I was a very hambriento person so I decided to go to shake shack and get some chicken n' bites but I got a PUBE IN MY CHICKEN!! read more

Shake Shack Suburban Square - Chick'n Bites with pube - Fast Food Near Me - Ardmore, Pennsylvania

Great place busy food tasted great and I get everything I ordered. When visiting my daughter again at Villanova will be back.

I am going to go ahead and give 4 stars, not because I think Shake Shack is amazing. But because this location seems to be very well run so far. Shake shack is your typical "gourmet" type burger place, I'd compare it Five guys, Freddy's etc. Their burgers are pretty good, not the best I've had but decent. Their fries are also good but the order sizes are very small, really only enough for one person. I like the cheese fries. They also have chicken nuggets which I've gotten for my daughter before. I know from past experience the milkshakes are nothing great. Also, the pricing is high. For 2 people with drinks and fries, it's going to cost you $30 bucks. Amex has a partnership with shake shack though so it's worth it for me to go once a month and use my card. Anyway, we decided to try this location once it opened. I was pleasantly surprised. I ordered on the app and it was ready as soon as I went in, they anticipated my arrival and had it ready as soon as I walked in. I checked my order before I left and everything was correct. Also, the new location is beautifully done and very clean. Employees were friendly. We'll see since they just opened, I know a lot of places are nice when they initially open and then go downhill from there. But, so far I am impressed. read more

Great service, great staff great food. Make sure you download the APP and order in advance.

Pretty disappointed with lunch today. Order took over 40 mins to fill. Half of order was missing. Took another 30 min to make missing items. Not only was time an issue but all of the food was cold. Even the 'freshly' made missing items! All five staff were lackadaisical in fulfilling orders. Multiple food orders were on the counter waiting to be put in bags. Eventually, they had been sitting for so long, they swept the food into the trash and apparently decided to start over. Meanwhile, patrons were stacking up. Doubt I will return to this one. Others are far better. Highly recommend a proactive manager and implementing a system of order fulfillment. read more

Usually the food is really good here. Tonight I waited ONE HOUR for a burger and cheese fries. First my online order didn't go through so I waited 15 minutes for nothing. I didn't even know my order didn't go through until I asked an employee (she never came back to me) then had to ask the manager twice. While waiting for 45 minutes, I watched as many burgers were prepared and waiting to be wrapped up and given out but they just sat there while employees slowly packaged orders. The only good thing was the young man calling out orders that were ready. He was attentive and did his best to do his part. read more

So disappointed! The food is amazing! I received a text at 6:38 to head inside your order is just about ready, ummm 7:25 after two visits to the supervisor, I guess? Not happy, no apologies, yet people who arrived after me with pick up times 30 min after mine were picking up??? Please fix this, I hate complaining (despite my name)! read more

Horrible horrible place and terrible service ! I ordered a big order 12 items through Grubhub. They confirmed the Order at 4:50 pm , I got to the store at 5:23 pm . They told me that the order is in now !! After almost 40 minutes they did not start making the food ! I will never come back to this place read more

I ordered 4 burgers, 2 bacon cheese fries, and four soft drinks. What I got was a plastic clamshell with all four burgers squashed into it, two small containers with three small pieces of bacon chips in them and 2 cheese sauces in containers. For this literal box of smashed hamburger I paid more than $50 and waited 25 minutes to receive the feast. And the taste? About what I get at Wendy's. All in all a fairly terrible meal. read more

Horrible horrible horrible. I ordered the chicken bites with a vanilla milkshake and my friend got their fries. Fries were WET. Milkshake was very chunky but taste was ok. Chicken bites were soft and wet. Very bad service as well. Overall a bad experience. read more

Visited last Monday. Ordered 2 burgers and fries, took at least 20 min. Bacon was not crispy , very mediocre for the price. Will not return.

Consistently good food and hot and fresh from this location. Ordering through app is so easy.

Great food, super friendly staff, and beautiful store! Highly recommend checking out this brand new shake shack location!!

This is a pretty normal Shake Shack. The food is good and the place is clean, but it's a very expensive place to eat at - especially for fast food. That said, my orders never get messed up and everything on the menu is delicious. read more

I'm so upset. I was very hungry, usally I check reviews before eating but I just couldn't wait so I walked in and ordered a 10 piece chicken bites and they all smelled of "badussy". Do better. read more

Shake Shack has opened dozens of new restaurants to take advantage of those that went out of business during COVID. In their rush to exploit the situation, they have poorly trained people and long delays (45 minutes) on preorders. Crowds waiting in store (health/safety issue). Staff completely overwhelmed. Bad experience in every way. read more

This Shake Shack might be the worst run in America. The food is fine, but the service is awful. I have gone twice now after having placed an order on the app. I have had to wait 50 minutes and 30 minutes after my specified pick up time; it's ridiculous. Every place gets busy, but what is the point of having a pick up time when you aren't even going to be close to meeting it. I would seriously recommend going elsewhere. read more

Ordered a burger, cheese fries and a milkshake for delivery through Uber Eats. The burger was lukewarm, the fries were cold and stuck together and the milkshake was melted and the consistency of water. It was only a 6 minute drive to deliver the food, so why was my food in this condition? Would not order from this store again. read more

If you ever wanna go get some fast food, don't get it at shakeshack We ordered food here and it tasted disgusting. We are all vegetarians. they mixed up the impossible burger for a real one, the fries were cold and soggy and tasted like meat as well because they didn't change the pots they fry them in and then i threw up do to the fact that it tasted like that. Very disappointed. If I could give this a 0 I would. Should be shut down and not sanitary whatsoever read more

Just had the worst experience at this new Shake Shack. Waited forever for my food. Got it home and the hot food was cold, the milkshake was completely melted. The service wasn't attentive at all. Food at Wendy's is better. Don't waste your time money. read more

I have eaten at other Shake Shack locations and everything was always good. I have ordered twice now from the new Ardmore location, and my order is always cold as if it has been sitting out for at least an hour or more. My last order made me sick and I will definitely never return. read more