DO NOT RECOMMEND! James Crumpton is a con artist who tries to sound professional but only wants to…read morereceive payment in advance without doing the work. He came out and found the issue, stated the parts needed to repair and that he needed the money upfront to purchase the parts. Once he received the money, he started stalling and making up excuses as to why he hadn't gotten the part or when he'd be able to come back out. He will ask for cash or to use PayPal so he can take the money and not complete the service. He will state he's a small business owner, his truck/van is down, and a boatload of other foolery to make you think he's legit. Do not trust anything he says or hire him for any work. He will take your money and not complete the job - and the give excuses like his mom passed away and how hard it is for him. He will sound legit initially and the go ghost. He will say he's purchased the parts and will come complete the work - then not show up and continually text that he'll be there. Consumers in Burlington and Al surrounding areas should beware of this foolery. Unprofessional scam artist - do not use this clown!

First of all the service call was not $50 he charged me $ 70. Then he told me it would be one price…read moreto get the part, Then the next day when he got the part he told me it would be $60 more because the manf. required a special compositor. which was a lie because i looked at the part and it was old. With rust on it. When I asked him to put the original compositor back in, he refused. The fact is I paid way too ,much for a service that turned out to be very poor!

From start to finish, KEMCO of Burlington provided a professional and seamless installation of my…read morenew HVAC unit. Every person with whom I communicated was knowledgeable, honest, friendly and articulate. Spence went out of his way to provide a transparent and itemized estimate for me. Shane followed up with me just prior to installation day. And the installation crew knew exactly what they were doing and completed the job in far less time than I thought they would be here. This whole HVAC adventure took almost three months to resolve and, in that time, I have learned without a doubt that not all companies are the same. Before contacting KEMCO, I experienced overpriced vendors who weren't exactly honest, who were unable to itemize or articulate, and whose work ethic was questionable. Looking back, I'm grateful they never handled the equipment that generated heat and AC into my home. KEMCO of Burlington completed the job with the best price and the highest standard of professionalism. I will do business with them again and again in the future.

Unexpected ac failure resulted in a replacement of my HVAC units. I had their sales team come out…read moreto discuss options and we determined we needed both systems replaced. The team was professional, proactive and communicated with me in detail. The installation was timely and without issues. Highly recommend Kemco for your HVAC needs and after sales service. They stand behind their work! Did I mention they also beat the competitions price!!

I've been relying on Custom Air this summer with their standard VIP Member Package and an actual…read moreservice callout for a home unit. Invoicing and payment can be done electronically which is very convenient. The techs Alex and Kyle have been knowledgeable and helpful during their visits. Very prompt and reliable so far in my experience. I haven't had to call upon any 24/7 emergency services at this time, but so far it's been a pleasant experience. I wouldn't hesitate recommending them to others. I don't have a gauge for value yet, but I'd continue to keep them around for my HVAC needs in Greensboro!

Woke up with no heat, outside temps low 20's, inside was down to 64. Just knew we wouldn't be able…read moreto get a tech out today due to demand. Was pleasantly surprised when my husband called, we were told a tech would be out at 2pm. Even more surprised when we got the call a couple of hours later, that a tech could be here in 45 minutes! The tech Alex was able to diagnose and replace the part that went bad in a timely manner. Alex is a very professional, very knowledgeable and very mannerly young man. Who explained everything that had happened to cause the part to fail. Such a kind young man and an essential employee and representative of their company. As well as the kind lady who answered the phone. Many thanks to Custom Air!

I was having issues with my furnace recently. So the company that I work for has a great Heating…read moreand air-conditioning company who comes in and maintains everything and always keeps us warm in the winter and cool in the summer. I contacted them and they do residential also. They quickly came out to my home I suspected I needed a new furnace and I did. They recommended that I go with the dual fuel system due to the cost savings of electricity and gas. They installed the unit within a couple of days. The guys were so professional and neat. The system works better than I could ever have imagined I'm so happy with them. I Highly recommended these guys

Very dependable and came out exactly at the time they stated they would. They know what they are…read moredoing and will try to save you money. Very knowledgable business and I'm glad they were able to fix my broken AC!

Liles plumbing and heating have serviced our HVAC for 22 years with flawless work. Last year they…read moreinstalled an upstairs heat pump for us and it was done perfectly within a week of the order. All the technicians are hard working and do the job right. We are so fortunate to have found them early on!

This company was recommended to us by a friend when our HVAC system failed. Understandably, they…read morewere busy since it was winter, but they told us we had to wait TWO MONTHS to get a new heat pump. When we neared our projected installation date, they decided they no longer wanted to install our HVAC system because my husband asked (albeit annoying?) questions about our heat pump options and the services that were included in our TEN THOUSAND DOLLAR investment. I wish they had decided we were not worth servicing from the beginning instead of telling us to sit in the cold for two months and then not do the job they had agreed to do. I hate leaving bad reviews, but their poor communication and heartless lack of follow through warranted *some* kind of public warning to anyone else that dare ask ignorant or pesky questions about the products or services that they're buying.

Hey potential clients DO NOT DO business with this guy,Sean. Here's my nightmare experience with…read morehim (Sean) and his "supposed" emoloyee, his brother: First of all this is my 2nd reviews that I have ever written on line about anyone or company and I am almost 60 years old! I bought a 1904 home in Thomasville NC to use as an Airbnb, and spent over a year renovating it, I live in California, so all my contractors dealings are over the phone, and all of them are based on people doing what they say they will do, another word, honestly, integrity, and human decency..when I decided to hire Sean he was great, on point with his responses...two new units were supposedly installed and everything was done according to him..a week later my plumber went by the house there was a poodle of water on my 120 year old original wood floors, leaking from the hvac system he installed up in the attic...along with damages to the first floors ceilings I reached out he came immediately to remedy that..this was obviously due to shitty work. A few weeks goes by, my sister then goes to stay at the house and it is freezing cold, this was last Nov 2025, contacted Sean, he comes out and "supposed" he checked, corrected the settings and temperature on the unit...he says if the house doesn't warm up then call back...a couple days goes by, house is still freezing COLD!! This went on a few times in a span of a couple weeks...finally I fly out from Cali to NC and stayed at the house and the temperature was in the low 40s!!! Same song and dance!!! Finally a couple weeks of back and forth during my stay there, he tells me that the duck work underneath the house is old and probably needs to be replaced, this is why the house is not getting warm...I said ok fine let's redo that..on the night b4 he was supposed to come out I zelled him $1900 for materials..the next morning I waited, the next day I waited, no return calls or texts...days goes by I hear from his brother saying he was in the hospital..and that he will reach out when he is well..I waited, and waited...finally he calls i had multiple conversations with him and making promises of him making one promise after another! In the meantime I had to hire a new company to come out and redid the duck work...cons I find out he didn't even have the decency to go underneath the house to assess what was wrong with the duck work, if it was even hooked up to the vents...so on top of doing shitty work he also pocketed $1900 for paid service that he did not provide... he has now blocked my # The following is a message to him directly: Hey Sean FYI The heater is not working AGAIN AT Main Street house and I hve a real Heating company out, today will be the 2nd times and he said all the installs that you did was NOT UP to code!!! on top of you ghosting and scamming me out of $1900 I am definitely now committed to making sure that these issues with your company, integrity and poor quality of your work will be broadcast loud and clear over the internet (yelp) Facebook or where ever else, along with contacting any local, state, and regional regulatory agencies that over sees your industry and make them aware of your company so that other home owners do not have to go through what I did and am going through.

Good efficient and affordable for your needs . Personal experience must speak at first .read more

Have used this company since last year, and though I've already written a review then, I felt I…read moreneeded to once again this year. I have never found a more reliable company than Thornton. We're in a heat wave this week, with feel like temps of 105. This morning my air went out. I messaged Thorntons in a panic. Once again, they did not disappoint. They came right out, and fixed the problem. They are my go to company.Always fairly priced, and Everyone is so nice too. Can't tell you how grateful I am for them. Thank you Cassidy!

They were very prompt and professional. I was so thankful that it was a quick fix and he was able…read moreto get the part and come back and have my air fixed within an hour! I have already recommended this company to a friend!

Sam Always did a great job on my oil heater when it went down during a cold winter! even fixed my…read moresisters tenants plumbing in an emergency!! Super Affordable compared to other services

I trusted them to fix my A/C. They betrayed that trust by replacing a fan motor (new) that they…read morehad just installed a year earlier relating to my heating system. I was told that this is why my AC was not working properly, and it was a more powerful motor and it would take time to work at peak efficiency. So after two motors, my A/C still did not work. Additionally, their response time is awful. When they finally came by several days later and after many phone calls they told me I either needed an entire new system or to take a chance and start replacing parts they would start at about $1,000 and up. He told me that by running the unit with only hot air coming out, I ruined the condenser. He already knew I was running the unit with only hot air coming out and never advised me to stop. I got suspicious when he asked me to feel the top of the condenser to prove the condenser was bad. He said ,see how hot it is. I felt it and it was cool. HERE IS THE CATCH AND THE DECEPTION!!! I called another company for a second opinion, they resolved the issue in 15 minutes by flipping a switch that sits above the outside unit. This resolved the problem instantaneously. So A1, being the only other company that worked on my unit, either Intentionally flipped the switch to the off position, to trick me into buying a new unit, or giving them the benefit of the doubt, they were grossly negligent. I had already planned to sell my car to get the new unit A1 recommended. Additionally A1 new my wife and I were suffering during the extreme heat. They did not care, a dishonest dollar meant more to them than a customers well being. I did sue them in small claims court and would have won, but the court system failed to notify me of the court date, so I lost by my absence. It is no wonder why this business is not registered with the BBB. What cheats.