Very nice, clean, and quiet apartment complex! When looking where to live, those 3 things are very important to me. I was looking to move to this area of Reno recently; Julissa and the team were so kind. I worked overnight shifts at my previous job, and Julissa worked wonderfully with my weird work schedule. Shawna is very sweet as well. My small dog and I are very happy here. Thank you team!! read more

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I have been living at Sharlands for over 3 years and there's a reason I always renew my lease - it just feels like home. Not just an apartment complex but more of a community. In addition I always feel safe even when walking my dog late at nights alone. The ladies in the office, Shawna Julissa and Maggie are always welcoming and ready with a smile - so much so that my little granddaughter LOVES to visit the office to just say 'hi' or grab one of the wonderful cookies they make every morning. There are a lot of elderly people that live here and I just see everyone (mostly) around them caring for and looking out for them including management and maintenance. Speaking of Maintenance - you could not find a better crew anywhere. I've had a couple of things I could not fix that turned to be crazy easy to fix but they are right there to help and never make you feel like you are putting them out. As a matter of fact anytime ANYTHING breaks or won't work (even like something as simple as a broken toy) my granddaughter says immediately "call Mr. Matt he can fix it". LOL. To be honest, is parking sometimes a challenge if you have more than one car, well yes it can be but people need to remember this is an apartment complex and not houses with driveways. While I am not naturally a complainer (there are some of those of course that want to complain about everything), I have found that when I do need to lodge a complaint or a concern the staff in the office (now) handle it with concern and professionalism and don't blow you off. Now can they fix every possible thing that humans do (remembering this is an apartment complex), no. But they do respect and do their best to maintain the best living conditions for every tenant. This is not just any old apartment complex, this is OUR Sharlands - it's a community of neighbors, management and maintenance that cares and looks out for each other and that is something hard to find. If you want a complex and experience that feels safe and like 'home', here is your place to be. read more

I've lived here go two years, ever since I moved in there had been, too much noise Coming from upstairs neighbor. Loud stomping, bounding up the stairs that shake the entire building. I've been Thru 3 neighbors, I live in a ground floor apt. Part of the problem is that the structure's are not sound insulated, so I hear everything. I am going to move as soon as I am able. Sick and tired of paying high rent Then getting to listen to most recently loud music and projection of a male voice, like on a bull horn . Not a reasonable value in my opinion. I can't recommend sharlands terrace. It's a bad set of buildings. I'm a retired Building Inspector. These box's are not what they appear to be. read more

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the biggest thing wrong with this place was LACK OF PARKING. if you have more than one car in ur household,FORGET ABOUT IT. my husband and i had to hunt for parking spaces everyday and it was basically impossible to ever have visitors over-it sucked!!! when brought up to management about the lack of parking, they suggested we RENT a garage. Which of course had a waitlist! so ridiculous! create more open parking!! However, if you live by yourself and neverrrr plan on having people over then this place is great lol. Super clean and the staff were always in office during posted hours. I also enjoyed the gym (open 24 hours) and the small dog park they had. read more

We received our deposit back today, which was very disappointing. We were in the apartment for 4.5 months, hung zero items on the wall, and took good care of the property. The only carpet in the apartment was in the 15x15 bedroom. There was no pad under the carpet. They charged us $50 to clean the carpet and $150 for painting. We are unsure if this is a normal thing all apartments complexes do, it is unacceptable to us. We will dispute the charges. read more

Sharlands Terrace Apartments is a wonderful place to live. The Manager Shawna is very good at what she does and she does her job seamlessly. Jaqueline is wonderful as well. She made me feel welcome before I moved in here. I don't have such nice words for the other person in the office. But it has Not stopped me from raving to Everyone what a great place we live at. Come join this Community read more

I have been in this complex for 12 years! I am so happy Shawna is back. All the bad reviews were from when the old manager, Stephanie, was there. She was unapproachable and rude and everything else people said were true! Shawna, Jackie and Claudia are such fresh faces at the office! All are very approachable. And the maintenance guys are like family to us! They are quick to get things fixed. Rent is beyond high everywhere so I am not even including this in my review! Very pet family, great pool and bbq area. Take a look b4 you judge from last years reviews! read more

Always friendly and easy to work with. I also have a really great view from my apartment that's hard to beat.

So, I've been living here for about a year. I couldn't have asked for a better place to live. All of the staff here are unbelievably friendly and helpful. They go out of their way and establish a great community. There's everything here. Great gym, lots of open grass for outdoor activities. I practice juggling regularly and I know this may not be applicable to everyone but being able to practice without disturbing my downstairs neighbors, all that space is really important! The pool is awesome too. Another great amenity is the BBQ. One of the first things I did when I moved up here was utilize the grill. There was a nice picnic area next to the pool and it's great for when you have friends come by. Being on the second floor of your building is great too because of the ceiling, they make you feel like you're in an infinitely larger room. Overall, I've loved living here in Reno and I can say that this complex is PHENOMENAL. I'm extremely satisfied with my decision to move here. read more

If I could give no stars I would have... THE OFFICE MANAGER IS RACIST, She denies applications without verifications. Her attitude and disposition was awful from the beginning. The other office assistant was clueless about verifying all information before hand. They have unprofessional conversations while the customer is on the phone. These apartments are out to collect administrative and application fees only. Don't waste your time.... Other reviews must be office approved and written by office minions or approval upon manager discretion... read more

Do not waste your time. Management is AWFUL. If you have a complaint it won't be addressed. The answer is always we live here too and have the same problem. Sorry but that's your problem, Not mine. You probably get discounted rent. We don't. Window is covered with condensation and you can feel cold air but that's "normal". Never any parking. Small things will be addressed but anything that requires more than $10 to fix will never be addressed. Dog poop everywhere. Owners are never held accountable. Office staff is rude. Already looking So update, at this point we are getting an attorney. They won't fix a leaking window that has condensation build up and leaves the room 20degrees colder than than the rest of the apartment. For this price in rent they need to repair things read more

I've lived here a little over 6 months, now. I really love the atmosphere. The ladies in the office are always really friendly and helpful, the groundskeepers have a wonderful sense of humor and love animals, and there's so many great amenities. I really enjoy walking my dog to the community dog park and meeting the friendly, diverse people in this complex. Everyone seems so relaxed and happy, and I enjoy coming home to that. It's a family community and people undergo extensive background checks to ensure it's safe. I never feel threatened- even at night. If you ever have a problem with the apartment it's fixed within a couple days, too. Finally, the Maverick gas station is within walking distance, and some beautiful trails & a basketball court are within biking distance. Great people, great place. Highly recommend. :) read more

Forewarning this review is long but detailed if that's what your looking for, Short overview at the end: I just resigned my lease here. I originally moved from out of town and I viewed quite a few apartment complexes throughout Reno-Sparks before choosing to move to Sharlands Terrace. The prices here are comparable to anywhere else in the city. Which in my opinion is steep. But it is what it is and they are pretty standard (esp. if you have pets as they are included: no pet rent) The location is beautiful; you are surrounded by mountain views and rolling hills. There are tons of trail systems nearby, and Mayberry Park is maybe a 5 min drive. I really love this side of town and the complex feels very safe (they have night security). Robb exit is right up the road so access to the I-80 is super convenient. The complex is very dog friendly (they even have a room with tub and table for grooming your pets) They have a small fenced-in dog park and I really appreciate all of the pet waste stations located throughout the complex (it's weird to say but they have really nice high-quality bags). The residents & grounds crew are good about keeping the complex waste free and from what I have seen the grounds are kept much cleaner than surrounding apartment complexes. Parking: You are assigned covered parking. If you have more than one car parking late at night you might have to park further from your building within the complex but I don't find it a big deal and I usually have no problem finding a spot. Apartments are mixed in terms of interiors. My first (1br) apartment was standard and my second (1br+den) came with upgrades throughout. They look really nice and I am glad that I have them. 2nd floor apartments and those on the outer west side have incredible views. That being said there are other comparable apartments around. Everything is pretty similar in price and style wise in the area. You could find an apartment that is cheaper, or newer and/or arguably nicer and more upgraded. But.. I choose to live here because of the people that work here. I've been renting for 10 years now and feeling comfortable with the people you are renting from is the most important quality I look for in a potential rental. If I don't like, feel comfortable around or trust the people working where I live, I won't live there. First off, the front office bakes cookies (and brews coffee) every single day: chocolate chip, double chocolate, peanut butter, oatmeal raisin, seasonal-cranberry pecan... it's a dieter's nightmare, but my husband enjoys it.. OK, But seriously. Everyone who works here is great. The office staff is wonderful. Everyone is really helpful and reliable. Jackie is so friendly and has been able to help me with anything I've ever asked her. Amber is the honestly nicest person, the girl has a great positive energy. She is the one who helped me find my new (2nd) apartment here and I am so happy I choose to stay. She found me something to fit all my needs and I love my new place. Shauna, the head manager, is amazing. She is on top of everything and you can tell she genuinely cares about about the complex itself and the residents that live here. I completely trust that she will make sure the complex will be held up to standard. And as long as I hold up my end of the deal (pay my rent, don't destroy my apartment, don't be a nuisance) I trust I personally won't ever have any problems. Maintenance is fantastic. Work orders are addressed quickly, usually same/next day. Matt is the best. Over the past year he's come to my apartment a few times to fix things, change lightbulbs etc. I feel completely comfortable with him in my home, he's super respectful and professional but friendly and he knows his stuff. I've also had Hector come and replace somethings for me and he was always great as well. I hope Sharlands treats the people working here well because they are a main reason why myself (& I'm willing to bet) many residents choose to stay here. They are fantastic. I have no idea how much they are making but it doesn't matter, they deserve a raise. Seriously, keep them around! Overview: Cons: Rent is high citywide. Some problems with parking at night but I haven't had too much of a problem. Pros: Beautiful, convenient Location Safe Pet friendly Trustworthy amazing staff read more

I've lived here for only a few months now and I LOVE IT. I have lived at a few different places, while being in college and this is the best one yet. The property is really well kept with beautiful green trees, never any trash or dog poop outside compared to other places I have lived at. I feel safe walking from my car to my apartment at night whereas other places I never did. Everything in my apartment is brand new--carpet, flooring, appliances, light fixtures. It really makes me feel at home. You don't hear your neighbors between walls, which is great coming from a place you could hear everything they were saying. Only complaint would be the guest parking is a bit tough, especially on weekends, but other than that, that's it! I can't wait until the hot tub is opened back up again whenever covid is under control. read more

I have lived in Sharlands Terr. for the past 13 years and I have to say is this one of the nicest places I've ever lived in it's well taken care of well manicured and then management the girls in the office are wonderful. The maintenance guys are fantastic I couldn't think of living anywhere else right now they've got a great pool barbecue area year around Hot tab workout room with all the new staff and yet they even have a place for you can bathe your dogs and they have a little dog park which is really nice for everybody that lives here read more

I'll still list the pros and cons of living in this complex, but I gave it one star because I would never live here again after the one year lease I recently finished on July 31st. Aside from the list I'll detail below, I had called multiple times weeks after move-out to inquire about my deposit return. Nobody seem to know what was going on. The complex then sent me a list of costs after move-out, post marked August 30th (the document itself was dated August 10th, even though when I spoke to someone in the office multiple times near the end of August she said she knew nothing about my deposit situation), that included a $550 service for full paint because of "heavy smoke marks on the walls" - neither my roommate nor I smoked. So now the complex was trying to say I owed them after they had made all the deductions from our deposit. This was utterly ludicrous, so obviously I disputed the charges with the property management, willing to settle for not getting anything back just to not have to deal with this headache any more. There were so many occasions during my time there that I couldn't wait to be out. I finally get a letter back tonight from Brittain Commercial, who could not produce any photos of this apparent smoke damage and said the smoke was due to soot from candles! Are you kidding me? I rarely even lit candles, let alone, as if candles could cause enough damage to need a full paint job. If you look at the Yelp reviews for Brittain Commercial, others shared their issues with being charged bogus costs after move-out in addition to a laundry list of other problems. Pros: Nearby freeway access Gym Pet friendly w/ dog area Cons: Parking! - For majority of the units, unless you're the east side, you'll never find a spot if you come home after 6 in the evening. You're assigned only one space, so if you have two cars, I hope you don't mind long walks from the other end of the complex, or even waiting 20 minutes for a space to open up if it's late on a weekend night. Don't even bother inviting company over unless they're riding their bike to visit you. You could pay extra per month for a garage, but there's no guarantee that will be close to you either. Overcrowded pool - During summer, nonresidents swarm to the pool as if it were a community center. Not only does this make use of the pool unpleasant, but now finding parking during the day is nonexistent. Flooded walkways - Every time the sprinklers come on, the pathways and surrounding areas flood, forcing you to soak your shoes just to get to your door. So whether you work a swing shift or just enjoy socializing out with friends in the evening, prepare for wet socks when you come home. Rainy days are especially fun. Every complex has ups and downs, and an individual has to make their own decisions for what works best for them as needs vary person to person, but the cons day-in and day-out here became extremely frustrating. My roommate worked a regular schedule and we agreed to treat our designated spot as a first come, first serve basis, so many times he'd get it. I worked as a server at a pub, with shifts ending at varying times, so it wasn't a great experience for me to walk as a female by myself, late at night, tired, across the complex and through flooded grass to get home. There was one occasion when I came home after midnight, exhausted after working a busy double shift where the ONLY open spot was a temporary new resident parking space (I drove around the entire complex 3x trying to find one). I had completely forgotten I parked there until I went to find my car around 11 the next morning to head to work, then discovered a notice on the windshield stating next time I would be towed. Turns out, corporate wanted to tow my car right then and actually had towed a car parked next to me. I was livid. Isn't it awesome when your complex cares more about the people coming to look at the apartments than the paying residents who actually live there? There were times when friends invited me out to dinner and I turned them down, just because I didn't want to deal with the hassle of parking when I came home later. My roommate and I were never late or short on rent, never disturbed our neighbors or made complaints, and just lived our lives, minding our business. For the most part, I never even had issues with the office staff. I was never going to write a review until I got the notice with the nonsense regarding the "damages" for smoking. I should have gotten money back but instead I'm being charged for outrageous nonsense. Everyone should look forward to coming home, but instead I looked forward to living in a place where coming home wasn't such an ordeal. read more

Not enough parking for all tenants. The pool looks like public pool.bumps are too big for small vehicles. Some cars probably not even listed as tenants as their license plate are from out of state. Cars been parking in different places yet not getting towed even though management not even so sure is they are tenants in the community at least give warning before towing the car read more

I want to start by saying I usually don't write reviews but I feel like my experience needs to be told. I was suppose to move into a one bed room at Sharlands in June 2022. Everything was set up, movers on their way, cashier check ready. I arrived that day to my new one bedroom apartment that smelled completely like cat urine. I notified the office and maintenance workers. I will say that the office ladies were very sweet and apologetic throughout the entire time. We found out later that the Maintenance worker cut corners and changed half of the carpet (previous owner had dogs/cat that pissed everywhere). No accomadtions or solutions were given to me that day and not only that I didn't receive a call back after leaving. Luckily I have amazing family that helped with putting my stuff somewhere or I would have been even more screwed. In addition because I thought I would be moving in that day I had a package arrive to that location a few days later that was stolen from the front door by a neighbor. Office ladies did the best they could but I would not recommend this apartment to anyone. I lost a ton of money because of this apartment complex and their failure to be professional and keep their accommodations habitable. I hate to say it but It needed to be said. read more

i can't find a single thing to complain about. shawna, amber, and jackie are very professional and made the move-in process simple. the fitness center is top of the class for an apartment complex, largest ive ever seen, and open 24/7! the bbq and playground area is really nice and maintained. there's a lot of grass throughout the complex, which is great because this is a pet friendly community, and the dog park is the largest that ive seen in any complex. the grounds are kept-up nicely. management seems to really care about the aesthetics of the property. the maintenance crew, especially matt and hector, are resident oriented, professional, fix issues quickly, and are knowledgeable in what they do. they take the job seriously and it shows when you drive around. the property also has lg&p security that patrols nightly and responds to residents issues. they also provide parking management that seems to be making a difference and keeping people from parking where they're not supposed to. not once has anyone parked in my assigned spot. i hear good things about the owner, really seems to care about the property and the residents here. my experience living here has been far above my expectations and i don't plan to move anytime soon. keep up the good work sharlands terrace and kudos to you! read more

My boyfriend and I just moved here from WI. We didn't know what to expect as we could not physically be here to view the apartment. However, the receptionist, Alisha, was extremely helpful in keeping us up to date and giving us the best information possible to make the transition easier! The grounds are kept in impeccable condition. Our apartment itself has new carpeting and is very clean. The pool and hot tub are kept in great condition. The barbecue area is also in great condition, and the grill is easy to use and brand spankin' new. The business center/lounge are beautiful. Love this place! Quite neighborhood with a great view as well. Lots of good places to shop around. read more

Love this place! Love the staff! This apartment community is a hidden gem in the heart of North West Reno, surrounded by rolling hills and tons of walking trails! read more

My adult daughter lived at Sharlands Terrance for less than a year. She took her life in September and of course this has been a very difficult time for her family. I paid her rent to current and left the apartment in like new condition. The management sent a deposit notice about three weeks later deducting roughly $400 from the $1600 deposit. But no check followed. I completed the State of Nevada small estate affidavit and asked them to return the refund in my name. Waited another month and then called. I then got another letter in the mail further reducing the deposit from $1600 to $345. I left them a message and told them I did the right thing and took care of my daughters affairs in a more than satisfactory manner and they needed to do the right thing. Two weeks later (which is now a total of two months) I get a check in my deceased daughters name for $345 dollars and no way to cash it. These people have no empathy or morals and continue to cause pain to a mother who is grieving Beware as you will be treated no better. read more

I would not waste your time looking here. You probably wouldn't be able to find a parking space anyway. They promise the moon but as soon as you sign the lease you are on your own. The entrance is a constant cluster. I can't wait until our lease is up. STAY AWAY. And don't forget the 1,000 piles of dog poop that you have avoid while walking to your car on the opposite side of the complex. This is by far the one of the worst complexes I've ever lived. They really should be ashamed for what they are charging. But they arent. Happy parking and happy gold mine dodging read more

I really enjoyed living here. I was sad to leave all the great amenities and super helpful staff but I do know if I ever move back to Reno, Sharlands will be my first stop for an apartment. read more

These apartments are way too much for the price you pay. They told us that we get granite counters in the apartments and they are fake as the side fell off and exposed what it really is. Also, the office staff doesn't do a great job responding to your complaints. We would go inside and complain about problems in the apartment or in the community and they would kind of brush it off like it didn't happen. Also, they will wrongfully assume you did something and send you a notice about it and they don't really care about the people who live here. Also, I would go into the office and the ladies would be taking trash about people who just came in here in front of everyone. This is extremely unprofessional. Honestly this place has caused me nothing but headaches! read more