Beware! We purchased a used car from this dealership with a solid carfax report, and later…read morediscovered it had a gas leak, and a rusted subframe. There is zero chance the dealership was unaware. Completely unethical.

From the owner: Cool Cars! Cool Prices! Guaranteed Credit Approval!read more

Arrived at 4:55 for my 5:15 appointment. Was told they close at 5 and I needed to come back…read moreanother day. Terrible experience. Pics attached to show appointment confirmation as well as their posted hours.

COVID: No protection for customers!…read more Went to Jim Snead Ford (Waynesboro VA), rude as heck‼ Said that they did not need to wear protective mask! We left... no oil change. We figure that if they do not care to protect their customers, then they do not need our business!! My husband has fought cancer for the last two years, and is older. Maybe I'm wrong, but you would think that providers of services, would want to show that they are doing what they can, to protect their valued customers. We have bought 2 NEW Fords from Sneads, within the last 2-3 years... have all of our services (oil changed/new tires/state inspections/any repairs, etc.), taken care of by them. NO MORE‼ Soooo, that my friends, is one of the reasons why Waynesboro VA rates an 'F+', for COVID-19 Safety (as stated in the News Virginian, & Staunton News Leader).

Upon arriving in Waynesboro from Florida in late July 2022, my 2019 Chevy Silverado began to…read moreexperience transmission issues. I setup an appointment with Charlie Obaugh on August 10, and met with service advisor, Chris Mace. Chris and I took truck on a test ride, returned, and Chris and service technician took it back out for another test ride. They concluded I should bring it back on August 24 for transmission technician to check it out. He did and concluded it needed transmission service. All this was done under chevy powertrain warranty at no charge to me. This is probably the best vehicle service experience I have ever had.

We were very pleased with our purchasing experience! We enjoyed working with Pat very much. He…read moretook the time to explain the different features and packages with me. He took the time to make sure the truck, that me and my husband purchased, would be able to be a vehicle that I would be able to drive also. Thank you Pat for your patience and expertise.