Phil-N-Great saved us from a $10,000 mistake. Our AC compressor went out not long after we closed…read moreon our first house, and the first company we called told us we were looking at either a very expensive repair or a full system replacement. The unit is only nine years old, and as first-time buyers we had no idea whether that was normal or not. We called Phil-N-Great for a second opinion and they took a completely different approach. Instead of just handing us a quote, they got on the phone with the manufacturer and found out the unit still had warranty coverage. Then they walked us through getting that warranty transferred into our names, which nobody had told us was even possible. They also ordered the part on a Friday before everything was finalized, so it was ready to go and installed by Tuesday instead of us sitting in the heat waiting on shipping. We paid a fraction of what we'd been braced for. They're a small family operation and it shows in the way they treat people. If you're a new homeowner trying to figure out who's shooting straight with you, call these folks. Highly recommend.

Avery from Phil N. Great did a great job for us at a fair price. He explained what he was doing…read moreand answered all my questions. We are cool again! Thanks!

They had to install new boards on one of our HVAC systems. Their service person did a great job…read morefixing, testing, and handling the project. (95% out that day!) We have used them for well over a year now. They would always be our first call. S. Ison

Very disappointing experience overall. Communication was rude from the start and the…read moreprofessionalism just wasn't there. Felt rushed, talked down to, and left with more frustration than confidence. Would not recommend based on how customers are treated.

Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

I sent Jamie an email that my downstairs AC unit fan was not working and he came to inspect the…read moreunit that afternoon. After inspection, Jamie ordered the AC part and installed it after it came in. Thanks again Jamie for going beyond just a quick service call. I appreciate your knowledge and explanations about the problem and the quick resolution to it. Dan Sichak

Jamie came out on the same day I contacted him. He thoroughly the problem and diagnosed a…read moremalfunctioning control board. he gave me an estimate for replacing the board. When I approved, he said he would look around as it was a rare brand. The next day he informed me that he found a replacement board, there was only one place in the Triangle that carried it, and there was one in stock. He came back the next day with the board, replaced it, tested the system, and the problem was solved. He also made a minor repair on an area where there was condensation dripping from an uninsulated section of piping. Another valuable thing was that he noted that the board was still under its 5-year warranty by about four months. He did not charge me for the board even though he had to pay for it. He will return the board to the manufacturer and pursue the warranty himself. His price was in the range that Angie notes for replacing circuit boards. The range was to replace a circuit board on Angie was as $150 - $450 and he charged $209. The first visit, the service call to diagnose, was $153.

Top Notch Customer Service!!!!…read more Andy (Lowe's Installation Team Member), Jamie (Sales Specialist), Justin (Technician) , Joe (Installer), and Taylor (Installer) of the IDEAL team provided unsurpassable customer service to my family. This team came through during an emergency and I'm so grateful for them all. Hands down I would recommend them to anyone who wants the job done right, by a team of professionals with great character and a company of sound ethics.

They were bought out by NearU in 2022 and are now private equity owned high price poor service…read morecompany. Full review... I would not recommend Ideal, and I will never use them again. Based on my experience, their pricing is excessive, their explanations were not credible, and they did not stand behind their installation. In November 2024, Ideal installed a Trane XR14 for about $5,500. It did not make it through more than one cooling season before developing a significant coil leak requiring replacement a few months out of Ideal's labor warranty. There were red flags early. Within 72 hours, they had to come back multiple times. Ideal tied the new AC coil drain into the existing furnace drain line. After that, the original furnace drain trap connection leaked (photo). I told them I believed the old glued joint was disturbed during install as they moved it to tee in the new line. Since the joint was old, I offered to split the repair cost, even though the problem appeared immediately after their work. Despite photos, Ideal required $150 to send a tech to diagnose and quote repair. They quoted about $750 to replace the drain trap, P-trap, and tee. Their own technician said parts were under $75. I looked up the parts: part 20171701 was about $16.72, and 3/4-inch pipe, P-trap, plus tee is under $20. That quote appeared to be hundreds in labor for a small PVC repair. A licensed plumber fixed it for $100 in under 30 minutes, including a new OEM drain trap. To me, that is not standing behind your work. That is charging a lot for something that appeared to result from the installation. The unit was serviced by Ideal in August 2025 before it went out of warranty and was seemingly fine. On May 3, 2026, when I turned the AC on, it was short cycling. Ideal found a "significant" coil leak. The Trane part was covered under warranty, but Ideal wanted about $3,200 in labor to replace the coil (photo). They claimed it would take two people a full day. For comparison, I received competing quotes for the same work -- drain, swap coil, replace dryer, nitrogen test, vacuum, and recharge -- for $1,200 and $1,500. After I pushed back to service manager Mark, he reduced the quote to about $2,000. Ultimately, another licensed HVAC technician replaced the same warranted Trane coil, IN ADDITION TO my blower motor, for $1,200 total in 3 hours by himself. There are still good companies who charge by the hour vs inflated flat-rate prices. During my call with Ideal, I also discussed my blower motor. Ideal previously said it had shaft play. When I said my regular HVAC technician could replace it for $429 including the part, Mark chuckled and called him a "hack." He said the motor alone was close to $1,000 and suggested I would get a non-OEM cheap Chinese motor with the wrong speed that would not work. That did not hold up. The OEM Goodman motor part number is 0131F00041S. It is nowhere near $1,000. Ferguson HVAC Supply quoted me $88.97 for the OEM Goodman motor. The OEM motor pulled from the unit is made by Zhongshan Broad-Ocean Motor Co, in China. The motor Ideal claimed would be a cheap Chinese knockoff was replaced with a verified OEM Goodman motor, also made in China. When my technician removed the old motor, he found zero shaft play. I still have the motor and a video. Based on all this, Ideal's pricing and recommendations should be questioned carefully. In my opinion, their quotes were inflated compared with actual parts costs and other HVAC labor quotes. Customers should verify any major repair recommendation or part-price claim before agreeing to pay Ideal. Lastly, the timing left me with serious questions. Ideal serviced the unit in August 2025, before the labor warranty expired. When I turned it back on May 3, 2026, it short cycled and Ideal diagnosed a significant coil leak. I cannot prove what Ideal knew in August, but if the leak was present or developing then, waiting until after the labor warranty expired would obviously benefit Ideal financially. That timing and everything above destroyed my trust in this company.

I needed all new everything and Phil did an amazing job putting in new ductwork. I love my new…read moreheating & air conditioning system! It is very efficient! Thanks guys!!!!

Keep moving my appointment. He was suppose to call this am to confirm for tomorrow, when he never…read moredid. I reached out, as he texted me saying he MIGHT come on a different day. When I stated, I was disappointed, he stated yelling and hung up. Extremely unprofessional. If you actually want timely service - don't call PHIL.

I had a concern about water appearing at the bottom of my gas pack. David came out, explained what…read morewas causing the condensation, even removing the panels to show me what was happening. He was very personable and answered all my questions.

From start to finish, excellence every step of the way. Andrew came out to look at my 26 year old…read moreAC system which had started to leak coolant, and recommend what to buy next. Integrity sums up his style. Fully honest about pros and cons. He continued to stay in touch and follow up for what comes next. The unit was installed in December and he has planned for a spring visit to turn it on the first time. Thank you Andrew. Jose and Mehmet installed my new AC. TOP NOTCH. On time, polite, courteous, extremely professional, the job done correctly from start to finish. Even came out the next day to put the finishing touch on something. Thank you Jose and Mehmet. Communication with this company is on the spot and prompt. They let you know what time the technicians are coming and also what their names are. Quality of service, and integrity, are outstanding.

Our water main was leaking, causing hundreds of gallons to spill onto the yard. Clarence was able…read moreto identify the leak quickly, decide on a course of action, and get us back in order. His confidence was assuring, and I felt in good hands the entire time. Thank you, Clarence!

I reviewed 5 stars for installation team not company. I am a 73 year old woman and don't trust many…read morecompanies. i should not have trusted sales at all and quality of product that I paid $2000 more for. This is a dishonest company who sold me an inferior product at a premium rate. The sales person said I get a Duke discount I could have gotten easily by myself. Mr Pat needs to resolve his sales integrity plus the company. I will never stop complaining about their total disregard for peoples lives. As you all can tell...this is really an affront to their customers. Please follow up with me! .