ice cream. read more

The interior looks great for a area like this. Employees are amazing. And the food taste wonderful. So I gave it 5 stars.

Ordered chicken sandwich and hamburger and fries with a milkshake. We did not get the milkshake and could not speak to anyone. Fries and burger were cold. Poor poor service read more