I had initially been shopping for a crucifix with some size and detail (not small and smooth). I first came across the crucifix in a google search and then rhe chain because I knew I wanted a heavier longer chain to put it on. I had a day off from work and saw that the items on my wishlist were in stock in the Westminister location so I made the trip, the investment, was taken care of like I was the only customer in the store, and given the royal treatment; making me feel like a real high-roller, with the price of gold being what it is. You get what you pay for, especially with the scarcity and high demand of gold these days. read more

Shane Co. - 26'' 14K Yellow Gold Miami Cuban Chain (4.5mm) with Sarai 14K Yellow Gold Crucifix Pendant - Jewelry Near Me - Westminster, Colorado

Purchased an engagement ring for my now fiancee. Very friendly atmosphere, no pressure. They take their time with you to ensure you find what you are looking for. Kudos to Judson for helping myself find the perfect ring for my lady. read more

Shane is an excellent jewelry store. I have purchased several pieces there over the last five years. They have an excellent guarantee on all purchases. Several sales associates are on the floor to wait on customers and have been exceptionally attentive and personable whenever I shop there or need other services. I never feel pressured to buy and am offered options. read more

I was looking for a Kentucky Blue Sapphire earring. The person that helped me was well versed in knowing exactly what I was looking for! The sales woman was super nice! I would highly recommend Shane Company to anybody looking for quality in what they buy. read more

Best place to visit. They are so kind and they will always untangle a beautiful necklace that you want to keep. I recommend going there for anything! read more

It would be zero stars if possible. Was there for almost an hour had two different sales people look at me several times but never asked if they could help and the supposed wait list that I was out on I was never called and two other customers that came in after me where greeted promptly and helped. So Shane CO Tom Som and the rest if the sales associates can all GO FUCK YOURSELVES YOU PRETENTIOUS ASSHOLES. HAVE A NICE DAY read more

We came to the Shane company to buy a necklace for a friend. Horrible customer service. One person waited on us then left came a little while longer and left again before we could even ask any question. There were other employees around just standing there laughing and joking with each other. We were basically the only costumers in the store. When they said to come by to pick it up it was not ready. When we did get it they put it in a bag and the necklace was all knotted up. We had to go back again when the manger Kenni help us. She did do a good job getting the knots out. She then gave us a box and bag to put in. No one was very courteous accept her. We've used the Shane co. before and had excellence service. I doubt we will be here again. Also, we are advising our friends and family the same. read more

They miss lead customers as to the wait time and continue to miss led. Poor customer service

I have purchased a few items from Shane Co, and I love my pieces. However, I, recently, needed a repair completed on my engagement ring that was not purchased at Shane Co. I was visiting my daughter in Denver, and she suggested I have the ring repaired while I was there. I was thinking I would just have her bring it to me when she visits in August. Anyway, knowing I was only going to be in town for a few days, Kelly, rushed the repair on my ring so I could have it before I left town. This was even over July 4th weekend! I have always received great service from Shane Co, but this was above and beyond. Thank you, Kelly! read more

Been coming here for years but the customer service has dropped. You stand around waiting for someone to hopefully help you but it's a free for all. Even when you just need to pick something up, you can no longer go to customer service. You need to wait until a sales associate wants to help you. read more

If you EVER need to find a ring, NEVER and I repeat NEVER go to Shane Co. It could be that Shane Co is a great company with an amazing lifetime warranty, but the people here at the Westminster store in Colorado are completely atrocious. The day I first walked in I started with a jeweler named Brittany, she was sweet and explained to us why we shouldn't go buy a ring from a local jewelry store. Okay I get it, your company is best. Anyway she then handed us to a different jeweler, Megan. Megan: Even though they say they don't work off commission, Megan was pushing pretty hard for us to get the ring that day. She mentioned, oh its the holidays so we don't do holds and everytime I look for a ring that I was showing off earlier, its never in the case. I told my fiance that I wanted to wait, but everytime Megan heard us, she kept telling us; oh there is no harm in putting the 20% down, if you change your mind you can always get a refund (for 100%, which I clarified with her about 4 times before we went and put the deposit down) I wanted a halo on my ring and I explained I wanted NO GAPS, its horrendous looking and just unprofessional. So I decided to finally get the ball rolling and get my ring made (to do this, 50% has to be put down). Safe to say I was PISSED off when it came out of the shop because I had told them NO to putting on a halo that I hadn't even approved of before. (That is picture #1). The second time around they had told me they couldn't change it cause it was custom, I told them this is not the piece I approved to go into the shop, long story short they tried again, yet it failed. As I'm telling them the mistake they made not the first, but a second time, KRISTA comes into the picture. If there was a poster for the worst customer service experience it would be the face of Krista. Krista informed me that I signed a final custom piece paper, but I informed her, it was not the correct halo, YET AGAIN. From the beginning of this process I requested a 0.5 carat halo, the first wrong effort was a 1.0 carat halo and the 2nd error was a 0.75 halo. Krista then informs me that management will fix it one last time, BUT then continues to say; Your account will now be on HIGH ALERT; meaning I am a difficult customer to work with, AND even if I don't like the ring when it comes out of the shop, I will still have to pay for it, and no returns would be accepted. The final time I returned to Shane Co, I was partnered with Brittany from the first day, and can I just say she was a SAVING grace. Hence the (1-star review, plus you can't do 0 stars) So Brittany, this one star is for YOU. She helped me through all the steps and even did it in two appointments, because I wanted to be sure with my decision. I also just want to commend Brittany for pointing out to me, that Megan shouldn't have sent in my ring because it was NOT PLAUSIBLE in the first place. She apologized on behalf of Megan, but it couldn't fix the damage. If Brittany had stayed with us the first night, I bet you 3000% that this review would've never existed because I wouldn't have ended up at Shane Co because they could't do what I wanted, OR Brittany would've been more understanding and less pushy and this review would've been positive. Overall review: Never again, and will NEVER recommend. read more

Shane Co. - Halo was supposed to be 0.5 carats, this one is 1.0 carats, AND THEY CHANGED ME for something I did NOT want. - Jewelry Near Me - Westminster, Colorado

Mitch was very helpful, friendly and patient. He assisted in ring size adjustments and browsing other rings as well.

Always loved this place in the past, but probably won't be back because of their new system where you wait in line 3 times to even look around... read more

After months of sneaking around and avoiding my public-facing check ins, I can finally write a review for Shane Co. since I popped the question a few weekends ago! Shane Co. is a wonderful jewelry store that made my fiancée one happy lady. Specifically, I want to shout out our sales associate Daniel, who made the shopping experience pretty enjoyable. Admittedly, shopping is not my favorite activity. But this was a special experience and Daniel was polite, knowledgeable and responsive from beginning to end. An additional pro of coming to a place like Shane Co. is that you're taking care of for life. Cleanings, replacements, you name it. As long as you don't lose the diamond entirely, they will cover it. Fingers crossed my lady doesn't lose it! Their COVID protocol is top notch as well. It's encouraged to make an appointment ahead of time. They take your temperature, require face coverings, while the store is spaced out safely. I balled out to get my fiancée the ring she deserved. This comes with a pretty price tag. The lack of 5th star simply boils down to the price, because damn this place is expensive. You know what, you only live once. Thanks Shane Co. (and Daniel) for making my future bride one very happy camper! read more

Edit below: They should accept Shane Co. gift cards no matter how long ago it was purchased. I bought a $200 gift card for my wife before the pandemic. We were not able to go shopping for jewelry since 2020 due to each of us undergoing major medical issues during and after the pandemic. She and I went to go trade up and get her some larger diamonds yesterday. At checkout, we went to use the gift card and we were told that it had a $0 balance. We walked out. They can see every purchase I've ever made there (which is plenty, as I've been a customer for over 20years) and how I paid, yet they would not honor this gift card that apparently had expired. I'm out $200 and will never buy from Shane again unless they honor this gift card. Update: The store/management has corrected the situation. We are very pleased that they did the right thing by us. They will continue to be the only place that my wife and I will buy fine jewelry. read more

We are less than impressed with Shane Co since the pandemic. We have bought all of our jewelry there for years. But I highly doubt we will be doing so going forward. Today, we went in to have my jewelry cleaned only to be rudely addressed by the girl upfront. We were told we weren't allowed to go back there and had to wait for an associate and that it would be 40-45 minutes. This was ridiculous. My husband is handicap and they didn't have but one chair up front for people to wait. Not only did we leave, but another couple left right after hearing that. They can do better. Wetried to call and speak to management right after we left and we were placed on a long hold so I gave up. Update: you are welcome to reach out to us Shane Co. I do not appreciate being called "hun" or directed to wait standing room only and I feel waiting on a phone to speak to someone within 10 minutes of leaving is anything but disingenuous. I read more

Flew for just the day from California to Colorado to sell back my wedding ring to the Shane company. Mitch was OUTSTANDING! The staff is the resin I've been buying my diamonds there since 2002. Can't say enough about the customer service and how special and important they make you feel. Mitch was our JC and shout out to Ashlee a CSA who's final words to me made me cry. Thank you Shane company for making a sad bittersweet day bearable. Will never go anywhere else. read more

We have been loyal Shane Co. customers for the past 10 years. We recently purchased new bands to celebrate our ten year wedding anniversary. After several disappointing and frustrating visits and phone calls with mixed information, we had the pleasure of working with Mitchell. Mitchell was kind, patient, informative, and most of all was able to help us find a solution that was a win for everyone. Mitchell went above and beyond to provide us with great customer service. He saved the Shane Co. experience for us and we will be requesting him the next time we need to shop for jewelry. read more

We had an okay experience with the Shane Company when we purchased my $12,000.00 ring from them at the Greenwood Village location (despite my s/o being questioned and having to sign a waiver stating that he wasn't laundering money because he paid in cash) so we were okay dealing with them again when we found a men's wedding band that we were interested in at their store. We visited the Westminster store on Saturday, December 12, 2020, to look at a men's wedding band that we saw online. When we got there and looked at it, we ended up not liking it because it was too narrow. However, we did find another band that we liked made out of an alternative metal and asked if it came in yellow gold or if they had anything similar in yellow gold. The sales clerk stated that she'd, "make a note to ask whether it could be ordered in yellow gold or if they could make it in yellow gold and then get back to us." It has been a week now and crickets! Unfortunately for Shane Company, we found another similar band in yellow gold at a competitor's store and so after not hearing anything back, we decided to purchase it from them. Disappointed at the lack of follow through and now I'll have to second guess buying anything else from them since we obviously weren't important enough to remember. read more

I find it easy to love and get along with just about anyone. But disingenuous, cold, or arrogant people are not my people. The sales woman who was assigned to me left me with a really bad taste in my mouth. The available selection is minimal if you're looking for something a little larger. She showed me a ~$70,000 diamond with an obvious large black inclusion smack in the center and tried going against what I said to convince me that it's acceptable rather than understanding my very reasonable disinterest in that particular diamond. Insulting. Not a pleasant experience at all. read more

Great shopping experience , so many choices and great customer service . I was able to pick up my ring shortly after I picked it out .

I was very impressed with Shane Co and their implementations of health screening and social distancing for COVID. You go inside and they let you know you can wait in the lobby at certain chairs or your car. They only allow so many people in the store at a time. Once you are called back in they take your temperature before you proceed into the store. Hand sanitizer was throughout the store along with cleaning wipes. read more

Shane Co. - Lobby of store - Jewelry Near Me - Westminster, Colorado

I haven't been able to wear my wedding/engagement rings for about a year due to arthritis. I finally decided to go get them checked out. Caroline helped me in so many ways. She took the time to walk me through all options for arthritis for my rings, and was patient with me in answering all my questions. I'm so glad I went because now I can wear them again! read more

Shane Co. - Rings - Jewelry Near Me - Westminster, Colorado

My husband and I became Shane Co customers 22 years ago because of their outstanding customer service. 2months ago the left diamond in my tri-stone was knocked out of my setting, luckily we searched and found the diamond!! I brought it back and the repaired it free of charge. Yesterday I looked down to see the diamond on the right side was gone as well but this time we were not so fortunate as to find the stone. When I went back today they said they would repair it, as well as replace the missing diamond, free of charge!! I will never buy my jewelry anywhere else again! Thanks Shane Co!!! read more

I Purchased This Beautiful Antique Ring Back in 2013, I haven't been able to keep up with the appraisal stuff due to Travel Conditions, Covid, Car issues etc. I used to work as a Jewelr For Gordon's Jewelry Back in my 20s located in the Citadel Mall. I enjoy Designing a Little bit of everything. Jewelry is Definitely an Expertise of Mine. I know about Cut, Clarity, Carrots, etc. I enjoy the Finer Things in Life. read more

Shane Co. - I Designed This Beautiful Antique Ring Back in 2013..Haven't been able to keep up with the appraisal stuff Used to Be a Jewelr For Gordon's. - Jewelry Near Me - Westminster, Colorado

Lost my wedding ring on a climbing trip and was feeling naked with my bare finger. Stopped into Shane jewelers on my way home and they were very friendly and efficient in their dealing with me. They had hand sanitizer at all the showing stations and were maintaining distancing protocols such as floor markings, low customer capacity, and all the employees were wearing face masks! It felt really safe without losing the feeling of good customer service. I ended up finding exactly what I needed at the perfect price! I was helped by Leah and I felt she was doing her best to help me and that she had a good knowledge of the products they offered. I would 100 percent recommend this business to anyone looking for jewelers! read more

Had great service from Christopher! He pulled a selection of jewelry within our specific requests for style and price. I never felt he was pushy but when being picky with the initial picks, he took our comments in stride and showed new options that were much better liked. They offered a beautiful box at the end and had tissue paper to make the bag look nicer to gift. read more

went to Shane in February, after a pending divorce of 23 years. I traded in my wedding ring for two sets of diamond earrings, a ring and a bangle. After less than a month, the bangle broke and had to be traded in. After two tries with a bangle, I went to a tennis bracelet, thinking it would be sturdier. After two tries with the original one, I upgraded to a $5995 tennis bracelet. I have already had two repairs on it. I will no longer wear it out of fear it will break again. I went to Shane to get a refund, and was refused. They said I had the bracelet too long. Well...... had many bracelets, all of them faulty. The ring I purchased has also had to be repaired. I believe their quality to be INFERIOR! Their promise of guarantee is A LIE!!!! DO NOT PURCHASE FROM THEM! Terrie Moore read more

My husband purchased my wedding ring here in 2005. It came with a life time warranty and annual cleaning/check up. I never really came back for those. I did come back to get it resized. Julia helped me. She explained to me that the tips holding my diamond are all worn down and I am at risk of losing the stone. She helped me with my need to resize, educated me on why bringing the ring back can prevent the loss of the stone and helped me reinstate my warranty. I'm really glad that she brought all of this to my attention. Im also really thankful that my husband purchased my ring from such a reliable company that believes in selling a product that should last a lifetime. read more

The reason I'm not providing a 5-star review is specifically related to the maintenance options available. We live an hour away from our closest Shane location. The last two times we have carved time out to visit the store to drop off our rings for them to be cleaned, there has been a 45-minute wait. If you visit in person, they REQUIRE that you meet with a consultant, even if your jewelry will be shipped to the main office for cleaning. Yet they do allow you to mail your jewelry in (at your expense), and avoid meeting with a consultant. If it is acceptable to mail jewelry to the store, I do not understand why they require customers to have an in-person consult. With two young children, waiting 45 mins on top of a consultant meeting is a hardship and has made dealing with Shane a hassle. The representatives have always been kind and professional, and we love our jewelry. I wish it was easier to receive the service we need. read more

would give 0 stars. awful experience. we had a younger guy helping us. We went in to try on wedding bands, we didnt have a great idea of what we wanted and felt like we both wanted to try different styles to learn more about our likes/dislikes. the guy kept asking me "well you've been browsing what do you want to try" - he asked me this like 6x in 5mins. I told him I wasn't sure and needed to try on a few different styles and told him I liked baguette, thin and gold but wanted to try several styles. He said okay and left, came back 10 mins later with ONE band for me to try, and before I even had it on my finger he was asking me again "what else do you see that you want to try". I literally could'nt even assess the one he brought out before being rushed to give him more to pull. Then I tell him I want to try various styles and to please just pull several for me to try. He leaves and comes back another 10 mins later and AGAIN asks me what else do i see in the cases that i want to try... before even allowing me time to try on the few he brought. I told him I wanted to try these and then we can look around again and he goes "okay well i will leave you to try these and come back and check on you"... I was like uhh okay but knew it would only take me a few mins. I finish trying them and he is no where to be found. We wait for another 10 mins and he never comes back .. so with 6 rings out on the counter we just left. There was also a couple next to us ring shopping that was offered and brought champage but we were never offered it? Very odd. Im so glad I did't give this place my busines. It was WILD to me that he not only left us with rings out in the open and unguarded but that he was off helping othe customers while we just waited around for him! we made a whole date day out of this and it was just an awful experience. although it was terrible im glad it happened because we ended up finding Jewlfire diamonds down the street and had an AMAZING experience where the associate took the time to help me try on different things, let me take my time, was PRESENT to understand what i was liking and not liking, educated me and led me to find my perfect ring. read more

My husband and I came in to trade my ring for a different style. Sales associate Megan on the floor was great. Received a text from Shane Co that the ring was ready to be picked up, so my husband drove to the Westminster store from our house in Fort Collins, just to be told that the ring was "in transit" and would be arriving later that day. Called later that day, and they said it would be the guaranteed ready the next day, because FedEx delivery times were unpredictable. So we gave it an extra day, just to be safe. My husband drove down from Fort Collins again, just to be "helped" by a rude "senior" employee, Veronica. She looked in one drawer and told my husband it wouldn't be ready for another 5 days (??). My husband explained how he'd already driven to the store 2x and had been told several times it would be ready, but she didn't seem to care. He asked that she please look again. Magically, she found the ring, in another location, quickly checked the size, and silently shoved the ring back in a little bag and handed it to my husband without hardly saying another word. Didn't let him check the diamond or bands, didn't box it up, and didn't seem remotely interested that he had a very frustrating experience. He tried to ask for a manager and apparently she was it. Now, I've had the new ring for 24 hours and a diamond has already fallen out of the band. Ugh. Do better Shane Co. This was an incredibly disappointing and aggravating experience. read more

I can't emphasize how awesome my experience at shane co was. I'm pretty much a moron, and couldn't tell you why anyone in their right mind would spend any amount of money on a rock, but my wife likes jewelry so I thought I'd get her a nice necklace for Mother's day. Stephanie not only took the time to educate me on what exactly I should buy and why, but she made it fun. 10/10 would recommend! read more

(My fiancé purchased my engagement ring from here - so technically he should be writing the review!) I love that my setting is unique unlike the other chain stores you pass by at the mall (no offense, I just like to be different!) The cut of my center diamond is absolutely remarkable. Every time I come in to have my ring cleaned, I end up buying more jewelry! (Oops!) They also clean my family heirloom jewelry that was passed down from my Grandmother. If you want the same ring that everyone else has; Shane Co. is not the place for you. If you want something that's unique and has outstanding customer service - you need to visit!! read more

Shane Co. - Jewelry Near Me - Westminster, Colorado

Again, this is a little late in review, but better late than never. I have been buying my wife stocking stuffers from The Shane Company, every year for Christmas for the past 13 years, and I have never had any issues, or problems. However, this past Christmas I purchased my wife some pearl earrings, that just a couple days after Christmas we had issues with. Well with the holiday rush, we were not able to make it to the jewelry store until about a week 1/2 later. When we arrived, we were greeted by Caroline Woodruff (very sweet and knowledgeable), and she took the time to assist us. Although our situation was rather unique, she was very kind and helpful in our matter. Unfortunately, the particular pearl earrings that I had originally purchased were no longer available in stock. So, Caroline took the time to do some research of her available inventory, and was able to locate another set. This set actually seemed to be a lot nicer for the same value amount that I had purchased the previous ones for, and we were able to swap out set for set. I would like to give Caroline Woodruff a big thank you for her assistance in this matter, and making this matter as smooth and painless as can be. One proud Tom Shane Customer, this review deserves SIX STARS ! ! ! ! ! read more

The individual who helped me pick my engagement ring was friendly and knowledgeable. That is the only good experience I've had with Shane co. I did the 0 interest financing and received the first bill one week later (before the ring was even ready). This wouldn't be a problem as you would expect a business that specializes in engagement rings would discretely label their bills. NOPE, not the case with Shane Co. My wife picked up the mail, and said "oh, you have a friend in the diamond business?" Envelope was clearly a bill. Ruined the surprise. Zero response from company when it was brought to their attention, they got the money what do they care?? She just went in to get it cleaned, called ahead to see if an appointment would be needed and the lady on the phone was just rude and condescending. Looking elsewhere to get the wedding band. Check your mail frequently if you finance through them! read more

Came in for an engagement ring. Staff listened to me and was patient during the process. Found the perfect one. Everyone was kind!

this is actually a weird review...i was a first-time shopper just before christmas 2022. i bought a pair of earrings for my wife. i felt the value was there for what i paid and the service was really good. here is my rub..... my wife decided she wanted something else and wanted me to return them, which i did over a week ago. the actual return process was fine. but when i asked when i would recieve the money, she smiled and said, in about 7-10 business days....i said you take my money the same day but i have to wait for the return money.....she said yes that is our policy..... well, buyer beware they want to hold your money for interest i guess or just piss you off if you have a return.....never go there again and that is bs!!!!!!!!!!!!!!!! read more

My fiancé got my ring from the Shane Company and I absolutely love it! It was exactly what I wanted. I also must comment in the service I have received the last few visits- and it has been amazing. Most jewelers make me feel like I am hassling them when I want to see something out of the case, but never here! I have taken my ring in for cleanings twice and they are incredibly respectful and quick. I also love the free refreshments they provide and many seating areas if there is a wait! read more

This is not a typical jewelry store. The product and customer service is outstanding. I don't know why you'd go anywhere else! The warranty they offer on their pieces is amazing. Leah was such a great help w/finding me a engagment ring for my gf, she was very attentive and asked me all kinds of questions I didn't even think of. She saved me!! Thank you Leah!!! read more