We woke to the sound of rushing water at 5am. Water heater had bad leak. Had to turn water off to…read morehouse. Called 4 other plumbers until we found one able replace water heater that day. Biggest challenge was it was located in our attic on third floor. It was such poor design in our house by original builder. Attic opening was not big enough for new going in and old one coming out. AJ and Tucker were great. Got us up in running that day. Worth every penny not to have to wait three days other plumbers quoted.

Diagnosis and suggested remedy were easy to understand and effective. Since no labor was required,…read morethis visit was free-of-charge. I'll call on them again.

Excellent customer service, everything was explained to me in detail prior to the work being…read morestarted. I received via email not only my receipt, but pictures of the job that was done

I contacted Joseph Rose plumbing in Durham, North Carolina about three plumbing problems I was…read morehaving. They scheduled to come by my house at 1 PM on Monday. By about 1:45 they had not arrived. I called the company, but no one answered. I left a phone message. I was called back in a couple of hours and, and the secretary/scheduler informed me that the job they were on was taking longer than expected. She then asked me if they could reschedule for tomorrow. I stated that that was not convenient for me. I finally relented and agreed to meet them on Tuesday. If I recall, the one technician was about 30-45 minutes late. She informed me that she had not been told about fixing the lack of shower hot water or about cleaning the mold out of our faucets but had only been told about cleaning the water heater! She arrived and started to flush the water heater. She then informed me that her new water pump that she needed for that job was defective and kept tripping the circuit breaker. She asked me if she could come back the next day at 8:30 AM! This was early for me in terms of usually sleeping longer, but I agreed in order to get the ordeal finished. She came with a young helper, and they completed the work. Rose appeared to be competent and, furthermore, she communicated well with me which was an appreciated change from her handler/scheduler. She and I talked about the benefit of the whole house water filter. She stated that she would get some information and send a proposal. That never happened. As you can gather, there are two significant problems with Joseph Rose plumbing, according to my experience with them. One is the absence of adequate and efficient communication, and the other is a lack of follow-up on what they say they will do.

Did what they said they would do. Responsive and flexible. Clean professional. Price was high and a…read morelittle bit of a surprise because I thought their quote was final price but realized they quoted me not including taxes which for a larger job were significant. But other than that. I was pleased.

The serviceman was polite and was careful not to make a mess while removing my faulty garbage…read moredisposal. He finished the job in a timely manner and everything is working properly now.

Matthew's Plumbing has done some work for us before, a PRV and a water heater replacement. I had…read morethem come today to check for a leak which I was pretty sure didn't exist. The city of Raleigh refuses to check their water meter or replace it without an invoice from a plumber. Our water bill was higher than usual the last few months. I did a toilet leak test and found no leaks. Nothing else on the property showed a leak. I called the water department and they were less than helpful. Despite our bill going DOWN after turning ON our sprinkler system, they insisted there was a leak. Matthew's Plumbing sent two guys out who listened to the story, checked the meter as I did, checked the crawl space (no leaks) and listened to me complain about the water department. I was expecting to pay $200+, instead they only charged me $75. These people are honest. I was upset enough that I would have paid the $200 or more had they asked me to do so. Today's visit is why I'll keep doing business with them.

We had two simple tasks: install a per-faucet water filter, descale our tankless heater. We got TWO…read moreleaks: one busted pipe and one improperly installed water filter (screwed on badly, constant dribble). Neither of them were caught and ran for weeks causing massive water damage. Matherw's refuses to take responsibility and even BILLED US TO FIX IT! insurance is suing them for us. STAY AWAY. They do NOT stand by their work!

Cary plumbing came to replace a valve behind the toilet on 12/19/2026. After the guy left ripping…read moreme off for 3 1/2 hours. I noticed on 12./26/26 the water being dripping for a week. Ruined my floor and now the valve still has to be replaced.

On the Saturday of Easter weekend, the tenant in my rental house told me the water heater had…read moreflooded the basement. I called Cary Plumbing. The guy on the phone told me a new one would cost $1900. I thought that a good bit high but maybe water heater prices had gone up, and it was a holiday weekend, so I said okay. When the technician came he told me it would be the $1900 for the heater itself plus another $400 or so for his labor, and that if I didn't do it that day, who knows when it could be scheduled on a normal workday. By then I was frustrated and didn't want the tenants without hot water for a week or so while I haggled over money. I told him to go ahead. After paying $2600, including tax, I noticed in Lowes that their water heaters still cost $700. They actually haven't gone up much. $700 plus $400 is what this should have cost. I paid roughly $1500 more than I should have. The technician left a small paper indicating I paid in full but it had no information about the water heater make or model and nothing about warranties on the heater itself or installation. I texted their office asking for those things and was ignored. Then I left a phone message and was ignored. Finally I drove to their office and was told my case has not been processed and they'll send me everything when it is. I'm still waiting. I feel this is the worst I've been cheated by any company in decades.

I recently had RDU Plumbing replace a mixer valve in my hall bath. Brian was responsive, on time…read moreand also the quote to replace was very reasonable. He also went the extra mile and replaced the toilet seat I had purchased to replace myself in the same bathroom, without charge. He gave me a quote to remove my current garbage disposal which is reasonable. I will be calling him soon for that work. I highly recommend his services.

Does not service attic installations of water heaters.read more

I saw several bad reviews for this company and decided to look for another option. My time is very…read morelimited that I can be at home to wait for a service call and their window was too long to wait.

Reaction time was very slow. Did not get contacted from them until a half day after job was…read morecompleted. I was less than impressed.

Melvin is a true find! I had unscrewed the kitchen faucet…read morecap to see why the tiny, sealed LED light had gone out in the Allen + Roth faucet sprayer. Upon unscrewing the metal hose, it immediately retracted into the curved faucet -- slid through the tube and caught at the end of the pipe under the sink. I was able to feed it back up through the curved faucet, and could see the end of the metal hose up near the top side but was unable to pinch the edge of the hose and pull it through. I worked at it for a couple of hours -- trying and hoping that I could fix it -- but finally threw in the towel. Professional help was needed. Melvin answered my phone call at 8:30 am while on his way to an already scheduled service call. Hearing that we had guests who had just arrived the night before, he agreed to try and make it by our house that afternoon. Melvin was able to come by that afternoon, reconnect the water line, identify the part number of the faucet head, connect with the company's customer service department to determine the replacement part. Melvin is knowledgeable, patient, fair and kind. He goes the extra mile in providing plumbing service. Unbeatable!

Melvin is AMAZING! We would give him 10 Stars if we could. He was prompt, professional, and so…read moresmart! He figured out an issue that has been a problem for over a year that another plumber could not find. He stayed until the issue was resolved and we will definitely be using him to fix other issues. We HIGHLY recommend his services.