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    Shawn Rich Mechanical

    4.6 (22 reviews)
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    1 year ago

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    9 months ago

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    4 years ago

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    5 years ago

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    4 years ago

    Fast and reasonable price when AC went out during vacation and we came home to 89 degrees upstairs. Highly recommend.

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    5 years ago

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    10 years ago

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    7 years ago

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    5 years ago

    Will only use Shawn for our hvac needs going forward. He is honest, speedy to reply, and has well priced services.

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    7 years ago

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    Ask the Community - Shawn Rich Mechanical

    Review Highlights - Shawn Rich Mechanical

    Responsive, knowledgeable, and friendly, Shawn took the time to educate me about what was wrong with my HVAC.

    Mentioned in 2 reviews

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    SantaAir Heating and Air

    SantaAir Heating and Air

    (175 reviews)

    Very thorough evaluation and diagnosis of the furnace. System working well again. Customer…read morecommunication was excellent before and the day of service.

    Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

    Shawn Rich Mechanical - hvac - Updated June 2026

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