I've used Shark City Locksmith before and when I recently had a need for their services, I did not hesitate to call on them again. This time I connected with Ben. I needed replacement keys for my Schlage Smart Lock (the one with a keypad). On the phone and in person, Ben was the consummate professional. he was friendly, accommodating, and prompt. He met me at my office building and in no time was able to fabricate replacement keys for me. The price was fair and the service was excellent. Highly recommended! read more

Fast. Efficient. In and out in 15 min. They followed up with a text confirming the appointment and also to let me know when they were on their way. Affordable, allowing for multiple options to pay . Highly recommended. read more

Super responsive, quick and easy to work with! Great value. Always great service. Thank you!

Awesome locksmith! Jessica came over to re-key my new apartment - she was fast, friendly, and punctual. Would definitely use this company next time! read more

This is a REAL review. No BS story. So I locked myself out of the car at a gas station in South San Jose, California. As you can already imagine, people got angry at me blocking the flow of the gas station at the gas pump. It was traffic hour too (5:15PM) and I frantically called the numbers on yelp, and they gave me ridiculous ETA. One guy even said 3 hours! So when I called Shark City Locksmith, I was greeted by Jessica. She was very pleasant and courteous and professional and gave me a 20-25 minute estimate. Mario arrived much earlier than expected. Like 10-15 minutes before expected arrival time, so that was such a relief. Once he got there, it took him seconds to get my car door opened...a REAL Professional. As I began to pay him, I realized I used most of my cash at the gas station. So I asked him to follow me to the nearest bank to get cash out, and gave my Driver's License as a security deposit in case I just take off ( I am an honest guy, but Mario doesn't know me, so he has to take the necessarily precaution as he should). I get to Bank Of America and used my credit card to make a cash advance. Guess what happened? The ATM at Bank Of America took the $3 service fee without giving me cash. I told Mario about this, knowing that he wouldn't believe me, because I sounded a bit sketch. But God Honest Truth, Bank of America took my $3 without giving me cash! Negative review for Bank Of America. Seriously. Out of the goodness of his heart, we managed to find a place where I can get him cash. Once I gave him the cash, he INSISTED giving me back the $3 that Bank of America stole from me. What a GREAT GUY! He was very patient with me and went above and beyond what's expected of him. Next time, if I need any help with the locks, Mario's my man. If you lock yourself out, and desperately need a locksmith and don't want to wait for 3 hours, please give my man, Mario, a call. He's a good guy. read more

Shark City Locksmith was great - Quick communication on Yelp Organized, thorough, and quick the day of service. Friendly people too! I'd use them again. read more

Very responsive and prices are very fair. They also provide quality work /service. Definitely would recommend. read more

We called around to many locksmiths trying to find same day service because we were robbed and Shark City was the only one that happened to have an appointment cancellation and could come out. They sent somebody within 45 minutes. The whole process was so smooth and easy. We are so grateful for their service. read more

Great and fast service. I got my locks replaced after our keys were stolen, he was fast and friendly. Would highly recommend to all my Santana row neighbors read more

I needed an office rekeyed and called Mario. He is professional, friendly, and knows his stuff. He asks all the right questions and rekeyed the office and made new keys within 15 minutes. Highly recommend Shark City and Mario. He is definitely on the top of my list to call when I need a locksmith. read more

I used the "make an appointment" area on the website and instantly got Jessica texting me back. She said they had no appointments open, but she could let me know 20 minutes when the tech could come out - if that was OK with me. Perfect. Within an hour Jessica was texting me and telling me Mario (owner) was on his way. He was prompt, professional and straight about what would have to be done. He was super quick, super nice and extremely knowledgeable. My locks were all rekeyed within approx. 1 hour, locks had new innards and I was happy, happy. Mario and Jessica will be my "go-to" for locks or keys and I highly recommend them. Mario and Jessica, thank you so much for such speedy and awesome service. Also, we prefer to support locally owner/family businesses that provide a great service, and I'm sure they would love to have as much support as possible. read more

I called late in the day with a non-emergency problem. Jessica answered on the first ring and got me set up for an appointment the very next morning. Mario arrived right on time and resolved the problem in about 20 minutes. He also noticed the door was sagging a bit on its hinge and kindly secured it, a nice extra touch. I've also used Shark City regularly for work-related problems over the course of several years and have always received consistently high quality results. Thanks! read more

My absolute go-to for all my locks and key needs. Fast response time and reliable service.

Got a quote and an appointment the next day. Mario was quick and efficient. Definitely recommend and will use again if needed.

What great service. Mario is a nice guy too! I sent him a request through Yelp and got a very fast response. He's already been and done the job, and I only contacted him a couple of hours ago. Now that's what I call great service! Very impressed. read more

Mario is a total pro and super easy to work with. He rekeyed our whole house several years back when we first moved in. He also made some great recommendations about how to improve the overall security of our home and his service and work were top notch. We recently had him back to rekey a new lock set we purchased to match our existing key. Again, super responsive and professional. Job was done in minutes the very next day. Highly recommend! read more

Mario and Jessica were so great! Jessica and I communicated over text to set up my appointment she also text closer to my appointment to confirm which was great. Mario came and rekeyed 7 doors at our new home and also helped install a new deadbolt on our front door. Great service and even a greater guy! My husband and I enjoyed our conversations with him! Thanks Mario! read more

Oh my Gosh, I can't say enough about this Company. Jessica answered the phone right away, helped me , asking all the right questions so that I could get the result I needed. Mario came out, very professional,, followed social distancing and wore a mask at all times. I was locked out of my garage without a remote, he got in, programed a new remote and went out of his way and got for me a wall keypad that was compatible with my unit. I highly recommend this company. They are affordable and stick to the quoted price. Thank you Jessica and Mario, you guys saved me! read more

Amazing thanks to these guys, who came out within minutes, and helped my client with their locked garage door! Even more thanks to Mario, who not only walked us through the process of how the security locked worked, he also shared alternatives incase of any future problems. For a realtor, you'd expect on move-in day that things like this wouldn't happen, but these guys saved the day! read more

Quick reply and service for a garage lockout on Saturday afternoon. 20 minutes to get to my home from the time I called, and locksmith was easy to work with. Company even accepted Venmo as payment! read more

Ad said 24 hour service, 30 min response time. Called at 5:45pm and made multiple call backs due to no response. Waited over 2 hours like this. Order was escalated to management 2 times and still no response. Finally, I managed to release the lock myself. I would not recommend using this locksmiths service, they can't keep their service promises. read more

Needed a locksmith at a commercial unit that my tenant abandoned. They were very responsive, prompt, and super professional/friendly. I support family owned businesses and will be using them again in the future. Thanks, Mario! read more

Jessica is very responsive and can get you an appointment quickly. Shark city is a mobile service so it's very convenient as they come straight to you. I met Mario yesterday who duplicated keys for my new office. He is super friendly and I recommend his services. read more

If you want a fantastic locksmith, call Shark City! Very responsive to an emergency call, Jessica helped guide me to getting set up with an appt. Mario was professional, personable, and has extensive knowledge. I appreciated the excellent communication, quality work/services, and quick assistance. I highly recommend Shark City for any locksmithing needs. read more

Had three doors and three padlocks rekeyed. When I asked for quotes through Yelp, a lot of locksmiths gave me a single dollar amount, and one even got defensive when I asked how much for an extra padlock. Shark City gave me a very straightforward breakdown: $x to come to me, and $y per cylinder. Scheduled an appointment with Jessica, got a text confirmation the day of, Mario showed up as scheduled, super professional and made quick work of all the locks (~30 min), and even waited patiently as I tested the new keys on everything. Will definitely hit them up again if I need a locksmith in the future. read more

Super fast response, easy to work with, great guy! What more do you need to hear? read more

Amazing service. We accidentally locked ourselves out of the house but Mario came within 25 minutes as promised. He quickly went through the different options we had and was very honest about not wanting to charge extra or make new keys unless absolutely necessary. He was able to get us back inside within 5 mins. Even though i hope this doesn't happen to us again but if it does we'll be sure to call them again and wont take that much stress seeing how efficient they are! read more

Okay, for the countless time I've locked myself out of tye apartment. This time I had nobody to rescue me. My wife's out of town. The landlord won't call me back and I have no spare keys. Jessica returned my call and was able to provide someone to help unlock my door. Whew - nice to know that someone has my back. read more

Mario and Jessica are the most amazing beings on earth!!! I happened to lock myself out of my room after my finals since I was so overwhelmed that day and Jessica and Mario made the process smooth and easy. Jessica was friendly, quick, and responsive. Mario came even earlier than scheduled which I'm so thankful for!! He was in and out in 1 minute and he was masked up for safety. They are lifesavers!! Thank you both again for your wonderful service! I will HIGHLY recommend to any of those in need of locksmith services! :) read more

Mario is professional, polite and efficient! My fiancé and I just bought a house in Morgan Hill. We wanted to get the locks changed and have a couple extra mail keys made. I scheduled an appointment and Mario showed up on time. He was very personable and quickly set about his work. Before leaving he made sure to let me try the new keys and see how they worked in the locks. He seemed to take pride in his work and I can respect that about him. I will definitely use this business again! read more

Jessica was extremely responsive and communicative. She worked with me over multiple emails to confirm the project details and feasibility given the $85 service to come out to our location. The technician, Mario was on time and also extremely professional and communicative. I really appreciated his transparency and how he clearly talked through the process. Ultimately he was able to install the smart deadbolt lock on our tricky door despite a different locksmith telling us the job wasn't doable. Very happy with the service! read more

Shark City has helped me out in a lot of situations. Review was long overdue. I had evicted a tenant and they were right there to re-key the house and were prompt and on time. This is vital, when you have a Sheriff there waiting for the door to opened and re-keyed. Done in minutes. On many other occasions, I have had my adult kids car doors unlocked, as they have some serious ADD and very forgetful. Sharks City Locksmith there to the rescue every time. Very professional, prompt and thorough. read more

Life savers!!!!!!!! The receptionist was super friendly and informative! Which made it easier to commit. I accidentally locked the garage and called half an hour before closing, they helped me out anyways. Mario the locksmith came out within 15-20 minutes! Service was extremely FAST! He was helpful and sincere. I was charged a flat rate, no gimmicks! I hope I don't EVER get locked out again but if I do I will call them!!!! I recommend them! read more

Prompt and friendly. Unfortunately the deadbolt he installed would no longer latch after 2 months, which is after warranty date. They would charge $70 to come out again to fix it. (Odd because the door still appears to be perfectly aligned, and the door knob latch still works fine.) read more

Mario was great! And so sweet :] he fixed my storage room door. I thought it was the deadbolt, but it was an issue with door itself. He fixed the door for me. I don't remember the name of the young lady I talked to on the phone, but she was very sweet as well :] read more

This is the third time I've contacted Mario to re-key and install new locks. From South Bay to Upper Peninsula, he's on time and works efficiently. Each installation has been handled with the upmost professionalisms and he even takes the time to explain his trade, to the kids. As long as he's willing to drive to us, I'll be contacting Mario for all locksmith work. Thanks! read more

Our lock on our front door failed - and I couldn't get in. I had our small kids with me and was totally freaking out. I called shark city and they came over super fast and the guy was super sweet and worked fast. Highly recommend! read more

Came out right away, Mario did a great job at a fair price. Will use them again. Prompt and courteous. read more

Mario is awesome! I was in need of a locksmith and phoned Shark City on a Saturday afternoon. Mario responded on scene within 30 minutes of the call. I was greeted in a very professional manner and was assured my situation would be fixed and I would be able to go on with my move. He was very professional and I would highly recommend his services to anyone looking for a professional and honest locksmith. Now a days customer service is close to non existence, Mario exceeded my expectations and customer service skills were a 10+ it was a pleasure to do business with Shark City Locksmith. Pricing was very reasonable and I like that they offered a discount if paid by cash. Thanks again Mario! read more

Never would I have thought I would be air-headed enough to lock my keys in the trunk. And of all warm summer days where my windows are usually cracked open or my sunroof is open, of course this particular day, they both weren't. I will admit, I contemplated breaking my window out of sheer frustration with myself. Searching Yelp, I found Shark City Locksmith and they were able to get someone out within 30 minutes. Mario was super friendly and was able to get me back in to my car within minutes. Unfortunately, I think because my zip code was in Milpitas and not San Jose, they charged me $75, but that's ok I suppose for my car back and peace of mind. read more