Our Sales man, Theo Deming, Was so very helpful ,professional, courteous and honest about the…read morevehicle that I was looking for. He knew my budget, preferences,etc and didnt push me into something I didnt need or want. We had a couple issues with the vehicle but service center went above and beyond to rectify the problem and provide me transportation for work. Excellent staff , very helpful AND truly friendly. Highly recommend this dealership

Do not waste your time with this place. I bought a vehicle from them and after a little while…read moredecided to trade it in for a new truck so I found one online and sent it to the salesman so an appointment was made for the next day. When I got there I was told the truck was no longer there but it was and I even sent pictures to the salesman. I was treated like garbage from the sales manager and after I told them I didn't want to do business there they kept running my credit. Low balled trade in and raised the price of the truck they were trying to sell me. Would be zero stars but you know the rest. By the way don't mention you're a veteran because they will not give you the other rebates

If you buy a Hyundai here,dont expect to work with a helpful ans knowledge service dept. The…read moreservice dept. managed by Todd is rhe worse. He and I recommend you take your car somewhere else to be fixed. I have leased 3 hyundai tucsons here. One the transmission blew after 2years. They were accommodating so it wasn't ass big od deal( leased so the finacial burden wasn't a issue) Now my 2y/o car is turning off while driving it. It took 2wks for appointment where Todd told me After I arrived that I should have took it to AnnArbour. He has no knowledge of when he can provide a rental, or what's wrong with my car because him or Nicki didnt listen. So save yourself the heartache!

so when does a 4 year old 20k car not come with floor mats. and they refuse to help…read morewith the purchase of new ones. delivered the car with barely any gas in it. remember when respectable dealerships sent you out with a topped off tank. I question the integrity of this dealership and miss the days dealerships made things right with you. will not buy there again or Suggest anyone go there.

They don't even deserve 1 star. Worst customer service and experience. Couldn't ever return a phone…read morecall back. They had my vehicle for three days and I had to call for every update along the way. Don't take your car here for any services!

Terrible service took all day and still didn't get our truck in for service when I dropped it off…read morethe guy from the service department was rude and talked down to my friend when we asked how long it would take. I wouldn't ever go here again picked up my truck and went somewhere else.

Buying a car from Subaru of Grand Blanc was the most painless experience I've had at any dealer…read moreI've ever been to. I actually don't live near Grand Blanc, but ended up heading out to this dealer because of how I was treated at another Subaru dealer in the Metro Detroit area. I was in the market to buy a Subaru WRX or STi and this dealer had one that exactly fit my needs on hand. I made an appointment to go see the car, and upon arriving, the salesperson (Megan) was very friendly and offered to let me test drive the car on my own, even though I actually asked her to tag along since I didn't know the Grand Blanc area. I really appreciated this professionalism and kindness after what I'd seen at the other dealer! The test drive went smoothly and Megan was helpful in pointing out the key features of the car. After the test drive was over, we went back into the dealership to discuss numbers. The no-haggle setup of the dealership makes it very easy to figure out the finances as the only variables left are your financing terms and trade in value. They appraised my car fairly quickly and gave a trade in value (which was not too far from blue book), so I agreed to continue. Because it was toward the end of the day, we ended up having to put in my credit application and wait until the next day to hear what kind of rates I could get. The next day I got the information from Megan, and I was surprised by the sky high rates they offered. Not wanting to lose this car, I chose to find private financing, and got a great rate as expected. Here's where my only complaint with the dealer arose, after I called back to say I'd found better financing, only then did my salesperson say they'd try to get Subaru to match that rate. I was taken aback by the fact that that was an option that wasn't considered to get me to buy the car initially. Of course, I declined and moved ahead with the purchase. I wanted to make the process as painless as possible, so I asked to have the paperwork and car ready for me when I arrived. I looked on the website and saw that the dealer had put a decal of theirs on the car, and asked to have that removed by the time I got there, and they had no problem executing that, which I really appreciated! When I arrived at the dealer, I was in and out with keys in hand in under 20 minutes! BY FAR the fastest process I've ever gone through for trading in and buying a new car. Highly recommend Subaru of Grand Blanc, (talk to Megan) and if you don't like the financing they offer, see if they can do better or find another financier, the dealer is great otherwise!

Service / attitude / empathy They use AI to respond to…read morecomplaints. So not personal. I guess they do not need the business. How arrogant.

While the initial process of buying the car was smooth and I felt treated fairly, my experience…read morejust two weeks later has left me deeply upset and disappointed. I reached out regarding a significant issue with the front right wheel pulling hard, and what followed turned into an absolute nightmare. After securing an appointment, I dropped my car off at 1 PM, hopeful for a quick resolution. Four and a half hours passed with no communication from them, leading me to make two calls for updates. To my dismay, I learned they hadn't even begun to inspect my vehicle. The response I received was disheartening; it felt dismissive when they suggested I would have to cover costs that should have been addressed by them so soon after my purchase. I expected at least a simple courtesy of checking my car and providing updates instead of making me chase after them for information. After speaking with four different people and experiencing confusion over who was responsible for costs, the used car department finally offered to split the cost of a diagnostic. They promised to pick up my car the following Monday, but nearly a week has passed without any follow-up or scheduling communication. The lack of respect and communication throughout this process has been incredibly frustrating. One service representative, Todd, was particularly dismissive, treating my concerns as if I were overreacting and implying that I was simply making up issues. This is not how a new customer should be treated. Having only purchased my vehicle three weeks ago and already facing such a distressing service experience--despite having bought an extended warranty--I feel abandoned. The fact that I can't get a simple diagnostic covered after spending tens of thousands of dollars is truly unacceptable. Now, I am forced to spend $200 to have it serviced elsewhere. I will return to Randy Wise only when necessary for warranty work.

just an update from my previous experience. Bought a package of 3 oil changes. Used 2 and then…read morecovid hit. You could not get your car in during that time. Finally got it in, and they inform me (after the oil change) that my last oil change EXPIRED. They are now holding my car hostage. Randy Wise is a thief, plain and simple.

Bought a car from there. The battery was dead and we had to put our own battery in it. Has a…read moremajor oil leak and when we brought it to their attention the guy there said to take it to Tuffy to find out where and they would fix it, then later on they refused. Never got the car title and needed a copy of it, when we went in there to get it he started arguing with us saying if we weren't happy with the car to bring it back. Payments are current and we aren't going to just give the car back. My recommendation is if you buy a car here, when you take it for a test drive, just drive it to Tuffy and have them look it over before you purchase it.

Honest car dealership. Best price around for synthetic oil change and tire rotation. I have three…read moreChevrolet dealerships closer to my home but I prefer to drive all the way to Applegate to get any work done and buy my vehicles.

My son in law purchased used vehicle for $26,000 and an extended warranty for $4,600 that he was…read moretold "covers everything". Was told that the vehicle was inspected by the dealership. 1 week after the deal was finalized, was told that the $3,000 in needed repairs that were discovered while driving the vehicle were not covered. The Sales Manager as well as the owner offered him NOTHING to rectify the situation. Extremely poor business practice and leadership initiative in satisfying the customer. BUYER BEWARE!.