I have had many HVAC technicians come to my home over the years, but nobody comes close to the expertise, honesty, and professionalism of Shawn Rich Mechanical. From the moment Francisco pulled into my driveway, I immediately felt at ease. He greeted me with kindness, listened carefully to every concern I had, and never once made me feel rushed or dismissed. As a single woman trying to maintain my home on my own, having someone who is trustworthy means everything. I was especially worried because my HVAC unit is older, and I knew it would have been very easy for someone to tell me I needed an expensive replacement. I wouldn't have known any different. That is what truly sets Shawn Rich Mechanical apart. Instead of trying to sell me something I didn't need, Francisco honestly diagnosed the problem almost immediately. His knowledge and expertise were obvious from the start. He was incredibly thorough, explained everything clearly, completed the repair quickly, and made sure to double-check that everything was working perfectly before he left. What impressed me just as much as his technical skills was his character. I felt completely safe having him in my home, and as he was leaving, he even reminded me to lock my doors. That simple gesture spoke volumes about the kind of person he is. It's rare to find someone who is not only exceptional at their job but also genuinely cares about the people they serve. In a world where honesty can sometimes be hard to find, Shawn Rich Mechanical has earned my complete trust. If you're looking for an HVAC company with integrity, outstanding expertise, and truly caring people, I cannot recommend them highly enough. Thank you, Francisco, for treating both me and my home with such kindness and respect. You have a customer for life. read more

I recently had the pleasure of working with Shawn for an AC repair, and I cannot recommend them highly enough! From start to finish, my experience with this company was exceptional. To start with, he was able to come out to my home on the very same day that I called - which was incredibly convenient and much appreciated. He quickly got to work diagnosing the issue with my AC unit. What really impressed me was that he took the time to explain to me exactly what had gone wrong and what steps he would need to take to fix it. He was patient with my questions and clearly very experienced in his work. The repair itself was completed in a timely and efficient manner, and the pricing was very reasonable - especially considering the quality of service that was provided. Overall, I would absolutely recommend Shawn Rich Mechanical to anyone in need of AC repair services. He is fast, reliable, and truly care about his customers. I will definitely be using them again in the future! read more

I came across this HVAC repair company when someone asked for recommendations on Nextdoor (Cary) and folks overwhelmingly suggested Shawn Rich and his company as being exemplary and reason ably priced. I didn't need anyone at that time but took note of the high praise and added him to my "contacts." Called him yesterday (Sunday), and he immediately picked up on my call. He came out this morning and repaired my A/C (simple fix). I simply cannot say enough about my likewise outstanding experience. When the day comes (and it is close), there is only one person I will even consider calling to replace the system - Shawn Rich. He is my new go-to-guy. Highly recommend this wonderful individual and repairman to ALL! You will not be disappointed! read more

Shawn was recommended to me by a friend in my neighborhood who will only use his services. My upstairs unit was not cooling and other companies were backed up and could only come days later. We literally could not sleep upstairs it was so hot. Shawn returned my call immediately and came that same day as he was in the area. Based on my friends confidence and trust in him, I let him know where my spare key was and he got my unit running for me while I was at work. Since then he has helped me with issues with my other units and is honest, reliable, prompt, professional, and his rates are very good. I cannot recommend his services highly enough! I would not call anyone else now that I have found Shawn. read more

Absolutely excellent service! Top notch, very knowledgeable, honest and very fairly priced! We called on afternoon with a faulty HVAC AC unit on Saturday and he was out of town til next evening. He came straight to the house at 7:30 pm, checked the units upstairs and outside, very quickly diagnosed the problem and explained the issues. He and his team came the next morning (Monday) at 7:30 am as he'd said and the job was done within a couple hours with a new unit outside and a repaired unit upstairs. Cost was substantially less than one of the "big players" in the area who couldn't get there until Wednesday. Highly recommend Shawn Rich Mechanical! read more

Best service ever! Shawn is honestly the best I've ever seen - all of these other 5 star reviews are not exaggerating at all. He thoroughly assesses the situation and will tell you the options and recommended action without feeling like you are being sold anything. He's there to provide service to help you, and at a VERY reasonable price. What's more - it seems like whenever I have an issue and I contact him he's to my place within less than a half hour and gets right to work - finds the issue and walks you through it very clearly! I will not turn to anyone else - I hope Shawn is in business for the next 20+ years. read more

First class service! We've worked with Shawn Rich and team for many years at multiple properties and we've referred him to many. Most recently, he helped my elderly parents on a dangerously hot day. Shawn goes above and beyond on every opportunity, he's extremely knowledgeable and always tries to repair. Full replacements are the last step with Shawn and team vs the industry. Because of this, his value is off the charts. He's a shining star in a not-so-trustworthy industry. Give his team a call. read more

Shawn is the real deal! He is on the ball and extremely knowledgeable. Great guy, hard worker, timely, calls right back, reasonably priced. If I ran an A/C and heating company I would not be able to do it better. Shawn and his team are THE BEST company I have ever dealt with. I can't say enough about him and will continue spreading the word about his excellent attitude and work. Don't even waste your time shopping for others, you will not find anyone better! read more

Shawn is awesome! His level of support is unsurpassed in the HVAC industry. I am a DIY kind of person, but some things are left for a professional opinion. He even helped to troubleshoot my problem over the phone and provided a couple of spare parts for me to try for no charge. His advice was spot on saving me a lot of money regarding the transformer issue I was having. Please give Shawn a try before calling anyone else, you will not be disappointed! read more

Top-notch HVAC team. Will never use anyone else. Shawn and his crew replaced my old HVAC system a few months ago, and did a superb job. Can't say enough great things about them. I also appreciate the many posters from Nextdoor who brought his company to my attention. Highly recommend this small business-owner/company to ALL! Love my new Trane system. Thank you, Shawn, your sons & other employees for a terrific job well done. Stephanie Smith read more

This company is awesome! Our condenser starting making a nasty metal-on-metal noise - of course over the weekend - so I checked Nextdoor and found and contacted Shawn (owner). He responded immediately and was friendly and asked a bunch of questions regarding my problem. He showed up the following morning and diagnosed a loose fan blade which took literally 2 minutes to fix. I highly recommend Shawn Rich Mechanical - 919-669-8435 read more

Shawn is amazing. He's like the "good" Uncle that's the life of the party. What a great guy, knowledgeable, friendly, reliable and most important trustworthy. Our experience with Shawn and his crew has been second to none. He helped me over the phone on a weekend, which is unheard of. Saved me a great deal of headache and cash. SRM will be the ONLY team we call for our HVAC needs. Thank you again. read more

Shawn is incredible! We have had several houses in the last 8 years, of course all in need of his services. He is always prompt in returning our calls. He wouldn't sell us something we don't need. I can't say enough great things about him. He has even returned our call when on vacation; out of the states! I wish we could trust all service companies as much as we trust him. read more

I'm normally not one to leave a review, but Shawn went above and beyond to repair our AC unit that went out on a very hot weekend. He provided comprehensive diagnostics and worked my family in same-day on a busy Saturday to fix the system. He also provided advice on how to improve my ongoing maintenance. I will be going to Shawn first for any future HVAC needs. read more

Shawn came highly recommended. We called him bc our AC was not working. And although he had a busy day ahead he still found time to fit us in. We have a 30 year plus AC unit that was not blowing out cool air. He came out the next morning and quickly found the problem and replaced a part. We are so thankful and will for sure call on Shawn again! read more

Shawn and his team are awesome!!! I have used him for years and have have had them install 2 units. Shawn ALWAYS responds quickly to my needs and doesn't treat me like a customer, he treats me like a friends. He is also extremely honest and reasonable. He not looking to sell you something you do not need. 10 out f 10. read more

Shawn Rich is the man! He installed a system in my home several years ago at a very reasonable price, and performed the job quickly and unobtrusively. The system went down late yesterday ( a Saturday) and he came out the next day ( Sunday), diagnosed and fixed the problem at no charge. He just made me a customer for life! read more

I was referred to Shawn by a friend. Do yourself a favor and give Shawn a call, at least so you can make an informed decision. Shawn was super easy to communicate with, timely, efficient, and I bet you will not find a better price. I will certainly be using Shawn Rich Mechanical for any future needs. read more

Shawn and his team have been absolutely fantastic! He came over to give us quotes and advice on what we needed to get done, his prices were very competitive, and he has really done everything he can to take care of us. Highly recommend using him and his team for any A/C and Heating needs you have! read more