We were provided an estimate for repairs on my wife's Jeep. 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here. read more

As a female buying a car, I have to find it challenging to align myself with sales people, probably my own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future. read more

Doug Smith Chrysler Dodge Jeep Ram - Subaru Outback Touring - Auto Repair Near Me - American Fork, Utah

2020 Ram 1500 towed in won't start. Communication hub and oil change for $1062 took four days and included a complete inspection. Video sent in broken English that " all is well ". All is not well. Defective part not returned, perhaps because it never was replaced. The part failed due to leaking window, a fact I had to pry out of the service writer. The " inspection" is BS. A rainstorm the next day showed shredded wipers. Any inspection that doesn't catch wipers is fraudulent. There is more but I am tired of typing. read more

Doug Smith Chrysler Dodge Jeep Ram - Auto Repair Near Me - American Fork, Utah

Wonderful experience with Doug Smith Jeep. I live in Southern California and purchased a Jeep 392 from them because they were the only place I could find that could order what I wanted. Friendly staff and wonderful service! They don't play games on the price! After a few upgrades I have the Jeep I've always wanted. read more

Doug Smith Chrysler Dodge Jeep Ram - Auto Repair Near Me - American Fork, Utah

We went looking at cars for 30 minutes. No one greeted us. No one helped us and even the south walking past us never said anything. We left and are looking at a different dealership who will be proactive. read more

I absolutely love Doug smith! I will always buy my cars from this dealership. Chase the sales manager truly treated me like family and I've never seen it anywhere else. He was able to get me into my new to me MK7.5 GTI after we had some issues with my previous car. I will recommend anyone to this dealership ! read more

Doug Smith Chrysler Dodge Jeep Ram - Car - Auto Repair Near Me - American Fork, Utah

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Service department is horrible! Doug Smith had my Jeep Wrangler for 10 weeks on a warranty repair. I got the Jeep back but the repair isn't complete and now I have new issues. My Jeep spent most of that 10 weeks neglected in the parking lot, doors unlocked, windows down and taped over, and engine partially disassembled without any form of cover or protection. Nate Garrison, service manager, assured me this is normal and that he's "got 100 vehicles on the lot just like this." If that's really the case, I feel badly for all of the other owners in a similar situation, without their vehicles for months as they atrophy on this dealer's side lot. Only updates I'd get is by stopping by and waiting to speak to someone. Only once was I called back with information I'd asked about. Updates I could get were usually one or a mix of "waiting on parts," "wrong parts received," and "waiting on tech time." I finally get the Jeep back last week and there is an error message about battery charging on the main display, trouble starting with the remote, new scratches and scuffs all over the passenger fender, the fender liner is missing most of the attachment hardware, grille is scratched, fuse box won't close all the way because of a wire now routed through it, coolant drips on the suspension components, snapped fastener at an electrical connection, and a rather large bracket fell out of the engine bay when driving. I certainly don't trust Doug Smith and Nate Garrison's shop to make it right. You shouldn't either. read more

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Started off great when my vehicle lost power going 75 mph due to failed recall part. Happened to be close to this dealer and they were great taking my truck in. It all went downhill from there- no return phone calls , emails, texts on progress reports. Ended when I finally received my truck back 2 months later with less than empty gas and totally dirty on out side. Asked for a wash and a little gas as I left it with them 2 months prior with more than a quarter tank. I was told there car was could not handle my standard size pickup truck. As I was leaving noticed a Dodge truck coming out of wash lol Never did get the gas. Never did get any response to assistance with rental truck charge since it was a recall part Dodge should have covered it. Never did get an apology, a phone call a we care but sorry. Bad dealer very disappointed. Was interested in buying a Jeep from them but this experience led me to buy from Larry Miller Customer service is so easy " communicate" Hilarious sign near reception maybe read it , live it , be it.. I will spend my money elsewhere won't be back. read more

Doug Smith Chrysler Dodge Jeep Ram - Auto Repair Near Me - American Fork, Utah

Be VERY cautious about what service tries to charge you for. I almost got charged over $1,000 for an item that should have been covered under a recall. Crazy! Luckily I had previous knowledge of the problem and was able to tell them what the actual problem was. But someone that does not know much about cars would likely end up paying the charge. I actually wonder how many people were charged for that item over the past few years. Sad that this is how some businesses choose to operate. read more

I scheduled an oil change on their booking system three weeks ago, which was the earliest available appointment, received the detailed confirmation email and thought all was well. Took time off of work to be there at exactly the scheduled time, only to find out when I got there that 'their system has a glitch' and they don't except appointments for oil changes, it's first come/first serve only. So I wasted weeks waiting to get this done, came at a very inconvenient time for me including missing work, and was frankly met with rudeness when I arrived. I will never buy another vehicle from them (bought a TRX a year ago...), nor will I use them for service unless absolutely required for some reason. Find someplace else. read more

They should remove transmission repair from their list of services. I waited weeks to get my brand new truck (3k miles) in for issues with its transmission only to be told the one technician they have wouldn't be able to look at it. Now I have to reschedule the appointment for weeks from now. What a complete waste of time. read more

Just wanted to share that if you're looking for vehicle service, stay clear of Doug Smith Chrysler Dodge Jeep Ram in American Fork. Their customer service is abhorrent. They have had our truck for nearly 2 weeks and have not completed any work. Our customer service advisor, Dirk, was completely unresponsive for the first week until we went to the dealership in person after numerous calls and texts. To try to cover for his lack of communication, Dirk sent a text message response when he saw my husband waiting in the lobby. After sending the message he immediately approached my husband and said "did you not get my messages". No I'm sorry for the delays, greeting, or otherwise. He also blamed the delays on us saying he was waiting to hear back from us, however we had several conversations in writing answering all his questions days before. He claimed he never spoke to me in front of my husband and his boss, Nate even though I have the conversation in writing. He continued to blame everyone else and has not taken any accountability for the delay. Only since we spoke with the service manager, Nate, did we start to get any level of communication from Dirk, however the communication is still minimal and is completely just Dirk making excuses as to why things have not been resolved. Nate, Dirk, and the service department have been one of the worst customer service experiences we've had. As a result of their lack of accountability and action, we've incurred several hundred dollars in additional costs. Run fast and fast from this service department!!! read more

We bought a Jeep Renegade here 8 months ago & we love it. The salesman (edited, I think I mixed up his name with someone else) was so nice & patient with us as we took time to make a decision. He took the time to listened to us in what we were looking for. It has been a great vehicle, runs great. I would definitely consider purchasing from Doug Smith again. read more

They have a good deal for oil change packages. They do not schedule appointments for oil changes, so when I got there they said it would be about a 2 hour wait. They had some chairs inside and vending machines, but no real waiting area. I wish they had a more kid friendly waiting room. They say they include complementary car wash and vacuum with your oil change, but they did not do that today. I was super impressed that they got my car done in about an hour instead of 2 hours. I would have given them five stars today, but they did not wash and vacuum my car like they said they would. Overall, they had great customer service and were very friendly. read more

Doug Smith Chrysler Dodge Jeep Ram - Express oil change lane - Auto Repair Near Me - American Fork, Utah

We recently had to start our search for a new truck. We wanted one that would be reliable and able to pull over 10,000 pounds with room too spare. There are so many dealers in the area and so many trucks to choose from. We decided to stop by a check the lot over at Doug Smith's . We found the perfect truck. They offered me a very fair price for my trade-in and then lowered the price of the new truck to where I couldn't pass it up. So we made the deal for XXX price. We wanted to come back the next day to finalize the deal. They took a deposit (which FORD wouldn't do) to hold the truck. The next day we were so excited to finish the deal and pick up our new truck. We showed up at the dealership only to be met by our salesperson and the manager. They told us that the truck was accidentally damaged while being moved from one site of the dealership to another. Stuff happen's! So our new truck was no longer new. Well this is where they showed what kind of dealership they are, they gave us another truck with a HIGHER trim level for the same exact price. Wow!!! They MADE IT RIGHT and made us a BIG FAN of Doug Smith dealership. Oh and by the way, these folks are VERY friendly too. Thank you Ben, Chase, Brook, and others. read more

Awful service department. My Jeep wrangler had issues with the engine within the warranty period and it was replaced in Dec of 2020. In February of 2022 I was having issues with my engine again, I called to see if it was covered by the warranty and they said that it might be because normally the warranty is for "5 years", they said I'd have to bring it in for them to check and see if they could cover it under the warranty and that I'd have to pay the diagnostics fee which was $100 and something. My car sat on the lot for weeks because "I didn't have an appointment " even though I called to see if I could bring it in since I had to tow it to get it there. They then said that I'd have to pay $900 and something because they had to disassemble the engine just to see if it was warrantable or not. They had my car for over a month just to tell me that warranty wouldn't cover it because it had been over 2 years since the engine had been repaired and the warranty is only for 2 years! Something that they could've seen in their system when I first called and I would've saved the towing expenses back and forth plus would've gotten my car fixed by then. Service manager Nate was not helpful AT ALL! And mind you I've bought 2 brand new vehicles here in the past year, definitely won't be doing that ever again! read more

Great service. Quick check in process and service was quick and thorough. Would recommend this place. Thanks Joseph. read more

Doug Smith Chrysler Dodge Jeep Ram - Ram 2500 Diesel. - Auto Repair Near Me - American Fork, Utah

After a follow up in depth conversation with Nate (Service Manager) he put in the efforts to make things right. What I think the issue was (with my original review not having the best experience, as well as other reviews that have given this place less than 4 stars) is communication, communication, and communication. We need to voice out our opinions of places - either in person or in a review. How are they going to know if they did not give you the best service they could've given you? Primarily I chose to give this opinion in the original review. Afterwards, they reached out, got more feedback from me, listened to my concerns and suggestions for better customer service, and they took my feedback to heart - I love companies who strive to make things right! Because of this, I am updating my review to 5 stars, as the efforts put in on my behalf deserve it. read more

We went with perfect credit to buy a Jeep Wrangler, 84 Mos 0% interest JUST LIKE IT STATES ON THEIR WEBSITE!!! We even have a text msg from them that verifies the 0 % They told us in person...... that they will not sell jeeps for that and it only applies to certain vehicles.....they flat out lied, typical of a dealer....say one thing To get you there, do another when you arrive. Don't waist your time, buy somewhere else. What a joke. read more

They're too busy to take any new service. It's a month out before you can get your car looked at even though I have a simple problem that'll take a tech 10 to 15 minutes. read more

Hands down best car purchase experience ever!! Val Chipman was amazing!!! He got us a great deal on our trade in and new vehicle. 10/10 highly recommended!! read more

They sold me a "certified" used truck with missing parts. I had to pester them for four months for them to just get me a Jack for my truck. The plastic cover that covers the Jack at the side of the seat, the factory equipment tow hooks and the sack that the Jack parts go in I was told were because it was and "as is" sale! What? I thought a factory certified vehicle would come complete? I paid them full asking price and have them low book trade in for my trade that was in good condition and complete. I made a generous deal with them and the cheaped out on me. I buy a truck about every 1-1/2 to 2 years so you think they would want my business. It's too bad the Ram dealer in town would rather be cheap and burn someone than keep a customer. Update:Fool me once... My wife's ecodiesel quit because of a dead sensor. They had it for over three weeks for a "6 hour job". Several calls and messages left, three in person visits, and almost 2k later we get the truck back. I've owned over 30 vehicles in my life and this is the worst dealer I have ever ever dealt with. Never. again. read more

My son purchase 2020 Chev Blazer, 25,000 miles on it 10-12-2022. Drove home check engine light came on, called back the dealer said take it to Chev Dealer we had bought it so not something they fix. Also the car had 1 key asked about the second key, told go to dealer to purchase 2nd key. The final straw today saturday 10-15-22 getting on freeway in Pl. Grove the car died in middle off ramp. Thank goodness some people stopped to help bush it. Called dealer to see if they could send their tow truck, was told to busy get it to them on Monday and they would try to get to it as soon as they can. I call that Very Poor Service. Learned a very hard lesson. read more

Worst car buying experience I have ever had. They are incompetent in the service department. Jeep spent 3 weeks in their shop and now it's getting fixed at another dealership at my expense. They are crooks. Don't buy from them. read more

DONT BUY FROM DOUG is a saying that everyone will be chanting very soon. Mr. Smith he himself being a native Utah'n, you thought would have some morals and ethics when selling vehicles to those whom live around him. Not so in anyway. The vehicle I purchased and finding out as with many others was actually a Canadian buy back vehicle which old Doug purchases as such a low price and resells them here in Utah. These Canadian vehicles dont carry the same warranties, build standards and most importantly......THE VALUE!!! I was never informed of this by the dinosaur pushing the paper work with all his bling and gold coated rings showing his importance and years of pushing broken and over valued Canadian cars. When you call in asking for a person of real importance, the young gal moves your call over to Mark Cunyia?? who says he has the answers but come to find out hes of less importance than the kid washing cars. In making calls to real dealers in Utah (i.e. Ken Garff group, Ed Kennley, etc.) you find out no one else holds this practice of buying Canadian cars because ITS NOT ETHICAL!! However, in the act of making an offer for my new truck which was purchased with only 3k miles at a nice price of 54k, Doug Smith said they now valued it $13,000 under what it was purchased for as its value. Funny. When Cypress caught on to this information they asked for a meeting as they were unaware of such a horrible practice and quite upset that they are loaning high dollars for something thats not there. So so much more to come. DONT BUY FROM DOUG should be the only thing on your mind when you pass them by in old American Fork. read more

Bought a used truck from these guys and was told they would mail me the spare key. Well they never mailed out the key but told me they could sale me one at a discount. Make sure you get everything in writing as they can't be trusted. They're supposed to fix a dent in the truck but they'll probably weasel their way out of that too. read more

Worst service department I have ever dealt with. I took in my 2015 ram Cummins because my exhaust brake was stuck on. Figured it was a bad turbo or turbo actuator. They called said my batteries were bad and was preventing them from diagnosing the problem. Thought that was weird considering I never had a problem with my batteries up until I took it in to them for the turbo issue. But whatever had them put in new batteries. They called back and told me that my entire engine was bad because it has low compression and high crank case pressure. Proceeded to try and sell me an engine at about $28,000. Told them I was coming to get it and took it to gillett diesel. They looked at it called me and told me my turbo was bad, and the turbo going bad also messed up the def system, all of it cost about $5k. Had them specifically check the engine after what the dealer told me and it is perfectly fine. Driving it a week now and it runs perfect. If I had to guess the dealer screwed me out of 2 batteries that didn't need replacing either. This dealership is either actively and willingly trying to cheat people, or their techs are so incompetent that they should never touch another vehicle ever. Either way stay away from this place. read more

The only reason we've taken our truck to Doug Smith multiple times over the last few years is because we'd been told by their employees over and over that their work is warrantied. So we took our truck to them this time to have something checked that was still under warranty, according to their employees. Even when we called before the appointment, we were again told it was under warranty. But when they called us after looking at our vehicle and seeing the item under warranty did need more work, we were told that it was not under warranty because the truck was made in Canada--something no one has told us before, even though we've been there several times. When we mentioned this, the employee simply said they shouldn't have told us that it was under warranty. Now that we know the vehicle is from Canada, we won't expect anything to be warrantied (though that seems ridiculous they don't back up their work at all, no matter where the vehicle is from). But we'd been told over and over that parts and labor were warrantied, which may have been a mistake, but it was their mistake, not ours. And they made us pay full price. We won't be going back to Doug Smith. They've shown us they don't back up their work or their word, and they don't care about their customers. read more

DO NOT DO BUSINESS WITH THESE PEOPLE. I watched my sister buy a new Jeep here, and she was so excited! It was an expensive car, and it broke down within 30 days. Needed a new engine! She stuck with it, but has regretted not marking it as a lemon. She has taken it in for almost 2 years fixing one thing or another every few months. THEY'RE SNEAKY WITH SALES, SIGNATURES, and Klay is the rudest person on the planet. He literally got in my brother-in-laws face when they tried to get a trade in (offering $4,000 LESS than what my sister owes), and was unhappy with their offer. When all was said and done they felt so robbed they told them they were going to write a review online of their horrible experience. Klay had the nerve to ask where they worked so he could write a bad review on them. WHO ACTS LIKE THAT? They took their vehicle af vowed to never go back there again. Not worth being around that scary Klay. Seriously, don't do business here. read more

We've had some really bad sales experiences at other dealerships but we had the most positive experience with our sales rep Val... and we were able to work some things out to get the car that had everything I wanted! read more

Doug Smith Chrysler Dodge Jeep Ram - 2019 Jeep Cherokee Plus, Latitude/Altitude - Auto Repair Near Me - American Fork, Utah

This dealership should not be in business. They sold my kids a " certified pre-owned" 2019 Chrysler Pacifica for full price with a clear title and USA vin. Turns out after this automobile starts falling apart that this vehicle was built in another country has a totaled title from a rental company in California from Sept of 2019. When this issue was brought to the attention of the dealership they were not only rude and demeaning they did not care that these kids are driving around in death trap with my two small grandsons in the back seat. Unwilling to fix their obvious negligence or fraudulent practices is something but their willingness to risk the safety of a young family is an entirely other issue. Terrible practices and despicable customer service. read more

We bought a brand new Dodge Ram with a trade-in earlier this year from Padram and had such an amazing experience that we came back a few months later and bought a used Jeep Wrangler. The sales, service, parts, and finance departments treated us with kindness and willingness to bend over backwards to get us what we wanted. Update: A year and few oil changes later and my 5-star rating still stands! Andrea in Service and the oil change crew are top notch in my book! We can't imagine going anywhere else for purchasing or servicing our vehicles. Thanks Doug Smith AF for being AWESOME! read more

BUY YOUR NEXT VEHICLE HERE: Ask for Kai @ Doug Smith Autoplex 501 W Main St. American Fork, UT (801) 874.9945 In the Utah, Idaho, Wyoming area buying a car this is the guy you need to go see! With Kai there was zero high pressure, just sincere conversation trying to get to know us and establishing a relationship. I'm 100% sincere when I say this was an impressive car buying experience. (Not me personally I was only observing) However, Kai knows how to properly sell a vehicle. He isn't all about the sale. He goes about establishing a relationship not trying to "sell you" I'm am so impressed! Sincerely if you are in the market for a vehicle please go see Kai. read more

This dealer has cost a customer 45k in damages and refuses to fix because they can't afford it. Do not give your business to them go find an actual responsible dealer to buy from read more

Doug Smith Chrysler Dodge Jeep Ram - Auto Repair Near Me - American Fork, Utah

I'm giving this 2 stars, but would like to point out that Dirk in service was great . Very friendly , customer service oriented, and payed attention to what my concerns were on bringing my truck in for service . However , on the other hand the service manager I think his name was NATE was the complete opposite. He had the worst attitude, no customer service or attention to what I was trying to tell him on my concerns with my truck before he would quickly cut me off and reply back in the worst attitude manner. He is the manager , people invest in these vehicles trusting Chrysler manufacturers, and when issues arise , we as customers trust the dealership service department to provide quality customer service and help determine solutions to our concerns and needs of the vehicle. Piece of advice to the dealership, don't have someone in his position with that attitude to provide service , he will fall short every time with that attitude. Other than that, Dirk was great, the dealership was great ! read more

I dropped of my Wrangler on a Tuesday for an early Wednesday appointment. I was told I would get a call for any service to be performed. By late Wednesday afternoon I had not received a call so I decided to call them to check on the status. My vehicle had not been worked on as they were waiting for me to authorize the recommendations. It would have been nice to know that. I authorized the work to be performed and was told the car would be ready on Thursday by 2pm. Fast forward to Thursday around 3pm and no call from the service department with an update. Once again, I called and was told the tech still had something to do and would get to it first thing on Friday morning as he had left for the day. Ridiculous!! Fast forward (once again) to late Friday morning and I had to call, again! Once I got the service advisor on the phone he stated he was just waiting for the vehicle to get out of quality control and that he would give me a call. Still no call by 2pm so I decided to head to the dealership. I arrived and was told my car should almost be ready. After waiting 25 mins at the dealership, the service tech finally advised me my car was ready. The communication from the service department was extremely poor. Why not one phone call with a status update? There definitely needs to be some customer service training here. It was total avoidance at best. The final insult was that they forgot to reset my oil life indicator! Really? Do they even use a checklist. We just moved to the area and this is not a good first experience at this dealership. I guess we will try one of the other dealers in town from now on. read more

So I took my truck here to get it fixed and they said they'd get it I made appointment and they said that get it today at the end of the day they call me and tell me they couldn't get to it I got to bring it back next Monday for more days away. After promising me that they would get it done today they did not they give me a lot different excuses but I'm not sure about this dealership they lied to me in a very upset. You get a chance on Monday to fix it we'll see what happens if they fix it and the truly do with a sitter say on Monday on my up the review by more than one star. Tim. So I'm updating my review for Doug Smith they still seriously suck I put one star on him last time now I'm giving him another one star or even less if I could Because now less than nine months later I'm having problems with the same issue and they want to charge me the same amount as before to fix it saying that it's over the mileage that it was warranted for. I spent $3400 with him last time this time and had to spend another $2400. This is absolutely wrong bad company business and I literally worst review account for these guys go there so bad at least the service department is as far as buying cars I don't know about that. Tim read more

The absolute worst company I've ever dealt with. I turned in my leased Jeep in perfect condition. Their rep who initially took the keys and did the walkaround check even commented on how perfectly clean it was. I signed the mileage paper, gave them the keys, and that was it. 2 weeks later I get hit with a $391 bill for a dent and scratch on the back right of the car. The driver who took the jeep from the dealership to Ally to be "reviewed" crashed the jeep (scratched/dented the back right of the car). Guess who they blamed? Me. I reached out to my original sales rep, Brent "Shrek" Nelson, and asked for him to help me get this issue to his manager, etc or whoever could help me. His response: "Sorry, this has nothing to do with us". read more

Bought the package "deal" for oil changes and used only once. My car was totaled in accident which was not my fault. Now I come to find out that the oil change "deal" is not transferable to another car. read more

bought 2 New 2015 Dodge Ram 2500 trucks last July. I've had issues with them from the start. one with motor issues the other with 4 wheel drive issues. management will not correct or repair them. "i don't know how to use the 4 wheel drive or that it's my imagination" the poorest Service department EVER. DO NOT BUY FROM THEM ON ANY LEVEL THEY WILL NOT STAND BEHIND THE PODUCT NOR DO THEY KNOW HOW TO MAKE THE REPAIRS CORRECTLY. Service manager and GM are Jerk's and closed minded. if you try to explain the facts they treat you like you're scum. Don't BUY EVER!!!!! read more