it's 6:47 on September 28, 2025 My husband has called 4x and nobody at the Waynesboro store in Willow Oak Plz has answered their phone. And their hours of operation are from 7:30-9pm. This store has went to the dump since management and commercial from 2010 and a little after left or should I say were fired and pushed out that store. read more

Had some trouble with my battery and got Roger to help me out. He was professional and friendly. Install was free and quick. Would recommend read more

This was by far one of the worst customer service experiences of my life. The long and short of my story is this: John Jay, Store Manager with no last name, treated me to the worst customer service experience I've ever had. I was treated with a level of disrespect that I would never have expected from a Customer Service Rep, much less Management. Based on my experience, he clearly does not know or understand the companies return, exchange, or price matching policies, and was in no way equipped to offer solutions to my problem when I entered the store to make a return/re-purchase of the brake shoes I ordered online. I ended up talking to the Advance Auto Customer Service Line and got a call back from the District Manager's (Pete Bergen) fill-in (he was on vacation apparently). All I can say is WOW! It was made clear to me that Advance Auto does not care about their customers AT ALL. We had a short conversation about what happened and he did apologize on behalf of the Store Manager and said he would "talk to him", but his overall response was shocking. His solution was that I should try a different store (the one in Stuarts Draft), and not go back to the Waynesboro Location. Hmmmm....let me think about that. No, shan't. So...in the end, it all worked out for me. After a terrible experience at the store on West Broad Street with John Jay No Last Name, I went to AutoZone where I was treated like royalty. At the competitor's store, I was offered membership to the rewards program, I was helped with my purchase, was in and out in record time, and I got the EXACT SAME product for significantly less money! It was obvious they really appreciated my business. That's what I look for in a store! Thanks, Advance Auto Parts Waynesboro, for forcing me to go to a competitor! I will never, ever do business with another Advance Auto Parts Store. read more

Arrived 20 minutes before closing to pick up an online order. The lights were on but the door was locked, they would not answer the phone or me knocking on the door. I needed the part immediately, I have never left a review before but I recommend finding a different store. Lazy workers and poor management read more

Great group of people, I have never had a bad experience while going there. Richard is great to deal with as he has helped me out with what I needed on multiple occasions. I have also dealt with the manager and he was great, he installed some wiper blades for my wife in the rain and refused a tip saying "it's a free service we're paid to do" . I will return here without any hesitation. read more