Cancel

    Open app

    Search

    Shane Co.

    4.0 (185 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 week ago

    Shane Co. Jewelry Photos

    Recommended Reviews - Shane Co.

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Halo was supposed to be 0.5 carats, this one is 1.0 carats, AND THEY CHANGED ME for something I did NOT want.
    Victoria K.

    If you EVER need to find a ring, NEVER and I repeat NEVER go to Shane Co. It could be that Shane Co is a great company with an amazing lifetime warranty, but the people here at the Westminster store in Colorado are completely atrocious. The day I first walked in I started with a jeweler named Brittany, she was sweet and explained to us why we shouldn't go buy a ring from a local jewelry store. Okay I get it, your company is best. Anyway she then handed us to a different jeweler, Megan. Megan: Even though they say they don't work off commission, Megan was pushing pretty hard for us to get the ring that day. She mentioned, oh its the holidays so we don't do holds and everytime I look for a ring that I was showing off earlier, its never in the case. I told my fiance that I wanted to wait, but everytime Megan heard us, she kept telling us; oh there is no harm in putting the 20% down, if you change your mind you can always get a refund (for 100%, which I clarified with her about 4 times before we went and put the deposit down) I wanted a halo on my ring and I explained I wanted NO GAPS, its horrendous looking and just unprofessional. So I decided to finally get the ball rolling and get my ring made (to do this, 50% has to be put down). Safe to say I was PISSED off when it came out of the shop because I had told them NO to putting on a halo that I hadn't even approved of before. (That is picture #1). The second time around they had told me they couldn't change it cause it was custom, I told them this is not the piece I approved to go into the shop, long story short they tried again, yet it failed. As I'm telling them the mistake they made not the first, but a second time, KRISTA comes into the picture. If there was a poster for the worst customer service experience it would be the face of Krista. Krista informed me that I signed a final custom piece paper, but I informed her, it was not the correct halo, YET AGAIN. From the beginning of this process I requested a 0.5 carat halo, the first wrong effort was a 1.0 carat halo and the 2nd error was a 0.75 halo. Krista then informs me that management will fix it one last time, BUT then continues to say; Your account will now be on HIGH ALERT; meaning I am a difficult customer to work with, AND even if I don't like the ring when it comes out of the shop, I will still have to pay for it, and no returns would be accepted. The final time I returned to Shane Co, I was partnered with Brittany from the first day, and can I just say she was a SAVING grace. Hence the (1-star review, plus you can't do 0 stars) So Brittany, this one star is for YOU. She helped me through all the steps and even did it in two appointments, because I wanted to be sure with my decision. I also just want to commend Brittany for pointing out to me, that Megan shouldn't have sent in my ring because it was NOT PLAUSIBLE in the first place. She apologized on behalf of Megan, but it couldn't fix the damage. If Brittany had stayed with us the first night, I bet you 3000% that this review would've never existed because I wouldn't have ended up at Shane Co because they could't do what I wanted, OR Brittany would've been more understanding and less pushy and this review would've been positive. Overall review: Never again, and will NEVER recommend.

    Lobby of store
    Kayla L.

    I was very impressed with Shane Co and their implementations of health screening and social distancing for COVID. You go inside and they let you know you can wait in the lobby at certain chairs or your car. They only allow so many people in the store at a time. Once you are called back in they take your temperature before you proceed into the store. Hand sanitizer was throughout the store along with cleaning wipes.

    Rings

    See all

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    They miss lead customers as to the wait time and continue to miss led. Poor customer service

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Mitch was very helpful, friendly and patient. He assisted in ring size adjustments and browsing other rings as well.

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 19
    Thanks 0
    Love this 31
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jill M.
    151
    11
    2

    4 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    2 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Great shopping experience , so many choices and great customer service . I was able to pick up my ring shortly after I picked it out .

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    5 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Came in for an engagement ring. Staff listened to me and was patient during the process. Found the perfect one. Everyone was kind!

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K J.
    0
    44
    0

    4 years ago

    Business owner information

    Photo of Shane Co.

    Shane Co.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 5

    Ask the Community - Shane Co.

    Do you buy jewelry?

    At this time, we don't have a program set up to buy jewelry unless it was purchased from Shane Co. originally. If it was bought from us, we recommend using the Trade-In Program to receive 100% of what you paid originally towards a new purchase. If… Read more

    Do you resize 14k gold rings?

    Hi there! Yes, we do resize 14k gold rings. Hope this helps!

    Don’t See Your Question? Ask Away!

    Review Highlights - Shane Co.

    Mitchell truly represents the Shane Company Mission and adds to the many reasons why we choose the Shane Company.

    Mentioned in 26 reviews

    Read more highlights

    Hurdle's Jewelry

    Hurdle's Jewelry

    4.5(61 reviews)
    14.2 mi
    $$

    My experience with Hurdle's has been nothing short of exceptional. We visited several jewelry…read morestores during our search, but ultimately decided on a custom piece. After researching multiple custom jewelers, we chose Hurdle's, and I am so glad we did. From the start, Aria was incredible. She not only answered all of our questions but also took the time to educate us on the different qualities to look for in various stones. Hurdle's has a great relationship with their ring makers, which made the process seamless. I found a ring design I loved and wanted to modify, and they provided multiple modification options--from their in-house team and the ring maker. The wax model they created was a game-changer, helping me visualize the final product perfectly. My engagement ring turned out so beautifully that I trusted them with two other custom projects for my wedding. For my wedding necklace, I wanted to use the stone from my proposal ring. I asked for recommendations on how to add interest without overshadowing the main stone, and they delivered stunning designs. I also worked with Haley to create a custom wedding band. Like Aria, Haley was incredibly helpful, offering suggestions and sharing her extensive knowledge of different stones, settings, and metals. I was more indecisive with the wedding necklace and wedding band design, going back and forth on several ideas. Haley was exceptionally patient, listened to my evolving vision, and helped me narrow it down while managing my expectations. The result is a both a wedding necklace and wedding band I absolutely adore. My fiancé is equally impressed with their knowledge and service, so much so he purchased his wedding band from them too! I highly recommend Hurdle's for any custom jewelry needs. I recommend seeing them sooner rather than later to make sure you have time to work on the design, make changes, and have it made. The pieces they have made for me are not only beautiful but also deeply meaningful. In addition to their custom work, I've had them repair several of my pieces. When one of my earrings needed a small fix after a recent repair, they took care of it on the spot. I am confident that even if we move away, we will be customers of Hurdle's for many years to come.

    I do not recommend purchasing or melting any jewelry with HJ. I had a very poor experience with…read moremelting my jewelry and purchasing a designer piece from them. Some of their employees will only go off hallmarks instead of taking the time to test precious metals using other testing methods. They did not do any kind of buyout process for the stones in the pieces I melted either. In addition, they lack options to create a custom piece. They only had one fine chain option in gold, which was surprising. I decided not to go that route and instead ordered a designer piece. I waited around for about two months to hear for them. I finally called and was informed there had been an issue with the piece, and it had to be remade, yet no one could tell me why. When the remake came in, it was not what I had discussed with the owner. I opted for another designer piece, but they didn't have it in the length I wanted. They told me they could order it but that I would have to commit to it without even seeing the stone first. I contacted the designer directly and found out that the piece was a standard option on their website and that if I ordered through them, I wouldn't have had to commit if I didn't like the stone. It was too late for me to order directly as HJ had already added the extra length. I should have reached out to the designer sooner. I was charged a hefty labor fee for a minor adjustment to the chain. They made no mention of the labor fee and then claimed they gave me a discount on labor as if they did me a huge favor. Most jewelers I've worked with offer complimentary resizing and minor adjustments when a minimum purchase is met. I was often talked down to and made to feel incompetent through my entire experience. HJ took no accountability for their actions during any of the interactions I had with them. I could have saved a few hundred dollars ordering directly from the designer due to Boulders' hefty taxes/fees and HJ's labor fee. I like to support small businesses, but I wouldn't support this one again.

    Photos
    Hurdle's Jewelry - Untitled

    Untitled

    Hurdle's Jewelry - What a good group of people.  Every time I am in Boulder I stop in and have the best experience.

    What a good group of people. Every time I am in Boulder I stop in and have the best experience.

    Hurdle's Jewelry - Hurdle's Jewelry - 2010

    See all

    Hurdle's Jewelry - 2010

    Shane Co. - jewelry - Updated May 2026

    Loading...
    Loading...
    Loading...