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    Shannon’s Sweets

    5.0 (4 reviews)
    Closed 10:00 am - 4:00 pm

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    9 months ago

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    St Rocco's Bakery

    St Rocco's Bakery

    4.5
    (248 reviews)
    1.9 km
    $$

    Saint Rocco's is a Glen Cove staple with everything you can imagine. From desserts to sandwiches,…read morethey have something for everyone. I wanted to try their sandwiches so I ordered a chicken caprese sandwich. It was so fresh and delicious, I highly recommend it. Aside from sandwiches, they have a large hot food section too. They have seating inside and a large patio outside with seating over the summer. They have tons of parking so that isn't an issue either. It's a great place to stop for lunch/dinner.

    If I could give zero stars to this location, I would. I was very disappointed. I have ordered…read morebreakfast here before without any issues, until now. On Sunday morning, we were heading over to Glen Cove, so I called at 10:32 AM to place an order. A young girl picked up the phone. I ordered two sausage, egg, and cheese sandwiches, an eggs Benedict platter, two egg and cheese sandwiches, and a cup of coffee. The young lady informed me that the coffee might get cold by the time I arrived, but I told her I had no problem with that since I was already on my way. She proceeded to repeat my order back to me and said, 'Thank you, we'll see you soon. Have a good day.' I thanked her and hung up. We arrived at St. Rocco's Bakery within 15 minutes. I waited in a long line, and as soon as a young man assisted me, I informed him that I was picking up a phone order for Veronica. He went to the kitchen and came back saying, 'They are working on your order right now.' I said perfect, and asked to add an extra coffee. He went to get the coffees and then checked back in the kitchen for my order. He came back out and asked, 'Are you sure you called the right location? There are no orders under Veronica being made.' I took out my phone and showed him the 10:32 AM call. I asked if it was their number, and he confirmed it was. I explained that I called, placed the order, and had it repeated back to me. He looked shocked. The chef then came out and asked another counter employee if she had taken the order. She didn't speak a word and just kept staring at the chef without acknowledging me. I got extremely aggravated by the situation, especially because no one apologized and no one offered to quickly make my breakfast. So, I just left. Unfortunately, St. Rocco's Bakery has lost a customer, along with my whole family. Si pudiera darle cero estrellas a esta sucursal, lo haría. Quedé muy decepcionada. Siempre he pedido el desayuno aquí y nunca había tenido ningún problema hasta esta vez. El domingo por la mañana nos dirigíamos a Glen Cove, así que llamé a las 10:32 AM para hacer un pedido. Contestó una joven. Pedí dos sándwiches de salchicha, huevo y queso, un plato de huevos Benedictinos, dos sándwiches de huevo y queso, y una taza de café. La joven me informó que el café se enfriaría, pero le dije que no tenía problema con eso porque ya iba en camino. Procedió a repetirme el pedido y me dijo: 'Gracias, los vemos pronto. Que tenga un buen día'. Le dije gracias e igualmente, y colgué. Llegamos a St. Rocco's Bakery en unos 15 minutos. Hice una fila larga y tan pronto como un joven me atendió, le informé que venía a recoger un pedido por teléfono a nombre de Veronica. Fue a la cocina y regresó diciendo: 'Están trabajando en su pedido en este momento'. Dije perfecto y le pedí agregar un café extra. Fue a traer los cafés y decidió volver a la cocina para verificar el estado de la comida. Salió y me preguntó: '¿Está segura de que llamó a la sucursal correcta? No hay ningún pedido a nombre de Veronica'. Saqué mi teléfono y le mostré la llamada realizada a las 10:32 AM y le pregunté si ese era el número. Me dijo que sí. Le dije: 'Llamé a este número, hice el pedido y la señorita me lo repitió'. Se quedó muy sorprendido. El chef salió y le preguntó a otra joven en el mostrador si ella había tomado el pedido. Ella no decía nada, solo miraba al chef sin dirigirme la palabra. Me molesté muchísimo con la situación, especialmente porque nadie me pidió una disculpa y el personal ni siquiera se ofreció a prepararme el desayuno rápidamente, así que simplemente me fui. Desafortunadamente, St. Rocco's Bakery perdió a una clienta y a toda mi familia.

    Photos
    Chocolate mousse cake, lobster tail and St . Joseph pastries.
    Chocolate mousse cake, lobster tail and St . Joseph pastries.
    Cash (and Venmo) only
    Cash (and Venmo) only
    Perfect!

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    Perfect!

    Shannon’s Sweets - customcakes - Updated August 2026

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