This was my first time buying a car (new or used), so I don't have a lot of perspective, but my experience at Jim Snead Ford was better than I had thought I would find when buying a car. I walked in one afternoon knowing exactly what car I wanted to look at (2014 Ford Focus), and Jason, one of their salesman, was immediately available to help me. He gave me ample time to inspect the vehicle at my leisure, all the while being ready to answer all my questions. Then we took the car for a test drive in which I was free to determine the direction and duration so as to test my interests in the car. Jason went on some explanations that were unnecessary to me because I had already researched extensively, but they showed that he knew his product extremely well. I had really only expected to look, as I didn't think I would consider buying a new car. However, I had a few minutes, so I went inside to let Jason tell me about the pricing, and when he came back he showed me a price that was shockingly low. That really got my attention because I think this dealership lists all their vehicles at MSRP online so that you end up with a much lower price when you actually go into the dealership. Anyway, the deal he showed me was actually lower than the used car price that I had been expecting, so I went home and considered the car as a real possibility. The next day I brought my family to look at the car (mom, dad, and brother) and Jason let us take the car out for another test drive, without him even coming along! The next day I went in to hopefully purchase the car, and I was able to request a price drop of another 500 dollars! Everyone I worked with was pleasant and completely transparent throughout the entire process of actually purchasing the vehicle, so that I felt both comfortable and well-informed about what I was buying. Nothing was rushed along or high pressure in any way that I could notice. I have now had the car for about a month, and Jason has followed up with me on several occasions to make sure I had everything I needed, to which the answer is an emphatic yes. On that note, I will say that from what I have seen so far (1200 miles over a month in highway and town driving, including in traffic) the 2014 Focus is a great car. It has plenty of power, and the hatchback version has an incredible amount of storage space. I also think that the EPA fuel estimates are too low, because I have easily gotten 42 mpg over a 150-mile interstate trip. If you are thinking of getting a larger car, I would really urge you to consider the Focus for a minute. It's spacious (for passengers and cargo), powerful, efficient, and a lot of fun to drive, not to mention a good deal cheaper than SUVs or large sedans. read more

New Yorkers broken down in Virgina during camping vacation" We can't say "thank you" enough to the Jim Snead Ford dealership and everyone who works there. They are genuinely caring and truly honorable people. Our vehicle broke down in Virginia and we had to purchase another one. We wasted 3 days with a chain car dealership without any results. We found Jim Snead Ford on the internet near our location and decided to see if they had something to fill our needs. Mickey Painter, our salesperson understood our situation and reassured us that we would be able to get the camper and ourselves (along with our two grandkids and the dog) home without any worries from the vehicle. They were generous with a trade in value for our old car, even with the mechanical problems it had, because of the break down. They made us feel like family and assisted us in any way possible, even after we left the dealership with our purchase. Mickey contacted us several times to make sure all was well before we headed home and that the rest of our trip was going smoothly. They made every effort to meet our needs and our monthly budget, which they did. We were pleasantly surprised to see the pricing and financial information on our purchase. We were expecting to be raked over the coals but it turned out to be such a pleasant experience for a horrible situation, that we may buy our next vehicle from them as well, it would be worth the trip. Thank you again to Mr. Jim Snead, AJ Burns and of course to Mickey Painter, you are all extremely admirable and a great asset to the Ford Company name. Thank you, Mary Ann H. read more

"A Great Experience.........AGAIN!" We have been with Jim Snead Ford since 2012 and have never been disappointed. The Jim Snead staff is what it is all about! Every person you meet there is hard working and cares about putting the customer first. Sales Consultant Kim Lee was right there helping us start the process to purchase our second Ford vehicle. Kim is very knowledgeable about the products, has impressive professionalism and her friendliness makes the sales process a pleasure. General Sales Manager Billy Reid and Finance Manager Doug Bower worked with us to close the deal. Service Manager Doug Kershner is "On It" as Service Advisor Leta Floyd will tell you. Doug and Leta keep this well-oiled service department running smooth. Ready for a new car, used car or great service - one stop shop? Visit Jim Snead Ford today! read more

We had been looking for an Expedition for over a month. We knew what we wanted and just drove through the lot at 6:45 one evening. Kim came out to the vehicle we were looking at and gave us a great demonstration and showed us all the neat extras that we weren't even aware of even though it was past time for the dealership to close that day. The next day we drove the vehicle and finished up with buying it. We had a great experience from beginning to end and never felt pressured by anyone. Kim and Billy made us feel like family and everyone else in the dealership continued with that same awesome customer relationship. Very happy buyers. read more

Audrey was amazing not pushy at all she answered my questions and rode with us on a test drive ! It was like buying a car from A good FRIEND ....That I can trust .... and after I bought the car she has been there fro me every step of the way .If I came to the dealership about a question she would come in on her day off to help . I truly enjoy her . The finance guy was also honest he was so upfront letting me know what I needed and what I didn't amazing that they are not just about the money they want to take care of you ! Their slogan should be the one and only HONEST DEALERSHIP !!!! I love you guys Thank you ! Charity Walker read more

My salesman, Sam Harris, was absolutely incredible. I had my heart set on a Chevy, but my wife insisted I at least look at a Ford. After five minutes of telling Sam what I wanted in a car he said he had a car he wanted to show me. The next thing I know he pulled up in a brand new Ford Fusion with all the features I asked for. He spent the next hour walking me through the features and taking me on a test drive. The manager, Billy, did a great job of making sure it was an affordable option, and a few hours later I drove away in my dream car. I'll never car shop anywhere else. Go to Jim Snead and be sure to ask for Sam! read more

I needed to replace one of my aging vehicles before it became unreliable. I knew I would be passing through the Charlottesville area with the old vehicle so I did a search the night before looking for Pre-Certified Ford Escapes. Jim Snead's dealership popped up with a vehicle of interest so I stopped in when I got to Waynesboro. The sales person I met, Chris Leavel, was vary help and got me a test drive right away. Chris was very helpful and made the whole process easy and painless. Needless to say I bought the Escape and drove it home just a few hours later. read more

I have had a few problems with my Ford CMax, but I must compliment Jim Snead Ford for making the repairs a little less painful. Doug Kershner, the Service Mgr., was very helpful in explaining and showing me the cause of failure, assisted me in getting a loaner when available, and then working to keep the cost of repair below his estimate. I also had a good experience with Bengie Frenger, the Parts Manager, who went the extra mile to obtain a part for me the next day while my car was disabled. I appreciate good customer service. read more

We've purchased several vehicles from Jim Snead Ford over the years. Also use their Service department exclusively for maintenance of our cars. We live 25 miles away and drive past our local Ford Dealer because of the excellent service and staff at Jim Snead Ford in Waynesboro, VA. We've found the staff to go above and beyond what most dealerships would do whether we're buying a car or coming in for an oil change. We strongly recommend Jim Snead Ford. read more

I would not consider going anywhere else. Mr, Bussey's commitment to ensuring I received the best experience has converted me from a VW driver to a Ford Driver! While I still love VW Bugs :) I am now converted to a Ford Driver. The vehicle is safe and solid and the customer service was exceptional! Mr. Bussey was dedicated to ensuring I had a great experience at Jim Snead Ford! Thank you for your commitment to superb customer satisfaction! read more

What is not to like at Jim Snead Ford. They are small enough to really care about you and your vehicle and big enough to offer great service and products. Everyone is always smiling and cheerful. My Ford's always get taking care of correctly the first time. I can not say enough Good things about this dealership from Sam in Sales to Sara in Service to Bengie in Parts. They all do a great job when I need something. Thanks again! read more

I only purchase my vehicles from Jim Snead Ford. Had another great experience at the end of May when I purchased my 2018 Ford Edge. Amazing Vehicle. I received stellar service and Dane Hatcher helped me get acquainted with all the bells and whistles on the vehicle. He was very patient and kind to explain all of the great features of the car. Thanks again for being there for me! Kim A. Charlottesville, VA read more

The salesman at Jim Snead Ford, Sam Harris, listened carefully to my list of things that were important to me and those that weren't a priority, he recommended a van to meet those needs, came up with a good price, and simplified the buying process. I didn't feel pressured, and the buying process was transparent. Follow up service to correct a manufacturer defect was immediate and complete. read more

I could not find the Expedition I wanted in PA where I live after a 2 year search so my sister-in-law told me to contact Jim Snead Ford near her home in Charlottesville, VA since they have been great to her over the years. They found exactly what I wanted in less than 12 hours! Corey Rocker, Mickey Painter and Jim Snead him self were involved. Great team and great service! read more

This past week we had the pleasure of doing business with Jim Snead Ford in Waynesboro, VA! The experience was top notch!!! The staff was very knowledgable, friendly, and helpful! When it comes time to buy our next vehicle, it will be with Jim Snead Ford! They excel at taking care of the customer! GRRREAT prices, GRRRREAT staff, AND GRRRREAT DEALS!!! Thank you all!!! read more

The service my wife and I received with the purchase of our new Ford pickup. Our sales person, Kim Lee had an above normal knowledge of her product and showed a willingness of providing the best service The managers, John Kerby and William Reid were nonpressusing and made the transactions a very enjoyable experience. I would reccomend this team to everybody. read more

My first time shopping at Jim Snead and will not be the last! Just got a 2018 F-250 SD Turbo-diesel and could not be happier. The salesman I worked with, Gerald Harman, was very knowledgeable and helpful. More than happy to show me and/or let me drive anything I was interested in and show me the important features. Definitely recommend! read more

Hands down best service in town. Went in having no idea what I wanted and came out with a 2016 Ford Fusion that runs beautifully. Was not nearly as stressful as I had been anticipating, in fact it was very easy. Gerald Harman and the rest of the team were a tremendous help in getting me my new car. I am very thankful. read more

Mickey was Courteous, Efficient, Honest, Knowledgeable and ALWAYS provided Superb Service. I will recommend him to others. AJ was Great with the financing. Doug the Service Manager is really Good about making sure that everything is working correct. read more