i love shake shack and would always get it whenever i have the chance to. but recently, there were times when the meat was burnt or the buns were cold. the quality just seems inconsistent. service is average, some of the staff are nice and helpful. i like using the self-serve kiosk, and the restaurant is clean! read more

The Korean Style Menu is back at the Shack, and I went in specifically to try the K-Shack BBQ Burger because I love Korean BBQ! there are a little bit of crunchy veggies in there, but I could have used a little more for texture. It was delicious. Service at the Sugar Land location is also friendly with a smile! read more

Shake Shack - Burgers Near Me - Sugar Land, Texas

I'm so excited to have a Shake Shack close to home. I ordered pick up during my lunch hour and the food was ready within a few minutes. Everything was delicious and so fresh. The weather was beautiful and I enjoyed having my lunch outdoors, the staff were super friendly. They came and checked on me a few times and got me a refill. So excited to come back read more

Shake Shack - Burgers Near Me - Sugar Land, Texas

This place shouldn't need reviews, by word of mouth every says "Shack Shack is awesome ". But I'm bored and maybe you haven't heard? Shakes! You know that few things in life pair better than burgers and a shake. Shake Shake takes that matchup to a higher level with burgers and shakes that make your day. Seriously, if I eat lunch at Shake Shake I'm able to fast the rest of the day - partly to offset the overdose of sugars and fats , but also because I'm completely full. read more

Bright and clean establishment with lots of seating and uncovered parking outside. Counter service with computers for ordering. Food is consistent. Service is pleasant and quick. The wait at the other locations are usually long, but it hasn't been the case for me at this location. read more

Shake Shack - Burgers Near Me - Sugar Land, Texas

The burger was decent, however it was about $10 for a burger that was just a tad larger than a slider. They also no longer have the hot seasoning for the fries. The only seasonin available was salt. Pricey. Definately not worth the high prices for such a tiny burger. read more

Shake Shack - Burgers Near Me - Sugar Land, Texas

Was craving cheese fries rather early today. To my surprise shake shack opens at 10:30. I wasn't sure what to get but they were so patient while I reviewed the menu. In the past the burgers have just been ok but TODAY . Idk if it's the location just being better or because it was slow around opening time. But they cooked my burger to perfection. Crispy edges but still juicy, bread toasted just right etc. I was being greedy so I also go chicken nuggets to try and they were nicely cooked as well. Sunrise lemonade was delish read more

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Great location. I tried their limited time truffle burger and was pleasantly surprised that they used actual truffle in their aioli. Most places use that fake truffle oil crap so I'm glad this place doesn't. Employees were also super helpful and reminded us they had ongoing promos for free food! read more

Shake Shack - Burgers Near Me - Sugar Land, Texas

The area is awesome. A very clean and inviting town. The restaurant was also clean, bathrooms were clean too. I ordered the smoky classic bbq chicken and spicy cheese fries. The meal came out in about 8min and was really good. If the review was based on food alone I would have given it a 5, however the service was very unfriendly, and seemed as though they were bothered any time we asked for something, even while ordering they seemed annoyed. The food was great the people must have been having a bad day ‍ read more

This was our first visit to Shake Shack. While the prices were a bit higher than we expected, the food didn't disappoint. The burgers were fresh, customizable, and easy to order using the self-serve kiosk. The restaurant was clean, and the staff were friendly and welcoming. read more

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Amazing milk shake a fries. Burger is good but not mind blowing. Has the look of a diner and service is sometimes hit or miss.

I was pleasantly surprised to see this new shake shack location. I ordered the chicken shack with fries and a peach tea strawberry which all in all was about 12 dollars. The chicken sandwich and the fries were served hot and fresh, that's why it takes a little longer to get your order. It had fresh crispy pickles in it and lettuce, and was delish. Staff was friendly. Would definitely return for a burger!!! read more

Shake Shack - Chicken shack - Burgers Near Me - Sugar Land, Texas

Was in the mood for their chicken sandwich and it did not disappoint. I came around noon and was greeted upon entry. I used the kiosk to order, which was easy to use. My order was brought about 10 min after ordering. My first time at this location and I will definitely be back. read more

Shake Shack - Chicken Shack Cheese Fries SmokeShack - Burgers Near Me - Sugar Land, Texas

I'm very to happy to see they have a shake shack in this area, I had to check it out! I think it's really cool that there's a drive-thru and there is plenty of parking. When you walk in they have kiosks to place your order there, they weren't working for us so we went to the counter to order. The lady who took my order was very kind, good service there. Our food took about 5 minutes to come out, not bad at all. Presentation is great. Amble amount of cheese on my fries and if you like spicy try their spicy fries, delicious. My burger tasted good too. It's really clean inside and I love all the glass walls, it gets a lot of sunlight so it's a good vibe for me. There was music playing but not too loud that I couldn't have a conversation with my friend. I would go back, no complaints! I only hope they have the kiosks working next time but it didn't inconvenience me at all. read more

Shake Shack - Spicy Cheese Fries with Ranch, Sweet Tea and Lemonade, Avocado Bacon Burger - Burgers Near Me - Sugar Land, Texas

This was my first time trying out this location and it was amazing ! The drive thru staff was very pleasant and friendly. The service was quick and when the food arrived it was fresh and hot! The only concern I had was the order before me possibly ordered the Cajun seasoning because some of it got my my burger bun and made it spicy. I don't mind a little spice! read more

Shake Shack - Cheeseburger and Fries - Burgers Near Me - Sugar Land, Texas

The burger is really tasty. The bread is very soft and the veggies are warm so the bites are very soft. The cheese is also nicely melted. I dont come here often because the burgers are a bit pricey and they are snack sized. I also find them a bit greasy although it's not too heavy given the portion. It is such a good burger though. The people were nice and the service was quick for me. read more

Shake Shack - Shack Burger - Burgers Near Me - Sugar Land, Texas

As a vegetarian, I wasn't expecting much from here. However, I was pleasantly surprised that there were two vegetarian options. I went for the veggie shack. Though it was tasty, the price seems a bit much. read more

Shake Shack - Passion Shack-made Lemonade - Burgers Near Me - Sugar Land, Texas

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First time here and I noticed how nice, bright and clean the store is. I was met/greeted at the kiosk. He mentioned the most ordered item and then told me his favorite, the avacado chicken and also said the new Dubai chocolate shake was good. I chose the single burger and customized to add the fried onions to it (didn't order the ff onion rings). Also a nice large ice tea. When I return, and I will, I'll have the avacado chicken! Upon leaving, I noticed a nice covered patio. Will use that when it is cooler!! read more

I guess this is the new normal. All menu items are a la carte now. So $9 for the mushroom burger and $4 for plain french fries. read more

Shake Shack - Mushroom burger and classic fries $14 - Burgers Near Me - Sugar Land, Texas

They were patient while we were trying to figure out what we wanted in the drive through and answered questions about certain menu items. We ordered a lot of food so they had us pull into their parking spots to bring it out to us. Upon getting our food we did not get any of the condiments we asked for on the side nor did we get any napkins. My husband went inside and got the items and he said the workers were cool about it. I tried the shack stack. It was hot and fresh however there wasn't a depth of flavor it just tasted like an unseasoned cheese stick. Bc of the stuffed mushroom, I could not taste the meat on the burger. I am glad I got some shack sauce to give me some flavor. I would stick to the smoke shack, which my daughter ordered. My husband had the Korean bbq burger. He said it was pretty good but definitely needed the extra bbq sauce. I loved my cheese fries! The spicy Korean bbq fries didn't taste like Korean bbq . The sprinkle of seasoning didn't really add much flavor so the kbbq sauce is what made it. The yuzu honey lemonade was great. The dragon fruit pomegranate lemonade tasted like a refresher but wasn't really sweet or sour, maybe it was watered down. Overall I will come back I will just pass on the special items and get the smoke shack and cheese fries. read more

Pretty decent size shake shack restaurant located in sugar land across town center. First time coming here and I believe most people order there through tablet they have available. I don't see many people going up to the register and order. Ordered 2 burgers/1 fries and it took about a good 10 minutes to get it out. read more

Shake Shack - Burgers Near Me - Sugar Land, Texas

If you are looking for the best burger, look no further. The buns are fresh, soft and somewhat sweet. Their shakes are delicious and creamy. Fries are crinkle cut and not too salty or greasy. read more

The customer service is great parking and attitude great atmosphere. The food is over priced in my opinion you're not paying for a meal when you order but separately for each menu idem. The burger was ok a bit greasy to me fries were good ,if you're looking for a snack spot this is it . read more

Awful service, I am surprised this location is still open, the employees could not locate order and did nothing to rectify the issue

Terrible. Our Black Truffle burgers looked like they were run over by a truck before they serve it to us. Plastic cheese on the bacon & cheese fries. Vanilla shake was good. read more

I've been visiting Shake Shack for many years. While the burgers are on the small size and pricy they are flavor bombs. I'm particularly fond of their French fries and malts. read more

The place was kind of small. hard to find seating. The wall menu was hung to low. People standing in line made it hard to read. Once they brought the correct meal to us, I found the burger to be rather small. I had high expectations for this place, but I found it wasn't what I was hoping it would be. May be a while for my second visit. read more

Shake Shack - a group of people standing in line - Burgers Near Me - Sugar Land, Texas

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We went here on a Sunday afternoon at about 2:00 PM. There were a few other people in the restaurant, but not very busy. There was a very friendly floor attendant that helped us navigate the ordering kiosk and told us how to get a free chicken sandwich. Awesome! That's where the good feeling stopped. Although it wasn't busy, the food took a good 15 minutes to come out. We ordered the fries double fried, but they came out luke warm. We had two drinks, but it came with only one straw. No big deal, but no straws are at the condiments station. Went to the counter that wasn't staffed, but the manager was busy arguing with an employee. I just stood there waiting like an idiot for a stupid straw. He finally came over to see if I'd been helped. I think my face turned fire engine red. The burger was nicely cooked and juicy. It was yummy! The total for two double burgers one fries and two drinks came to just shy of $40.00, What has happened to fast food prices? Yikes! Sorry Shake Shack, $3.79 for a soft drink is crazy. I won't be doing that again. read more

I've only been here a couple times but it is really good! I 100% recommend the SmokeShack Burger as the cherry peppers have the littlest kick that pack the biggest punch to the burger. Spicy fries (fries with seasoning) are a nice touch as well. read more

Great atmosphere and great music and condiments for the customers, generic crinkle cut fries but the burger was absolute trash, the bun was just completely soggy, I could've went to McDonald's and got a Big Mac which is better. read more

The building is nice but the food isn't good . I recommend you save your money and eat somewhere else . My daughter told me daddy don't bring me here anymore . read more

Most overpriced burger I ever had. Rather go to in n out burger, same taste and cheaper. Good marketing tho

The ambiance was very unclean. Paper napkins littered on the floor, food crumbs everywhere. The staff was very rude & spoke back with an unpleasing tone. The staff stood behind counter while continuously staring back at me. They constantly rolled their eyes when caught staring, very uncomfortable to eat around. Customer service was overall an unpleasant experience. Definitely a bad experience. read more