This office is very unprofessional except the Hygieneist . Went for a cleaning and was given an evaluation that was outrageous. In my proposed plan they indicated 8 chemotherapy sessions In which I thought is poison to the body!!!!!!!! read more

AWFUL! I regret ever stepping foot in this dental practice. The office was outdated, not clean, and there were human trafficking signs in the bathroom, which should've been a huge red flag to run out of that place before they touched my teeth! We only went here since they are an in-network provider with our insurance company. Little did we know, they have a history of unethical practices of submitting fraudulent claims to the insurance company to get paid for procedures that were never done. Once we discovered what they were doing we asked why they billed our insurance and were paid for procedures that were not performed? Immediately ALFRED, the office manager in charge of billing responded in an email discharging us from their dental practice and suggested we get an attorney. Then ALFRED continued to argue over email in the most disrespectful and horrendous way insisting I get an attorney. the response was bizarre and out of touch... for a moment I thought maybe this is some sort of AI computer program generating responses. Then I called the office and they just referred me to the ALFRED email. We have a zero balance owed, which is clear on our statement. Lucky for us, we only went to the dentist office once for a cleaning, and did not have any work done. Now I'm asking for them to release my dental records and ALFRED hasn't done it. Stay far away from this place!!! there are plenty of great dentists in Jacksonville that have beautiful offices, top notch dentists with ethical standard. read more

They need to hire new front desk workers. front desk was rude, unprofessional, would dramatically sigh at me for not understanding something, and being condescending in general. read more

She's a liar and doesn't care what the patient wants. She will only do what she thinks (supposedly) is best for the patient. All the while what she says is best for the patient is thousands of dolllars and claims that it's not covered by your insurance. When you call your insurance and they tell you it is. Don't waste your time, choose another location read more

Came in for a cleaning and my technician was prtty nice and friendly. I told her I didn't want extras charge to my account (like the mouth wash I think they try to tag on to every service). Then I overheard the dentist talking to her assist in the next booth over saying, 'What should we charge the patient for that service?' To which the assistant replied, ' I think we could just charge the set fee'. The dentist disagreed saying, 'We could ask for anything and the insurance would cover it! Other places would charge over $1000. We could ask for more.' That's when I felt really scared about my bill. I went up front and paid everything. 6 months later I get a call saying I still owed $61. I told them I paid when I left my cleaning with the secretary to which they said 'She has been let go and made mistakes that we are addressing". They can clean teeth but aren't very trustworthy. Never coming back. read more

Please heed the reviews!!! I went in for Veneers. Dr. Anand gave me a consultation for Veneers on my front teeth. When I went in for the procedure she proceeded to prep my teeth for crowns! I am not going to try to explain the following three months, needless to say I had to go to another dentist. It is almost impossible to sue a dentist because they all stick together! TAKE PICTURES!! read more

Very bad expericence with them. They sent me a bill(mentioning it on collections now) which have no information on it for what the is bill for, first time when i called no one picked the phone so i went to office there also they are not able solve the problem. Then later her assistant called me said it was mistake and said she will call me back. Never received call from them. I called again from my cell but they blocked my number. I called from different number and after picking they hang up and not picked again. Then I went to office to sort the bill out and they threatning me to call the cops on me. Cops just pay the bill and asking why this bill is for. Horrible Dr. and her Staff. Don't want to give any star review but submit review button is not getting enable so I am selectin one star. read more

Terrible. No wonder she has such a bad rating. She is nothing more than a greedy quack who gives unneeded procedures for the sake of the money. She puts patients last and her bank account first. Heed my warning along with many others who have reviewed this. read more

Been a patient of Dr.Anad for years, The front desk clerk was horrible along with her bad customer service. I've never been treated in such a way from Dr.Anad or her staff in the past. Tina (front desk clerk) was never rude & ran a tight ship. read more

I've always had a great experience with the staff during my appointments. The hours make it so easy to get an appointment without taking off of work. read more

Wrongfully billed my husband after three years. Called office to straighten out, and they would NOT look into the matter. Saying we owed when we didn't. Refused to work with insurance even after proof was provided that they were indeed paid and voucher was cashed from insurance company. Patient responsibility being zero. They applied our funds to another patients. Their error, not ours. Said they sent us to collections. DO NOT go here!!! They do not care about their patients or working with them to solve an issue. They have blocked my number, even though they were wrong! read more

Shy was extremely knowledgeable and took the time to explain extra care for my dental plan and products. Thank you!

The front office answered the phone twice saying Hello instead of introducing the Practice name/Dr name. I had to ask if I was calling a Dental practice. (Very Unprofessional)! I proceeded to talk to the girl about my father that was coming in for his first treatment with them. I explained that my father was coming from a assistant living and was simply asking if certain visits could be divided up so it wouldn't be so hard on him. As I was further explaining she rudely interrupted me saying that I was trying to dictate how they run their practice and telling them how to do things. I came back with explaining my concerns for my father and I'm not telling anyone how to run a practice. As she got very Angry with me for no reason and decided to voice this out in front of whoever might have been in the front lobby listening, she ended with saying that my Dad should not come to his appointment. So I agreed and told her how Unprofessional she was being. I work at a Private Practice Dental Office in Tampa!!! And WOW!!!! How can someone work the front office and be so rude I don't know. I told her that us being in the same business she would consider the patients best interests and not accuse me of telling them what to do. This office really needs a strong hand for who they hired and who they Fire!!! This Dr will not have a business or future if someone like her is answering the phones. Send her my way so I can properly train her on 101 phone Adequacy My regards to the Dr, Sincerely Tampa read more

ZERO STARS - TERRIBLE - What you and your employees have done to my mother is absolutely despicable. She is 71, diagnosed bipolar/schizophrenic and lives in an assisted living facility. We came in late June for an exam because she was having issues with her teeth. After the exam, we were told by Tina, she would verify with my mother's insurance if the treatment plan would be covered. a few days later, I was contacted by Tina, who told me, everything is covered except for the $100 deep cleaning. We came in for our second appointment, paid $100 and were then told to come back in a few weeks for the permanent crowns. My mother told me the deep cleaning was nothing more than a quick regular cleaning, which would have been covered by her insurance. 3-5 days before our 3rd appointment to have the permanent crowns put in, I was called by Tina and informed that we would owe an additional $800+ dollars that insurance wasn't covering after all. Why wasn't this disclosed on the initial call when she told me everything but the deep cleaning is covered? Tina said, "not a problem, we can set up a payment plan" as if it was standard practice to surprise a patient with an additional amount due. After speaking to our insurance company we found out they have paid you for a service that was not provided. This is fraudulent business and a bait and switch in my opinion. After researching your business, I can see this is normal practice. I will make sure everyone who searches for your company knows how I feel and how my mother is now suffering. Your business practices are unethical and downright mean. Now, my mother is in severe pain, can barely eat, her temporaries have fallen out, and all of her insurance is used up. We are in a worse position than before we visited your office. However, we no longer have the money from her insurance because you took it ALL! I hope you are shut down as you should be! A grievance has already been filed with her insurance company. I have asked them to remove you as a provider. Do not call us, you had the opportunity to make it right and did not choose to. Not only do you lose us as patients, but I sure hope you lose a lot more as the word continues to get out.DO NOT GO TO THIS DENTIST, YOU WILL REGRET IT! read more

Great dentist nice staff it is a really nice place to be. I enjoyed my cleaning and my time spent here

Wouldn't recommend this place. Called 3 times and still wasn't helped. The lady on the phone kept putting me on hold and didn't seem interested in scheduling an appointment. read more

This place has such terrible reviews rated on Google and yelp that I don't even know how they are still in business. When I searched for a dentist in Jax, I made the mistake of not consulting the reviews. I chose this office because I live in San Marco and it was close to my house. Personally, after my first visit to this dentist, I decided to never come back from the following reasons: -the dentist came in the room and didn't even introduce herself. I had to ask the tech if she was a staff member or the dentist (and they wear the same black scrubs so it was difficult to identify her) - she did not communicate or ask me anything while she was "cleaning" and it was just weird - she said it was hardly any plaque so my cleaning lasted about 30 seconds-1 minute.No attention to detail, didn't check much in the back where the plaque usually exists - they charge $30 for x-rays if you want duplicates although you do pay for them the day of the exam - after my exam, I asked her what was wrong and she said that the secretary will come in and go over my stuff, payment options, and financial plans. Well, until that secretary came in the room I had no idea that I had 3 cavities. I don't find this normal. She should have said something while doing the exam -when the dentist walked out that door, she didn't say "bye" or "You're next cleaning date is blah blah" - from other dentists you get a card to remind you about your next cleaning. Here?NOTHING OVERALL: TERRIBLE experience and I don't recommend anybody to go see this dentist. I mean, the woman has no communication skills and because of this her patients don't get the best care read more

The front desk woman here who is older, is extremely rude not even just to me but to my insurance company when they called her with me on 3 way. I would never set foot in this office again. read more

Do not, whatever you do, go to this dental office for care. I was previously a patient here, and had cleanings, fillings, and even a root canal with a crown done by Dr. Anand. Since leaving her office, I have had to have EVERY filling she did replaced because it was not done correctly, as well as my crown redone. I didn't even know you could fill a cavity incorrectly! I went to SEVERAL other dentists to make sure these all did in fact need to be replaced, and they all said the exact same thing. My current dentist literally said "this was done terribly" and took the entire crown off. I was so upset that I paid hundreds and hundreds of dollars to this office just to have to do it all over again. Please save yourself the trouble. Go anywhere else. Literally anywhere. read more

This establishment is very friendly and organized. They explain any and every procedure to you thoroughly. They communicate with you at all times. This establishment is always clean and smells fresh every time I come in. They treat you more than a patient. I would recommend anyone to them. read more

I've been coming here for 15+ years and I love them. I definitely recommend checking them out if you are looking for a dentist. Their new office is so nice & their staff is top notch. read more

Most of the staff at this office are very friendly and professional, however there is a clear lack of communication and care for their patients. Upon my first visit everything was smooth and went by quickly. I had all my problem teeth diagnosed, they came up with a price plan, and invited me to make another appointment in the same week (which was nice because one of my major issues was intermittent pain) but I chose a different date and time that better suited my work schedule. I received MANY calls to confirm my appointment, but it wasn't until I got into the office that I learned they were unable to acquire all of my insurance details. I was then asked at check-in to put in a down payment for that day's procedure, which was roughly $1,000 (this clause was in the paperwork I signed before I went in for the first appointment). I did not anticipate this issue, nor was I informed of this issue before walking in the door. I could have called the insurance company and sorted it out or I could have rescheduled the appointment for a later date so THE OFFICE COULD ACCURATELY OBTAIN MY INSURANCE. While I was hesitant to put my credit card down for that amount of money, I was told that I would receive a refund as soon as it cleared with the insurance company. Now if it has been over a week since my initial visit and San Marco Smiles still has not complied all of my insurance paperwork together, why should I put further trust into the dental office and expect that I will receive a refund for the procedure (that my insurance is supposed to cover 100% of the cost)??? I decided to cancel the appointment and of course I was hit with a $45 cancellation fee. I reluctantly paid it, informed them that I would reschedule my appointment at a later date (which I never did because I did not want to return), and left. That was November 2018. I never received another call, email (other than promotional garbage), or letter from San Marco Smiles. They never asked when I wanted to schedule a new appointment, they never let me know that they have all my insurance sorted out, I received ABSOLUTELY NOTHING from them. In May 2019 I got a call from collections saying that I owe ~$150 to Dr. Anand's office. I immediately called the office, left a detailed voicemail requesting a call back so we can get to the bottom of this issue, and as of June 24, 2019 I have still not heard back from San Marco Smiles. My insurance for 2018 had X,XXX amount of dollars to use for the year towards any and all costs. I don't know about you, but I am assuming it should cover a $150 diagnostic appointment. Why should I waste my own time, effort, energy, and gas mileage to drive back to that office to find out why over a period of SEVEN MONTHS this INCOMPETENT RECEPTIONIST was unable to do anything to find my insurance plan? Or to even CALL me to inform me that I still owe money for my initial appointment? This is absolutely ridiculous. Let's say my insurance is some shady company, or that San Marco Smiles has never actually worked with my insurance and they are unaware of the policy details, or some other scenario that would cause there to be a major delay in obtaining the necessary information so a patient can get a procedure done. WHY WOULDN'T THE RECEPTIONIST HAVE THE FORESIGHT TO INFORM A PATIENT OF THIS? WHY WOULDN'T THE RECEPTIONIST HAVE THE DECENCY TO COMMUNICATE THIS WITH SOMEONE WHO IS JUST TRYING TO FIX THEIR TEETH? Where is the customer service? Where is the compassion for another human being? I would not recommend this office to anyone just on the fact that their communication skills are non-existent. They did not care about me as a patient, they only cared about the money. read more

Tried to schedule an appointment with this office and they put me on hold and forgot about me. After 15 minutes I hung up and called back and the same man who put me on hold answered. He took my information this time but then would not allow me to schedule the appointment because he did not want to go through the work of having to call my insurance company. Very unprofessional and rude. DO NOT GO HERE. read more

This office looks nice... aesthetically. Although, the employee at the front desk, with the visible tattoos (in a medical office) is rude. She was even rude to people that were calling. You could hear her talking to them in such a manner because she's also loud. The other staff members are nice though. However, after my X-rays, I got an itemized printout of services needed. It came up to over $700. They tried to get me to pay cash (or credit) and told me to let my insurance company reimburse me. SMH. I also noticed that they were up-selling their patients on things they really did not need. I ended up leaving and finding my prior dentist. She advised me that what they were doing was wrong. Needless to say, I only ended up spending about $100 after my insurance coverage for all services rendered. If I had an enemy, I wouldn't even send them to this office. read more

Horrible! Only saw actual dentist for less than one minute. Gave me treatment plan of 11k. I went there for infected tooth. They told me they do not pull teeth and gave no antibiotic. Said root canal and crown was on trmt plan. When leaving I asked for copy of X-rays so I could take elsewhere. Was told they would email them. I did receive email with pictures and statement "We hope you enjoy your X-rays! Really, and with explanation point. What kind of a professional reputable dentist office would send a statement like that. I had to go to Urgent Care to get a prescription for an anabiotic for my abscessed tooth. Wasted my exam, X-ray, cleaning benefit from insurance. And no they didn't clean my teeth either. Didn't even get the standard free tooth brush, lol. Run from this place. read more

If there is a choice of 0 stars, that is what I would choose. The service from this office is the worst I ever experienced. I visited this office since it would accept Delta Dental USA HMO insurance. When I made the appointment, I informed the stuff that I needed a new patient exam and a referral to my periodontist. I was told that when I talked to Dr. Sharmilla, she would make the decision for that. I contacted Delta Dental insurance and was told that the doctor should write a referral to my periodontist since on my record, I had already established the service with my periodontist. On the appointment day, I got to the office on time, filled the forms, and paid my copay. Then, I was called in and told that I was responsible for part of the service Delta Dental insurance would not pay for. When I asked for what part of the service my insurance would not pay, they would not say. I pointed out that all I needed was a new patient exam and a referral to my periodontist. They told me that their office did not offer the service to write the referral to other doctors. I called Delta Dental insurance in front of them. The representative from Delta Dental insurance tried to call the office while putting me on hold with him. The office manager would not pick up the phone. When this representative asked me to hand my phone to the office manager so he could ask the office manager questions about why I could not get a referral to my periodontist and the charges they asked me to pay, the office manager told me that he had to call the office line. When the representative called the office number again, the office manager finally picked up the phone and told him that she was not going to talk to him. The representative from Delta Dental insurance told me that he never encountered this situation before and he would file a complaint against this office. Meantime, he had to find another dentist for me. I don't know what this dentist was doing. Something "illegal"? I just know that I would never visit this dentist again! read more

My first experience here was fine. Office wasn't as nice as I had expected but staff was friendly although they seemed a bit disorganized. I liked the late office hours since I could go after work. The dentist was very friendly with the exam and very personable. I had a second appointment for a cleaning yesterday and prior to the appointment, they called to tell me I would have a copay. My insurance plan covers cleanings so I couldn't understand why I would have to pay a copay. After calling the office and my insurance, it turns out that they had signed me up for a periodontal (deep) cleaning that would not only cost money with a copay but had tacked on additional "fees" for a take home product, etc. I wasn't advised at my first appointment that I was now on this "deep cleaning" schedule so I was very upset that I had to find out the day of my appointment. The staff member I spoke to was not very friendly and called my insurance a discount plan which I was a offended by. Needless to say, it was not a good experience but I'm glad I found out before I showed up to my appointment. Switching providers now. read more

Survey of Sharmilla Anand Visit - December 4, 2017 The only good part of the experience were the receptionists, except for explanation of bill by the older clerk (appeared she was in a hurry and didn't really care to explain how they came up with the proposed amount). My dissatisfaction comes with 1) not being able to go in back with my 93-year old mom so I could understand what's going on and ask questions. I even stated that she had a hearing problem, but that didn't matter ... 2) first time visit and was never introduced to the dentist ... and 3) went in for a partial and the fees totaled up to over $7,000, whereas, I wasn't able to question the bill (just shoved the bill in front of me) ... was sort of explained by one of the receptionists, but I walked out still puzzled. I have already made a new dentist assignment (going PPO, apparently HMO dentists don't know anything about customer service). Don't go there, something is not right with that office. read more

PLEASE do NOT go to this dental office. They provide substandard care and are terrible at making you feel comfortable. The dentist herself is just ok but after being seen here regularly and just tolerating "going to the dentist" for a few years, I have realized that the overall feel of the office and staff leaves much to be desired. My dental cleanings have been carried out by students or brand new hygienists multiple times. These people would press on my teeth very hard with the polisher that my nerves would burn severely( and it takes a minute for these new hygienists to stop).They also forgot to do annual x-rays for over a year and then by the time they remembered I had more cavities than I've ever had in my life that needed to be filled. This "discovery" of my cavities was supported by a resounding "how much candy do you eat" and "do you even brush your teeth"? They are judgmental and rude. They even canceled my appointment 12 min prior to my arrival recently to get my fillings. I quickly switched to another dental office that is literally 1000% nicer and so accommodating......for the SAME PRICE. Its like a spa...... PLEASE do yourself a favor (and your teeth a favor) and go to another dental office. read more

Absolutely horrible my story is too long to write if you want the whole story feel free to call me 9043280179 but it basically breaks down to this i've been going to her for 14 months for my invisalign in January I got a call asking to make my payment even though it wasn't due I explained that everything should be in my file and I wanted that contract they told me they could not find it I was told it was an imaginary contract needless to say they could not find my Truth the lending contract Dr. anand Has since decided not to release my invisalign even though I've been making my monthly payments and now is refusing treatment I asked for that in writing and they refuse to do that telling me that that wasn't necessary that they would not write anything in writing stating that their refusing treatment as well when I asked for my patient records they refused to give me my records after arguing with the front office for 15 minutes I finally got at least my receipts and my treatment plan that I signed i'm seeking an attorney to make sure she doesn't do this to anyone else if anyone else has had issues line this or worse please call me the more people that come forward the better case we all have to make sure she can't do this to anyone else read more

Do NOT go to this office for any dental work. The Secretary was the Most Rude, Spiteful, Evil person I had to deal with! she lied several times , was supposed to email my X-rays taken to My Email since I didn't have a release form signed! Emailed this office 3 days straight and she Never responded! Called the office and would not answer the phone 4 times! Zee answered and he lied ! They could have faxed the release Form to me but would not comply since March 29, 2018. I also have another Insurance Dental plan that has a different dentist! Filed a Complaint with United Healthcare Dual Complete for Seniors on Medicare! Make sure everyone demands to sign a Medical Release form from Any Medical Office you are doing business with the First time you fill out the paperwork!!!! This Rotten Secretary played games, kept me waiting even though I emailed the office at 10:30 am to say I was coming in Monday to sign The Release form! Called the office about 1:30pm, Zee answered and I told him I would be at the office about 2:30pm ! She refused to give me the form to fill out, waited ,on the phone, said I had to wait while she handled the customer waiting, then... I still had to fill out the forwarding Dental office ,she asked me to rewrite the email on another line, (this is called Passive Aggression ) when someone purposely stalls in completing the simple task! My Insurance Company pays$2,500. in Dental work a year. The Hygienist tried to upsell other Services and Product then, Zee was trying to say that the Partial that the Insurance Company was giving them of $400. But...I would Have to pay another $700. For this item! I knew this wasn't correct! Called my Insurance UHC and They said"the dentist office Has to accept the fee arranged and a patient pays NOTHING ELSE!!!! Then ... they wanted me to come back in 3 months for Another Cleaning, which would cost ME $180. Dollars. NEVER heard this from any other Dental office! And told them so! The Hygienist made the appointment and said "the front office" would tell me the cost! This is absurd! She wanted me to buy a battery toothbrush for $105. Dollars, discounted from $125. I wrote on the first patient profile form that I had another Insurance Policy! Told my Insurance Company this Dental office should NOT be a Provider for this UHC dental plan! read more

HORRIBLE!!! (I WOULD GIVE 0 STARS IF I COULD!!) I have dental insurance that covers the exam and two free cleanings a yr... last year I paid $100 out of pocket for my cleaning because they said my insurance had to call them for it to be covered. I tried to come to them again this year because they had available appointments and called my dental insurance company to let them know what happened the year prior and they stated they do not have to call the dentist I make the appointment directly with the office myself and confirmed my cleanings were free.. i called Anand's office as well to confirm it was free and spoke to a lady over the phone that said I was covered and would not have to pay anything out of pocket and she had no record that I paid anything out of pocket the year prior (so where is my money?????). I get to the dental office and a different receptionist told me my total was over $100 this time(the same woman that charged me last year). I told her that my cleanings are free and my dental insurance confirmed it as well as someone from your office before I came. She said I did not qualify for a free cleaning I need a Periodontal cleaning and my insurance did not cover that.. I advised her again my cleanings are free and this office always charges me she responded with "YOU NEED A PERIODONTAL CLEANING BECAUSE YOU HAVE BONE MISSING AND YOU DO NOT QUALIFY FOR A FREE CLEANING AND YOUR INSURANCE DOES NOT COVER THE CLEANING YOU NEED!" That is when I knew this office was not worth a darn for one I do not have missing bone that is not true (and not to mention she said it in front of other guests, what about patient confidentiality?!??!) It did not bother me because I knew what she was saying was total BS! I politely asked her to cancel my appointment and I called a completely different dentist who told me they could see me that same day. The new office did my exam FOR FREE and did my cleaning FOR FREE like it should be and as far as my X-RAYS I was advised I had "NO ISSUES" with my teeth!! In my opinion Anand's office was trying to charge me for cleanings they knew my insurance would only pay a percentage of and I would also have to pay out of pocket to cover the rest! read more