Overpriced. Really bad service, don't do a clean job. It's by far the worst place I've visited for threading. Not only do they rush but charge double than most places read more

Sadly, the quality of service Shapes Brow Bar has been getting worse, even as their prices increase ($12 now) and business seems to grow - they've even reconfigured their store to fit in more chairs/customers. The threading is badly done, snapping off hairs instead of pulling them out, it seems, as during my last 2 visits, I realized I get regrowth in as quick as 2 days, which means the hairs aren't removed at the roots. It also seems like they're pretending to spend more time on your brows (justifying the price increase?) by using tweezers, but seriously, you can feel that they're just mucking around instead of actually fine-tuning the threading. This is my closest threading place, but the deterioration in quality is really pushing me to find something else better, even if I have to drive further. read more

Now I remember why I don't stray from the 2-3 people I trust to clean up my eyebrows. The lady who "helped me" first blew her nose into a tissue, and then proceeded to go to town on my face without washing her hands -- COME ON. Side note: My next stop after leaving Shapes was Bath and Body Works, where I proceeded to cover myself in a deluge of hand soap and hand sanitizer. I don't think it was a total coincidence that I felt sick the next day. I digress. I can tweeze my eyebrows on my own, but I pay somebody else to do it, because 1) I appreciate the convenience, and 2) chances are that the average esthetician has a better sense of how to compliment the shape of my face. Upon inspecting my eyebrows once the esthetician was finished, I noticed that one eyebrow was considerably longer than the other. At that point, I just wanted to cut my losses and bail before I caught some sort of infectious disease. Never again, Shapes, I've learned my lesson. read more

This place is consistent which I appreciate. I can see why to the normal girl she may have some problems with this location. The receptionist aren't very friendly, the girls threading don't always make conversation or even ask you about your wants prior to working on you. However, I don't mind any of that as long as you don't fuck my brows up. Plus, I don't like to make small talk while I'm partaking in this torture. I also appreciate that they don't ask to thread my "mustache" a million bijillion times. A girl can only be ask so many times before she feels it's more of a necessarily rather than them up selling a service. I've been here about 3 times and every time I've come I've had different people. All the ladies have done a great job in my opinion. The only thing that sucks is that they did raise their prices from $7 to $11 for one time customers. I can't get a membership because I moved across the valley and can't always make the 30 minute trek to get my money worth. read more

First timer here. Quick, pretty much painless and $7! The lady (Pabi) who worked on me was super efficient (5 minutes?)and my brows look great. My brows hadn't been done in over a month so she had a lot to work with. I will definitely be back! I have to say, I pass this place all the time. They charged more last year. I think the price change is due to the new threading/henna place on the first floor. You can look down from this place to see the other. They charge $7 as well. read more

Seriously love the ladies who work here! They are very professional and detail oriented. I have NEVER walked out of here dissatisfied with by brow job. Somehow, I always walk in thinking I just need a little clean-up around the edges and get rid of a few stray hairs but they end up threading/trimming my brows for like 15 mins! Either way I am always amazed at how well they shape my brows and how much better they look than when I walked in. This place is cheap and rarely do you have to wait long. Just walk in, put your name on the list. Even better...this is the cheapest threading place I've found, just $10!!! ...I will go NOWHERE else. read more

I give this one star because I specifically said I did not want my eyebrows too thin. She went ahead and left them way too thin. I am not happy with the result of my eyebrows. read more

These ladies are fantastic!! I'm really happy with the threading job they did ($10). Before I sat down, I told her that I didn't want it too thin, and that I wanted her to arch it. That's exactly what I got! So I was very happy when I left. It usually looks like I have a gap in one of my eyebrows, and it's often really noticeable if I get them waxed. So I pretty much always have to fill in my brows. Whatever she did with that thread worked a miracle on my forehead, because both of my brows look full and even, and I can't even find the gap if I look for it! And this is WITHOUT makeup. Fast forward to a few hours after leaving the Brow Bar, when I was sweaty and disheveled at the gym, about 3 really attractive men came over to talk/flirt with me =) That never happens to me!! So it's definitely because of my new, sexy brows! Thanks ladies! I'll see you again in a few weeks! (BTW, after reading some of the other reviews, yes, there are a handful of women working at any given time. My brows were done by an older Iranian woman. She definitely did a great job. If you're not so sure about who, request her, or look at the clients leaving and choose a person with a threading style you prefer.) **UPDATE: I took a friend there to get her brows done. I pointed out who I had used (and our other friend pointed out who she had used -- and we both got great threading). But the friend we brought went with the first available person. From afar, it looked good. When we were walking around the mall, I noticed they were completely UNEVEN!!! Who ever did her brows (I didn't pay attention), really messed up and gave her 2 different shaped and differently placed brows. NOT COOL! She refused to go back to get them fixed, and decided to fix it at home herself... Tsk, tsk Brow Bar... I have to take a star back for poor quality control. Management should either do some firing or some training. Seriously. read more

LOVE LOVE LOVE this place! I have gotten the same girl each time and she's been AMAZING! Quick, but so thorough. I love having my brows done properly and then having the person take the time out to use the little scissors to clipper them lightly and make sure they are perfect - and perfect they are!!! For only $10? Completely worth it! I had to go 1 star down because - totally my problem - they aren't super close to home. Again - totally my problem not theirs. :) read more

Armineh is the best! Ive been going to her for at least a year. She is the only person I trust with my brows.

I get Harriet 99% of the time. She is careful, gentle, pleasant, and not pluck-happy. I have not really had a bad experience with other ladies although there was this one lady before that almost made me cry in pain. I couldn't remember her name or her face, but I never had to endure it again. So, I assume she either has left or has improved. To be safe, just get Harriet. Personally, I never tried to reshape my brows so I just tell them to "clean it well but keep the shape." However, if you must, use the table diagram of brow shapes and point your preference to avoid miscommunication or misunderstanding. Also, if the location is convenient enough and you don't do "in betweens" (I don't know if this is a popular term but someone told me it means cleaning on your own in between eye brow appointments. I don't do mine at all.) I recommend that you sign up for the monthly membership. You recover the cost in 2 services plus there are other benefits that I'm sure their staff members can tell you more about... read more

I have come to Shapes Brow Bar for 3 years but the one in Burbank is very slow and take a long time to assist you. The Armenian lady will skip you if your not paying attention and help the Armenian ladies that are waiting to get there eyebrow done before helping you even if you came before them. I'm really disappointed with this place never again going back. read more

You never know how you're eyebrows are going to end up looking when you visit here it could go either way ! I've had really good threading and also bad ! I just never know what I'm gonna get ! I've been coming here for a while but I think I'm going to start looking for a new place ! I'm just used to coming here so it's convenient ! I just wish their work was always stable read more

Shapes Brow Bar - Makeup Artists Near Me - Burbank, California

The brow specialists here do a great job. The service is always on point. Harriet is my favorite. She managed to bring my eyebrows back to life after a disastrous experi read more

Very good service and very good price! If you pay cash the eye brows threading is $11.50, $12.50 if you pay with card. I was assisted by Anita, very professional and very detailed. Super satisfied of her job! read more

Catherine at the Burbank location is the best! I have been going to her for the longest time and I leave the store so happy every single time. She will never mess up on your eyebrows and makes sure to do exactly what you ask. She is the BEST out there!! read more

This place definitely irritates me! Sometimes it's good, sometimes it's baddddd! I hate that they talk amongst themselves and just laugh. Pretty rude!!! Sometimes it hurts more than others depending on who does them! I need to find another place read more

Some are good some are bad, just don't get to comfortable with your brow lady then they start slacking

It really ticks me off when I'm patiently waiting to be threaded and the receptionist keeps taking people who put their name down but left for an hour to shop n eat, they shouldn't be allowed to cut in front of anyone if they left. Bad customer service. Prices are reasonable but keep in mind i only go here for my upper lip. I mean $11 eyebrows is a good deal but you get what you pay for ladies, Front desk definitely needs to enforce better customer service, other than that the ladies who have threaded my upper lip in the past have all been nice and friendly. Oh and STOP LETTING CLIENTS PUT THEIR NAME DOWN THEN ALLOW THEM TO GO AHEAD OF EVERYONE WHO WAS WAITING AFTER THEY ARE DONE EATING N SHOPPING. Once you leave and come back your name should automatically go at the bottom of the list. read more

I'm not sure there is a worse threading place in the entire city! As others have mentioned, the location is convenient and easily accessible. However, it's truly worth a little extra effort to go someplace else - spare yourself! The ladies here will only treat you well if you're one of their own (they're in Burbank - so I'll let you figure out what ethnicity I'm referring to!) - otherwise, you're a nobody. They are also really bad at hearing your request - they'll shape your eyebrows to their own liking, regardless of what you ask them to do or not do. They are consistently inconsistent, and truly untalented in their work. I highly recommend finding an alternative to this place! read more

I am only writing this review for LIHLIA! She is the only one who touches my eyebrows. She understands that natural brows look better, and only cleans my brows, exactly what I ask for. read more

This place is terrible! Every time I come here, there is a loooong line because people who have paid their monthly membership cannot be found in the system. The women are constantly on the phone with corporate trying to figure it out. Meanwhile, one is here for days waiting. Do not purchase a month or year long membership! read more

Excellent employees, doing great work! All are super professional, and friendly, including, Armav, Hanriet, Jacklin, Kathy, Hrachik, and the receptionist Meghoo. Great team, great work. If you go there, you wont go any other place for your eyebrows done. Good job girls! read more

This place was a lifesaver for me when I first heard about it, because the lady who used to do my eyebrows for me before charged TWENTY dollars, but this place only charges $10! I love how I don't need an appointment, and can just walk in and get my eyebrows done in about 10 minutes. Sometimes one lady makes them look better than another, but all in all, I've always been satisfied with how they do my eyebrows. They always keep 'em clean. If you're EXTREMELY picky with your eyebrows, then you need to find one lady in this place and just stick with her, but quite honestly, I usually just walk in and someone gets the job done, and I'm satisfied. Definitely worth the money. read more

I love shapes. My threader was really nice. She threaded plucked and used the scissors. I don't mind plucking if it's at the end, but she plucked my eyebrow more than she threaded them. The receptions was like every other person in LA, emotionless. A good smile goes a long way, the same goes for tone of voice. I like how this brow bar is actually a store as opposed to a kiosk. read more

I love this place. No matter who I go to, they do my eyebrows perfectly! Only thing that sucks is the wait sometimes, so I try to go when it's not peak shopping hours. The prices are great, I have the monthly membership so I can go as often as I want! I used to hate waiting between eyebrow waxes, so I started doing them myself. I got tired of that quick, so I love that I can pop in and get them cleaned up every couple days if needed! All the girls are sweet, remember you, and have fixed any issues I had without complaints. Definitely recommended! read more

I've been going to Vana for 1 year already and my eyebrows are on point haha! She is the best! read more

I have the monthly membership and I love it. Girl at the front is super nice and helpful but for eyebrows I only see Catherine I call in advance to make sure she's there sometimes her schedule changes so 5 stars is for her. She has magic hands my eyebrows always look perfect and clean and the process is somehow painless. Highly recommend her read more

Avoid this place at all costs! This isn't the worst wax/thread job I've ever had, but it's definitely second. Never coming here again. That is all. read more

I do like their actual brow service. You've gotta know that it's not any high end salon. You get what you pay for. But they make my brows look nice and it's rather painless and quick. I'm not too picky. So I like it for the connivence. However, their billing system is horrible. Make sure to double and triple check your credit card statement each month if you have a reoccurring membership. They started double charging me since they "switched to a new system". It took numerous phone calls and MONTHS to get that clear up. And recently, I was told that my credit card on file has expired couple days ago when I was there this weekend. So I gave them another credit card. But when I got home and checked my statement, I saw that they have just charged me on 9/9 successfully on that supposedly "expired" card. AND they charged my new card that I just provided at the same time!!! What is wrong with this company?! read more

I use to like this place because their work was good and I was happy with my brows after each visit. I checked out their rating seeing as I've been having issues cancelling my account. I see that plenty other people are also having issues with cancelling their account and it all sounds like a scam. I went to the Burbank branch on October 30, 2018 to cancel my account since I have moved and I don't want to commute all the way to Burbank to get my brows done. The girl working there gives me the number to call to cancel. I talk to some guy with an accent who takes my info and confirms my payment information and he says that he is cancelling my account and that I will no longer be getting charged. I have gotten charged every single months since then. I emailed Perkville and they tell me that the branch/store is responsible for cancelling accounts. So who the hell did I speak to? Super difficult to cancel you account. I doubt I will get any of that money back either. Never again. So shady. read more

Gracy the receptionist is an imbecile, extremely rude the worse customer service by far with this little girl. I've never been treated bad at this place. The "Manager" did not intervene at all she just put her head down and let Gracy take charge therefore like a Boss I got a hold of a real Boss in the membership department whom cleared things up for the imbecile. Aside from Isabel and Vana whom are my favorite always super friendly one must keep them on their toes reminding them to please focus on the threading cause theeeeeyyyyyy can Gossip! As soon as I find another threading place I will be canceling my daughter's membership. read more

Went here yesterday. I was greeted rudely by the receptionist and was told to just write my name on the list. I then went on here to check their reviews. I was really nervous and wanted to walk out because of the low rating. Anyway, I stayed and it was the receptionist who did my eyebrows. She shifted into sounding sweet and approachable. So that was a relief. But, she kept pushing me to buy the brow powder. I kept saying no. I believe she asked me 5 times while doing my brows. And one more time while I was paying. That was really annoying. I know you want to make money but being pushy with sales is a turn off. Not sure now if I'll be back. Although, I think she did a good job with shaping my brows. read more

I think there was a language barrier or something because I told her I was trying to grow my eyebrows in so I DEFINITELY didn't want them any thinner. I even pointed to a think brow that I was trying for. She did not listen at all! And then trimmed my eyebrow hair, which looked VERY wierd. And like the other reviewer she said I had holes in my eyebrow hair and filled them in with powder. The lady was very nice, but not worth the months and months it will take to grow my eyebrows in again. read more

Was recommended to this joint, but regret purchasing membership! The receptionist always rude, condescending and uptight. Signed my name and waited for 10 minutes and realized that she left three women who walked in were seated quickly. Then asked if I would receive service, which she responded "yeah! First chair". Left a tip since I'm not that much of an asshole, but disappointed! On a final note, it's pretty downright disrespectful speaking a foreign language! read more

the wait was OK. it was my first time here, the woman who shaped my eyebrows had no idea it was my first time there because she didn't interact with me. the receptionist Suzi, was on the phone taking care of her work schedule and was very vocal on how frustrated she was due to her work schedule being screwed up. their customer service was horrible! read more

Love how this is located in the mall. Membership prices are fair.The ladies threading are super nice and do a good job. The receptionist area should try to get organized and more professional. read more

Went to get a facial and they did a horrible job. They didn't do all of my face, missed many places and just not the best. Very bad.

Jackie is the consummate professional. She's kind and precise. I wouldn't trust my eyebrows to anyone else. I've been coming here for years and If she left I'd follow her. I never mind waiting because her work is immaculate. read more

Harriet is the best. She's fast but precise. Come a little early and beat the crowd. Best $16 spent for beauty care. :) read more

Shapes Brow Bar - Got my brows DID! - Makeup Artists Near Me - Burbank, California