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    Shamrock Auto Group

    4.6 (24 reviews)
    Closed 9:30 am - 7:00 pm
    Updated 3 months ago

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    My fiancé and I had a great experience with both Kellen and Jake. We are from California and our van search was pretty horrific. We opened our search and starting talking to Jake and Kellen who were easy to get a hold of and nice to talk with. It was an extremely smooth process. We have never been so relaxed buying a car! We would recommend this place highly.

    This is my jeep I got somewhere else!

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    3 months ago

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    3 years ago

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    11 years ago

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    13 years ago

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    12 years ago

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    9 years ago

    Purchased a car from Stephanie she did a great job. Had a few questions after buying the car she was very helpful with everything.

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    13 years ago

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    12 years ago

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    Review Highlights - Shamrock Auto Group

    We opened our search and starting talking to Jake and Kellen who were easy to get a hold of and nice to talk with.

    Mentioned in 4 reviews

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    Ken Garff American Fork Ford

    Ken Garff American Fork Ford

    2.3
    (166 reviews)

    DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! We had a squeaking noise coming from the front tire and…read moretook it to Ken Garff in AF to get it checked out. After looking at it they said the wheel bearing needed to be replaced and quoted us over $1000 for the job. We wanted a second opinion so we took it to another local shop. They put it up on the hoist and found that it was just an engine cover rubbing on the axle. They repositioned the cover and only charged us for one hour of labor (less than $200). I'll never take my vehicle to Ken Garff again.

    Ken Garff's slogan is "We Hear You," but my experience with Ken Garff Ford in American Fork was the…read morecomplete opposite. In my experience, they do not hear you -- they lie to you, ignore you, hang up on you, and make you feel like your concerns do not matter. I have purchased more than 20 vehicles in my lifetime, and I have never been treated with so much disrespect by a dealership. I ordered a custom Ford Bronco with a custom top, and what should have been an exciting purchase turned into weeks of mistakes, poor communication, and broken trust. I was originally scheduled to sign for the vehicle at noon, but the custom top had not been installed yet, so we postponed signing. That was not a big deal. Mistakes and delays happen. Once the work was supposedly complete, I signed and picked up the Bronco. When I asked my salesman, Joel, how to open the automatic top I purchased, he said the people who knew about it were gone and that he would let me know the next day. I had asked Joel several times before this to make sure he ordered the correct top, and he repeatedly assured me he had. The next day came, and I heard nothing from Joel. Once I figured out that the wrong top had been installed and texted him, he finally responded and said he had no idea what happened and that they would order the correct one. I was then told that, for the inconvenience, they would not charge me for the install, but that I still owed $2,000 more for the correct top. I was upset, but I understand mistakes happen, so I complied. Two weeks later, I was scheduled for the new top installation. The day before the appointment, Joel texted me and said the company had sent the wrong one again. I said there was no way this happened a second time, and I did not believe a third party had just randomly sent the wrong top again. I asked for the invoice, and Joel sent me a quote instead, as if I would not know the difference. At that point, I asked to speak with his manager. Hours went by with no call. I called the dealership, and Joel answered and addressed me by name because they had caller ID. He promised the manager would call me. Three hours went by, and no one called. I called the dealership again and was hung up on. I called again and was hung up on again. This happened three times. I texted Joel, and he said the manager, Kellen, would call before he left. Kellen never called. I had given this dealership no reason to treat me so poorly or disrespectfully. I was simply trying to get the vehicle and custom top I ordered and paid for. That night, I called corporate. The next day, my finance guy called and said he was handling it now. He admitted Joel had ordered the wrong top again. I was told it was ordered and would be here when it got here. I then waited days trying to get a tracking number and had to keep begging for updates because I had surgery coming up and needed the top installed beforehand. The poor communication continued. The finance guy also started ignoring me when I told him my trade-in had still not been paid off and it was getting close to 30 days. This dealership took 35 days to pay off my trade-in loan, which almost caused me to have a 30-day late payment. The correct top was finally installed after my surgery, so my husband had to pick it up. No one showed him how to use it. No manager greeted him. No one apologized for the mistakes, the lies, the delays, or the way I had been treated. This entire experience ruined the excitement of buying a new vehicle. The salesman could not do his job correctly, ordered the wrong top twice, lied about what happened, and then I was ignored, hung up on, and ghosted by management. The overall attitude felt like, "Just deal with it." Ken Garff says, "We Hear You." Based on my experience, they do not hear you. They lie to you, ignore you, hang up on you, and make excuses. I will never buy another vehicle from Ken Garff Ford in American Fork, and I would strongly caution anyone considering this dealership to think twice.

    Doug Smith Chrysler Dodge Jeep Ram

    Doug Smith Chrysler Dodge Jeep Ram

    2.9
    (96 reviews)

    As a female buying a car, I have to find it challenging to align myself with sales people, probably…read moremy own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future.

    We were provided an estimate for repairs on my wife's Jeep…read more 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here.

    Shamrock Auto Group - car_dealers - Updated August 2026

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