The location is convenient to drive to and parking is plentiful. However the store is often understaffed and some staff appear unhappy and sullen. The produce, especially fruits, tomatoes and mushrooms ate not crisp and fresh and I've had to throw them away within a day. The meat department seems fine. The deli is hit or miss. I bought pastrami cut to order and when I opened it at home it didn't look or smell fresh. Im not sure if it's that their refrigerators aren't set properly where the deli is kept or it's old. Their flower bouquets are reasonable and the lady florist is very helpful & pleasant. The cheerful and very polite staff at the Market Basket as well their cool and sprinkled produce makes the extra drive and parking worth it. read more

I would have to agree with most of what is already stated here with other reviews. Mainly, they need to up their game with their hires. There are a few good ones but are out numbered by the many rude, unhelpful ones. Some look at you like you are annoying them when asking for help. I also have had negative encounters with a woman at the deli some time back and will not even go to the deli there now. I will go elsewhere. On the plus side, they have some good sales and benefits to being a member, but verify that your number did take and always check your receipt before leaving as I have encountered many errors and will want it rectified before I leave. read more

Honestly, I would change my star count if a specific "associate" of the Londonderry, NH Shaws was let go, for good reason. I loved visiting this Shaws until I went down Matthew's check out line. Every time I go into this place, this guy has something to say that is so bizarrely rude. Down to judging what I buy for food, saying what he likes, and what I am buying is "gross"?! (It was a type of seafood, this is the east coast?!) like I care about what YOU think about what I buy from your employer! Matthew is more than rude, I cannot believe he still works there. He's always complaining or talking negatively about another co worker. Extremely loud, dramatic x300, and just down right mean. Does not respect anyone. This person should not work in customer service! Especially at the check out line with 2-3 lanes open. I don't write reviews like this, but something needs to be done, especially when I have ran into this issue every single time he is the check out person. It's like even the bagger is shocked no matter who it is by this persons behavior. I will go out of my way to not have to see him, Matthew is what his name tag said. He's actually commented on specific things that are so wrong, if I told the right people, he would've been fired a long time ago and worse..I don't have the time or mental energy for that. Honestly, I think he must like making people feel bad, because even the customers behind me in line said "what is wrong with you, you can't talk to a customer like that?" He needs to be let go and until then, I'll have to shop elsewhere. Tell Matthew to get a job where he doesn't have to speak to customers because one day, he will say the wrong thing and piss someone off so badly, they're sue. Not a joke. read more

I started going to SHaws for quick need items. Then I found the bakery! They have the best of all pastries. Their muffins are now a weekly requirement for my household. So now I have to make a trip each week regardless. As a result I've realized, there's never really any lines. ALL of their staff is very pleasant to deal with. My only caution (and you should be doing this anyway) CHECK THE DATES Otherwise this is a fantastic shopping experience as well as food shopping could be. read more

Went to Shaw's tonight at 7:45 and went to the deli and nobody was at the deli . A woman came behind the deli and said the deli was closed . When I asked her what time it closed she said 7:00 p.m. I said I was just here last week at this time and it was not closed . The store closes at 9:00 p.m. she was very rude and I reported her to the night manager . When I asked what time the deli usually closes the manager replied it depends if we have anybody working . Has anybody ever heard that a deli closes 2 hours before the store does ? And all I wanted was one item . Because I live close by I choose to go there before Market Basket but now they just lost a regular customer read more

Unprofessional employee! I was shopping at this store this past Friday morning and overheard a male employee yelling very loudly at another female employee. He was belittling her and yelling profanities loud enough for customers to hear. No one intervened to stop this young man even though he was making a belligerent scene. I feel terrible for the other employees who have to work in this toxic environment. Hopefully management sees this review and takes swift action to investigate this unprofessional employee. read more

I stopped going there for awhile because they weren't doing well. However, they are quicker than Hanafords. For example, I would have to wait a day or two for groceries. So I ended up using Shaws for emergencies. I noticed that Shaws started getting much better about shopping for people. Today, I actually got a phone call from one of the shoppers asking if it would be ok to exchange a certain item. I was shocked and pleased at the same time. I give Shaws a 5 because of that alone. I was able to make my order in the morning and will pick it up in the afternoon. Lately, they have found nearly all of my items or found great substitutions for my items. I believe they are trying to do better and that is a wonderful thing. read more

Not only do they either not have the sale items in stock or only have outdated product but when the app doesn't work correctly, their wonderful cashiers and managers accuse you of not clipping the coupons or cheating by having already used them. I will never go to this location again- I would rather travel another 10 minutes away to Derry. read more

Yesterday my wife was overcharged by almost $300. She wasn't given a receipt, but never thought she'd need one for a $40 grocery order. I noticed a $327 charge in our checking account this morning. I went with her this morning to straighten it out. The associate acted as if she was doing us a favor. After 20 minutes in the store, we got a refund for about $280. They then informed that it will take several days to see the refund on our debit card. No apologies or explanations were offered. I asked the young lady if she would apologize for the error and inconvenience. Her answer was, "Well, I straightened it out for you!" I'm flabbergasted by her attitude. She made a $300 mistake and didn't even offer an apology! read more

I shop at Shaw's on a regular basis and I am pleased to find good bargains on sale every time. To add to this experience is definitely the top notch service, I receive every time I shop the Seafood/Deli Department. Cyndy in particular is a model employee, professional, informative about the products but most of all very friendly and customer oriented. She is followed by a young man Colby who goes above and beyond customer satisfaction. I hope they get the deserved recognition. Anne A. read more

My poor little daughter in law went in yesterday to get 2 things she has never gone here before and she has autism so she rarely goes 2 new grocery stores, she usually sticks with the same ones well, she needed something and got up the courage to go into the store alone and she only needed 2 things she went to cashier number 6 at like 12:30 we don't know her name but she was a brunette heavyset she was so rude to her that she got in the car and started crying and shaking she said she didn't understand why she was being so rude she put her basket on the conveyor belt like she normally does because the places that she goes to usually just takes the basket puts it behind the cashier's desk she said if you're not gonna at least take this stuff out you could put the basket up which confused her immediately did not know where to put it then she pointed angrily end of the conveyor belt, she made her feel like she was definitely an inconvenience she has autism she's already struggling with social anxiety, she was in the new place didn't know how everything was ran she did say the lady packing her bags is very kind, which helped, but the lady behind the cash register was the nasty individual, please do better for people with disabilities if she got any more stress, she could have triggered a seizure, you have to be more aware of your customers and treat them with a little bit of respect. She wasn't trying to be disrespectful, she just didn't understand. read more

Shaw's consistently has lower sale prices than the competitors, and it gets better when you participate in the Mymixx program, which offers savings that are similar to what you would get using paper coupons. It can be tough to keep track of what item will come off via Mymixx, so even when you use paper coupons, they will usually give you the benefit of the doubt that you did not get Mymixx savings. Regular prices can be higher here than other stores, but my overall bill is still priced lower. Service is often top notch as I am not waiting behind more than 2 people in the checkout line or at the deli counter at any given time. The meat and seafood quality is usually good unless it's marked down for quick sale in which case you are taking a chance in exchange for a bargain. read more

I was shopping today, quickly picking up a few things before the snow storm- my husband dropped me at the door and went to get gas in a container for the new snowblower on the back of the Jeep- I messaged him I was coming out of the store- he returned back to the front of Shaw's and pulled up in the front between Shaw's and the store to the right of Shaw's- was in drive w foot on brake, I was almost to the car- when a store employee Cody Haggett started to verbally abuse my husband telling him to move the car- meanwhile this employee was smoking right outside of Shaw's- there is a minimum of 20 feet requirement to be away from the store when smoking- this arrogant kid continues to yell at my husband d and also me- as my husband refused to drive off from where he pulled over to pick me up- this employee - then threw a lit cigarette at my Jeep- right at the back - where my husband had a full gas container - the kid then tried to push a carriage toward my Jeep in an attempt to deny my Jeep- I called the police- the store manager came out and said he's going to "talk" to this employee! I want him fired! He is clearly unstable- and attempted to harm us by flicking a lit cigarette at the gas can!! I will follow up with corporate tomorrow but this individual has stained Shaw's good name! read more

I rarely shop here. The prices are consistently higher than Market Basket and they are one of those stores that requires you to have a discount card to get the sale price. Too much of a hassle. On the plus side, the store is modern and smartly laid out but who cares when everything on the shelf is overpriced? Whenever I go there, the store is always empty and I wonder how they stay in business. read more

Manager with the dark curly hair is a grouch. The self checkout lanes are awful even if you know what you're doing. One trip the scale kept setting off the alarm and this manager got so mad that she had to help me that she threw her cash drawer that she was carrying. Rude. The deli is a joke, I asked for mild provolone, thin and she gave me sharp & cut it so thick it was ridiculous. I asked for it thinner the next time and she said "well its already on a 1/4 setting" (or something like that) and it was still ridiculously thick. I guess cutting it thinner is more work bc more cuts so you get it thick or nothing. Prices are nuts as well. read more

Went here bc I had a gift card. Was disappointed. Produce was disgusting. Fresh meats were over priced and limited selection. Very expensive. Will not return. Yuck!!! read more

Imagine my excitement when I saw that Shaws had strawberries on sale over the weekend. I don't often shop there as their prices are really high, but they have gotten rid of the card-only savings and they had STRAWBERRIES. ON. SALE. I bought 4 lbs, and some baby spinach to make a wonderful spinach salad. Image my disappointment when I went to make the salad the next day and there was mold in the strawberries and the spinach had slimy bits. Not even good sales will tempt me to darken their doorstep again. read more