I really want to give a one, but the cake I got was pretty good. The service on the other hand sucked!!! If it wasnt for the fact that my dad loves their cake, I wouldnt come here and deal with the evening staff. I hate the staff in the evening, I cant express how much I hate them. They are inexperience and dont know what they are doing. I been ordering cakes here for about 3 years. Every holiday we would order cake here. I didnt have time to order a cake for a early father's day celebration in the morning. Therefore, I had to go in the evening. I explained to the lady that I wanted to buy a cake and the design I wanted. She tried to explain to me the different designs and everything they provided. I kindly explained to her I order many cakes from here before. Then I pointed to the design I wanted again. After that she asked me what favor and what I wanted inside the cake. When I told her I wanted two layers of chestnut inside, she told me that it wasnt possible. I explained to her that I brought cakes here before and that is possible. I also explained that I know I need to pay extra but I will be able to have a cake with two layer of chestnut. She didnt say anything and went to the back of the bakery. I wasnt sure where she went, but she came back later with the manager. The manager explained to the both of us that I am able to get a cake with two layers of chestnut. After that the manager walked away, she continued to write a receipt for me. After she was done, she asked me for 33 dollars. I explained to her that I didnt have any money on me, and that they dont take any credit card. Therefore, I said I will pay the whole amount tomorrow when I pick up the cake. She replied that if I dont put a deposit, she wouldnt be able to process my order and have the baker make my cake. I am getting upset now because I keep having to explain myself and she is being so rude. Hello I am the customer here!! Therefore, once again I had to explain, I ordered a cake here many times before and I didn't have to put down a deposit and they made the cake for me. In addition, I explain that I ordered a cake here for Mother's day and I didnt have to put a deposit. I couldnt deal with her anymore, therefore, I asked my bf if he had any money I can borrow for now. He had six dollars and I gave her that. I am guessing the manager shown that I was getting upset, I didnt even notice he walked beside me. He explained to her that I didnt have to put a deposit, and deposit is usually needed when it comes to a big order. I walked out of this bakery really upset. The next day I get a call around 7:45pm, I told the lady I would be at the bakery around 8:15PM to pick up the cake. The lady on the phone told me that the bakery closes at 8:30, I told her I know that and I will be at the bakery at 8:15PM to pick up the cake. Then she says it again and I am like I am on my way now to pick it up. I dont understand what is the big fuss, they still had 45 minutes until closing. By the way, I never got a call from them before on this matter, I literacy ran from the subway station to pick up my cake. I got there exactly at 8:15 the time I originally said I would pick up the cake. I swear if it wasnt for my dad, I would never go here. I got there and realized I wasnt the only one rushing to pick up their cake. I saw two other ladies running in the store to pick up their cake. Once again I hate the evening staff they are rude as hell!!!! Next time I order a cake here I would go in the morning, or ask someone to go in the morning for me. read more