I tried to book a haircut but the receptionist seemed annoyed that I kept asking for times that…read moreweren't available (I didn't look up the hours of operation before I called, but he just kept saying no without offering alternatives.) then I was placed on hold to confirm and I waited for 5 minutes in silence before hanging up (they only have a phone number for booking appointments.) I was really excited to try this place --I'm sure the stylists are fine but now I won't bother.

Taylor cut my sister and is hair. She did an incredible job and was very nice. This was my first…read moretime here and it is now the new regular salon for the entire family. Great experience

Grazia is phenomenal!…read more She did my highlights exactly how I wanted. The color is perfect, natural, and bright. She's so talented, fast, and efficient, yet takes the time to make everything flawless. I walked out feeling refreshed and confident. Highly recommend Grazia -- she's truly the best!

The Shop Salon opened a new location. It is in downtown Bethesda off of Old Georgetown Road. It is…read moredesigned with beautiful, with a blend of bold colors, including black, white, and pink. Since, this salon was just renovated everything's brand new. I like the open air and modern concept. I am now familiar with the parking and directions to get to the building. It was a little tricky at first. But, my favorite part of the salon is my stylist, DK. He is an expert professional and does a precise job with cutting and styling my hair. I love the way my hair looks, feels, and it is really easy to take care of. So, beautiful new salon, my favorite stylist-DK, ... I will see you again in 4 weeks. Please note, The Shop Salon pictures on their site need to be updated. I am including my recent pictures. They reflect the way the salon looks and in real time. I hope they get the chance to reflect on the changes, especially since they are so much nicer, than their last location.

I went to Sung Lim for a cut and color recently and was so impressed by his genuine attention to…read moredetail. He is a very rare stylist who thoughtfully curates a hairstyle to each individual and not simply copy/paste the same style. I particularly appreciated that he wasn't afraid to give me recommendations and take me out of my comfort zone without being too pushy. And so glad I trusted him with this recent style! Highly recommend seeing Sung if you want that personalized type of expert experience.

Had a great experience at Kindle and Boom today! Color and toner to cover signs of aging...aka…read moregrey! Thankful to Annie for booking me on short notice and for Saundra's attention to detail! Love the vibe and style!

I have been going to Heather for years and she is still the best! Great experience and always happy…read morewith my cut.

It was time for me to do something with my "bad hair day" today. I booked my appointment with…read moreHeather 2 weeks ago and she was easy to communicate with through text answering some of my questions. She was very professional and pleasant. What I love about her is the fact that she took her time checking my hair, how to achieve the color I want and the haircut I was aiming for. She did a hair test first before applying color all over my hair which all salons should really do first. Then she explained every process and how long will it take. She took her time doing my Color and Keratin treatment. After 4 hours... I so love the end result and will definitely be back.

There's something really special about this team -- it never feels like just an appointment, it…read morefeels like coming home to family. From the moment you walk in, the atmosphere is warm, welcoming, and full of genuine care. You're not just another client; you're known, remembered, and looked after. What truly sets them apart is the creativity and knowledge that runs through the entire team. There's a real sense that they're constantly learning, evolving, and sharing ideas with one another -- you can feel that collaborative energy in the way they work. It's not just about doing hair, it's about understanding people, style, and what actually works in real life. Maria, my hairdresser, is a perfect example of that expertise. She really understands my hair type -- especially having thick hair -- and knows exactly how to shape and manage it so it looks great but is also easy for me to handle day-to-day. That balance between style and practicality is rare, and she gets it every time. It's the combination of talent, creativity, and genuine connection that makes this team stand out. You leave not just looking better, but feeling better too.

I have been a long time customer of BlueBell. Samira always does a very professional job with…read morewaxing, tinting and facials. And she is very easy to work with.

AZNA is such a great salon, I'm so happy to have stumbled upon this place! It's the new go-to not…read moreonly for myself but for both my daughters as well. I've been three times now for haircut and blow-dry services with multiple of their stylists who all have been excellent. I'm new to coloring my hair and tried to for the first time today with Jasmin. She was so sweet and patient in answering all my questions, clearly knew what she was talking about when explaining the different options, and ultimately guided me to do a toner, which I love! I already booked my next appointment which says volumes because I've never had a hair salon that I loved so much to do that before walking out the door. Can't recommend AZNA enough!

I went to Jasmin a few weeks ago, to go blonde again and she did a great job. I am super picky…read morewith who does my hair but I am so happy how it turned out.

I love my hairdresser Heather Case. I've been with her since 2000 and was really happy with her…read moremove to Symmetry a few years ago. It's a pretty place with a comfortable sitting room with coffees and an assortment of cold drinks. And real mugs and glasses-a nice touch! The vibe is calm and cool. Kathy One Happy Customer

Gabby the receptionist/manager is outstanding. She has incredible and kind customer service skills…read more She helped gave me closure to an outstanding issue. Previously, I worked with two stylists there who share a room and have worked together for years. Though they are talented, they appeared to need clients with highly flexible schedules and/or jobs as they repeativley asked to change appointment times in less than 24 hours or last minute or would cancel at the last minute. The profession I am in does not allow much flexibility in moving a 6 pm appointment to 10 am the next day. For me, I need a strong sense of reliability in a stylist. In one case, I drove 30 minutes to get there for an appointment only to find out the stylist canceled it without telling me. That stylist appears to be scheduling via texting on her phone at times The other stylist in the pod would ask to move evening appointments up. At that point I understand his father was dying so this seems reasonable. Symmetry appears to be a place where stylists rent studios and somewhat manage their schedules. I need more professional and reliable scheduling. These stylists appeared to at times put the receptionist in the middle by asking them to reschedule the appointments. A prvevious manager/receoptionist Chris who no longer works there I found offensive and I guess took personally with his assumption that women don't work or have flexible schedules so that at last minute I could change an evening appointment to 10 am the next day. I assume Symmetry have stylists who work well with modern working woman without much flexibility in their schedules. I spoke at a stylist at another Symmetry salon who told me these two stylists at the Bethesda Salon most likely wanted to leave early for the day and did not want to stick around for an evening appointment if there were not too busy midday. If you plan to work with a stylist at Symmetry I advise you to ask do they work well with working women and how realiable are their schedules. Symmetry has other really good stylists. Also, ask how the stylist schedules via calling the receptionist for an appointment, via the stylist texting from their phone or via the online system. Previously this was a challenge as I made appointments via calling the receptionist/manager only to arrive and be told the appointment never existed. Hopefully, they have a solid system now. Do you best not to take your frustration over the middle person, the receptionist who my understanding is also the manager. I hope Symmetry which seems to be getting better and better works to troubleshoot challenging issues with some of the stylists there including poor customer service skills and business ethics.

I've been a big fan of Gerard's work for over a decade now, since he was pretty much my emotional…read morearm floaties as far as trusting non-Asians with my temperamental Asian hair. But it'd be remiss of me to not give a shout-out to Chenelle, who has garnered so much of my trust with her cut, highlighting, and coloring skills over the past few years. The low-key transformations she's given to my hair always grow out beautifully, and she's fixed two unfortunate haircuts that I've gotten elsewhere while traveling. Logistics-wise, street parking can be competitive but there's a parking garage just a block away. I love that I can see availability online and book at-will. They basically have a loyal customer for life out of me, even though I no longer live as conveniently close as I used to!

Chenelle is amazing -- talented and empathetic! I had a really bad haircut from a salon across the…read morestreet where the stylist cut 12 inches off despite me requesting a trim of 3-4 inches, made the right and left sides completely uneven, and left a huge cliff between the front framing layers and rest of my hair. My friend took me across the street to Salon Gerard to fix it, and despite me not having an appointment, Chenelle stayed late to trim my hair to fix the unevenness and cliffs and expertly calmed me down as I was still in shock. I really miss my long hair, but Chenelle styled it so well that I was not completely distraught and even gave me tips on how to preserve the blowout. She's not only highly talented as a stylist but also incredibly empathetic and reassuring in stressful situations. I would recommend her to everyone.