I'm very satisfied. They showed up on time and diagnosed the water heater problem quickly…read more My only gripe is they add in a flush without asking for $125. However, if you buy it up front it's a $50 discount. I bought it, but I want to know it's there.

The technician, Eric, was on ti.e, the service was prompt and thorough. I could not be more eases…read moreto get same day service si affordable . 10 stars!

Bradly was able to come a day early and fixed our leaking issue within 30 minutes…read more Thanks for the help!

ARC provided an excellent new gas service to the kitchen for the new gas range. The price was…read moreslightly lower than quoted, which was appreciated. Clay Hayden and Seaton along with the other guys were very efficient and ran the gas line as discussed.

Jayk's has been a god-send whenever we've had a plumbing issue we couldn't solve. They're prompt,…read moreresponsive, and fairly priced. Definitely worth a call if you need help.

Update: We hired Jayk's again for repairing a sink's valve and installing a new faucet. The…read moregentleman who showed up was quiet, competent, and efficient. He installed the sink and went on his way. The charges were very reasonable for the work. And that's when I became a total idiot... I noticed cracks in the sink's bowl. I called Jayk's. The person asked for a snapshot of the problem. I sent it and (honestly) said I didn't remember if there were crack that large before. A minute later Jayk's sent me a photo of the pre-work sink. Yep... there were the cracks. I apologized profusely and they were cool about it. Apparently the old ugly faucet was all I could notice. So...yeah...I'm a dummy who has become too used to contractors creating as many problems as they fixed. Not Jayk's though - they're great.

I requested to have the garbage disposal replaced in my kitchen sink. They were on time and very…read moreprofessional. I know the cost of everything has gone up, but thought almost at $500 was way too much and shocking, even though he told me before starting. Never again.

I recently had my water heater replaced over the weekend, and I could not be more pleased with the…read moreservice. John, the service technician, was courteous, knowledgeable, and respectful of the space. From the initial dispatch to the on-site service, the Durham team worked seamlessly together. I've written reviews for various services in the past--from HVAC to car washes--and I've never given a 5-star rating before. This experience, however, truly deserves it. Their service fee was the lowest I could find, and the replacement cost was right in line with what my neighbor had paid. Most importantly, they were available on a weekend and completed the replacement and installation of the new water heater all in the same day. Thank you, John, for a job exceptionally well done.

We received fast and courteous service. After the serviceman checked our project he gave us…read morechoices and explained things to us. Good service!

Matthew's Plumbing has done some work for us before, a PRV and a water heater replacement. I had…read morethem come today to check for a leak which I was pretty sure didn't exist. The city of Raleigh refuses to check their water meter or replace it without an invoice from a plumber. Our water bill was higher than usual the last few months. I did a toilet leak test and found no leaks. Nothing else on the property showed a leak. I called the water department and they were less than helpful. Despite our bill going DOWN after turning ON our sprinkler system, they insisted there was a leak. Matthew's Plumbing sent two guys out who listened to the story, checked the meter as I did, checked the crawl space (no leaks) and listened to me complain about the water department. I was expecting to pay $200+, instead they only charged me $75. These people are honest. I was upset enough that I would have paid the $200 or more had they asked me to do so. Today's visit is why I'll keep doing business with them.

Woke up at 3:30 am on a Wednesday morning to water hemorrhaging from the toilet tank and all the…read moretypical water shut off valves failing. Water gushing through the ceiling to the lower level, my husband called several other places advertised as 24/7 emergency plumbing services - they were NOT 24 hour services. No people on call, no answers, or answers of 2pm or next day appointments. (Gotta love that!) We finally found Michael at Big Dawg's and he was able to come to us swiftly. He arrived within the window of time promised. Michael quickly and expertly assessed the situation, diagnosed the problems, and proceeded to share the plan. He had all the parts with him on his truck and had the busted toilet fill valve along with a new shut off valve replaced and working within an hour or so. Michael also took the time to educate us on what was happening, why, and other repairs needed to prevent further damage. Big Dawg's plumbing is efficient, professional, reliable, and comes with my highest recommendation. Store this number in your phone so you're not caught scrambling in the event of a plumbing emergency.

From the owner: At Big Dawg’s Plumbing Services, we are your trusted and experienced plumbing experts serving…read moreRaleigh, Creedmoor, Wake Forest, and surrounding areas. Specializing in a full range of residential and commercial plumbing solutions, we handle everything from emergency plumbing, drain cleaning, and water heater repair to sewer line repair, pipe replacements, and bathroom and kitchen fixture installations. Whether you need a quick faucet repair or comprehensive plumbing installation, our team delivers top-notch service with professionalism, ensuring your plumbing system runs smoothly and efficiently.

Piedmont Metro installed a Goodman heat pump for us last year after our AC pooped out in the dog…read moredays of summer. AC worked perfectly through the end of the warm weather. A few months later winter rolls around and the heat doesn't work. Piedmont came out and manually switched the system to heat, citing a faulty (preexisting) thermostat. I bought and installed a new smart thermostat. A few months later, come March or April, we needed AC again. Turned on the AC, AC didn't work, so Piedmont came out again and manually switched the system back over to cooling. Said the thermostat's the problem. So I went out and bought a second brand new thermostat and installed it. No dice. Now it's September and it's getting cold again and our heat doesn't turn on. Had a different company come out (Green Horizon) and they figured out that the orange wire that controls the reversing valve had a short somewhere. After diagnosing the problem Piedmont couldn't diagnose Green Horizon suggested using one of the other unused wires instead of the orange wire. Worked like a charm. Piedmont's responsive, friendly, but ultimately incompetent, at least in our situation.

I sympathize with the previous customer, because I completely understand the frustration of expense…read moreand having good work done. But I must say that my experience was drastically different with this company. We had air coming into our home, but it was not cooling...instantly we knew it must've needed freon (or coolant/refrigerant). *Note: I am not as much of an expert with HVAC as I am with plumbing, but I just knew that sitting in a hot house with my mom and 8yr. old child with temperatures averaging in the upper 90s+ was NOT happening. At any rate, after multiple failed attempts to find someone (ANYONE) who would come out without a week or more of a wait list as well as insane price quotes for diagnostic tests and lot of other unnecessary fees before getting to the pricey cost of refilling the A/C unit with the material that makes the air cool, the Lord sent us the sweet receptionist (hate I can't think of her name), followed by a return call from Robert, ending with Alex. PRAISE THE LORD!!! Not only did these 3 individuals arrange for us to have air, they did it within a 24 hour window...the day after one of the busiest holidays -the 4th of July! They were professional, Robert was honest about time windows and costs, and Alex was efficient and thorough with his work on our unit -which, by the way, didn't even seem to take but 30 to 45 mins. My mom, daughter, and I can't begin to tell you how ECSTATIC and gracious we were for the Piedmont Metro team...and might I add, the house is now so cool, we actually had to bring out blankets! Ha ha ha...no, we just raised the temperature a bit. But, all in all, we will NEVER go to another big chain HVAC company or our sorry a** insurance company [AmHS] again. Thank you, thank you, thank you to you 3 angels!

Pleasant plumbing pro, did a good job. New toilet works well! Will use them again for sure.read more

Very professional, they know what they're doing and were able to advise me about things that need…read moreimmediate attention vs what can wait a while vs the things that are just normal and not to be worried about. We bought a house and they replaced corroded joints, installed an indoor master shutoff, serviced our tankless water heater, replaced cheap corrugated drain pipes with pvc traps & pipes. Great communication and prompt service.