Better Days was excellent. Responsive, professional and friendly. Will definitely hire again when…read morewe need appliance help. A+

Nice guy who overpromised (repaired 3-year old oven will keep set temp within a variance of 15…read moredegrees), but under-delivered. My mistake for not testing oven with wired ThermoWorks probe within the warranty period. Once I did, with the oven set to 375 degrees, when the probe showed a temp of 329 without the oven reheating, I turned the oven off, immediately turned it back on and set it to 375 degrees. The oven then displayed an internal temp of 325 degrees and started reheating. So much for the temp staying within 15 degrees of the set temperature after spending $1,200 on repair work.

What nice people. We wondered in a couple of days ago…read morelooking for a used clothes dryer but not ready to buy necessarily. But after talking to them, we had them deliver a nice used dryer that afternoon and are very pleased. Excellent price and warranty. Used it a couple of times and works great. Very highly recommend them. Mark Clement

best used appliance repair shop I have found. either bring yours in for repair, or buy one of their…read moreused appliances. what a lifesaver!

I had a terrible experience with Polished Appliance. Communication is essentially nonexistent. They…read moredon't answer their phones, don't follow up after leaving messages and leave you completely in the dark. Everything is done by email-when they decide they want to follow up. Technicians spend very little time on-site and seem to provide inaccurate or incomplete information. The technician was at my home but made errors with the paperwork, which resulted in my work order being incorrectly closed. I then had to go through the owner to have it reopened, which was incredibly frustrating and time-consuming. After months of frustration and no resolution, I had to bring in another local appliance company, who quickly diagnosed and properly fixed the issue. Polished Appliance was a complete waste of time. I would not recommend them to anyone looking for reliable or professional service. I would strongly recommend running from this inept company and save yourself the frustration.

my dish washer needed a reset, they said the tech would call next day .in the mean time i fixed .it…read morei cancelled my appointment. but no they pretended i did not. actually there was no appointment made at all.because i have heart failure and never know when i wont be able to wake up. I think they just want the115 dollars to come over. The tech could not even spell the company name . paulist rather than polish.

Anton was great and did a fantastic job installing my range top! There is nothing better than…read morehiring someone who is professional, communicative, and cleans up after themselves. He also went out of his way to adjust my dishwasher that was sitting crooked (for free). Without hesitation, I would recommend Bigfoot Appliances to my friends and will be calling them for other installations.

Fast and efficient resolution of my gas leak problem! The price was higher than I had hoped but…read morethey provided excellent service.

Top notch provider of servicing on in home major appliances. High Desert Appliance is all service,…read moreno sales component, so there is no conflict in mission. They are factory authorized by most, maybe all, major appliance companies so warranty work is covered. For out of warranty work their prices are fair and reasonable. The administrative management team is great for scheduling and follow up. The technicians arrive when they are supposed to and always get the job done. If you're having premium brand name appliances serviced and Technician Ken West shows up you will be particularly fortunate. Ken has been at our homes in Bend several times over the last fifteen years, including today when he once again was able to diagnose and resolve the problem all in one visit. Ken has many years of experience (he also once worked for Johnson Brother's Appliance), he knows his stuff in technical skills and he is simply the nicest guy as well.

I definitely recommend High Desert Appliance Service. Garret and his partner did a terrific job…read morefixing my built-in refrigerator/freezer and microwave. Neither had been working correctly for many months - the icemaker stopped working over a year ago! They properly diagnosed all issues on the first visit, ordered the right parts, and fixed everything on the second visit. In the 5 years I've owned my house, the refrigerator/freezer has never worked better! Much quieter, and colder! Garret and his partner were friendly, professional, and wore facemasks the entire time. I had difficulty reaching the company by phone, but they are super responsive to emails. I would definitely work with them in the future.

If I could give these guys negative five stars, I surely would…read more These guys are a commercial appliance repair that comes out to your site. Let me start by stating the definition of 'Repair' - verb - to fix or mend (a thing suffering from damage or a fault). I had these guys come out to service my coffee roaster. I had been having an issue where my pilot would not light to heat the drum up inside. Rob was confident that he could assess the issue and fix the problem. Rob and an employee came over and while they obviously have had extensive experience with burners and any other COMMON appliance, they were going blindly into my coffee roaster, while referencing a technician from the coffee roaster company over the phone. 3 costly hours later, they figured out that coffee chaff was blocking my air line. Oops, my fault. I felt pretty stupid at that point. There was NOTHING actually wrong with the roaster itself - just some chaff blocking the air hose that supplies air for the pilot to turn on. So they cleaned the hose out. Great, very appreciative. So, they close everything on the roaster back up and serve me my whopping $260 bill for cleaning chaff out of my hose. Whew, that was okay though, because, my mistake for not checking the hose myself beforehand. Then, a couple of hours after they left, I go to roast coffee and my burner is acting completely different from how it was BEFORE they had touched the roaster. Damn. I could not change the level of flame on the burner. It was stuck at high. So, I would essentially burn beans had I put beans in the roaster. Not cool. So, I did the rational thing and called Rob back to let him know the situation, pretty confused, and he said that the burner burns optimally at 'high'. Ha. So I let him know that the burner should not be stuck at 'high' and I should be able to turn it all the way to 'off' when I need to. He was pretty sure that he was right and that I knew nothing about my roaster so he said he would call the coffee roaster company to confirm that and I told him 'No. I want you to come back out and put it back the way it was BEFORE YOU TOUCHED IT.' He seemed pretty irritated and not totally willing to fix what they had broke, because, you know, I never had a problem with the way the roaster performed BEFORE THEY TOUCHED IT. He went on to say that people that have these roasters are very wealthy households or businesses and that he would insist on charging to fix what he BROKE and that he did not believe he did anything to change the state of the roaster. The next day he sent out his employee (I had to call again to make sure he was coming out). At this point I had zero trust in their ability to assess any issues with my roaster. I asked the employee 'So, you have no idea what you guys did to make the burner the way it is?' and the employee just shook his head 'no', half knowing what dingbats they are for 'appliance repair men'. I asked him a bit about the insides of the roaster since he opened it back up, and he said that they 'didn't touch anything in here.' (WHICH I LATER FIND OUT THEY CHANGED DRAMATICALLY AND WAS THE ISSUE ALL TOGETHER.) They employee stayed at our place for the next hour trying to get a call back from the coffee roaster tech. He never called. So Rob told him to leave and to come back when they could get ahold of him, as they did not want to touch my roaster now without getting exact instruction on what to do. (But wait! They were completely willing to charge me for installing something else on my roaster. As if I would have them break more on my roaster and pay more. No. Just please fix what you changed and broke.) In my experience with fixing cars, everything that I touch and change and move, I take note of so that I know what I have done to change it so that I can put it back to its original default. These guys did NOT do that in a complex environment that they were completely new to. They basically used my roaster and a dummy to learn off of without being accountable for their mistakes. I never heard from these guys after Robs employee left. I ended up communicating directly with the coffee roaster company myself and figured out that they had messed around with some screws that regulate the pressure of the propane. So I played around with it myself and fixed a problem that was NOT there BEFORE Rob-N-Son appliance 'repair' had touched it. Wow. Do NOT use these guys unless you want a 'repair' man that is NOT accountable for his mistakes. You will end up paying MORE in the end. Stay the hell away.

I would totally 100% disagree with the previous user review ! This guy is a ROCKSTAR ! I own a…read morecouple of pizza restaurants in the Bend/Redmond area and have used Rob n Sons Commercial Repair many, many times over the past dozen years...in fact, I would never take my business elsewhere because of the solid service I have received over, and over again...the prices are fair, the techs show up on time and are knowledgeable about my equipment and most importantly, Rob the owner understands how business works, and how important the equipment is to us, and is always empathetic...as it is frustrating for our crews when a key piece of machinery is down! He answers his phone day and nite, and has gotten my stores up and running, when it seemed impossible....he figures it out, makes a plan and executes! This guy and his company takes CARE of me, every time, period....I recommend him and his team 100% ! --John Chris @ Dominos